285- Entrepreneurs need to provide GREAT Customer Service- the CARE model

Struggling Entreprenuer

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In this episode, we deliver the audio narration of a blog post by Terri Zwierzynski from her business, www.Solo-E.com. It is called “The Customer is Always Right (Especially when you think they aren’t” and the content is complete and unabridged.

TerriZ blog post- Customer service

This post discusses the 4 elements in her CARE Model of Email Customer Service. It is of great interest to me, as she admits in the beginning of the post her own experience with a lesson learned in making mistakes when dealing with customers.

The 4 elements of her CARE model are:

C = already a Customer

A = Attitude

R = Relationship

E = Extra

Terri delivers more tips for great customer service at this link:

http://www.solo-e.com/articles/business-building/customer-service/

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And also, the additional resources that are mentioned in the section about the author are found at this link:

http://www.solo-e.com/ecourse-signup

Note to our listeners:

Since we were traveling and on the road, we had to use a different portable recorder for this episode. We hope that the difference in sound quality did not distract our audience. We apologize for any inconvenience that one may have had of quality (due to an expectation of previous episodes delivered).

Select this link to listen to this audio episode in another window.

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