The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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What do people get wrong about automation?
Manage episode 383741519 series 1751165
Content provided by TELUS Digital. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TELUS Digital or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.
On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX).
Questions like: Are automation tools going to replace human agents? Why do up to half of all automation projects fail? Is automation too expensive? Is automation only for the biggest companies?
Along the way, we weave in recent data, experiences and thoughts from two expert guests, showing why organizations are increasingly turning to automation to deliver a more streamlined and efficient customer experience.
Listen for the compelling insights of Nigel Devaraj, senior product manager, hyperautomation at TELUS Digital and Chandrakant Binwani, former director, intelligent automation solutions at Automation Anywhere.
Visit our website to learn more about TELUS Digital.
28 episodes
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Manage episode 383741519 series 1751165
Content provided by TELUS Digital. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TELUS Digital or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.
On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX).
Questions like: Are automation tools going to replace human agents? Why do up to half of all automation projects fail? Is automation too expensive? Is automation only for the biggest companies?
Along the way, we weave in recent data, experiences and thoughts from two expert guests, showing why organizations are increasingly turning to automation to deliver a more streamlined and efficient customer experience.
Listen for the compelling insights of Nigel Devaraj, senior product manager, hyperautomation at TELUS Digital and Chandrakant Binwani, former director, intelligent automation solutions at Automation Anywhere.
Visit our website to learn more about TELUS Digital.
28 episodes
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Similar to Questions for now - Compelling perspectives on digital CX
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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continue reading
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continue reading
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continue reading
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continue reading
Get ready for a weekly dose of all things Enterprise Software and Cloud Computing! Join us as we dive into topics including Kubernetes, DevOps, Serverless, Security and Coding. Plus, we’ll keep you entertained with plenty of off-topic banter and nonsense. Don’t worry if you miss the latest industry conference - we’ve got you covered with recaps of all the latest news from AWS, Microsoft Azure, Google Cloud Platform (GCP) and the Cloud Native Computing Foundation (CNCF).
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continue reading
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continue reading
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