Inside The Subscription Box Revolution Parcel Perspectives With Glenn Gooding podcast

43:53

Supply chain complexities are mounting. Are you equipped to lead through the chaos? In this compelling episode of Parcel Perspectives, Glenn Gooding and Scott Luton, CEO of Supply Chain Now, tackle the critical challenges facing today's leaders. Learn how to transform decision-making with insights from Gartner's latest research, and discover the power of enhanced visibility and operational efficiency. But technology alone isn't enough. Scott reveals the essential leadership qualities—continuous learning, empathy, and storytelling—that build trust and drive innovation. We also explore the critical role of sustainability and strategic experimentation in achieving long-term economic gains. Don't just react to change; anticipate it. Tune in to learn how to build a resilient and thriving supply chain!…

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USPS Realignment: Moving Towards Privatization 10:20

28 days ago10:20

10:20

In this episode of Parcel Perspectives , host Glenn Gooding delves into the controversial proposal by the Trump administration to privatize USPS by aligning it with the Commerce Department. Amidst strong resistance from the USPS Board of Governors and the American Postal Workers Union over concerns of rising rates and service cuts, Glenn unpacks the strategic, financial, and operational ramifications of this shift. With his deep expertise in the small parcel sector, he discusses USPS's current financial hurdles, the impact of Postmaster General Louis DeJoy’s initiatives, and offers practical advice for shippers facing a potential surge in costs. Tune in for an expert analysis from Glenn’s 37 years in the field, and learn what these changes could mean for the future of shipping!…

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Future Vision: Key Supply Chain Investments for the Next Decade 36:43

6 weeks ago36:43

36:43

The Future of Logistics is Here. Join Glenn Gooding and special guest Benjamin Gordon, Managing Partner and CEO at Cambridge Capital, in this week's episode of Parcel Perspectives as they explore the cutting edge of supply chain management. This episode covers it all: the AI revolution, the eCommerce explosion, the crucial role of customer experience, and the growing importance of sustainability. Get expert insights into future investment opportunities and discover how to build a resilient supply chain that can withstand any disruption. Tune in and future-proof your business!…

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Inside the Subscription Box Revolution 40:59

7 weeks ago40:59

40:59

Join Glenn Gooding on Parcel Perspectives as he talks with Paul Jarrett , CEO of Bulu , about the transformative impact of subscription boxes on e-commerce. Paul shares Bulu's journey from a half-marathon idea to partnerships with giants like Disney and GNC, emphasizing the power of subscription models for recurring revenue and customer loyalty. They discuss navigating pandemic-driven shifts, the vital role of technology in logistics, and emerging trends in omnichannel fulfillment and AI. Paul also shares insights on leveraging social media and retail channels for growth. This episode offers valuable insights and actionable strategies for any e-commerce entrepreneur, logistics professional, or anyone curious about the subscription box phenomenon.…

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Beyond Logistics: A Consultant's Role in Supply Chain 28:34

10 weeks ago28:34

28:34

In this episode of Parcel Perspectives, Glenn Gooding joins Ian Hartman, CEO of Right Manufacturing Systems, to explore the transformative impact of logistics consultancy on small parcel shipping. Initially skeptical, Ian was persuaded by his new private equity owners to consult with experts, iDrive Logistics, a move that led to a striking 23% cut in shipping costs after just two negotiations. The conversation highlights the critical role of continually revising contracts and engaging effectively with carriers to secure the best terms. Glenn and Ian dive into how data-driven strategies have reshaped Ian's operations, from eliminating unnecessary address correction fees to refining supplier shipment processes. Beyond cost reduction, the consultancy has leveraged business intelligence to enhance operational efficiencies and support acquisition synergies, providing Ian with invaluable industry insights.…

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New Year, New Surcharges: How the 2025 Fuel Surcharge Update Impacts Your Bottom Line 15:31

12 weeks ago15:31

15:31

Join Glenn Gooding in this revealing episode of Parcel Perspectives as he tackles the escalating fuel surcharges reshaping the small parcel shipping landscape. Discover how recent hikes by giants like UPS and FedEx are intensifying shipping costs and what it means for shippers struggling to manage these changes. With a spotlight on the surprising growth of Amazon Logistics and the challenges faced by traditional leaders, this episode unpacks the strategic implications behind rising prices amidst falling volumes. Glenn leverages his 37 years of industry expertise to provide a deep dive into the financial burdens these surcharges impose, illustrating how they now account for 25-40% of total shipping expenses. Through analysis from 2021 to 2024, uncover how these costs stack up and explore effective strategies to mitigate their impact. Whether you're a seasoned shipper or new to the industry, Glenn’s insights will equip you with the knowledge to navigate these turbulent waters and secure a competitive edge. Tune in to Episode 12 of Parcel Perspectives for essential strategies on staying informed and proactive in the face of rising shipping costs.…

