MGMA Insights: Sarah Clark on Enhancing the Patient Experience

MGMA Podcasts

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Sarah Clark, owner of Sarah Clark Consulting, as she dives into the crucial aspects of improving patient experience and increasing profits within medical practices. This discussion explores practical strategies to help medical practice leaders tackle common challenges and elevate their operations.

Major Takeaways:

The 4 Ps to Success:

• Process: Streamlining administrative workflows to enhance efficiency and reduce patient wait times.
• People: Investing in staff training and development to improve patient interactions and satisfaction.
• Paperwork: Simplifying documentation processes to minimize errors and improve compliance.
• Patients: Focusing on patient-centric care to boost overall satisfaction and loyalty.

Key Strategies for Enhancing Patient Experience:

• Implementing robust feedback systems to understand patient needs and expectations.
• Utilizing technology to facilitate better communication and streamline appointment scheduling.

Increasing Profits Through Improved Processes:

• Identifying and eliminating bottlenecks in practice operations.
• Leveraging data analytics to make informed decisions about resource allocation and service offerings.

Resources:
Sarah Clark Consulting

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Midmark
Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.

With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.

Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.

Physician Business Training:
This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. What Docs Don’t Get Taught in Medical School: Physician Business Training is the most complete and comprehensive training in the industry and it’s about 0.8% the cost of an MBA.