Customer Centricity Round Table

The Champions of Purposeful Change Podcast

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4+ y ago 42:13

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It’s hard to avoid because everyone seems to be talking about customer-centricity. They talk about it through a variety of lens in a variety of ways, but there seems to be a prevailing sense across functions and industries and sizes that everybody is trying to get more customer-centric, whatever that means. And so, we’re here to demystify that a little bit today and I’ve enlisted a couple of our foundational thought leaders, so John Ferreira who’s our SVP of Insights & Innovations and Tim DeGennaro who’s our AVP of Insights Community are going to speak about customer-centricity today and some of the ways that we are helping our clients become more customer-centric and reap the benefits in terms of love and affection as well as business performance.

https://blog.finchbrands.com/customer-centricity

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