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Unpacking a Carrier Pricing Agreement 23:04

16 weeks ago23:04

23:04

In this episode of Parcel Perspectives , host Glenn Gooding tackles the intricate world of carrier agreements, providing shippers with actionable strategies to navigate these complex documents. Glenn highlights the common pitfalls shippers face, especially when relying on carriers to explain the financial impacts of proposals. He challenges the misconception that these are "contracts," emphasizing that they are better understood as pricing agreements. Through clear explanations, Glenn breaks down key elements like tariffs and deviations, offering a solid foundation for effective negotiations. He also uncovers hidden fees, ambiguous terms, and overlooked costs—such as fuel surcharges, residential delivery fees, and delivery area surcharges—that can significantly impact shippers’ bottom lines. Drawing on real-world examples, Glenn exposes practices like manipulating fuel surcharge tables and using unclear discount methodologies. He stresses the importance of understanding your total shipping spend and avoiding emotional attachments to specific cost elements during negotiations. The episode culminates in a teaser for an upcoming webinar on December 12th at 1:00pm PT, where Glenn will explore these concepts in greater depth using detailed case studies from two long-term clients. To register for this free webinar, click HERE.…

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Streamlining Claims and Boosting Customer Satisfaction with UPS Capital InsureShield 26:23

18 weeks ago26:23

26:23

In this classic podcast replay, host Glenn Gooding sits down with Eduardo Lopez-Soriano, now Strategy Senior Director at UPS Capital, to discuss how shipping shapes customer experience and loyalty in e-commerce. Together, they explore the impact of pandemic-driven e-commerce growth, supply chain risks, and the consequences of negative shipping experiences for SMBs. They also break down the difference between shipping insurance (like UPS Capital’s InsureShield) and carrier liability, highlighting how SMBs can improve customer satisfaction and stay competitive—especially during periods of inflation. With over 20 years of supply chain expertise, Eduardo shares actionable strategies to help SMBs protect shipments and streamline shipping workflows. To learn more about InsureShield, visit: https://bit.ly/3CJkR6G.…

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Beyond the Sale: How Reverse Logistics Shapes Holiday eCommerce 39:02

19 weeks ago39:02

39:02

In this Parcel Perspectives episode, Glenn Gooding and Cathy Roberson, founder of Logistics Trends and Insights, unpack the challenges and innovations in reverse logistics. They explore carrier solutions like UPS’s Happy Returns, FedEx’s local return focus, and USPS’s cost-effective options, while highlighting strategies for oversized items and the rise of startups tackling return complexities. Topics include trends like "bracketing," sustainable practices, and using AI to streamline returns and cut costs. Discover how businesses can balance cost, customer satisfaction, and sustainability in today’s returns-driven world…

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Unleash the Power of Parcel Sourcing Strategies for Competitive Advantages 51:27

22 weeks ago51:27

51:27

In this episode of Parcel Perspectives , Glenn Gooding sits down with parcel industry veteran Mike Johnson to dive into the complexities of parcel sourcing strategies. As eCommerce and shipping demand rise, businesses need smarter, flexible solutions to avoid costly mistakes and surcharges. Mike brings decades of experience, including roles at UPS, to share insights on managing carrier relationships, optimizing delivery costs, and aligning your shipping practices with brand values. Listen in as Glenn and Mike discuss essential strategies to future-proof your parcel sourcing, including dual sourcing, evaluating carrier performance, and leveraging data analytics to keep competitive in a challenging market.…

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UPS Rate Shock: How to Mitigate the Impact 15:21

24 weeks ago15:21

15:21

In this quick take episode of Parcel Perspectives with Glenn Gooding , Glenn breaks down the latest UPS rate hikes and their significant impact on the small parcel shipping market. He takes a deep dive into the new UPS billing methods, including minimum billable weights and updated surcharges, revealing how these changes will drive costs far beyond the advertised 5.9% rate increase. Glenn also explains how eliminating dual labeling for UPS SurePost will lead to 100% brown delivery, increasing costs for lightweight parcels. Larger shipments face similar cost hikes due to new surcharges and billing structures. Glenn sheds light on the limited options available to shippers, given the UPS-FedEx duopoly, and why regional carriers aren’t viable alternatives for larger volumes. However, with lower daily volumes and available capacity, now is a prime time for shippers to negotiate better deals. His advice? Analyze your shipping patterns and costs to navigate this changing landscape effectively.…

