show episodes
 
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne B ...
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All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. In listening to our show you can expect discussions on timely topics, with guests acro ...
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show series
 
In this episode of the Work at Home Rockstar Podcast, Tim interviews Jason Harris, an author, speaker, and certified funeral celebrant at his business 'Mourning Into Dancing.' They discuss Jason's unique approach to funerals, focusing on pre-arranged funeral planning and transforming somber ceremonies into celebrations of life. Jason shares his jou…
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In this episode of the Work at Home Rockstar Podcast, host Tim Melanson interviews Lita Quetnick, the CEO of Private Space. Lita shares her journey from managing employee travel for Daimler Chrysler to launching her own company focused on improving passengers' air travel experiences. She discusses the challenges she faced, like re-engineering Airbu…
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In this special birthday episode of the Work at Home Rockstar Podcast, host Tim Melanson talks with Dr. Lisa Tan, the Magnetic Mind Maven, about transforming burnout into bliss. Dr. Tan shares an inspiring story of helping her daughter overcome trauma and fear of public speaking, leading her to become a TEDx speaker. They discuss the significance o…
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Mastering Business Growth with Strategy, Leadership, and Delegation - Featuring Henry Swarey In this episode of the Work At Home Rockstar Podcast, host Tim Melanson interviews Henry Swarey, a seasoned business strategist and leadership coach. Henry shares his extensive entrepreneurial journey spanning over 20 years, shedding light on how he managed…
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Bridging Traditional and Holistic Medicine with Dr. Kimberly Faucher In this episode, we talk with Dr. Kimberly Faucher, the founder of Tend and Tonic, who assists women in bridging the gap between traditional medicine and holistic practices. Dr. Kim shares her journey from starting her medical career in the Air Force to successfully founding her o…
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In this episode of the Work at Home Rockstar Podcast, Tim Melanson interviews Jeanne Collins, the founder of Jermar Designs and Jermar Publishing. Jeanne shares her journey as an interior designer and entrepreneur, emphasizing the importance of standing your ground on pricing and finding the right clients. She also talks about her new lifestyle bra…
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Can CX really double your revenues? Is your C-suite looking for the value of investing in CX? Great questions! And my guest on this episode of the All Things Considered CX podcast has the answers! Greg Tucker, CCXP is CEO of Tucker & Company, a Customer Experience advisory firm working with global leaders to develop on-brand customer experiences th…
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In this episode of the Work at Home Rockstar podcast, we meet Todd Sanford, a performance coach, speaker, small business consultant, and former firefighter. Todd shares his journey of helping individuals transform their lives, highlighting a powerful success story of aiding a former convict to regain control of his life through financial coaching a…
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Diane Magers and Michael Hinshaw, authors of the new book, Experience Rules, join me on this episode of the podcast. Michael is the founder and president of customer experience consultancy McorpCX and recognized on over a dozen "Top Global CX Influencers" lists. He's also co-author of the best-selling books Smart Customers, Stupid Companies: Why On…
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In this episode of the Work at Home Rockstar podcast, Tim interviews Laurie Barkman, also known as the Business Transition Sherpa. Laurie shares her journey of becoming a CEO, the challenges of customer concentration risk, and the importance of planning for business succession and exit strategies. She emphasizes the value of certifications, continu…
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In this episode of the Work at Home Rockstar podcast, host Tim Melanson interviews Chuck Chapman, a counselor, coach, and author. Chuck shares his compelling journey from a career in advertising and marketing to becoming a counselor specializing in men's relationship issues. Triggered by a personal health crisis and a series of life challenges, Chu…
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In this episode of the Work At Home Rockstar Podcast, host Tim welcomes Chris Green, an author and entrepreneur specializing in self-publishing through Amazon. Chris shares his journey from selling on eBay and Amazon to becoming one of the first to use Amazon's FBA program. He details how self-publishing opened up numerous opportunities, from addin…
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Today, Fabien Martelly, the founder and CEO of Martelly Consulting, joins Tim and shares his personal story of success. Fabien shares his journey from struggling with eczema to building a successful online coaching business. His story highlights the importance of self-healing and the resilience required to rebuild and surpass previous achievements.…
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Protected time is a set amount of time dedicated to a task without interruptions. In this episode, Mike Abramowitz, co-founder of Better Than Rich, joins Tim and shares his experience of how his business successfully operates and produces good results and profits while he is away. He talks about how to build a system that can buy back your time so …
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In this episode, Philip Jayhawk Chan, the CEO of Lightspeed Investing, joins Tim and shares a unique opportunity to grow your wealth and secure your financial future. Philip talks about how he started and how mentorship has been crucial to his trading success. He discusses the importance of having mentors in business and how it has helped him navig…
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In the latest podcast episode, Tim dives deep into parenting with Hillary Simpson, a renowned parent success coach from HGS Enterprises. They talk about the dual role of technology as a tool for advancement and a potential pitfall. They discuss parents' critical responsibility in setting unyielding boundaries and the profound impact of learning to …
