Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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In Her Ellement
1 Navigating Career Pivots and Grit with Milo’s Avni Patel Thompson 26:18
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LikedHow do you know when it’s time to make your next big career move? With International Women’s Day around the corner, we are excited to feature Avni Patel Thompson, Founder and CEO of Milo. Avni is building technology that directly supports the often overlooked emotional and logistical labor that falls on parents—especially women. Milo is an AI assistant designed to help families manage that invisible load more efficiently. In this episode, Avni shares her journey from studying chemistry to holding leadership roles at global brands like Adidas and Starbucks, to launching her own ventures. She discusses how she approaches career transitions, the importance of unpleasant experiences, and why she’s focused on making everyday life easier for parents. [01:26] Avni's University Days and Early Career [04:36] Non-Linear Career Paths [05:16] Pursuing Steep Learning Curves [11:51] Entrepreneurship and Safety Nets [15:22] Lived Experiences and Milo [19:55] Avni’s In Her Ellement Moment [20:03] Reflections Links: Avni Patel Thompson on LinkedIn Suchi Srinivasan on LinkedIn Kamila Rakhimova on LinkedIn Ipsos report on the future of parenting About In Her Ellement: In Her Ellement highlights the women and allies leading the charge in digital, business, and technology innovation. Through engaging conversations, the podcast explores their journeys—celebrating successes and acknowledging the balance between work and family. Most importantly, it asks: when was the moment you realized you hadn’t just arrived—you were truly in your element? About The Hosts: Suchi Srinivasan is an expert in AI and digital transformation. Originally from India, her career includes roles at trailblazing organizations like Bell Labs and Microsoft. In 2011, she co-founded the Cleanweb Hackathon, a global initiative driving IT-powered climate solutions with over 10,000 members across 25+ countries. She also advises Women in Cloud, aiming to create $1B in economic opportunities for women entrepreneurs by 2030. Kamila Rakhimova is a fintech leader whose journey took her from Tajikistan to the U.S., where she built a career on her own terms. Leveraging her English proficiency and international relations expertise, she discovered the power of microfinance and moved to the U.S., eventually leading Amazon's Alexa Fund to support underrepresented founders. Subscribe to In Her Ellement on your podcast app of choice to hear meaningful conversations with women in digital, business, and technology.…
The Turndown: The Podcast for Hoteliers
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Content provided by Cloudbeds. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cloudbeds or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Ever wonder what keeps hoteliers up at night? Or what helps them sleep easy? In “The Turndown,” host Sebastien Leitner of Cloudbeds chats with hospitality executives and industry leaders about their latest challenges and breakthroughs, the inspirations and innovations that keep them going, and the life lessons that go along with working in this chaotic, yet rewarding, industry.
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Content provided by Cloudbeds. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cloudbeds or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Ever wonder what keeps hoteliers up at night? Or what helps them sleep easy? In “The Turndown,” host Sebastien Leitner of Cloudbeds chats with hospitality executives and industry leaders about their latest challenges and breakthroughs, the inspirations and innovations that keep them going, and the life lessons that go along with working in this chaotic, yet rewarding, industry.
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20 episodes
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The Turndown: The Podcast for Hoteliers
1 Richard Kessler: Building a legacy in independent luxury hotels 50:25
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Play Later Play Later Lists Like LikedWhat does it take to shape the future of hotel development while staying true to your vision? In this episode of The Turndown, Richard Kessler, Founder of The Kessler Collection, shares his journey from building budget hotels to becoming a visionary in boutique luxury. From his first boutique hotel (before anyone really knew what that meant) to shaping the Autograph Collection with Mariott, Richard explains how art, music, and innovative design create guest experiences that keep people coming back. This conversation explores the realities of hotel development today and what it takes to succeed as an independent in a brand-driven world.…
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The Turndown: The Podcast for Hoteliers
1 Jennifer Barnwell: Empowering independent hotels in a brand-centric market 47:12
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Play Later Play Later Lists Like LikedJennifer Barnwell is an advocate for independent hotels. As President of Curator Hotel & Resort Collection, she offers independents the opportunity to harness the power of scale and access cost savings through vendor negotiations, ultimately helping them stay independent and be more profitable. She discusses the challenges and opportunities for independents in terms of funding, brand awareness, and loyalty programs, as well as which key technology investments to prioritize.…
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The Turndown: The Podcast for Hoteliers
