Introducing an interactive initiative designed to provide the opportunity to explore and identify, both the most pressing healthcare topics today and the unique usage of our products by customers.
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A Fun Way to Make Medicine Work Smarter Using eClinicalWorks
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1
Cutting Costs and a Seamless Improvement in Care
11:50
11:50
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Discover how Phoenix Point Psychiatry transformed from a fledgling startup to a thriving independent practice in just six months with the help of eClinicalWorks Revenue Cycle Management Services. Psychiatric Physician Zachary Kaul shares his journey of launching his practice to meet Arizona's urgent need for psychiatric care. By leveraging eClinica…
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1
Know Your No-Shows and Optimize Your Schedule
10:29
10:29
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Dive into the future of healthcare with our latest eClinicalWorks podcast episode on healow’s No Show Prediction Module. Discover how this AI-powered tool is revolutionizing patient care by significantly reducing no-shows and last-minute cancellations. Hear from Stephanie Boik, director of quality and risk manager at CenterPoint Health, as she shar…
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1
Say Hello to Easy Joint Documentation with eClinicalWorks
7:35
7:35
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Discover eClinicalWorks Rheumatology module and how it can benefit your practice. In this episode of the eClinicalWorks Podcast, host Marzia Fatimah speaks with Archana Sampath, lead product analyst for the module. Designed for rheumatologists, orthopedists, and physical therapists, this module allows for joint documentation on patients' Progress N…
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1
Skyrocket RCM Productivity with eClinicalWorks & healow
11:18
11:18
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Join us as we explore the exciting journey of New York's Dermatology Specialists with their CEO, Gil Messer. In this episode, we dive deep into the process of their optimization services, from the initial assessment to the realization of tangible outcomes. Learn how their front-end denials decreased by 40% and how they managed to drop their claims …
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Discover eClinicalWorks® Business Optimizer (eBO®) reports with Eric Pamperin from Indiana Health Centers. Discover how eBO reports help healthcare practices analyze and utilize data effectively, identify gaps and areas of improvement, and streamline practice workflows. Learn about the real-world impact of implementing custom eBO reports to save ti…
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1
Enhancing Clinical workflows with eClinicalWorks v12: A Providers perspective
7:09
7:09
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Join us for a live eCW Podcast with Dr. Ammar as he shares his experience with eClinicalWorks V12, discussing the new features that have improved workflows and documentation time in his practice. Dr. Ammar also shares how his practice stays updated on the latest features and training for eClinicalWorks V12. Learn how eClinicalWorks V12 can enhance …
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Discover how Carson Medical Group streamlined its operations and improved patient engagement by transitioning to eClinicalWorks Cloud EHR and healow patient engagement solutions. We discuss the benefits of the solutions, including improved productivity, reduced costs, streamlined documentation, and increased patient satisfaction. We also explore ho…
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1
Enhancing Clinical Care With eClinicalTouch4
6:19
6:19
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In this episode, we talk to Eileen Testa from Ninth Street Internal Medicine about the advantages of using healow Pay for medical billing. Thanks to its user-friendly interface, healow Pay has led to a 100% increase in cash collected and improved patient satisfaction. Listen in to learn how healow Pay makes medical billing faster and more efficient…
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1
Enhancing Clinical Care With eClinicalTouch4
7:02
7:02
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Discover how eClinicalTouch 4 has enhanced primary care services at Innova. Join David Uptagrafft, CFO and director of healthcare experience, as he shares how the platform has streamlined workflows, improved patient experiences, and reduced costs. Learn about the benefits of mobile documentation, healow TeleVisits, and streamlined data entry. Tune …
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Combating Physician Burnout and improvingPatient Outcomes with EHR Optimization
7:04
7:04
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Join Orlando Perez, MIS director at Betances Health Center, in this podcast as he shares their success story of optimizing EHR with eClinicalWorks. Learn how EHR optimization improved patient outcomes through streamlined operations and combating physician burnout. Please tune in to discover how it can benefit your practice.…
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1
Improving Patient Access and Revenue with the healow No-Show Prediction AI Model
8:11
8:11
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Howard Shpritz from Total Health Care shares how AI is helping practices improve operations and patient access by predicting and rescuing missed appointments. Howard discusses Total Health Care's experience with no-shows, the information they get from the healow no-show prediction AI model, and the success of their outreach. This podcast is a must-…
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1