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Winning Peak Season with Expert Strategies from a 3PL Owner 34:49

24 weeks ago34:49

34:49

In this episode, host Glenn Gooding sits down with Mark Taylor, CEO and founder of Warehouse Republic, to explore how businesses can navigate the challenges of peak season logistics from a 3PL's perspective. From preparation to post-peak adjustments, Mark shares his insights on keeping systems running smoothly during high-demand times, especially during key periods like the Chinese New Year. Key highlights include: Proactive Communication: Why staying transparent with your team and customers is essential for managing expectations and maintaining strong relationships. Efficient Returns Management: Tips for handling returns effectively to prevent customer dissatisfaction and disputes. Carrier Strategies: The advantages of using multiple carriers for better rates, unless you're locked into a highly favorable contract. Labor Management: How to plan ahead to meet peak demand surges without missing a beat. Mark also discusses customer experience strategies, like offering guarantees based on order dates and delivering a premium experience for first-time buyers. He shares lessons from his journey since founding Warehouse Republic in 2018, emphasizing the importance of simplicity in working with 3PLs and using slower periods for experimentation and improvement. The episode wraps up with practical tips for scenario planning and building strategic partnerships to optimize logistics during peak seasons. Don't miss these valuable insights—subscribe for more shipping and logistics strategies here: https://www.idrivelogistics.com/podcasts.…

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How Pandemic Changes are Driving Higher Carrier Rate Increases 22:00

26 weeks ago22:00

22:00

Featured Replay: Check out this classic episode on the intricacies of the General Rate Increase (GRI) within the small parcel shipping industry, packed with valuable insights that are still relevant today. In this repurposed "Q&A" session, TJ Roberts and host Glenn Gooding break down the complexities of the General Rate Increase (GRI) in the small parcel shipping world. They begin by tracing the evolution of GRIs and how pandemic-driven changes, like the surge in residential deliveries, have reshaped rate structures and surcharges - impacting eCommerce shippers more than ever before. The discussion highlights the often-overlooked role of surcharges, revealing how they can drive up shipping costs even more than base rate hikes. Glenn and TJ share strategies to manage these costs, from optimizing carrier mixes to leveraging regional carriers. They also dive into the power of data analytics, showing how granular insights can help shippers make smarter, cost-saving decisions. Looking ahead, they stress the importance of regularly re-evaluating supply chains to stay competitive, especially with challenges like the upcoming 2023 UPS Teamster negotiations on the horizon. This episode, filled with expert insights, is a must-listen for shippers needing to navigate the complex and expensive world of small parcel logistics effectively.…

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Navigating the New Normal: UPS & FedEx Demand Surcharge Explained 37:08

27 weeks ago37:08

37:08

In this episode of Parcel Perspectives , Glenn Gooding and Brett Haskins, COO of iDrive Logistics, dive into the sweeping changes set to reshape the shipping industry following the recent UPS and FedEx demand surcharge announcements. They break down how major carriers are shifting from temporary "peak season surcharges" to more permanent "demand surcharges," a response to growing e-commerce pressures and market demands. This change is critical for all shippers to understand as they prepare for future logistics and pricing strategies. Key highlights include an expected rise in shipping costs for 2025, driven by fuel price increases and strategic changes from UPS, FedEx, and the US Postal Service. Glenn and Brett discuss the end of subsidized shipping, the impact of hyperinflation, and how brands can adjust pricing without losing their competitive edge. They also stress the importance of Q4, where efficient shipping and fulfillment are essential for customer acquisition and retention during the holiday season. The episode offers practical tips for navigating the new demand surcharge landscape. Glenn and Brett highlight the importance of accurate demand forecasting, building strong relationships with carriers, and adopting multi-sourcing strategies to reduce reliance on a single carrier. Brett shares actionable insights on aligning operational strategies with carrier requirements, enhancing customer shopping experiences, and using expert advice to minimize the financial and operational impacts of these surcharges. This conversation equips listeners with the knowledge and tools needed to succeed in an ever-evolving shipping market.…

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Mitigating the Impact of Fuel Surcharges on Your Logistics Budget 18:26

29 weeks ago18:26