1 Claire Jollain: Appealing to the next generation in hospitality 43:47
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Play Later Play Later Lists Like LikedWith hospitality students graduating with skills that can be applied to other industries with better salaries and work-life balance, how will the industry retain its top-tier talent? As Dean of Hotel Institute Montreux and Assistant Dean of Swiss Hotel Management School, Claire Jollain has direct contact with future hospitality professionals and shares her perspective on how the industry needs to adapt to appeal to the upcoming generation of leaders. Additional resources on this topic: A 2024 guide to hotel automation What is a hotel chatbot? 9 benefits and key features to look for…
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The Turndown: The Podcast for Hoteliers
1 Kristen Vasan: The greater purpose in exploring the great outdoors 29:01
29:01 Play Later Play Later Lists Like Liked29:01
Play Later Play Later Lists Like LikedWhen was the last time you spent the night camping? As Global Director of Partnerships at Hipcamp with over 15 years of experience in the outdoor hospitality and tech industry, Kristen Vasan is dedicated to getting travelers to experience nature as a way of promoting environmental stewardship. She shares her transition from working in New York City to spending half the year sleeping in a tent and her thoughts on the transformative power of nature in sparking collective humanity. Additional resources on this topic: 6 ways to make your hotel more sustainable 10 types of hotel guests who might walk through your door…
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The Turndown: The Podcast for Hoteliers
1 Julia Krebs: Inspiring young minds to join the hospitality field 44:26
44:26 Play Later Play Later Lists Like Liked44:26
Play Later Play Later Lists Like LikedAs someone who joined the hospitality industry right after high school, lecturer Julia Krebs has deep passion, understanding, and experience in the field that she draws from to connect with students at Les Roches International School of Hotel Management. She emphasizes the importance of inspiring young adults to choose a career in hospitality and discusses the need to balance technology in hospitality education with the human touch. Additional resources on this topic: Infinitely scalable: Build your ideal hotel tech stack with a modern platform A guide to hotel operations: Strategies, trends, and technology…
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The Turndown: The Podcast for Hoteliers
1 Gavin Gray: Essential tools and tips for running a successful vacation rental business 33:05
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Play Later Play Later Lists Like LikedThe vacation rental industry has become highly lucrative – and competitive – in recent years. As Global Head of Connectivity Account Management at Vrbo, Gavin Gray has a wealth of insights to share about the vacation rental industry, including top trends, hot destinations, and essential technology tools needed to gain a competitive edge. He highlights the differences between hotels and vacation rentals, as well as the increasing similarities in the experiences they offer. Additional resources on this topic: 23 Airbnb competitors and alternative booking sites How to choose a revenue management system (+18 top RMS solutions)…
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The Turndown: The Podcast for Hoteliers
1 Dr. Stowe Shoemaker: The business of educating future hospitality leaders 49:29
49:29 Play Later Play Later Lists Like Liked49:29
Play Later Play Later Lists Like LikedDuring his long career in hospitality education, Dr. Stowe Shoemaker (Ph.D. Cornell University) has witnessed the hospitality curriculum evolve into a business-focused teaching. But should hospitality be all business? He discusses the challenges of educating and attracting a new generation to the hospitality industry and explores the value of applying hospitality principles in other industries, especially healthcare. Additional Resources on this topic: Exclusive interview: How to empower hospitality’s future leaders with modern tech skills and innovation 6 trends shaping the travel landscape…
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The Turndown: The Podcast for Hoteliers
1 Dallin Tait: The wild adventures of building a destination hotel 37:40
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Play Later Play Later Lists Like LikedRunning a resort & spa in the middle of remote Utah has proven to be one of life’s greatest adventures for Dallin Tait. After spending the better part of his career running an excursion company, Dallin also took on the role of General Manager at his family-owned hotel in Bluff, Utah – a sanctuary for outdoor enthusiasts. He shares his success journey, from starting a destination hotel business and building a strong team to navigating challenges and scaling for growth. Additional resources on this topic: From idea to execution: 10 sections to include in your hotel business plan Starting a lodging business: The complete technology guide…
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The Turndown: The Podcast for Hoteliers
1 Jacqueline Nunley: Innovation, adaptation, and the future of hospitality 44:29
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Play Later Play Later Lists Like LikedJacqueline Nunley has been at the forefront of revolutionizing travel industry technology for over two decades. As the Industry Advisor for Travel & Hospitality at Salesforce, she has dedicated her career to guiding companies to transform with innovative solutions. She shares her perspective on the importance of discovering and adopting new tools, the impact technology has on hospitality job roles, and the future of travel – including potential disruptions that may occur. Additional resources on this topic: 14 hotel technology trends that every hotelier needs to know PMS Technology: The evolution and future of the hospitality platform…
