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Measuring customer happiness without data | Jim Jones | TDSU Ep. 31
Manage episode 423192713 series 3578812
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Jim Jones is like the rest of us, working to design a health score for his customers. Except...he has no data to work with. Now what?
⏱️ Timestamps:
00:00:00 - Measuring customer happiness without data
00:01:32 - Customer success without telemetry
00:03:00 - A unique delivery model
00:04:24 - Building a health score
00:05:49 - Defining the goals of a health score
00:07:12 - Understanding customer satisfaction and usage's part to play
00:08:32 - Measuring customer sentiment
00:09:48 - Understanding customer relationships
00:12:27 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jim Jones:
Jim's LinkedIn: https://www.linkedin.com/in/jamestjones3/
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