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<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/carol-costello-presents-the-god-hook">Carol Costello Presents: The God Hook</a></span>


In Season Two of her true crime series, The God Hook, journalist Carol Costello investigates the complex case of the Ohio Craigslist Killings—and in doing so, unearths the untold story of the crimes that preceded the murders—and the victims who’ve never received justice. Richard Beasley was convicted of murdering three men and attempting to kill a fourth in the fall of 2011, but before that heinous spree, authorities were building a human trafficking case against him. Now, working with the case's prosecutor, a county sheriff, and many closely involved sources, Carol examines previously unknown details of Beasley’s alleged crimes, and how he used the God Hook to lure his victims and bend them to his will. In Season One of this podcast, Blind Rage, journalist Carol Costello revisits the first big assignment she covered as a 22-year-old, novice reporter: Phyllis Cottles’ brutal attack. Psychologists call them “Triumphant Survivors,” but Phyllis Cottle was more than a survivor, she used this crime to better herself and the world around her. Support our show by becoming a premium member! https://evergreenpodcasts.supportingcast.fm
The Modern Hotelier
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Content provided by Jon Bumhoffer, David Millili, and Steve Carran. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jon Bumhoffer, David Millili, and Steve Carran or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
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157 episodes
Mark all (un)played …
Manage series 3336908
Content provided by Jon Bumhoffer, David Millili, and Steve Carran. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jon Bumhoffer, David Millili, and Steve Carran or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
…
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157 episodes
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The Modern Hotelier

1 #156: How Culture & Creativity Influence Quixote's Menu | with Chef Jose Cepeda 12:14
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In this episode, we sit down with Jose Cepeda, Executive Chef at Quixote in the LaFayette Hotel, San Diego. Jose shares how his culinary journey began in the kitchens of his grandmother and the streets of Mexico, selling rice pudding to support his family. He opens up about transforming personal hardship into artistic expression on every plate. From perfecting his grandmother’s flan to adding bold global flavours inspired by his travels, Jose reveals how he brings modern creativity to traditional Oaxacan roots. Plus, he talks about his signature dish—the wood-fired branzino—and why every meal is more than food… it’s a piece of his story. In this episode, we learn about: • Jose’s family legacy and the powerful story behind his rice pudding • Why Quixote blends ancient Oaxacan vibes with modern flair • How he uses flavours from around the world to push culinary boundaries • And what dish he always orders when dining out Watch the FULL EPISODE on YouTube: https://youtu.be/X5-lFqQfsms Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Quixote LaFayette Hotel San Diego: https://lafayettehotelsd.com/dining Jose on LinkedIn: https://www.linkedin.com/in/jose-cepeda-39495b200/ For full show notes head to: https://themodernhotelier.com/episode/156 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #155: Meet the GM of The LaFayette Hotel | with Steve Slack 7:01
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In this episode, we sit down with Steve Slack, General Manager of the iconic LaFayette Hotel in San Diego. From humble beginnings picking golf balls at a driving range to leading a $31 million hotel transformation, Steve shares his journey through the hospitality industry. We dive into the rich history of the LaFayette Hotel—from its golden age hosting Hollywood legends to its modern revival. Steve Slack also opens up about building a strong community-focused culture, the importance of thoughtful hiring, and what it’s like creating a space where staff and guests alike feel a true sense of belonging. Plus, hear some fun behind-the-scenes stories—including a few celebrity encounters. Whether you’re in the hospitality industry or just love a good comeback story, this episode delivers inspiration and insight. Watch the FULL EPISODE on YouTube: https://youtu.be/kg0yJe21P3E Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: The LaFayette San Diego: https://lafayettehotelsd.com/ Steve Slack on LinkedIn: https://www.linkedin.com/in/steveaslack/ For full show notes head to: https://themodernhotelier.com/episode/155 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #154: Status of RevPAR, Canadians Avoiding US Travel, Sports Tourism & More | Hospitality Hot Topics 21:56
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In this episode of Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by Gabriel Perez from Indigo Road to unpack April’s biggest shifts in hospitality. They dive into why boutique hotels are leading in RevPAR despite growing consumer caution, the booming popularity of camping and outdoor experiences, and how sports tourism is becoming a massive economic driver—from the NFL Draft to the upcoming World Cup. They also discuss the evolving tourism dynamics between the US and Canada, the rise of mobile bookings, and how hotels can adapt to trends such as glamping and experiential travel. Gabriel also shares exciting growth updates from Indigo Road, including historic revitalization projects and thoughtfully curated restaurant expansions in Florida. In this episode, you'll learn: Boutique hotels led RevPAR in 2024 , uncertainty in 2025 The Great Outdoor Revival Canadians avoiding US travel Sports Tourism Mobile Phones are primary booking tool Latest things happening at Indigo Road Watch the FULL EPISODE on YouTube: https://youtu.be/rUq7MCV_tZM This episode is sponsored by Indigo Road: https://www.theindigoroad.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Indigo Road: https://www.theindigoroad.com/ Gabriel on LinkedIn: https://www.linkedin.com/in/thehotelier/ For full show notes head to: https://themodernhotelier.com/episode/154 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #153: Developing & Building a Boutique Beach Hotel in Westhampton | with Elizabeth Bakhash 37:20