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The Turndown: The Podcast for Hoteliers
1 Bianca Brasdorp: Running a thriving business as a woman in hospitality 47:01
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Play Later Play Later Lists Like LikedFrom business setbacks to viral TikToks, Bianda Brasdorp has experienced a full spectrum of challenges and triumphs on her journey to becoming the successful owner of multiple female-only hostels in Europe. She shares her experience and recommendations for aspiring hostel owners, including coming up with a unique concept, making the most of social media marketing, and maintaining a positive mindset when facing obstacles and criticism. Additional resources on this topic: TikTok for hotels: 9 best practices & examples to get you started 8 ways hostel marketing should differ from hotel marketing…
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The Turndown: The Podcast for Hoteliers
1 Anne-Julie Karcher: Unlocking the potential of social media influencers for hotels 41:59
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Play Later Play Later Lists Like LikedLove them or hate them, social media influencers are on the rise. As the co-founder of Anorak Travel, an influencer company focused on the tourism industry, Anne-Julie Karcher has made a career of strategically matching hoteliers with influencers who can help them reach their marketing goals. She provides insights into the costs and budgeting of influencer marketing and how to choose influencers who match your target audience. Additional resources on this topic: 8 hotel marketing trends & how properties can prepare Instagram for hotels: what to post, features to use, and examples to inspire…
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The Turndown: The Podcast for Hoteliers
1 Sebastien Leitner: Reflections from a lifelong career in hospitality 31:41
31:41 Play Later Play Later Lists Like Liked31:41
Play Later Play Later Lists Like LikedIn our inaugural season of The Turndown podcast, host Sebastien Leitner has led conversations with hospitality leaders from all corners of the industry. Now, we’re turning the tables and putting Sebastien in the guest seat to get to know more about his illustrious hospitality career that spans hotel management, travel distribution, technology partnerships, and beyond. Get to know more about his passion and future vision for the industry, plus the other career path he almost followed instead. Additional resources on this topic: State of Independent Lodging Report CloudTalks: Strengthening Your Distribution Strategy with the Right Channel Mix…
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The Turndown: The Podcast for Hoteliers
1 Jason Pinto: Revolutionizing hotel revenue management with AI and Machine Learning 33:13
33:13 Play Later Play Later Lists Like Liked33:13
Play Later Play Later Lists Like LikedWhat’s the difference between Artificial Intelligence and Machine Learning? Jason Pinto, Co-founder and COO at Pace Revenue, can not only answer that question in a way that’s easy to understand, he can also explain how these tools are impacting revenue management in the hotel industry. He shares how AI-and-ML-backed technology is bringing hotel revenue managers greater results, more informed decision-making, and even better storytelling. Additional resources on this topic: The ultimate guide to hotel revenue management What is a hotel compset and why is it important for pricing?…
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The Turndown: The Podcast for Hoteliers
1 Richard Brosal: The challenges of meeting rising guest expectations post-pandemic 34:32
34:32 Play Later Play Later Lists Like Liked34:32
Play Later Play Later Lists Like LikedRichard Brosal is a hotelier who operates without “bricks or mortars.” As Co-Founder & Owner of Jet Luxury Resorts, a niche hospitality company in the condo hotel space in Las Vegas, Richard has the unique challenge of not only keeping guests happy but also satisfying the owners and investors of the properties he runs. He shares how rising inflation, costs, and guest expectations have presented hurdles in running a hospitality business in today’s post-pandemic world – plus details about his surprising and impressive morning routine. Additional resources on this topic: How to meet – and exceed – guest expectations Managing hotel guest communications for the modern traveler…
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The Turndown: The Podcast for Hoteliers
1 Luka Berger: Exploring shifting standards in housekeeping, from automation to upselling 35:46
35:46 Play Later Play Later Lists Like Liked35:46
Play Later Play Later Lists Like LikedHaving worked as a housekeeper in the past, Luka Berger, Founder & CEO of Flexkeeping, is passionate about bringing technology to properties that are still managing housekeeping using pen and paper. With some hotels either canceling, upselling, or charging for housekeeping, Luka also discusses solutions for forecasting staffing needs, plus the difference between implementing green initiatives vs greenwashing in housekeeping. Additional resources on this topic: Housekeeping training manual and SOP Housekeeping Checklist…
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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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