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012 | SOCIAL MEDIA CUSTOMER SERVICE: BUILDING BETTER CARE IN YOUR SOCIAL CHANNELS
Manage episode 222559795 series 2371657
Content provided by Tuck Ross and Jess Jensen, Tuck Ross, and Jess Jensen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tuck Ross and Jess Jensen, Tuck Ross, and Jess Jensen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Over 70% of consumers have engaged a brand’s social media for customer service needs, according to JD Power. Today, social media has made customer service a spectator sport and brands should be the most attentive on social because a complaint isn’t coming via mail or by phone or via site chat or to an employee in-store - it’s posted to thousands of friends, followers, advocates and detractors alike. In episode 12, we are talking about your social media customer service. We are covering best practices, what you need and some great examples from brands that have integrated social media into their customer service strategy. Learn more at www.socialcurrencyshow.com Follow us on Facebook at www.facebook.com/socialcurrencyshow
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46 episodes
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Manage episode 222559795 series 2371657
Content provided by Tuck Ross and Jess Jensen, Tuck Ross, and Jess Jensen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tuck Ross and Jess Jensen, Tuck Ross, and Jess Jensen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Over 70% of consumers have engaged a brand’s social media for customer service needs, according to JD Power. Today, social media has made customer service a spectator sport and brands should be the most attentive on social because a complaint isn’t coming via mail or by phone or via site chat or to an employee in-store - it’s posted to thousands of friends, followers, advocates and detractors alike. In episode 12, we are talking about your social media customer service. We are covering best practices, what you need and some great examples from brands that have integrated social media into their customer service strategy. Learn more at www.socialcurrencyshow.com Follow us on Facebook at www.facebook.com/socialcurrencyshow
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Similar to Social Currency
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
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…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Each weekday, Marketplace’s Kai Ryssdal and Kimberly Adams make today make sense. Along with our supersmart listeners, we break down happenings in tech, the economy and culture. Every Tuesday we bring on a guest to dive deeper into one important topic. Because none of us is as smart as all of us.
…
continue reading
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