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The Art of Speech With Richard Blank
Manage episode 366068811 series 2971477
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We all should know how to learn tonality and how to read people, especially over the phone. This is why I am happy to welcome Richard Blank to the podcast. Richard is the CEO of the largest Costa Rica Call centre. Richard has such a use of language that he naturally uses and trainers over 10,000 employees.
Together we engage on how to develop and use such language and then jump into how business leaders can inspire and motivate through inclusion principles and practices.
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Get In touch with Richard Blank
https://www.facebook.com/costaricascallcenter
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Where you can find me:
Website: https://www.josephkmuscat.com
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Chapters
1. The Art of Speech With Richard Blank (00:00:00)
2. Taking a chance (00:01:46)
3. Ask for a coming of age story technique (00:04:40)
4. What steps to take in effective communic (00:08:29)
5. What are you looking for to build on speech (00:11:55)
6. How to train interpersonal & conflict management (00:15:31)
7. How to prepare to communicate non visual (00:19:07)
8. How to practice tone self-aware (00:25:57)
9. Use of rhetoric (00:28:07)
10. Inclusion for Neurodivergent talent (00:33:01)
11. What Steps & suggestion for Leaders to be inclusive (00:42:37)
12. How to contact Richard (00:58:58)
67 episodes
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