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🎙️🎧 Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information
Manage episode 347520150 series 3295079
Content provided by English for Customer Service Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by English for Customer Service Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
🎙️🎧 Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information
☝️📞│Learn English for Call Centers and Customer Service Level: Pre-Intermediate / Intermediate
In this episode, we'll discuss modal verbs for requesting customers with their personal information for account verification, which is an important call center process for representatives.
📞Do you want to sound polite and courteous with customers? Use modal verbs of politeness for requesting customers for their information. Use modals like "Can/May I have" instead of "I need".
✔️ Correct: May I have your social security number?
☝️ Incorrect: I need your social security number?
31 episodes
Share
Manage episode 347520150 series 3295079
Content provided by English for Customer Service Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by English for Customer Service Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
🎙️🎧 Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information
☝️📞│Learn English for Call Centers and Customer Service Level: Pre-Intermediate / Intermediate
In this episode, we'll discuss modal verbs for requesting customers with their personal information for account verification, which is an important call center process for representatives.
📞Do you want to sound polite and courteous with customers? Use modal verbs of politeness for requesting customers for their information. Use modals like "Can/May I have" instead of "I need".
✔️ Correct: May I have your social security number?
☝️ Incorrect: I need your social security number?
31 episodes
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Similar to English for Custmer Service Podcast
Five-time winner of Best Education Podcast in the Podcast Awards. Grammar Girl provides short, friendly tips to improve your writing and feed your love of the English language. Whether English is your first language or your second language, these grammar, punctuation, style, and business tips will make you a better and more successful writer. Grammar Girl is a Quick and Dirty Tips podcast.
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continue reading
Everyone has a dream. But sometimes there’s a gap between where we are and where we want to be. True, there are some people who can bridge that gap easily, on their own, but all of us need a little help at some point. A little boost. An accountability partner. A Snooze Squad. In each episode, the Snooze Squad will strategize an action plan for people to face their fears. Guests will transform their own perception of their potential and walk away a few inches closer to who they want to become ...
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continue reading
Interviews with mathematics education researchers about recent studies. Hosted by Samuel Otten, University of Missouri. www.mathedpodcast.com Produced by Fibre Studios
…
continue reading
A science guy from the deep south (Destin) and a humanities guy from the wild west (Matt Whitman) discuss deep questions with varying levels of maturity.
…
continue reading
Making It is a weekly audio podcast that comes out every Friday hosted by Jimmy Diresta, Bob Clagett and David Picciuto. Three different makers with different backgrounds talking about creativity, design and making things with your bare hands.
…
continue reading
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Although the world is becoming mostly sedentary, our bodies still require a wide variety of daily movements in order to work well. Many of us struggle to get regular exercise, but even that can fall short of nourishing the body from head to toe. How can we move more—a lot more—when we have sore, stiff parts and overly busy lifestyles? Join Katy Bowman M.S., biomechanist, author, and movement educator as she combines big-picture lessons on biomechanics, kinesiology, physiology, and natural hu ...
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Welcome to the Success Story Podcast, hosted by entrepreneur, business executive, author, educator & speaker, Scott D. Clary (@scottdclary). On this podcast, you'll find interviews, Q&A, keynote presentations & conversations on sales, marketing, business, startups and entrepreneurship. Scott will discuss some of the lessons he's learned over his own career, as well as have candid interviews with execs, celebrities, notable figures and politicians. All who have achieved success through both w ...
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