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In this episode, we’re joined by Elizabeth Bakhash , co-owner of Three Ducks Hotel —a new 12-room boutique hotel in Westhampton that's redefining the luxury Hamptons experience. With a rich background in branding and real estate, Elizabeth shares how she’s building more than just a hotel—she’s curating a guest experience rooted in nature, local partnerships, and a little bit of whimsy (yes, the ducks have names!). We dive into: Why less is more when it comes to amenities The inspiration behind Three Ducks' brand and playful personality Designing with intention—from "garden fresh interiors" to the flexible barn space How her branding background shapes everything from the digital experience to the on-site details Listen now and let us know your thoughts! Watch the FULL EPISODE on YouTube: https://youtu.be/upcie85s7qs Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Elizabeth on LinkedIn: https://www.linkedin.com/in/elizabeth-bakhash-42239529/ Three Ducks Westhampton: https://www.threeduckswesthampton.com/ For full show notes head to: https://themodernhotelier.com/episode/153 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #152: Inside BITAC Sales, Marketing, & Revenue Summit 2025 24:01
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In this special episode of The Modern Hotelier , David Millili and Steve Carran take you behind the scenes at BITAC’s Sales, Marketing & Revenue Management Summit at the Hotel Fairmont Grand Del Mar in San Diego, CA. This episode is packed with insights, laughs, and moments that define what makes BITAC unlike any other event in hospitality. Featuring exclusive interviews with: Lucy Eason (Plusgrade) – On the power of upselling tech and why BITAC’s intentionality makes it so special Robert Marusi (Hotel del Coronado) – On being a disruptor and putting the customer first Nick Horgan (Amaze Insights) – On starting the BITAC sales and marketing summit and how to get 3x ROI from events Jack Tadami (Vella AI) – On building genuine relationships that go beyond name tags Lynsey Kreitzer (GF Hotels & Resorts) – On personalization, pre-research, and what sets BITAC apart from massive trade shows Tune in to hear: Why relationships matter more than ever How technology is evolving hotel revenue strategies What makes BITAC different from every other event Watch the FULL EPISODE on YouTube: https://youtu.be/xAtehukK-FQ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Jack Tadami on LinkedIn: Linkedinlinkedin.com/in/jack-tadami-1086b6aa/overlay/about-this-profile Vella AI: https://www.vellaai.co/ Nick Horgan on LinkedIn: https://www.linkedin.com/in/nick-horgan/ Amaze Insights: https://www.amazeinsights.com/ Robert Marusi on LinkedIn: https://www.linkedin.com/in/robert-marusi-b6267739/ Hotel del Coronado: https://www.hoteldel.com/ Lucy Eason on LinkedIn: https://www.linkedin.com/in/lucyeason/ Plusgrade: https://www.plusgrade.com/ Lynsey Kreitzer on LinkedIn: https://www.linkedin.com/in/lynseykreitzer/ GF Hotels & Resorts: https://www.gfhotels.com/ For full show notes head to: https://themodernhotelier.com/episode/152 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #151: Diversity, Attracting Talent, and Creating Impact in Hospitality | with Anna Blue 47:55
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In this episode, we sit down with powerhouse changemaker Anna Blue , whose journey from politics to hospitality is anything but ordinary. With roots in education policy, social impact, and gender equity, Anna brings a fresh and fearless perspective to an industry craving innovation and inclusivity. We talk about: Lessons from leading DEI, advocacy, and workforce transformation initiatives How the hospitality industry can better attract and retain young talent Why silence on issues like immigration and DEI is holding the industry back The powerful story behind the Forward initiative and No Room for Trafficking Watch the FULL EPISODE on YouTube: https://youtu.be/nl3WHQ5tGYQ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Anna on LinkedIn: https://www.linkedin.com/in/anna-blue/ For full show notes head to: https://themodernhotelier.com/episode/151 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #150: Using AI to Improve Your Revenue Strategy | with Andrew Rubinacci 11:58
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In this episode, Steve and David sit down with Andrew Rubinacci, Chief Advisory Officer at FLYR, to unpack how AI and next-gen data systems are reshaping the hospitality industry. With a background spanning 35 years in commercial strategy, Andrew brings deep insight into why pulling reports for five hours a day is a thing of the past—and how hotels can now optimize rates, personalize experiences, and drive revenue in real time. We dive into: Why legacy systems hold hospitality back How FLYR uses AI to optimize room pricing 24x a day The shift from tactical roles to strategic leadership in revenue management What makes BITAC unique for real business-building conversations The future of AI-powered guest experiences and seamless upselling If you're in hospitality, tech, or just want to hear from someone who’s shaking up a traditional industry with bold ideas, this one’s for you. Watch the FULL EPISODE on YouTube: https://youtu.be/MS7H5YKyP00 This episode is sponsored by FLYR: https://flyr.com/hospitality/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Andrew on LinkedIn: https://www.linkedin.com/in/andrewrubinacci/ FLYR: https://flyr.com/hospitality/ For full show notes head to: https://themodernhotelier.com/episode/150 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #149: How a CDP Helps Hotels Drive Direct Revenue | with Heather Knutson 15:04
