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Everyone's a winner | Colin McHale | TDSU Ep. 46

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Manage episode 426915136 series 3578812
Content provided by Lifetime Value. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lifetime Value or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Colin McHale is looking for ways to duplicate that early adopter experience, while helping other departments in the SaaS org win along the way.

Timestamps:

00:00:10 - Everyone's a winner

00:01:41 - Expanding early adopter relationships

00:02:57 - Proximity to product development

00:03:54 - Integrating product feedback in EBRs

00:05:07 - The three-party value creation

00:06:00 - High-impact customer questions

00:07:22 - Evolution of Qualia’s CS team

00:08:28 - Maintaining value amid rising costs

00:10:12 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Colin McHale:

Colin's LinkedIn: https://www.linkedin.com/in/colin-mchale-4297039/

  continue reading

78 episodes

Artwork
iconShare
 
Manage episode 426915136 series 3578812
Content provided by Lifetime Value. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lifetime Value or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Colin McHale is looking for ways to duplicate that early adopter experience, while helping other departments in the SaaS org win along the way.

Timestamps:

00:00:10 - Everyone's a winner

00:01:41 - Expanding early adopter relationships

00:02:57 - Proximity to product development

00:03:54 - Integrating product feedback in EBRs

00:05:07 - The three-party value creation

00:06:00 - High-impact customer questions

00:07:22 - Evolution of Qualia’s CS team

00:08:28 - Maintaining value amid rising costs

00:10:12 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Colin McHale:

Colin's LinkedIn: https://www.linkedin.com/in/colin-mchale-4297039/

  continue reading

78 episodes

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