Everyone's a winner | Colin McHale | TDSU Ep. 46
Manage episode 426915136 series 3578812
Colin McHale is looking for ways to duplicate that early adopter experience, while helping other departments in the SaaS org win along the way.
Timestamps:
00:00:10 - Everyone's a winner
00:01:41 - Expanding early adopter relationships
00:02:57 - Proximity to product development
00:03:54 - Integrating product feedback in EBRs
00:05:07 - The three-party value creation
00:06:00 - High-impact customer questions
00:07:22 - Evolution of Qualia’s CS team
00:08:28 - Maintaining value amid rising costs
00:10:12 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Colin McHale:
Colin's LinkedIn: https://www.linkedin.com/in/colin-mchale-4297039/
96 episodes