Transform Your Practice with the PGM Dashboard
10:56
10:56
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Discover the power of the eClinicalWorks® Practice Growth Management (PGM) Dashboard in our latest episode. Join our guest, Cyril Thomas, as he discusses the importance of growth strategies for medical practices and how the PGM Dashboard can help you achieve your goals. Gain insights on key performance indicators (KPIs) for front, mid, and back-off…
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Discover how custom reports in the eClinicalWorks Business Optimizer™(eBO®) can enhance patient care by offering a more comprehensive understanding of your patient population. In this podcast, we speak with Ron Franklin, Senior Health Information Analyst at Hampton Roads Community Health Center in Portsmouth, Virginia, about how implementing custom…
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Empowering Communities, Analytics for Better Patient Care
12:36
12:36
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The eCW Podcast speaks with Geli King-Brown, senior director of quality management at Healing Hands Ministries (HHM), about how her organization is expanding its locations and services to extend healthcare to those who can’t afford it. Geli discusses how the Patient-Centered Medical Home (PCMH) program has helped the organization standardize the ca…
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In this episode of the eCW Podcast, Deputy Patient Safety Officer Paula Bigwood discusses the importance of staying informed about patient safety, security, and compliance, and how eCW is making it easier for teams to keep up with critical updates. The redesigned safety, security, and compliance dashboard on the support portal includes six tabs to …
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PRISMA: Enhancements & Benefits for Clinicians
6:58
6:58
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In this episode of the eCW Podcast, we dive into the latest V12 enhancements of PRISMA, the industry's first health information search engine. PRISMA streamlines the way clinicians access and analyze patient data. It consolidates internal and external information from various encounters into a unified, easy-to-search platform. With the new features…
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In this episode of eCW podcast Dr. Seth Eaton from MedPeds in Laurel, Maryland, discusses the adoption of version 12 of eClinicalWorks Electronic Medical Records. The upgrade to version 12 was browser-based and a major cultural shift from the desktop version earlier. Some of the new features that have had the biggest impact on productivity are bett…
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Enhanced Telehealth Experience with healow Solutions
10:32
10:32
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In the latest episode of eCW Podcast, Morgan Borenstein highlights the newest enhancements to healow TeleVists, along with introducing healow Meet. Hear about the five-step activation wizard, sending messages to waiting patients, and inviting up to two additional contacts to a TeleVisit. healow Meet group telehealth solution allows healthcare provi…
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In this podcast episode, Kunal Wagh discusses the Safety and Compliance Dashboard feature of eClinicalWorks that helps practices monitor potential patient safety issues and ensure compliance. The dashboard provides access to over 180 Key Performance Indicators (KPIs), including unlocked encounters, percentage of uncoded allergies, and inaccessible …
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In our latest episode of the eCW Podcast, hear from our own Sharmeelee Tasto how clinical and technical teams collaborated in person and online in unscripted testing of eClinicalWorks V12 before its release to customers. The hackathon, as it’s referred to, was a recommendation from the Patient Safety Board to increase clinician involvement in the p…
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1
Better Patient Engagement Through healow Solutions
11:51
11:51
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Find out how healthcare professionals at Chisholm Trail Pediatrics, a nine-provider two-location pediatrics practice, are using healow Patient Engagement solutions like healow CHECK-IN, healow Pay, and customizable appointment reminders via text message to provide better care to patients and their families.…
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Optimizing EHR Performance at a Virginia Health Center
9:38
9:38
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Virginia’s Johnson Health Center wasn’t maximizing use eClinicalWorks, but EHR Implementation Services optimized their engagement with the browser version and improved customization and care delivery.
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1
Capturing Claims Data with Rules Engine Alerts
6:02
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One of the lesser-known aspects of the eClinicalWorks EHR, Rules Engine Alerts contain enormous power to improve care by holding providers accountable for attending to care issues as they arise. Jose Rocha of Performance Medical Management explains how a practice can use alerts to help ensure that providers and staff deal with care issues on the sp…
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How RPM Improves Management of Complex Patient Care
10:32
10:32
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At Brookhaven Heart & MD365, Dr. Sateesh Joseph and staff use Remote Patient Monitoring to more closely monitor patients’ high blood pressure, enabling providers to reduce in-office visits, improve outcomes, and focus more of their efforts on those complex cardiac patients who need more attention.
