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#61 | How to Serve Clients Well Without Being On 24/7
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Interior Designers Business Blueprint Serving clients well and building an interior design business with excellent communication can be done without always being available. Today's episode is all about how to create systems, processes, and communication that allow clients to feel nurtured and cared for without having to always be ON and responsive in the moment. This doesn't come naturally for most of us. Here's a glance at this episode: [5:40] I share examples of when a client may reach out for something that seems "urgent" and how it can truly interrupt your flow. I also share strategies for how to handle these situations. [9:50] I discuss ways to set boundaries with clients from the start that allow you to share some of your boundaries (holidays, working hours, etc) initially prior to signing a contract. [12:05] I dive into how to set up communication guidelines with your clients around when they can communicate with you and expect a response along with how they can communicate with you (text, email, etc). I also share how to leverage your team to help with communication. [16:45] I share my thoughts about response time and when a client can expect a response from you. I share how I respond even if it's quick to acknowledge a client's concern and share when they can expect a more detailed response. I also dive into a little bit about how we handle responses with autoresponders and commonly asked questions. [21:37] I jump into how project management tools can help ease communication and allow clients access to information and concerns they may have. I also share the ways that we update our clients regularly to help answer the questions that may come up before they even have to ask. [27:10] I discuss how and when I share with my clients when I am going to be away for more than a day or two. I encourage you to take time off and truly give yourself permission to take the time off when you need it in a way that truly allows you to relax (and allows for you to tap into your creativity!) Mentioned in this episode:
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