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TP386 - Back-Office vs. Front-Office Digital Use in Healthcare

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Manage episode 422081802 series 2364130
Content provided by Touch point media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Touch point media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode, hosts Chris Boyer and Reed Smith delve into the contrasting worlds of back-office and front-office digital initiatives in healthcare, exploring how back-office applications like productivity tools, connectivity solutions, and data interoperability are revolutionizing administrative efficiency, while front-office innovations such as patient-facing care protocols, self-service options, and digital health solutions enhance patient engagement. They also discuss how strategic alignment of these digital initiatives can maximize Return on Experience (ROX), leading to improved outcomes for patients and providers. Additionally, Ram Krishnan, CEO of Valant.io, shares insights on leveraging digital applications to address complex challenges in the mental health industry.

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451 episodes

Artwork
iconShare
 
Manage episode 422081802 series 2364130
Content provided by Touch point media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Touch point media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode, hosts Chris Boyer and Reed Smith delve into the contrasting worlds of back-office and front-office digital initiatives in healthcare, exploring how back-office applications like productivity tools, connectivity solutions, and data interoperability are revolutionizing administrative efficiency, while front-office innovations such as patient-facing care protocols, self-service options, and digital health solutions enhance patient engagement. They also discuss how strategic alignment of these digital initiatives can maximize Return on Experience (ROX), leading to improved outcomes for patients and providers. Additionally, Ram Krishnan, CEO of Valant.io, shares insights on leveraging digital applications to address complex challenges in the mental health industry.

Mentions from the show:

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

451 episodes

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