Survive podcast

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SURVIVE Podcast - Episode 66 Notes Episode Title: Making Every Minute Count: Time Management for Store Leaders Host: Mike Hernandez Episode Description: In this game-changing episode of Survive, host Mike Hernandez reveals how convenience store assistant managers can transform from working 60+ hours a week to efficient leaders who accomplish more in less time. Learn how Sarah cut her work week from 60 to 45 hours while improving customer satisfaction—through smart delegation, strategic planning, and effective systems. Discover practical time management techniques that help you control your day instead of letting your day control you. Key Topics Covered: Conducting time audits to understand where your minutes really go Implementing priority systems that match customer needs with staff energy levels Creating efficient systems for rush hours, shift changes, and unexpected situations Developing delegation strategies that empower your team Building flexible routines that absorb daily surprises without disrupting operations Episode Highlights: The "Energy Match" system for scheduling tasks according to natural energy levels The "Pre-Rush Power Moves" that transform chaos into clockwork during peak times The "Ten-Minute Transition" method for seamless shift changes The "Zone Defense" approach for managing deliveries efficiently The "Teach Once, Trust Twice" delegation system Actionable Takeaways: Complete a one-week time audit tracking activities in 30-minute blocks Implement the "Now, Soon, or Later" priority classification system Create your daily "Power Hour" for planning the next day Develop "Pre-Rush Power Moves" specific to your store's busy periods Start using "One-Page Protocols" for common tasks to streamline operations Manager Challenge Question: How would you create a "Pre-Rush Power Moves" system for your store's unique characteristics, including specific task prioritization, staff assignments, and timing strategies for different days of the week? Listen to this episode to discover how effective time management can transform you from a constantly overwhelmed assistant manager to an efficient leader who has time for strategic thinking and team development.…

Survive

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Finding Real Solutions: Root Cause Analysis for Store Leaders 17:03

10 days ago17:03

17:03

SURVIVE Podcast - Episode 65 Notes Episode Title: Finding Real Solutions: Root Cause Analysis for Store Leaders Host: Mike Hernandez Episode Description: In this problem-solving episode of Survive, host Mike Hernandez explores how convenience store assistant managers can go beyond quick fixes to find and address the true causes of store challenges. Learn practical techniques for root cause analysis and innovative problem-solving that will help you develop permanent solutions instead of repeatedly dealing with the same issues—transforming you from a manager who fights fires to one who prevents them. Key Topics Covered: Identifying the difference between symptoms and underlying causes of store problems Practical techniques for uncovering root causes in a convenience store environment Creative approaches to developing innovative solutions Methods for building a problem-solving culture with your team Implementing and measuring the effectiveness of your solutions Episode Highlights: The revealing story of Marcus, who solved declining coffee sales by addressing a schedule issue rather than changing coffee brands The powerful "Five Whys" technique for digging deeper into problem causes The "What If" method for generating creative solutions to familiar challenges The "Solution Moments" approach for quick team problem-solving during slow periods The "Problem-Solution Journal" for tracking issues and building an effective reference guide Actionable Takeaways: Create a root cause analysis template incorporating the Five Whys technique Schedule a 15-minute team problem-solving session focused on one specific store issue Develop a solution tracking system to document problems, causes, and solution effectiveness Implement the "Learn and Share" practice during shift changes Start the "Small Steps Forward" approach for continuous improvement Manager Challenge Question: How would you use the Five Whys technique to investigate high turnover in evening shift staff while morning shift retention remains strong? Listen to this episode to develop the analytical skills that will help you solve problems permanently rather than temporarily, improve team engagement, and advance your management career.…

Survive

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Critical Thinking for Store Leaders 17:11