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eCW Podcast host Adam Siladi and Dr. Dhrumil Shah, a physician and Chief Medical Information Officer at Compass Medical, a 150-provider, multispecialty group in East Bridgewater, Massachusetts, discuss how a team-based approach can help reduce the risks of provider burnout while helping today’s busy medical practices achieve the goals of value-base…
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PRISMA Helps FQHC Pull History of Uninsured Patients
7:16
7:16
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Because two-thirds of their patients lack insurance and are self-pay, HealthWorks for Northern Virginia can’t rely upon insurance payer data to obtain the patient records they need. But as Jesse Burke explains, using healow Insights PRISMA enables HealthWorks to get the data they need at the point of care, because PRISMA gathers information from al…
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For the last two years, Prima CARE, a medical practice with more than a dozen locations in Southeastern Massachusetts, has been using healow Insights to improve patient care. A secure, bidirectional interface allows practices to exchange patient information from any available internal or external network or hospital in the area or across the nation…
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1
Communicating for Chronic Care Management Success
14:34
14:34
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Monica Salopek of Acadiana Health & Wellness in Lafayette, Louisiana, said that providers are the driving force behind successful implementation of Chronic Care Management (CCM) programs. Her practice launched the CCM program to focus on patients who need more one-on-one attention. They have succeeded with it thanks to the initiative and strong com…
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healow Insights: Using Data to Close Gaps in Care
11:22
11:22
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In this edition of the eCW Podcast, we explore how Sun Life Family Health Center, a federally qualified Health Center in Casa Grande, Arizona, has made effective use of the payer data they obtain through healow Insights. The service has been a key to obtaining the data and insight they need to close gaps in care, derive greater value from annual Me…
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Improving Patient Safety by Avoiding Medical Abbreviations
7:58
7:58
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Abbreviating medications and procedures may be convenient, but physicians today are learning to break old habits and are avoiding abbreviations that can be misinterpreted and lead to patient harm.
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How Price Transparency Can Offer a Competitive Edge
6:25
6:25
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New price transparency rules from the Centers for Medicare & Medicaid Services required hospitals and hospital-owned organizations to post machine-readable files in plain language that will allow patients to generate estimates for what they will pay for a given medical service. By using the healow Price Transparency tool, medical organizations can …
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healow Payment Services: Convenient, Electronic, and Easy to Use
8:40
8:40
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Is your practice still billing patients with paper statements, incurring the costs of printing and postage, putting up with errors, and waiting weeks or even months to get paid? There is a better solution! healow Payment Services lets patients make copayments or settle balances at any point during the cycle of care. Payments can be made through you…
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1
A Bridge to the Future of Behavioral Health
11:51
11:51
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The latest eClinicalWorks Behavioral Health module offers Bridge Community Health Clinic, an FQHC in Wausau, Wisconsin, the tools they need to deliver quality care. Dr. Dakota Kaiser, Clinical Director of Behavioral Health, cites phased treatment plans, the Data, Assessment, and Plan tool, integrated timer, in-place editing, and new options to prot…
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How eClinicalWorks RCM Service Boosts Efficiency
11:42
11:42
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In response to the COVID-19 pandemic, Pioneer Physicians Network, a 70-provider organization in the Greater Akron, Ohio area decided to “right size” their practice. They used Revenue Cycle Management services from eClinicalWorks to shift burdensome work off their staff, allowing them to maximize the effectiveness of existing personnel and resources…
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Handling Hospital Notifications With Direct Messaging
10:25
10:25
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In this edition of the eClinicalWorks Podcast, Farah Saeed, a member of the Interoperability Team at eClinicalWorks discusses the importance of practices received ADT (admission, discharge, and transfer) notifications from hospitals for patients under their care. By enabling Direct messaging and using the eClinicalWorks Transition of Care Notificat…
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PDMP Software for Safe Prescribing of Controlled Substances
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7:16
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In this edition of the eClinicalWorks Podcast, host Brian Saal and eClinicalWorks's own Deb Wade discuss how the Prescription Drug Monitoring Program (PDMP) software in eClinicalWorks helps providers run drug checks and safely prescribe opioids and other controlled substances to their patients. They explore how eClinicalWorks works with prescriptio…
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Caring is Sharing (Data) at Innova Primary Care
9:53
9:53
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In this edition of the eCW Podcast, we talk with David Uptagrafft, Director of Operations at Innova Primary Care. He discusses how eClinicalWorks® Population Health tools such as eBO® and the eClinicalWorks Chronic Care Management solution have helped Innova accurately track physician performance and outperform many larger organizations’ quality me…
