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Behind the Scenes of MailChimp and TurboTax: AI Literacy with Nicolle Merrill of Intuit
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In this conversation, guest Nicolle Merrill (she/her), Principal Conversation Designer at Intuit, discusses her role in designing conversational AI experiences and prompt engineering for generative AI products. She emphasizes the importance of understanding the problem being solved and setting clear boundaries for the AI solution. Nicolle also highlights the challenges of evaluating and measuring success in generative AI and the need for experimentation with metrics. She shares her experiences with prompt engineering and the creative aspect of writing prompts, as well as the surprises and complexities that come with it. Finally, Nicolle and Joan discuss the evolving nature of AI design and the democratization of AI technology. Nicolle discusses the evolving field of conversational design and the challenges and opportunities it presents. She shares her career journey and offers advice for aspiring conversation designers. Nicolle also talks about her company, Boring AI, which focuses on AI literacy and training teams to apply AI in the workplace.
Nicolle Merrill Quotes
🎙️ "How do you design with AI? I mean, this is such an exciting field."
💡 "You have to anticipate what the user is going to do and design for it."
🤝 "The ability to dispel assumptions and co-create with stakeholders is crucial in AI design."
💬 "Anyone can build a chatbot. And that is nerve-wracking."
🔧 "What are all the pieces that come together as I'm building out this particular solution?"
📊 "You're on point with the data part. I can't not think about data all the time."
About Nicolle Merrill
Nicolle Merrill is a Principal Conversation Designer for fintech products at Intuit. For the past 6 years, she's worked at the intersection of AI and design. In 2023, Nicolle shifted into prompt engineering and generative AI product design. Nicolle is also the founder of Boring AI, an AI literacy training company and author of the book, Punch Doubt in the Face: How Upskill, Change Careers, and Beat the Robots. She spends her work days asking a lot of questions and investigating how humans interact with AI.
Connect with Nicolle on LinkedIn: https://www.linkedin.com/in/nicollemerrill/
Connect with Boring AI: https://www.soboringai.com
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Chapters
1. Introductions & Overview (00:00:00)
2. Intuit Assist and Generative AI (00:01:52)
3. Conversational Design and Prompt Engineering (00:03:25)
4. Designing for Happy Paths and Unhappy Paths (00:05:04)
5. Setting Boundaries for Conversational AI Experiences (00:06:40)
6. Collaboration between Designers, Engineers, and PMs (00:09:49)
7. Metrics and Evaluation in Generative AI (00:12:42)
8. Challenges in Evaluating Generative AI (00:15:27)
9. Novel Use Cases and Metrics in Generative AI (00:18:00)
10. The Future of Prompt Engineering and AI Design (00:20:15)
11. Architecture and Dataset Quality (00:23:08)
12. Representation in Datasets (00:24:40)
13. Transitioning from Career Coaching to Conversational AI (00:26:22)
14. Creating a Portfolio and Showcasing Skills (00:28:51)
15. Learning Conversation Design (00:31:36)
16. Qualities of a Conversation Designer (00:32:49)
17. Advice for Job Seekers (00:34:21)
18. Boring AI (00:35:42)
19. AI Literacy and Diversity (00:36:45)
20. Balancing AI and Human Interaction (00:37:55)
21. Connect with Nicolle (00:40:16)
22. Outro (00:40:32)
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