18 days ago17:11

17:11

SURVIVE Podcast – Episode 64 Notes Episode Title: Critical Thinking for Store Leaders Host: Mike Hernandez Episode Description: In this transformative episode of Survive, host Mike Hernandez explores how convenience store assistant managers can develop critical thinking skills that solve problems at their root cause rather than just treating symptoms. Learn how to analyze situations more deeply, test your assumptions, and implement solutions that actually stick—turning daily operational challenges into opportunities to showcase your leadership abilities. Key Topics Covered: Building a strong foundation of observation and analytical skills Implementing a systematic problem-solving process Turning critical thinking insights into effective action plans Developing your team's analytical abilities Measuring the success of your solutions Episode Highlights: Success story of Rachel, who solved declining coffee sales by examining layout issues rather than changing products or prices The powerful "Why Chain" technique for uncovering root causes How questioning assumptions helped one store solve checkout lines without adding registers The "Progress Path" approach for breaking big changes into manageable weekly steps The "Success Signals" method for tracking multiple indicators beyond just numbers Actionable Takeaways: Create a critical thinking worksheet with key questions to guide your analysis of store challenges Develop a team training plan to introduce analytical concepts during regular meetings Establish an implementation strategy for tracking problems and solutions Practice the "Why Chain" by asking deeper questions about recurring issues Involve your team in the analysis process by asking them thought-provoking questions Manager Challenge Question: How would you analyze a situation where snack aisle sales have decreased while overall store traffic has increased? What specific data would you gather and what assumptions would you question? Listen to this episode to develop the analytical skills that will help you solve problems more effectively, make better decisions, and advance your management career.…

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Effective Decision-Making for Store Leaders 17:33

24 days ago17:33

17:33

SURVIVE Podcast - Episode 63 Notes Episode Title: Effective Decision-Making for Store Leaders Host: Mike Hernandez Episode Description: In this practical episode of Survive, host Mike Hernandez explores how convenience store assistant managers can transform their decision-making abilities from sources of stress into powerful leadership tools. Learn systematic approaches to making better choices—whether handling immediate customer issues or planning long-term store strategies—that will improve store performance and showcase your management potential. Key Topics Covered: Core decision-making frameworks that apply to real store situations Practical application strategies for daily operational challenges Effective team involvement in the decision-making process Balancing urgent decisions with strategic long-term thinking Techniques for evaluating options and measuring outcomes Episode Highlights: The IDEA method (Identify, Develop, Evaluate, Act) for structured decision-making The story of how assistant manager David saved thousands in inventory during a cooler failure The "Quick Priority Matrix" for handling multiple urgent situations The "Three-Second Rule" for making effective immediate response decisions The "AIR" principle (Announce, Inform, Reinforce) for communicating decisions to your team Actionable Takeaways: Create a decision template for your most common store challenges Develop a plan for when and how to involve your team in different types of decisions Implement a simple system for tracking decision outcomes to improve future choices Use the "Five W's method" to gather essential information before making decisions Apply the "Impact Matrix" to evaluate different solution options Manager Challenge Question: How would you apply the IDEA method to address declining morning sales while afternoon sales remain strong? What specific information would you gather and how would you evaluate potential solutions? Listen to this episode to develop the systematic decision-making skills that will help you handle daily challenges with confidence, improve store performance, and advance your management career.…

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Making Smart Choices: A Guide for Store Leaders 19:02

4 weeks ago19:02

19:02

SURVIVE Podcast - Episode 62 Notes Episode Title: Making Smart Choices: A Guide for Store Leaders Host: Mike Hernandez Episode Description: In this powerful episode of Survive, host Mike Hernandez explores the critical skill of decision-making for convenience store assistant managers. Learn practical frameworks and techniques to make better choices—from routine restocking decisions to complex staffing and security challenges—that will improve your store's performance and advance your management career. Key Topics Covered: Understanding different decision-making models and when to use them Implementing a practical process for making daily operational decisions Balancing intuitive and analytical approaches to problem-solving Managing time-sensitive decisions under pressure Applying decision-making frameworks to real store situations Episode Highlights: Success story of Sarah, who turned a holiday weekend crisis into an opportunity through structured decision-making The GROW model for making systematic store management decisions The "Three Question Rule" for quick but effective information gathering The "Pause-Process-Proceed" approach for handling pressure situations How to create decision frameworks for common scenarios like staffing, inventory, and security Actionable Takeaways: Create a decision framework template that includes your key criteria and response protocols Develop a quick-reference guide for the five most common decisions you face Establish a team training plan to build decision-making skills across your staff Manager Challenge Question: How would you handle a situation where your store is experiencing both increasing theft incidents and declining customer satisfaction? What process would you use to determine which issue to address first? Listen to this episode to enhance your decision-making skills, gain confidence in handling complex store situations, and develop the strategic thinking abilities needed to advance your convenience store management career.…

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Strategic Problem-Solving for Store Leaders 17:44