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Improving Patient Safety by Reducing Uncoded Allergies
11:53
11:53
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When entries in providers’ Progress Notes don’t match standard abbreviations in the medication database, uncoded allergies can arise. Such uncoded allergies will not trigger drug allergy alerts, which can lead to patient safety issues. eClinicalWorks has developed a mapping tool to automatically convert uncoded allergies to coded allergies, helping…
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Applying Social Determinants of Health in Arizona
12:58
12:58
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To mark National Health Center Week 2021, the eCW Podcast team met with three of the many hundreds of health centers we work with nationwide to learn more about their latest strategies. Our customers share how they are using our telehealth solution, healow TeleVisits™, along with other Patient Engagement tools to expand access to care and reduce no…
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Strengthening Patient Engagement in Phoenix
10:49
10:49
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To mark National Health Center Week 2021, the eCW Podcast team met with three of the many hundreds of health centers we work with nationwide to learn more about their latest strategies. Our customers share how they are using our telehealth solution, healow TeleVisits™, along with other Patient Engagement tools to expand access to care and reduce no…
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1
Using hello2healow for Patient Outreach in Florida
11:42
11:42
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11:42
To mark National Health Center Week 2021, the eCW Podcast team met with three of the many hundreds of health centers we work with nationwide to learn more about their latest strategies. Our customers share how they are using our telehealth solution, healow TeleVisits™, along with other Patient Engagement tools to expand access to care and reduce no…
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Improving Front-Office Workflows With eClinicalWorks
10:07
10:07
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In this edition of the eCW Podcast, host Brian Saal and Marzia Fatima, from the Business Development and Enterprise Strategy Group at eClinicalWorks, explore key features of the eClinicalWorks EHR — including some innovations and several existing but sometimes overlooked tools. They focus on how these features can help medical practices of all size…
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How Population Health Solutions Improve Patient Outcomes and Experiences
9:32
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This edition of the eCW Podcast examines how better patient experiences and better patient outcomes are both the product of more effective use of Population Health solutions. When providers use these solutions for their patients with chronic conditions, those transitioning among care settings, and those in need of behavioral health services, the re…
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Making the Most of eClinicalWorks Billing and RCM
8:33
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New options such as visit-type charges, service authorization requests, and an option to designate no-show appointment charges are making the eClinicalWorks® billing software even better. This edition of the eCW Podcast explores all that and some tried-and-true options practices won’t want to overlook.…
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Following up on your patients’ referrals is a critical part of ensuring thorough care. eClinicalWorks® offers providers an easy way to gain greater visibility into referral details.
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How Software Updates Promote Usability and Patient Safety
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Regularly updating your EHR is vital for enhancing usability and patient safety. With the V11.52 series, eClinicalWorks offers enhancements for drug interaction checks, uncoded allergies, electronic Rx workflows, and flu clinics and reminder campaigns, and better voice recognition for daily documentation of patient care.…
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How Patient-Facing Technology Is Improving Care
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Find out how patient-facing technology has helped patients become more engaged in their own health, improved processes for clinical staff, and continues to pave the way for a tech-friendly healthcare world with tools such as online appointment booking for PrimeCARE Medical Clinic, a 28-provider group with four locations throughout central and south…
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Strengthening Patient Engagement During a Pandemic
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If your doors remain open, patients might keep coming to your practice during a crisis like the COVID-19 pandemic. But Georgia’s Dekalb Pediatric Associates wasn’t taking any chances. By using the full range of Patient Engagement tools from eClinicalWorks® and healow®, including online booking, telehealth, and contactless check-in, they have both e…
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Integrating a Comprehensive Vaccine Solution
10:28
10:28
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The eClinicalWorks® Vaccine Administration Management Solution functions is helping practices book, manage, and document vaccine administration, track shot inventory, and handle billing and reporting.
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Internists Associates Adapted to the Challenges Presented During the Pandemic
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Listen to this eCW Podcast to learn how Internists Associates of Ridley Park, Pennsylvania has used healow TeleVisits™, healow CHECK-IN™, eClinicalMessenger® campaigns, and healow Pay to maintain continuity of care throughout the COVID-19 pandemic while enhancing safety and meeting the expectations of their 8,800 patients.…
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