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Marshall Goldsmith is the only two-time winner of the Thinkers 50 Award for #1 Leadership Thinker in the World. He has been ranked as the #1 Executive Coach in the World and a Top Ten Business Thinker for the past eight years. Dr. Goldsmith is the author or editor of 36 books, including three New York Times bestsellers, that have sold over 2.5 mill…
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Javier Montes, the founder of Focused Father Mastermind, joins Tim in today's episode. Javier shares his inspiring story of overcoming Bell's palsy and finding balance as a father, entrepreneur, and individual seeking health and wellness. His transformation involved embracing discipline, redefining success beyond finances, and adopting new habits. …
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In this podcast episode, Dan D. Johnson, a Failure Transformation Expert, joins Tim. Dan shares his personal story of success and offers valuable insights and advice for entrepreneurs. He emphasizes the importance of execution and not being afraid to take risks. Dan shares stories of failures and how he learned to bounce back and achieve success. T…
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In this episode, Tim interviews Dan Moran, founder of Solidan. Dan’s journey from working in makeshift offices to becoming a remote work advocate is a testament to adaptability and resilience. His story, shared in a recent podcast, sheds light on the shift towards remote work. The episode also discusses hiring a virtual assistant, a potentially dau…
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In this episode, Tim interviews Jonas Breisel, a software tester trainer and entrepreneur from Explorer for a Test. Jonas shares his journey from obscurity to success in the field of software testing. He recounts the challenges he faced in initially gaining attention on LinkedIn, the pivotal role of education in his growth, and the evolution of his…
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Neal is a teacher, coach, author, and speaker who is a determined believer in putting people first as the key to better business. His vision is a world where workplaces and customer spaces are focused on people helping people succeed. His background includes decades of experience in a variety of industries. He has written over 500 blog posts and tw…
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In this episode, Tim jams with Robert Brill, the rockstar CEO of Brill Media. They talk about his company's meteoric rise to success and the vital importance of standard operating procedures. Robert also covers topics from achieving product-market fit to mastering Meta's platforms for targeted advertising. He also talks about the challenges of rapi…
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The entrepreneurial journey is likened to navigating uncharted waters, and no one knows this better than Eric McHugh, the innovative mind behind ShopX Labs and Dataing. In this episode, Tim talks with Eric about the world of digital commerce. They discuss how Eric pioneered tokenized software licenses, enabling e-commerce brands to step into the We…
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Navigating the ever-changing landscape of technology and law requires skill, which Tim and Sukhi Alberga discuss in this episode. Sukhi is the founder of Bridging Legal Solutions, a multidisciplinary law practice. They talk about the critical role of governance and public protection when integrating new tech into legal practices, from AI to cyberse…
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Nick Hutchison of BookThinkers joins Tim in this episode to talk about the undeniable connection between success and our learning habits. He talks about why he believes flipping through the pages of a physical book might just be your secret weapon in absorbing and applying knowledge in personal development and business. Nick shares how he built a c…
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Have you ever met someone whose entrepreneurial spirit is so infectious you can't help but be inspired? That's exactly the energy Russ Thomas, President of RST Coaching Academy, brings to the conversation with Tim in today's episode. Russ also talked about his pivot to coaching, inspired by Grant Cardone. This realignment marked a significant shift…
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Join our host, Tim, as he dives into the complexities of a tech entrepreneur's journey with Brian Childress, the fractional CTO who mastered the tightrope walk between traditional employment and the wild frontier of freelancing. They discuss client management challenges across time zones while steadfastly honoring contractual commitments. Brian get…
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Unlock the transformative power of joy in business as Tim speaks with James I. Bond, a behavioral management maestro, in a laughter-filled episode that's as strategic as it is side-splitting. James shares intriguing tales of how small shifts in behavior and mindset can have monumental impacts on financial outcomes. He introduces the concept of 'bra…
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In the ever-evolving world of business and personal development, the path to success and financial freedom is often perceived as a rigorous and time-consuming endeavor. Today, Tim is joined by Nicky Billou, who shares the transformative power of coaching and mentorship. Nicky shifted from fitness coaching to business coaching. During this conversat…
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Eryc Eyl is a speaker, coach, and consultant with more than 30 years of experience in making work more human in a variety of industries and organizations. He believes in a world in which work is more than just a four-letter word, but part of path to greater satisfaction, fulfillment, self-actualization, and flourishing. Eryc is also a storyteller, …
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Have you ever wondered how a crushing setback could unexpectedly pave the way to success? Katie Santoro, the CEO and founder of River City Virtual Assistance, joins Tim with a tale that's as enlightening as it is empowering. She opens up about her journey from closing a business during the pandemic to pioneering a new venture that champions work-li…
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Today, Tim talks to Ken Paskins, the CEO of ShiftSpot, who offers an illuminating perspective on managing a business and catalyzing substantial growth within it. Drawing parallels between the strategic shuffling of top operators in SEAL teams and fostering strong middle management, Ken underscores the idea that growth through people is a fundamenta…