6 weeks ago17:44

17:44

SURVIVE Podcast - Episode 61 Notes Episode Title: Strategic Problem-Solving for Store Leaders Host: Mike Hernandez Episode Description: In this powerful episode of Survive, host Mike Hernandez explores how convenience store assistant managers can transform daily challenges into opportunities through analytical thinking and systematic problem-solving. Learn practical frameworks and techniques that will help you identify root causes, implement effective solutions, and demonstrate your leadership capabilities. Key Topics Covered: Breaking down complex problems into manageable components Gathering relevant data without getting overwhelmed by numbers Applying proven analytical frameworks like the 5 Whys and SWOT analysis Implementing a systematic problem-solving process in real store situations Involving your team in the problem-solving process for better results Episode Highlights: Real-world case study of how systematic problem-solving revealed a simple database error causing energy drink stock issues The "Now, Next, or Never" method for setting priorities when facing multiple challenges How to create a "Daily Direction Dashboard" for tracking key metrics Practical application of analytical techniques to common convenience store challenges Tips for effectively communicating changes to your team Actionable Takeaways: Create a one-page problem-solving template for systematically addressing store challenges Set up a simple data collection system focusing on three key metrics vital to your store Develop a plan to train your team in basic analytical techniques like the 5 Whys Manager Challenge Question: How would you approach a situation where morning sales have been declining for three weeks? What specific data would you collect, and how would you distinguish between correlation and causation in your analysis? Listen to this episode to gain the analytical skills needed to solve problems more effectively, make better decisions, and advance your career as a convenience store leader.…

Survive

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Speaking with Impact: Presentation Skills for Store Leaders 17:19

6 weeks ago17:19

17:19

Survive – Episode 60 Guide Speaking with Impact: Presentation Skills for Store Leaders Host: Mike Hernandez Series: Survive from C-Store Center Duration: 17 minutes Episode Description Transform your leadership presence through powerful communication! In this essential episode of Survive, host Mike Hernandez reveals how effective speaking skills can turn daily management scenarios into opportunities for success. Learn from the real-world example of Assistant Manager Mike from Store 237, who defused a potential crisis during a power outage through clear, confident communication. Discover practical techniques for running effective team meetings, delivering impactful corporate presentations, and handling public-facing situations with professionalism. Whether you experience speaking anxiety or simply want to enhance your leadership presence, this episode provides immediately applicable strategies that work in the fast-paced convenience store environment. What You'll Learn How to run team meetings that actually get results using the "3-10-3" method Techniques for delivering clear shift instructions and new policies Methods for making store announcements that customers listen to and understand Strategies for handling public complaints and de-escalating tense situations Frameworks for creating compelling corporate presentations that get your ideas noticed Crisis communication protocols for emergencies and sensitive situations Practical approaches to managing speaking anxiety and projecting confidence Key Segments Daily Communication Scenarios (8 min) The "3-10-3" method for efficient team meetings The "What-Why-How" format for clear shift instructions The "Past-Present-Future" method for introducing new policies The "Three C's" approach to store announcements: Clear, Concise, Calm The HEARD method for handling public complaints: Hear, Echo, Apologize, Resolve, Document The "Lower and Slower" technique for de-escalation Formal Presentation Skills (8 min) The STORE method for organizing presentations: Situation, Task, Opportunity, Resources, Expected Results The "Rule of Three" for creating memorable talking points The "Compare and Care" method for making data meaningful Practical strategies for preparation and practice The "News Anchor Technique" for voice projection and control The ARMS approach to effective body language: Aligned posture, Relaxed shoulders, Meaningful gestures, Stable stance The "Triangle Technique" for engaging eye contact The "Channel and Choose" method for managing speaking anxiety Special Situations (8 min) The "CEO Mindset Method" for corporate presentations The IMPACT structure for store improvement proposals: Issue, Metrics, Proposal, Action, Cost, Timeline The "Three R's" framework for budget requests: Revenue impact, Risk mitigation, Resource optimization The CLEAR method for emergency announcements: Calm voice, Location-specific instructions, Exit information, Action steps, Reassurance Protocols for media interactions and community relations The SAFE approach to managing sensitive information: Secure facts, Assess needs, Filter appropriately, Engage stakeholders Implementation Strategy (6 min) Creating a personalized team meeting template Conducting a presentation style self-assessment Developing a consistent practice schedule Actionable steps for immediate improvement Methods for measuring progress and effectiveness Real-World Applications Power Outage Management: How clear communication prevented panic during a store emergency Corporate Presentations: Transforming a coffee station request into a compelling ROI proposal Policy Implementation: Turning a complex refund process change into simple, actionable information Public Announcements: Converting vague closing time notifications into professional customer communication Team Meetings: Replacing rambling discussions with focused, action-oriented gatherings Communication Frameworks 3-10-3 Meeting Method: 3 minutes for recognition, 10 minutes for critical information, 3 minutes for questions What-Why-How Format: What needs to be done, Why it matters, How to do it effectively Past-Present-Future Method: What wasn't working, What's changing, How it will improve HEARD Complaint Response: Hear them out, Echo concerns, Apologize appropriately, Resolve or refer, Document STORE Presentation Structure: Situation, Task, Opportunity, Resources, Expected Results IMPACT Proposal Framework: Issue, Metrics, Proposal, Action, Cost, Timeline Action Items for This Week Create your team meeting template with standardized opening, key points, and closing Conduct a personal presentation style assessment by recording yourself in three different situations Develop a practice schedule: 5 minutes daily, 15 minutes weekly, 30 minutes monthly Key Takeaways Every word you speak as a manager either builds or diminishes your leadership presence Great presentations are built before you ever open your mouth through proper preparation Nervous energy can be channeled into enthusiasm and audience engagement Upper management thinks in numbers, trends, and ROI – structure your presentations accordingly Crisis communication requires calm delivery, specific instructions, and appropriate reassurance Connect With Us Visit cstorethrive.com for more industry-specific content. Survive by C-Store Center is a Sink or Swim Production dedicated to helping convenience store assistant managers thrive in their careers. *Tags: #ConvenienceStore #PresentationSkills #LeadershipCommunication #ManagementSkills #PublicSpeaking #TeamMeetings #CrisisCommunication #ProfessionalDevelopment…