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In this episode, we're joined by Heather Knutson, Senior Vice President of Sales and Marketing at Ascent360, live from her very first BITAC Conference! Heather shares her candid journey from googling “what is a CDP?” to leading one of the most advanced customer data platforms in hospitality. We dive into the real difference between a CRM and a CDP, how hotels can leverage guest data to deliver deeply personalised experiences, and why automation is the key to solving staffing shortages and boosting revenue. Heather also unpacks real-world strategies—from pre-arrival campaigns and spa upsells to retargeting wedding guests—that boutique and independent hotels can use to compete with the big players. If you’re in hospitality and want to understand your guests better, boost direct bookings, and build loyalty without relying on outdated point systems, this one’s for you. Key takeaways: What a CDP really is (and why it matters) Automation tips that free up your staff Personalisation done right: segmentation, dynamic content & "golden records" How to drive direct bookings and outsmart the OTAs The RFM score that could change how you treat your top guests Watch the FULL EPISODE on YouTube: https://youtu.be/Azb5dawDu84 Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Heather on LinkedIn: https://www.linkedin.com/in/heathersharpknutson/ Ascent360: https://ascent360.com/ For full show notes head to: https://themodernhotelier.com/episode/149 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #148: Building Relationships at BITAC | with Rich Viola 25:13
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In this special episode, Steve and David sit down with Rich Viola, the visionary behind BITAC, for a heartwarming and eye-opening conversation about what makes business relationships actually meaningful. Rich shares the 21-year journey of creating BITAC—from its accidental beginnings as an online news platform to becoming a culture-shifting conference experience that’s anything but traditional. He dives into how BITAC helps people go beyond business cards and LinkedIn connections, creating an environment where real friendships are formed, personal stories are shared, and even lifelong bonds are born. From tales of serendipitous reunions to game night rivalries and heartwarming wedding celebrations, this episode is packed with stories that prove when you build relationships first, the business will follow. Tune in to hear: Why assigned seating and small groups at BITAC are a game changer How Rich transformed a chance meeting into a decades-long friendship What makes BITAC feel more like a family reunion than a business event Get ready to rethink what a conference can be—and maybe, just maybe, be inspired to make some music of your own. Watch the FULL EPISODE on YouTube: https://youtu.be/OEdMlR29FJY Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Rich on LinkedIn: https://www.linkedin.com/in/rich-viola-690913b/ BITAC: https://bitac.net/ For full show notes head to: https://themodernhotelier.com/episode/148 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #147: Innovating Meeting & Event Furniture in Hospitality | with Andrew Moffett 50:14
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What do luxury kitchens, global events, and linen-less tables have in common? In this episode, Steve Carran and David Millili sit down with Andrew Moffett, Chief Brand Officer at Southern Aluminum, for a conversation full of passion, innovation, and a few surprises—like a deep dive into linen-less tables. Andrew takes us on his unique journey from the kitchens of the Four Seasons to the boardrooms of hospitality's top innovators. With a background in culinary arts and years of experience leading global events for Marriott, Andrew shares how he’s now redefining meeting and event spaces through design, culture, and collaboration. What You’ll Learn: How a chef’s mindset influences brand strategy and leadership Why linen-less tables are a game-changer for hotels and events The power of designing experiences (not just furniture) How customer collaboration fuels product innovation What’s next for Southern Aluminum—including tech-integrated podiums and mobile chef stations Tune in now and let us know what resonated most. Watch the FULL EPISODE on YouTube: https://youtu.be/iwWeCKYFNNI This episode is sponsored by Southern Aluminum: https://southernaluminum.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: LinkedIn: https://www.linkedin.com/in/andrew-moffett-7a943711/ Southern Aluminum: https://southernaluminum.com/ For full show notes head to: https://themodernhotelier.com/episode/147 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #146: Digital Strategies that Drive Direct Bookings | with Charlie Osmond 41:38
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In this episode hosts Steve Carran and David Millili sit down with Charlie Osmond, the passionate and pioneering co-founder of Triptease. From leading a regiment in the British Army to founding multiple companies straight out of Oxford, Charlie’s journey is anything but ordinary. We dive into: Charlie’s early days in the British Army and Oxford Yacht Club 🛥️ His obsession with solving the frustrations of online hotel bookings The evolution of Triptease and its mission to help hotels take back control from OTAs The power of parity, personalised experiences, and why your booking engine might be holding you back How AI and no-code tools are changing the game for hoteliers Plus, Charlie drops insights from thousands of hotel data points and dishes out practical advice you can implement today to increase direct bookings and elevate the guest experience. 👉 And don’t miss Charlie’s inside scoop on the upcoming Direct Booking Summit in Dallas! Watch the FULL EPISODE on YouTube: https://youtu.be/nBCQyaxQh6g This episode is sponsored by Triptease: https://www.triptease.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Charlie on LinkedIn: https://www.linkedin.com/in/charlieo/ Triptease: https://www.triptease.com/ For full show notes head to: https://themodernhotelier.com/episode/146 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #145: Southwest & Spirit Shakeup, Hotels Design for Bleisure & Ride the Cruise Wave | March Hot Topics with Grey Raines 15:28
