32. Dr. Bob Klaber - kindness matters!
Manage episode 424658336 series 2981270
Today, I‘m talking to Bob Klaber - a charismatic London paediatrician, building a global movement for kindness.
Like ‘Whose Shoes’, Bob is exploring a topic that could be seen as ‘soft and fluffy’, and bringing it centre stage. Bob’s kindness movement was featured at the Quality and Safety Forum in Gothenburg. I was delighted to contribute to one of the crowdsourced videos.
Lemon lightbulbs 🍋💡🍋
- Important to contextualise healthcare in people’s lives - find out what matters to them
- Share the power. Use healthcare appointments to codesign ways to maximise quality of life
- See things from children’s perspective, including language!
- Life aspirations are typically far more pressing than short-term medical considerations
- As a hospital consultant, find ways to make yourself accessible, not aloof!
- Everyday sexism is rife! Find ways to counter it
- #NoHierarchyJustPeople - sparking real conversations, breaking down barriers
- Storytelling – put something of yourself out there, show some vulnerability, let people know what you really care about
- Let’s act. Let’s move. This is urgent!
- Can you measure kindness? Should you try? 🤷🏼♀️
- Think beyond the processes. Be clear what you want to achieve. Don’t just measure things because you can!
- Exploring feelings and experiences is deep and energising … and hard work
- The tide has turned. There’s no place for leadership through bullying and shouting at people
- The most downloaded podcast episodes aren’t necessarily the most influential!
- Kindness, #WMTY, patient stories - coming together as a big movement
- NHS must look outwards – patients, local residents, the wider community
- Coproduce the things that will make the biggest impact
- See things from different perspectives, recognise and acknowledge the tensions - can help us move forward
- Be curious! Challenge yourself to be open-minded rather than thinking “Oh well, that’s how it is”
- Be like children.The ‘5 Why’s’ ? 🤷🏼♀️ Children ask 19 whys in a row!
- The human side of care: people join the monthly kindness sessions from Australia and New Zealand in the middle of the night!
- There are people from 30 different countries - a sense of collective power, collective learning, collective curiosity, give people a sense of hope and community
- Informal connections - the ripples are powerful
- There is value in feeling and experiencing the impact, rather than having to measure everything
- It ‘s important to reflect – but it doesn’t always need to be through formal channels. It could be on Bob‘s bike!
- Find the balance between reflection - and doing things!
- Find the things that matter most, that will have the biggest impact. Be deliberate
- Shoutout to Dr Mary Salama! #IntentionalCoffee ☕️☕️
- Relational meetings - find out what people are thinking – as opposed to transactional meetings
- Kindness goes beyond the individual leader – build it into the organisation, into the system
Links and resources
Prof. Marshall Ganz: The story of self, us, now: https://youtu.be/EfsfG3DkSuA
Crowdsourced kindness videos, shown at Quality and Safety Forum 2022 - clip including Gill Phillips: https://youtu.be/ghI7eMq1NfQ
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Chapters
1. 32. Dr. Bob Klaber - kindness matters! (00:00:00)
2. Bob tells us what is important to him – kindness and so much more (00:02:34)
3. Contextualising healthcare in people’s lives - ensuring healthcare professionals support people to have the best possible quality of life, finding out what matters to them (00:04:30)
4. Let’s share the power. Let’s codesign what time we have to get we have together to get the most out of it for you and your life (00:06:20)
5. Working with children - seeing things from their perspective, including language! (00:06:54)
6. Working with young people with sickle cell disease – life aspirations typically more pressing than short-term medical considerations (00:07:10)
7. As a consultant, Bob does all he can to make himself accessible – not aloof! (00:09:20)
8. Everyday sexism! And how to try and counter it – no hierarchy, just people. (00:10:39)
9. ‘No hierarchy, just people’ is the key to sparking real conversations, breaking down the barriers. (00:13:12)
10. Storytelling – you need to put something of yourself out there, show some vulnerability, let people know what you really care about (00:14:46)
11. Let’s act. Let’s move. This is urgent… (00:16:00)
12. Pledges for action. Can you measure everything? Should you even try? (00:17:25)
13. What about measuring kindness? (00:18:26)
14. Think beyond the processes. Be clear what you want to achieve. Don’t just measure things because you can! (00:20:00)
15. Exploring feelings and experiences is not easy. It is deep and energising… and can be really hard work (00:20:07)
16. The power of connections – linking with people who are doing great work in the same space, around the human side of care (00:23:20)
17. The tide has turned. There is no longer a place for leadership through bullying and shouting at people (00:24:32)
18. The podcast episodes with the most downloads are not necessarily the ones that should be most influential! (00:24:50)
19. Kindness, #WMTY, patient stories - coming together as a big movement (00:25:42)
20. The NHS is starting to look outwards more – not just with patients but local residents and the wider community. Coproducing the things that will make the biggest difference (00:25:59)
21. Seeing things from different perspectives, recognising and acknowledging the tensions, can help us all move forward (00:28:11)
22. Be curious! Challenge yourself to be a bit more open-minded rather than thinking “Oh well, that’s how it is” (00:29:25)
23. The ‘5 Why’s’ - children ask 19 whys in a row!! (00:30:05)
24. The kindness movement now has people from 30 different countries, who have found a sense of collective power, collective learning, collective curiosity (00:31:25)
25. Connecting with like-minded people around this topic of kindness is giving people a real sense of hope, a sense of connection (00:32:00)
26. People join the monthly kindness sessions from Australia and New Zealand in the middle of the night! (00:32:55)
27. The informal connections, the ripples are very powerful (00:33:59)
28. Sometimes there is value in feeling and experiencing the impact, rather than necessarily having to measure everything (00:34:09)
29. It is important to reflect – but it doesn’t always need to be through formal, written channels. It could be on Bob‘s bike! (00:34:55)
30. Finding the right balance between reflection… And actually getting on and doing things! (00:36:12)
31. Find the things that matter most, that are going to have the biggest impact. Be deliberate. (00:37:15)
32. Shoutout to Dr Mary Salama! # IntentionalCoffee (00:37:33)
33. Relational meetings - to find out what people are thinking – as opposed to transactional meetings (00:38:06)
34. Kindness goes beyond the individual kind leader – it needs to be built into the organisation, into the health system. A great note to finish on! (00:39:20)
58 episodes