Survive

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Building an Inclusive Convenience Store Environment 17:02

7 weeks ago17:02

17:02

Survive - Episode 59 Guide Building an Inclusive Convenience Store Environment Host: Mike Hernandez Series: Survive from C-Store Center Duration: 17 minutes Episode Description Transform your store's performance through the power of inclusion! In this essential episode of Survive, host Mike Hernandez reveals how creating an inclusive environment isn't just about doing the right thing—it's about running a more profitable store. Learn from success stories like Store 462, which saw a 40% increase in foot traffic and 25% jump in evening sales after making simple changes to welcome their Vietnamese community. Discover practical strategies for understanding your unique customer demographics, managing diverse teams effectively, and implementing inclusive practices that boost sales and customer loyalty. Whether your store serves a changing neighborhood or has always had a diverse customer base, this episode equips you with the tools to turn cultural understanding into your competitive advantage. What You'll Learn How to accurately assess your store's community demographics Techniques for creating effective communication across language barriers Strategies for religious and cultural accommodations that work in the real world Methods for building stronger, more cohesive teams across cultural differences Practical approaches to adapting your store operations for diverse customers Ways to turn cultural understanding into increased sales and customer loyalty Key Segments Understanding Your Community Creating a "Community Calendar" of important cultural dates Language consideration strategies and simple translation tools Recognizing and addressing unconscious bias with the bias self-check test The HEAR method for building trust across cultural boundaries Adapting to community-specific needs like Ramadan shopping patterns Employee Relations The "Language Buddies" system that improves team communication "Flex-Faith Scheduling" for religious accommodation needs The "Three C's" for managing language barriers: Clear, Confirm, Collaborate Creating visual training guides that transcend language The PEACE method for resolving cross-cultural conflicts Practical Implementation Developing a "Global Welcome Guide" for culturally appropriate greetings The "Point-Show-Solve" method for handling language barriers Effective approaches to multi-language signage and product labeling The "Community Basket" approach to culturally diverse product selection Creating a "Cultural Calendar Plus" for promotions and celebrations Action Items and Measurement Conducting a community demographic assessment Launching team inclusion initiatives that create immediate impact Developing an ongoing cultural sensitivity training plan The FAIR approach to inclusive store policies Measuring success through specific business metrics Success Stories Store 462: 40% increase in foot traffic and 25% jump in evening sales by welcoming Vietnamese customers Store 284: Turned team members from five different countries into their competitive advantage Store 347: Created a "Global Welcome Guide" that transformed customer interactions Store 529: Saw 15% overall sales increase after adding a small Halal section Implementation Tools Community Calendar: Track important cultural and religious dates affecting shopping patterns Language Buddies System: Pair employees to teach each other useful phrases HEAR Method: Humble yourself, Engage with interest, Ask respectful questions, Respond with consistency Three C's Approach: Clear language, Confirm understanding, Collaborate across teams PEACE Conflict Resolution: Pause, Engage separately, Acknowledge differences, Create solutions, Establish agreements Point-Show-Solve Method: Overcome language barriers with visual communication FAIR Policy Approach: Flexible, Accessible, Inclusive, Respectful Action Items for This Week Conduct a one-hour community demographic assessment Launch a team inclusion initiative with "Language Buddies" Develop your cultural sensitivity training plan Measurable Outcomes Improved customer satisfaction across demographic groups Reduced cultural misunderstandings Increased employee retention Enhanced team collaboration Stronger community engagement and sales Implementation Timeline Immediate actions: Within 1 week Short-term goals: 1-3 months Long-term initiatives: 3-12 months Ongoing assessment: Regular review and adjustment Connect With Us Share your inclusion success stories or challenges by emailing us or visiting cstorethrive.com for additional resources. Survive by C-Store Center is a Sink or Swim Production dedicated to helping convenience store assistant managers thrive in their careers. *Tags: #ConvenienceStore #Inclusion #DiversityInRetail #ManagementSkills #CulturalCompetence #TeamBuilding #CustomerEngagement #RetailSuccess…

