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When Does Customer Journey Mapping Matter?
Manage episode 380087818 series 2864318
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Colin Jeffries and Eric Reed talk through 2024 planning and the importance of creating a journey map for your customers. What can you control and which factors are outside of your control? How can you prepare for small pivots and big navigational adjustments? Have confidence in your strategies. If you built the plan with purpose, you can stay the course in the face of adversity!
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