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In this episode, we're looking back at the biggest hospitality headlines from March—joined by none other than Grey Raines, Managing Partner at Raines Company. Fresh off the Hunter Conference, Grey dives into everything from staffing shortages to hotel design trends and cruise-ship inspired stays. We chat about: The ongoing labour crunch in hotels—and how flexibility and culture are key Airlines switching lanes: Spirit goes premium, and Southwest says goodbye to free bags Bleisure travel and how hotel lobbies are getting a serious glow-up Hotels partnering with cruise lines—and even taking to the skies with private jet experiences What’s new at Raines Company, including a fresh hotel opening in Greenville, NC This is your one-stop-shop for insights, hot takes, and a glimpse into the future of travel and hospitality. Watch the FULL EPISODE on YouTube: https://youtu.be/CvYBHy3PBjA Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Hotels still struggling with staffing shortages: https://usa.boutiquehotelier.com/staff-shortages-across-american-hotels/ Southwest ends free bags: https://www.cbsnews.com/news/southwest-airlines-ending-free-checked-bags-policy-many-passengers/ Spirit moves Premium: https://www.cnbc.com/2025/03/12/spirit-airlines-completes-financial-restructuring-exits-chapter-11.html Hotels updating design for bleisure travel: https://hotelsmag.com/news/the-evolution-of-hotel-design-creating-spaces-for-work-leisure-and-community/ Hotels ride the cruise ship wave: https://www.costar.com/article/1339140196/us-hoteliers-try-to-ride-the-wave-of-surging-cruise-demand Four Seasons Private Jet experience: https://www.travelpulse.com/news/entertainment/four-seasons-launches-private-jet-trip-inspired-by-the-white-lotus What is new with Raines?: https://hotelsmag.com/news/rains-to-manage-hilton-garden-inn-greenville/ For full show notes head to: https://themodernhotelier.com/episode/145 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #144: Lessons from Starting & Growing Slice | with Ilir Sela 39:17
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In this episode, David and Steve chat with Ilir Sela, the visionary Founder and CEO of Slice, a platform that empowers over 20,000 independent pizzerias and generates nearly $2 billion in sales. Ilir shares his incredible journey—from growing up in a small town in Macedonia to moving to New York City and embracing the entrepreneurial spirit that built his career. He talks about his early ventures, the lessons he learned bootstrapping a business, and how Slice is bridging the digital gap for small pizzerias, ensuring they thrive in an online world. We also dive into: The evolution from MyPizza to Slice The power of bootstrapping and how it shaped his leadership How COVID-19 accelerated growth and helped small businesses survive The importance of trust, culture, and doing the right thing And of course, we had to ask—what’s his go-to pizza spot in NYC? If you're passionate about entrepreneurship, small business success, and a great slice of pizza, this episode is for you. Watch the FULL EPISODE on YouTube: https://youtu.be/g5S5-cTsZJc Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Ilir on LinkedIn: https://www.linkedin.com/in/ilirsela/ Slice: https://slice.com/ Slice Youtube: https://www.youtube.com/@SlicePlatform/ For full show notes head to: https://themodernhotelier.com/episode/144 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #143: Leveraging Hospitality Management Technology to Improve Operations & Drive Profit | with Samuel Zats 34:33
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In this episode, we sit down with Samuel Zats, co-founder and CEO of Craftable, a game-changing hospitality management platform. Sam shares his journey from working in his family’s café to founding a company that’s revolutionizing hotel and restaurant operations. We dive into: The power of AI in streamlining hotel and restaurant management How automation is shaping the future of hospitality operations The biggest misconceptions about tech adoption in hotels What hoteliers need to do now to stay ahead in an evolving industry With insights from his experience at McKinsey & Company and his background in Silicon Valley, Sam delivers a fresh take on how hotels can optimize their profitability, efficiency, and guest experience. Don't miss this fascinating conversation on the future of hospitality tech! Watch the FULL EPISODE on YouTube and let us know your thoughts: https://youtu.be/brVSJaWAFtg This episode is sponsored by Craftable: https://info.craftable.com/lp/modern-hotelier Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Samuel on LinkedIn: https://www.linkedin.com/in/samuelzats/ Craftable: https://craftable.com/ For full show notes head to: https://themodernhotelier.com/episode/143 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.…
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1 #142: How Hotels Can Improve Their Social Media Marketing | with Scott Eddy 47:04
