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🎙️🎧 Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information
Manage episode 347520150 series 3295079
🎙️🎧 Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information
☝️📞│Learn English for Call Centers and Customer Service Level: Pre-Intermediate / Intermediate
In this episode, we'll discuss modal verbs for requesting customers with their personal information for account verification, which is an important call center process for representatives.
📞Do you want to sound polite and courteous with customers? Use modal verbs of politeness for requesting customers for their information. Use modals like "Can/May I have" instead of "I need".
✔️ Correct: May I have your social security number?
☝️ Incorrect: I need your social security number?
31 episodes
Manage episode 347520150 series 3295079
🎙️🎧 Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information
☝️📞│Learn English for Call Centers and Customer Service Level: Pre-Intermediate / Intermediate
In this episode, we'll discuss modal verbs for requesting customers with their personal information for account verification, which is an important call center process for representatives.
📞Do you want to sound polite and courteous with customers? Use modal verbs of politeness for requesting customers for their information. Use modals like "Can/May I have" instead of "I need".
✔️ Correct: May I have your social security number?
☝️ Incorrect: I need your social security number?
31 episodes
All episodes
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