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Professional Written Communication for Convenience Store Leaders 19:21

9 weeks ago19:21

19:21

Survive – Episode 58 Guide Professional Written Communication for Convenience Store Leaders Host: Mike Hernandez Series: Survive from C-Store Center Duration: 19 minutes Episode Description Master the communication skills that can save your store thousands! In this essential episode of Survive, host Mike Hernandez reveals how effective written communication can transform your management effectiveness and protect your business. Through real-world examples—like how one detailed inventory note uncovered a vendor discrepancy that saved over $5,000—you'll discover practical techniques for emails, reports, and documentation that work in the fast-paced convenience store environment. Whether you're communicating with corporate, vendors, or your team, these skills will elevate your professionalism and streamline operations. Don't let poor documentation cost you money, time, or career opportunities! What You'll Learn Email techniques that get prompt responses from corporate, vendors, and staff Report writing formulas that protect your store legally and operationally Documentation systems that save time while improving information flow Record-keeping best practices that prevent costly mistakes Templates and frameworks you can implement immediately Key Segments Email Communication Best Practices (10 min) Subject line formulas that ensure your messages get opened Audience-specific greetings and closings for different stakeholders The three-paragraph rule for clear, effective message structure Strategic use of CC, BCC, and follow-up techniques Real examples that showcase professional versus problematic emails Report Writing Essentials (10 min) The FACTS method for comprehensive shift reports Incident documentation using the Five W's and One H approach Inventory discrepancy reporting that identifies patterns Employee performance documentation that's factual and defensible Monthly summary techniques that showcase your management skills Documentation and Record Keeping (10 min) The five essential documents every store must maintain Digital versus physical record-keeping: when to use each The 3-2-1 backup rule that prevents catastrophic data loss Retention policies for different document types Hybrid systems that cut documentation time by 40% Real-World Impact Learn how proper documentation has: Uncovered vendor billing discrepancies worth thousands Protected stores from employee disputes and potential lawsuits Identified sales patterns leading to improved inventory management Created clear accountability across shifts Demonstrated management competence to corporate leadership Key Takeaways Email Excellence: Use the subject line formula [Topic]: [Specific Detail] + [Action Required] Report Writing: Apply the FACTS method (Financial, Accidents, Customers, Team, Store) Documentation: Implement the 3-2-1 rule (3 copies, 2 types of storage, 1 off-site backup) Record Keeping: Maintain both digital and physical systems with clear organization Performance Documentation: Focus on observable facts, not opinions or interpretations Action Items for This Week Create templates for your five most common email types Standardize shift reports using the FACTS method Conduct a 30-minute documentation audit of your current systems Survive by C-Store Center is a Sink or Swim Production dedicated to helping convenience store assistant managers thrive in their careers. *Tags: #ConvenienceStore #ProfessionalCommunication #ManagementSkills #Documentation #EmailEtiquette #ReportWriting #RecordKeeping…