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In this episode, David and Steve sit down with Scott Eddy, one of the world's top social media influencers in hospitality, boasting over a million followers on X and Instagram. Scott’s journey is anything but conventional—he transitioned from investment banking to launching the first digital agency in Southeast Asia, and now he’s a full-time traveler, speaker, and industry leader. We dive into: How hotels are marketing like it’s 2015 —and what they need to do instead Why storytelling is the real key to success in hospitality marketing The brands that are getting it right—and the ones that are missing the mark The biggest mistakes hotels make with social media (and how to fix them) Scott’s insane travel stories, from 120 cruises to 85 countries Watch the FULL EPISODE on YouTube: https://youtu.be/-9jL7vc1qNU This episode is Sponsored by Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Website: https://www.mrscotteddy.com/ LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/ X: https://x.com/mrscotteddy For full show notes head to: https://themodernhotelier.com/episode/142 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #141: Transforming Hotel Websites into Direct Booking Machines | with Tarun Goyal 46:06
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What if independent hotels could outsmart OTAs at their own game? In this episode of The Modern Hotelier , we sit down with Tarun Goyal , the founder & CEO of Simplotel , to uncover how hotels can increase direct bookings by leveraging the same digital strategies as major OTAs. Tarun shares his journey from Amazon and Expedia to building a tech-driven hospitality powerhouse , helping independent hotels convert more visitors, personalize guest experiences, and maximize revenue. Key Takeaways: How OTAs use personalization, and how hotels can do it too The must-have website features that drive direct bookings The biggest mistakes hotels make with their digital presence How speed, SEO, and engagement impact revenue Why hyper-personalization is the future of hotel marketing Whether you're a hotelier looking to boost bookings, a tech enthusiast, or just curious about the future of hospitality, this episode is packed with game-changing insights. Watch the FULL EPISODE on YouTube: https://youtu.be/qtz_r2qUYbw This episode is Sponsored by Simplotel: https://www.simplotel.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Tarun on LinkedIn: https://www.linkedin.com/in/tgoyal/?originalSubdomain=in Simplotel: https://www.simplotel.com/ For full show notes head to: https://themodernhotelier.com/episode/141 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #140: 2025 Hospitality Conference & Events Guide | with Brent Hayhurst 13:40
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This is our 2025 guide to the conference and events season in the Hospitality Industry. In the episode, Brent Hayhurst, the VP of Curator Hotel & Resort Collection joins us to take a look at some of the upcoming events and conferences in the Hospitality Industry. We breakdown upcoming events so you can see what events you should put on your calendar in 2025. We talk about the benefits of attending these upcoming events: Digital Transformation in Hotels & Hospitality BITAC Events AAHOACON Direct Booking Summit HITEC & HSMAI ILC Events Hotel Data Conference Independent Hotel Show The Hospitality Show ILHA INSPIRE Watch the FULL EPISODE on YouTube: https://youtu.be/Is8aVAYZGLE Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Digital Transformation in Hotels & Hospitality: https://dthsummit.com/ BITAC Events: https://www.bitac.net/Event/Sales/2025 AAHOACON: https://aahoacon.com/ Direct Booking Summit: https://www.directbookingsummit.com/ HITEC & HSMAI: https://www.hitec.org/ ILC Events: https://ilcongress.com/ Hotel Data Conference: https://str.com/event/hotel-data-conference Independent Hotel Show: https://independenthotelshow.us/ The Hospitality Show: https://www.thehospitalityshow.com/ ILHA INSPIRE: https://inspire.ilha.org/ For full show notes head to: https://themodernhotelier.com/episode/140 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #139: Building Technology to Help Hotels Elevate the Guest Experience & Drive Profit | with Jacob Messina 30:37
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Join hosts David Millili and Steve Carran on this engaging episode of The Modern Hotelier as they sit down with Jacob Messina, CEO of Stayntouch. Jacob shares his unique journey from front desk operations in New York City to spearheading innovations in hospitality technology. In an in-depth conversation, he reveals how his hands-on experience in hotels shaped his vision for a cloud-based property management system that streamlines operations, enhances guest experiences, and redefines customer support. Listeners will gain insights into overcoming legacy tech challenges, the power of seamless integrations, and why viewing technology as a profit center can transform the industry. With candid personal anecdotes, career advice, and strategic perspectives on modernizing hospitality, this episode is a must-listen for anyone passionate about driving change in the hotel tech space. Key Topics: How to Overcome Outdated, Manual Processes in Hotel Operations What are the benefits and how has a cloud-based property management system evolved? Why it is important to shift the mindset from viewing technology as a cost center to seeing it as a profit and revenue generator. Adapting to emerging trends, expanding multi-property functionality, and driving continuous innovation. Watch the FULL EPISODE on YouTube: https://youtu.be/n331_HPEfdg This episode is Sponsored by Stayntouch: https://pms.stayntouch.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Jacob on LinkedIn: https://www.linkedin.com/in/jacob-messina-b6361311/ Stayntouch: https://pms.stayntouch.com/ For full show notes head to: https://themodernhotelier.com/episode/139 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #138: Inside the Apartment-Style, Tech-enabled Hospitality Model of Mint House | with Christian Lee 39:13
