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Interview: How The Nationwide Building Society is approaching digital change | In conversation with Richard James, Ways of Working Enablement Leader at Nationwide
Manage episode 294090838 series 2924033
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In today's episode, we will explore
- The future role of the bank's branch network
- The importance of having the right company culture to drive change
- The challenge of moving beyond the status quo in a big organisation
- How the Nationwide have engineered their team structure so that teams are empowered to drive rapid change
- How Nationwide approaching defining a great customer experience
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