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Effective Communication Skills for Convenience Store Leaders 14:54

9 weeks ago14:54

14:54

Survive – Episode 57 Guide Effective Communication Skills for Convenience Store Leaders Host: Mike Hernandez Series: Survive from C-Store Center Duration: 15 minutes Episode Description Master the art of communication that keeps your store running smoothly! In this essential episode of Survive, host Mike Hernandez breaks down how effective communication can transform chaotic situations into well-coordinated operations. Through real-world examples and practical techniques, discover how to deliver clear instructions, manage team dynamics, and handle customer interactions with confidence. Whether you're handling a busy rush hour, coordinating shift changes, or managing emergency situations, these communication skills will help you lead your team more effectively and advance your convenience store management career. What You'll Learn Verbal communication techniques that ensure your team understands directions the first time Body language secrets that project confidence and competence to both staff and customers Strategic approaches to shift handovers that prevent costly mistakes and misunderstandings Emergency communication protocols that keep your team safe during critical situations Cross-cultural communication considerations for managing diverse teams and customers Key Segments Verbal Communication Essentials (10 min) The art of giving clear, specific instructions with deadlines How to delegate tasks effectively using the confirmation technique Customer service language that focuses on solutions, not limitations De-escalation vocabulary for handling difficult situations Using "I" statements to diffuse tension without placing blame Non-Verbal Communication (10 min) Body language basics that command respect and project confidence The "command presence" posture that signals competence Strategic positioning and movement patterns for store management The importance of facial expressions in customer perception Cultural considerations in non-verbal cues across diverse communities Team Communication Strategies (10 min) Creating effective shift handover protocols with the 3-document system Non-verbal team signals for busy or sensitive situations The "three-tap system" for quick communication during customer interactions Emergency and security communication protocols Real-world examples of successful team communication during crisis situations Perfect For New assistant managers learning to direct team members effectively Experienced managers looking to improve staff coordination Leaders struggling with shift change miscommunications Managers working in high-volume or high-stress store environments Those preparing for promotion to higher management positions Real-World Application Learn how these techniques transformed a potentially chaotic situation with a new cashier, a busy store, a fuel delivery, and a malfunctioning credit card system into a smooth operation through calm, clear communication. Key Takeaways Specific instructions with clear priorities and deadlines prevent confusion Body language accounts for 70% of communication impact The "figure-eight flow" movement pattern optimizes store supervision Documented shift handovers with inventory alerts, equipment status, and incident reports are essential Pre-established emergency signals and codes can prevent panic in critical situations Communication Tools The Confirmation Method: Have team members repeat instructions back to catch misunderstandings The Three-Tap System: One tap = "give me five minutes," two taps = "need immediate help," three taps = "watch this customer" The "Clock Position" System: Referring to store locations using clock face positions for discreet team communication The "Command Corner": Positioning yourself at a 45-degree angle from the main counter for optimal supervision Additional Resources Visit cstorethrive.com for downloadable communication checklists and shift handover templates, or email questions to admin@cstorecenter.com Connect With Us Share your communication success stories or challenges with us for a chance to be featured in an upcoming episode! Survive by C-Store Center is a Sink or Swim Production dedicated to helping convenience store assistant managers thrive in their careers. *Tags: #ConvenienceStore #ManagementSkills #Communication #TeamLeadership #RetailManagement #ConflictResolution #EmergencyProtocols…

Survive

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Keeping the Store Running Smoothly: Conflict Resolution & Performance Management 31:19