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In this episode, we’re joined by Christian Lee, CEO of Mint House, a pioneer in flexible living that’s revolutionizing the way we experience travel. Christian’s journey is anything but conventional, from growing up in Fargo, North Dakota, to living in Lahore, Pakistan, and climbing the corporate ladder from Citigroup to WeWork before landing at Mint House. We dive into how Mint House bridges the gap between the comfort of home and the consistency of a hotel, offering a unique alternative to Airbnb. Discover how Mint House caters to the modern traveler with apartment-style hotels that provide the security and personalization of a hotel stay, minus the hassle. Key Topics: How is Mint House adapting to the changing landscape for digital nomads and hybrid workers? What pivotal moments shaped Christian’s journey from investment banking to leading Mint House? How is Mint House leveraging technology to deliver a truly custom experience? Where is travel heading, and how is Mint House leading the rise of managed residential hospitality? Whether you're a hotelier looking to stay ahead of industry trends or a traveler curious about the next evolution of accommodation, this episode offers a fresh perspective on hospitality. Tune in to The Modern Hotelier – Hospitality's Most Engaged Podcast – and discover how Mint House is changing the game. Watch the FULL EPISODE on YouTube: https://youtu.be/ZPlcfxUTUMA Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Christian on LinkedIn: https://www.linkedin.com/in/christian-lee-1a1837b/ Mint House: https://minthouse.com/ For full show notes head to: https://themodernhotelier.com/episode/138 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #137: Behind Basecamp Resort's Development & Growth | with Sky McLean 23:09
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How do you build a hospitality brand that combines the best of Airbnb and traditional hotels? In this episode, we sit down with Sky McLean , CEO and Founder of Basecamp Resorts , the fastest-growing hospitality brand in Western Canada. Sky shares her journey from real estate development to creating a hotel brand that blends the best of Airbnb and traditional hospitality—offering the flexibility of home-style accommodations with the service and reliability of a hotel. We dive into: How Sky raised millions in funding through Instagram The growing demand for apartment-style hotel suites The challenges (and wins) of scaling from 1 to 13 properties The role of Nordic Spas in the future of hospitality How AI and tech are changing hotel operations If you're into hospitality, real estate, or just love a bold entrepreneurial story, this one’s for you. Watch the FULL EPISODE on YouTube: https://youtu.be/uUrLYDNelNY Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Sky on LinkedIn: https://www.linkedin.com/in/sky-mclean-2299a420/ Basecamp Resorts: https://www.basecampresorts.com/ For full show notes head to: https://themodernhotelier.com/episode/137 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #136: How Accor is Handling Procurement & Sustainability | with Caroline Tissot 26:29
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In this episode of The Modern Hotelier , we welcome Caroline Tissot, Chief Procurement Officer at Accor, for an eye-opening conversation on procurement, sustainability, and the evolving landscape of the hospitality industry. Caroline shares her journey from consulting to leading procurement at one of the world’s largest hotel groups, giving insights into how Accor is driving sustainable practices, eliminating single-use plastics, and optimizing supply chains globally. We also dive into: How procurement is shaping the future of hospitality Challenges and successes in sustainability initiatives Emerging trends like AI and carbon footprint reduction Caroline’s personal career advice for aspiring C-level executives Whether you're a hotelier, industry leader, or just passionate about the future of hospitality, this episode is packed with valuable takeaways. Watch the FULL EPISODE now and elevate your industry knowledge: https://youtu.be/k4NPGpoCmWw Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Caroline on LinkedIn: https://www.linkedin.com/in/caroline-tissot-0a8955/ Accor: https://group.accor.com/ For full show notes head to: https://themodernhotelier.com/episode/136 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #135: The Future of Loyalty Rewards for Hotels | with Brian Kelly, The Points Guy 48:22
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Did you know that there are highly effective strategies for maximizing travel rewards through loyalty programs? In this episode, we sit down with Brian Kelly, the founder and CEO of The Points Guy, to talk about travel hacking, loyalty programs, and making the most out of points and miles. Brian shares his personal journey, from booking his first family vacation with points at age 12 to building a multi-million-dollar business that helps travelers unlock luxury experiences for less. Key Topics includes: The biggest mistakes people make with points Why airline status isn’t what it used to be The future of hotel loyalty and how independent properties can level up His new book, "How to Win at Travel", packed with insider tips The best travel hacks for scoring premium flights and hotels If you want to stop leaving money on the table and start traveling smarter, this episode is a must-listen. 🚀 Watch the FULL EPISODE now & learn how to master the art of points and miles: https://youtu.be/XqGwZgUM8rQ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Brian on LinkedIn: https://www.linkedin.com/in/thepointsguy/ The Points Guy: https://thepointsguy.com/ Books: How to Win at Travel: https://www.amazon.com/How-Win-Travel-Brian-Kelly/dp/1668068656 For full show notes head to: https://themodernhotelier.com/episode/135 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #134: Inside the Only 100% Electric, Zero Emission Hotel in the United States | Hotel Marcel with Ben Webster 39:16
