))
EP 22: Customer Service & Engagement
Manage episode 286033876 series 2884509
Content provided by Casey Thomas. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Casey Thomas or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Mike Evenson was joined by Jonathan Boulter, the Associate Director of Patron Services at Virginia Tech's Moss Arts Center, on episode 22 of the Unobstructed podcast. A Virginia Tech alumnus, he began his career at Walt Disney World, but made his way back to the university in 2012.
They discussed how the staff at the Moss Arts Center has continued to serve their core demographic during the COVID-19 shutdown, their HomeStage Series, pricing strategy for virtual events and the complex nature of hybrid events.
Jonathan also talked about his customer service philosophy, leadership approach, the importance of thinking safety first, ‘Zoom fatigue’ and more!
42 episodes
Share