10 weeks ago31:19

31:19

Survive - Episode 56 Guide Mastering Conflict Resolution & Performance Management: Essential Skills for Assistant Managers Host: Mike Hernandez Series: Survive from C-Store Center Duration: 31 minutes Episode Description Ready to take your leadership skills to the next level? In this essential episode of Survive, host Mike Hernandez dives deep into two critical skills every successful assistant manager needs: conflict resolution and performance management. Learn how to transform workplace challenges into opportunities for growth and build a stronger, more engaged team. Whether you're dealing with employee disputes, customer conflicts, or performance issues, this episode provides practical strategies you can implement immediately. What You'll Learn Proven techniques for identifying and resolving common workplace conflicts Effective de-escalation strategies for tense situations Step-by-step approaches to performance management and employee development How to deliver constructive feedback that drives positive change Methods for building a culture of accountability and continuous improvement Key Segments Understanding Workplace Conflicts (15 min) Common sources of conflict in convenience stores Different types of workplace disputes Why early intervention matters Impact of unresolved conflicts on store operations Conflict Resolution Techniques (15 min) Professional de-escalation strategies The three-step approach to conflict resolution Handling difficult customer interactions Supporting your team through conflicts Performance Management Essentials (15 min) Setting clear expectations for your team Recognizing and rewarding good performance Early identification of performance issues Documentation and follow-up strategies Building Team Excellence (15 min) Creating a culture of accountability Effective coaching and feedback techniques Turning around underperforming employees Real-world success stories and case studies Perfect For New assistant managers learning to handle team conflicts Experienced managers looking to enhance their leadership skills Store leaders wanting to improve team performance and morale Anyone aspiring to advance in convenience store management Essential Takeaways Address conflicts early to prevent escalation Use the "sandwich method" for delivering constructive feedback Document performance issues and improvement plans Lead by example to build a culture of accountability Balance firm leadership with empathy and support Success Stories Learn from real-world examples, including: How one manager transformed team dynamics by resolving scheduling conflicts The turnaround story of an underperforming employee through effective coaching Strategies that helped reduce turnover and improve store performance Additional Resources Visit c-storethrive.com for more management development content Download our companion guide for quick reference Access our conflict resolution checklist and performance management templates Connect With Us Share your leadership challenges and success stories! We want to hear how these strategies work in your store. Survive from C-Store Center is a Sink or Swim Production. *Tags: #ConvenienceStore #Management #Leadership #ConflictResolution #PerformanceManagement #RetailManagement #TeamDevelopment #EmployeeEngagement…

Survive

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Delegating for Success: How Assistant Managers Can Boost Efficiency Through Effective Task Management 26:10

11 weeks ago26:10

26:10

In this episode of "Survive," host Mike Hernandez explores the art of effective delegation and task management for convenience store assistant managers. Learn essential strategies for distributing workload, developing team capabilities, and maintaining oversight without micromanaging. Perfect for assistant managers looking to boost efficiency and reduce stress while empowering their teams. Show Notes: Segment 1: Understanding Delegation Why delegation is critical Benefits of effective delegation Common misconceptions Impact on store operations Segment 2: Strategic Task Management Identifying tasks to delegate Tasks to retain Prioritization strategies Matching tasks to team members Setting clear expectations Segment 3: Implementation and Oversight Progress monitoring techniques Providing constructive feedback Avoiding micromanagement Developing team capabilities Addressing common challenges Key Discussion Points: Preventing burnout Employee development Building trust Time management Team empowerment Supplemental Questions: Impact of non-delegation Task assessment criteria Team member matching Progress monitoring Challenge resolution Duration: Full Episode Tags: #Delegation #TaskManagement #LeadershipSkills #TeamDevelopment #StoreOperations…

Survive

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Teamwork That Works: How to Build and Motivate High-Performing Teams in Your Convenience Store 22:16

19 weeks ago22:16

22:16

In this episode, we'll focus on practical strategies for building cohesive teams, fostering a positive work environment, and keeping employees motivated and engaged. We'll dive into the key characteristics of high-performing teams, how to build trust and collaboration, methods for motivating employees through leadership, strategies for addressing team challenges, and real-world examples of team-building success stories. By the end of this episode, you'll have actionable ideas to strengthen your team and improve overall store performance.…

Survive

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Leading the Way: Understanding Leadership Styles and Approaches for Convenience Store Assistant Managers 22:23

29 weeks ago22:23

22:23

In today's episode, we'll focus on different leadership styles and approaches specifically tailored for assistant managers in convenience stores. We'll explore how to choose the right leadership style for different situations, when and how to apply these styles, and the benefits of adjusting your approach to suit your team. Along the way, we'll explore real-world examples of leadership in action to help you develop strategies that can drive success in your stores.…

Survive

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Accounting 101: Mastering Basic Accounting Principles for Convenience Store Operations 22:47

30 weeks ago22:47