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What does it really mean to be a sustainable hotel? In this episode, Ben Webster , General Manager of Hotel Marcel , joins us to break down how his property became the first and only all-electric, solar-powered, LEED Platinum-certified, fossil-fuel-free hotel in the U.S.. From historic preservation to cutting-edge energy solutions, Ben shares insights for hoteliers looking to embrace sustainability , the real costs (and savings) of going green, and why so many companies talk the talk but don’t walk the walk when it comes to hosting sustainable events. Key Topics: What does it truly mean for a hotel to be sustainable? How does the hotel engage guests in its sustainability efforts? The Challenges and Trends in Sustainable Hospitality Why do many Fortune 500 companies claim to prioritize sustainability but fail to book sustainable venues? If you're in hospitality, this episode is a wake-up call —because sustainability isn’t just a trend; it’s the future. Watch the FULL episode here: https://youtu.be/s5wShlHrLAc Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Ben on LinkedIn: https://www.linkedin.com/in/ben-webster-cha-91390181/ Hotel Marcel: https://www.hotelmarcel.com/ For full show notes head to: https://themodernhotelier.com/episode/134 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #133: Talking Profitability in the Hotel Business | with Monty Bennett of Ashford Inc. 30:30
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In this episode of The Modern Hotelier , we sit down with Monty Bennett, Chairman & CEO of Ashford Group of Companies, one of the leading real estate firms in hospitality. With over 30 years of experience, Monty has built an empire of over 100 hotels and advises two publicly traded REITs. From his Cornell beginnings to navigating economic downturns, industry trends, and the evolving future of travel, Monty shares game-changing insights into hotel investment, sustainability, and the rising demand for leisure-driven experiences. Key Topics: How does Ashford stay ahead in a volatile industry? Why are hotel tech adoption and sustainability such uphill battles? What’s coming for hospitality in 2025 and beyond? Join Steve Carran and David Millili for an insightful and entertaining conversation with a true hospitality mogul. Don’t miss this deep dive into the business of hotels, real estate, and leadership! Watch the FULL episode here: https://youtu.be/n5UHFu27cu0 Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Mont on LinkedIn: https://www.linkedin.com/in/monty-bennett-592a7b1a3/ Website: https://montybennett.co/ Ashford Inc.: https://www.ashfordinc.com/ For full show notes head to: https://themodernhotelier.com/episode/133 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #132: Sarah Dandashy on the LA Wildfires and the Impact on Hospitality & Travel Industry 20:17
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In this special edition of The Modern Hotelier , we focus on one of the most significant events impacting the hospitality industry this month—the devastating wildfires in Los Angeles. Joining us is Sarah Dandashy , an industry expert and longtime LA resident, who shares her firsthand experience of the fires, the resilience of the community, and how hospitality businesses stepped up in a time of crisis. Hosts Steve Carran and David Millili discuss the broader impact of the fires on tourism, hotel occupancy, and the travel industry, drawing parallels to past crises like 9/11 and the Maui wildfires. They also explore how businesses and individuals can prepare for emergencies and provide tangible ways to support those affected. Key Topics: How LA residents, businesses, and the hospitality industry came together to support those affected. The Community Response & Hospitality Industry’s Role The Fires’ I https://www.facebook.com/AskAConcierge/ mpact on Hospitality & Tourism Why is it important to have an emergency plan If you're looking for insights on disaster response in hospitality, community resilience, and ways to help LA rebuild, this episode is a must-listen. Watch the FULL episode here: https://youtu.be/dBuWKfp3Kks Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Sarah on LinkedIn: https://www.linkedin.com/in/sarahdandashy/ Instagram: https://www.instagram.com/askaconcierge/ Facebook: https://www.facebook.com/AskAConcierge/ YouTube: https://www.youtube.com/c/AskAConciergeTV Twitter: https://twitter.com/AskAConcierge/ Ask a Concierge: https://askaconcierge.tv/ For full show notes head to: https://themodernhotelier.com/episode/132 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #131: Reinventing Hotel Search Using Artificial Intelligence | with Harriet Brown 40:16
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Did you know how artificial intelligence is shaping the future of the hospitality industry? In this episode of The Modern Hotelier , we sit down with Harriet Brown, VP of Product at Mobi.AI , to explore how artificial intelligence is revolutionizing the hospitality industry. Harriet shares insights from her impressive career, spanning AI, machine learning, and travel technology, including her time at Google and ITA Software. From personalization challenges to the future of AI in hospitality, Harriet offers a thought-provoking perspective on what’s next for the industry. Plus, hear her advice for businesses hesitant to adopt AI and her favourite "aha" moments while building at Mobi. AI. Key Topics: How Mobi AI enhances decision-making and productivity for travelers and travel agents The importance of emotional loyalty in travel, alongside transactional loyalty What are Harriet's insights on adapting AI tools effectively and avoiding analysis paralysis Tips for creating loyalty through technology-enhanced experiences. If you’re passionate about hospitality, tech innovation, or travel, this is an episode you don’t want to miss! 🌟 Watch the FULL episode to learn how artificial intelligence is transforming the hospitality industry: https://youtu.be/u7rQ80TuRx4 This episode is sponsored by Mobi.AI: https://www.mobi.ai/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Harriet on LinkedIn: https://www.linkedin.com/in/harriet-brown-170a793/ Mobi.AI: https://www.mobi.ai/ For full show notes head to: https://themodernhotelier.com/episode/131 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #130: How to Stand Out in the Hospitality Industry | with Bart Berkey 56:28
