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Hard Truths in a Retail Staffing Crisis
Manage episode 307261681 series 2859383
Content provided by Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, Craig Patterson, Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, and Craig Patterson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, Craig Patterson, Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, and Craig Patterson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Some fire showed in this 24 min episode. All agree that the retail front of house staffing model for stores is broken. There are quick patches for Holiday 2021, but the underlying issues are not going away. The question is whether the industry can disrupt itself to find the answer. The ongoing campaign against a higher minimum wage suggests it won't. We speculate on a slow demise of stores, to the detriment of consumers and brands, if staff are not invested beyond 'minimum'.
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