))
92. Is It a Clinical Skill or Customer Service Issue? With Kathy Cervo
Manage episode 444456681 series 3560264
Content provided by Heather Branscombe. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Heather Branscombe or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In today's episode, I sit down with Kathy Cervo to discuss the importance of customer service skills in clinical practice. Kathy has a unique role where she helps clinicians balance their own experience with the client experience, building successful caseloads and schedules. Her insights from this vantage point are invaluable.
We explore the common miscommunications and mismatched expectations that can arise between clinicians and clients. Kathy shares her strategies for resolving these issues and building strong therapeutic relationships. She also reveals what she wishes more clinicians knew about customer service.
Get full show notes, transcript, and more information here: https://abilitiesrehabilitation.com/92
98 episodes
Share