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How can authenticity, kindness, and a focus on guest satisfaction drive success in the hospitality industry? In this inspiring episode of The Modern Hotelier , hosts David and Steve sit down with Bart Berkey—founder and CEO of Most People Don't , international keynote speaker, podcast host, and bestselling author. Bart shares his unique journey from growing up in Pittsburgh to becoming a global executive for Ritz Carlton, and now, an entrepreneur empowering individual to do what most people don't to achieve professional and personal success. Discover how Bart's passion for guest satisfaction and authentic connections shaped his career, hear his key lessons from the luxury hospitality industry, and learn practical insights on creating unforgettable guest experiences, overcoming industry challenges, and becoming an exceptional leader. Packed with actionable advice, heartwarming stories, and Bart's contagious positivity, this episode is a must-listen for hoteliers, entrepreneurs, and anyone aspiring to make a meaningful impact. Key Highlights: The power of focusing on service excellence and customer-centricity. How Bart's book Most People Don't and Why You Should inspires better living. Leadership lessons from the Ritz Carlton that apply to any industry. Tips for staying ahead of hospitality trends in 2025. Watch the FULL episode now on YouTube for a dose of inspiration and practical wisdom: https://youtu.be/kq98F-bC_3w Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Bart's on LinkedIn: https://www.linkedin.com/in/bartberkey/ Bart's Website: https://www.bartaberkey.com/ Bart's Book: https://www.amazon.com/dp/B09L4NZWMZ/ref=cm_sw_em_r_mt_dp_6D7Q6NKDX3NE2YKF2A62/ Bart's Podcast: https://www.bartaberkey.com/podcast For full show notes head to: https://themodernhotelier.com/episode/130 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #129: How AI Phone Agents Can Improve the Guest Experience & Reduce Costs | with Ryan Daniel 43:36
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In this episode, hosts David and Steve, welcome Ryan Daniel, the founder of EHVA. They explore the capabilities of EHVA, an AI platform designed to handle customer service inquiries, make reservations, and conduct interviews with a natural human-like interaction. Ryan shares his entrepreneurial journey from growing up in West L.A. and starting his first internet company to working in restaurant design with his father and eventually creating EHVA. Listeners also experience a live conversation with EHVA, demonstrating its realistic and efficient response in handling typical guest service interactions. Ryan discusses the importance of realistic AI voices and the future of AI in the hospitality industry, emphasizing that AI will serve as an augmentation rather than a replacement for human staff. Key Topics for This Episode: The Evolution of Conversational AI in Hospitality How EHVA helps mitigate labor shortages and growing payroll costs What is the step-by-step process for integrating EHVA into hotel operations Watch the FULL EPISODE and see how EHVA.AI handles real guest service interactions on YouTube: https://youtu.be/AMbtIUsv_GY This episode is sponsored by EHVA.AI Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: EHVA.AI: https://ehva.ai/ Ryan on Linkedin: https://www.linkedin.com/in/ryan-daniel-630933307/?originalSubdomain=pr For full show notes head to: https://themodernhotelier.com/episode/129 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #128: Inside San Antonio's Beautiful Hotel Contessa | with Miguel David 7:42
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We're launching something new. This is the first episode of our new "Hotel Experience" series where we give you a behind the scenes look with some amazing hoteliers and beautiful properties. On this episode, we bring you inside San Antonio's beautiful riverwalk hotel, Hotel Contessa. Miguel David, the Director of Sales, shows us around the property and shares what make it special. To watch of the full Hotel Experience of Hotel Contessa head over to YouTube: https://youtu.be/3AfIn7_rRb4 Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: Hotel Contessa: https://www.thehotelcontessa.com/ For full show notes head to: https://themodernhotelier.com/episode/128 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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1 #127: What's Coming in 2025: Big News, Events, and More 2:22
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In the inaugural 2025 episode of The Modern Hotelier, the hosts introduce exciting changes and new initiatives, including the launch of Modern Hotelier Media. This new venture will encompass video production, event marketing, social media management, and more. A new episode format called 'The Hotel Experience' will offer behind-the-scenes looks at innovative hotels, starting with Hotel Contessa in San Antonio. Furthermore, they plan to increase the frequency of episodes to twice a week, release a monthly newsletter, and offer exclusive merchandise drops. Join the conversation on today's episode on The Modern Hotelier LinkedIn page The Modern Hotelier is produced, edited, and published by Make More Media Links: For full show notes head to: https://themodernhotelier.com/episode/127 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil...…
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