De-Escalate: How to Calm an Angry Person in 90 Seconds or Less with Doug Noll

The Daily Mastermind

In this episode of the Daily Mastermind, host George Wright III interviews Doug Noel, a former trial lawyer who transitioned to becoming a peacemaker. Noel shares his journey from practicing law to focusing on emotional intelligence, de-escalation, and conflict resolution. They discuss the importance of recognizing and managing emotions, both in personal and professional settings, through techniques such as affect labeling. The conversation covers how emotional competence can enhance leadership, build trust, and create emotional safety, ultimately leading to more fulfilled and successful lives. Doug also provides practical steps for mastering these skills and offers resources for further learning.

01:29 Doug's Journey from Lawyer to Peacemaker

02:44 The Philosophy of Tai Chi and Its Impact

03:22 The Turning Point: Questioning the Legal Career

04:32 Pursuing a New Path in Peacemaking

08:06 Understanding Emotional Intelligence

12:12 The Science Behind Affect Labeling

16:35 Practical Application of Affect Labeling

19:21 Overcoming Social Prejudices in Emotional Labeling

19:52 The Power of Self-Awareness and Emotional Intelligence

20:29 Mastering Emotional Competence in Business

21:37 The Myth of Rationality and Embracing Emotions

24:59 The Two Types of Listening

27:26 Creating Emotional Safety in Leadership

31:49 Practical Steps to Develop Emotional Competency

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George Wright III

“It’s Never Too Late to Start Living the Life You Were Meant to Live”

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About Doug Noll

Doug Noll is an expert in resolving complex and emotional conflicts, with a distinguished career as a lawyer turned peacemaker, mediator, and leadership consultant. After 22 years as a trial lawyer, he shifted to mediation and leadership development, earning recognition as one of the Best Lawyers in America and Northern California Super Lawyer. He co-founded the pro bono Prison of Peace project, winning California Attorney of the Year in 2012.

An acclaimed author, Doug has written award-winning books, including De-Escalate and Elusive Peace. He teaches at Pepperdine’s Straus Institute for Dispute Resolution and is a sought-after trainer and lecturer on peacemaking and conflict resolution.

Outside his professional life, Doug is a skilled violinist, pilot, tai chi master, and chef. He lives in the Sierra Nevada, California, with his wife Aleya.

Guest Resources:

Instagram: https://www.instagram.com/douglasenoll/

Website: DougNoll.com

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