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382: When Acronyms Escape
Manage episode 239743779 series 1240966
Do organizations overuse acronyms when talking to customers? Using acronyms internally is okay, but what happens when they escape and suddenly, customers use them? We discuss how organizations confuse customers and how organizations can improve customer conversation.
Learn more about your ad choices. Visit megaphone.fm/adchoices
509 episodes
Manage episode 239743779 series 1240966
Do organizations overuse acronyms when talking to customers? Using acronyms internally is okay, but what happens when they escape and suddenly, customers use them? We discuss how organizations confuse customers and how organizations can improve customer conversation.
Learn more about your ad choices. Visit megaphone.fm/adchoices
509 episodes
All episodes
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