#21: How to Handle Changes in Point of Contact with Amy Ragland

Boss Responses

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Has your point of contact with a client ever changed? We've been there too. And we know the situation can cause tension when the new person is more difficult to work Join host Treasa Edmond special guest co-host Amy Ragland as they give insights on how to handle changes in point of content with established clients. They also discuss when it's best to make the hard decision and let the client go.
About the Hosts

Treasa Edmond is a content strategist and consultant, best-selling ghostwriter, and podcast host. On Boss Responses, Treasa and her weekly guest hosts explore how freelancers and small business owners can navigate the sometimes tricky path of client management and communication. She also teaches content professionals and small businesses how to create SEO-optimized content strategies so they can grow their businesses by connecting with their audiences.
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Amy Ragland started freelancing in 2002, when digital marketing wasn’t a thing yet. She started her freelance journey writing copy and content for old-school hard copy materials like brochures, magazines and physical newsletters. Over the next 15 years, she freelanced part-time on the side while working and raising her young daughters. She decided to make the jump to full-time freelance in 2017 and hasn’t looked back. Today, she writes content and copy for the financial services industry, crafting content for wealth management firms, banks and WealthTech providers through her company, Luminary Financial Content LLC.
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Chapters

1. Navigating Difficulties With New Client Contacts (00:00:00)

2. Benefits of Communication With Primary Contacts (00:07:40)