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In this episode, Tim is joined by Neil Twa, Voltage's visionary CEO, who shares the raw trials and triumphs of leaving the security of corporate life for the entrepreneur lifestyle. Neil reveals a trove of strategic wisdom for making an indelible mark in the competitive digital landscape. Together, they dissect the art of crafting offers you can't …
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Is 2024 the year of Great Uncertainty? Are you concerned about your current role, your career, your personal brand, your LinkedIn profile? Then take a listen to our guest on the All Things Considered CX Podcast with Bob Azman. Carol Kaemmerer took what seemed like shockingly bad news and turned it into an amazing opportunity. After a surprise downs…
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When you blend the harmonious world of symphony with the dynamic pace of entrepreneurship, you get a masterclass in managing cash flow and achieving success from the comfort of your home. In this episode, Tim talks with Uroš Lovišček, an experienced and licensed tax advisor at Optitax Financial. With a narrative that resonates like a well-composed …
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In digital marketing, SEO stands as a towering presence, often dictating the success or failure of online ventures. In this episode, Tim talks with Brandon Leibowitz, founder, and operator of SEO Optimizers, and they dive into the world of search engine optimization and how it serves as a cornerstone for building a formidable online presence. Brand…
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Rhonda L. Bowen is a global strategic communication guide with over 40 years of experience. An American living in Germany since 1983, she has worked with people from more than 70 countries. Since 1988 she has brought insights and support to thousands of BEST professionals (business, engineering, science, and technology). Through improved communicat…
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In today’s episode, Tim is joined by Richard Parker, the business acquisition wizard behind Diomo and RichardParker.com. They talk about Richard’s journey, from leveraging a cold to clinch the Sega Video rights deal in Eastern Canada to outlining the strategic imperatives that fueled his trajectory across 13 company purchases. It's a story that res…
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When Sean Tyler Foley, managing director of Total Buy-In, found himself on the precipice of a speaking engagement alongside Tony Robbins, he did the unthinkable — he turned his expertise into a book under a nail-biting deadline. Today, Sean Tyler joins Tim to talk about his remarkable journey from stage fright to spotlight, revealing the transforma…
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Have you ever wondered what separates good communication from the truly great? Sit tight as Brendan Kumarasamy, the charismatic CEO of MasterTalk, unravels this mystery. Tim and Brenden discuss the art of articulating ideas, the hurdles of marketing, and why a great marketer is critical for success. Brendan sheds light on how failure's transformati…
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A Pioneer. A Legend. A Passionate Leader. I am so pleased to welcome Jeanne Bliss to the 100th episode of the All Things Considered CX Podcast with Bob Azman. Jeanne, CEO and Founder of Customer Bliss, guides companies to the achievement of business growth through leadership bravery and elevated business practices. She is known globally for transfo…
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Rejection is a bitter pill to swallow. But isn't it just a part of life? In this episode, Tim is joined by Beate Chelette, the growth architect who transformed her life from being buried under a $135,000 debt to selling her venture to Bill Gates for millions! Through real-life instances of a salesperson or an artist, they underline that each 'No' w…
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In this episode, Tim is joined by Suman Cherry, founder of Cherry Talent Group, who shared her entrepreneurial journey. Suman unraveled the secret of her success by highlighting the significance of a human-centric approach to business and the importance of prioritizing self-care and family above work. As an entrepreneur, she spoke about the transfo…
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Are you running your business, or is your business running you? In this episode, Tim is joined by Tanya Alvarez, the founder of OwnersUP. They dive headfirst into entrepreneurship, addressing the importance of a solid support system and setting firm boundaries. They talk about how to increase the efficiency in your business operations through the r…
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In this episode, Tim talks with Dr. Keith McNally, an expert in educational leadership. They discuss how reaching out to his LinkedIn network during the isolation of the COVID lockdown sparked an incredible journey of transformation. They talk about the transformational journey of coaching, the deconstruction of old beliefs about success, and the n…
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Have you ever wondered what it's like to work from home, the challenges that come with it, and how to balance it all? Get ready to unravel these mysteries as Tim interviews our accidental entrepreneur guest, Joe D'Eramo. With over two decades of experience, Joe has successfully transitioned from traditional office work to remote work. He shares his…
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Do you know what your “Say – Do” ratio is? Fascinating conversation about service management with practitioner, Kevin Bollom. Kevin is vice president of Quality and Customer Experience for Trane Technologies’ Commercial HVAC Americas business – which goes to market as Trane®. Kevin is responsible for transforming customer experience to achieve a ne…
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Are you ready to tap into your intuition and embrace the power of your inner guidance? In this episode, Tim interviews Naranjan Nota, a spiritual teacher, mentor, and guide from Bright Shining Light. She helps people align with their souls, enhance their intuition, and build confidence in using their energy gifts. The episode delves into the import…
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Ever dream of hitting six figures in 90 days? Natalie Guzman, CEO of Nadora Org, did exactly that - and she’s here to share how! Natalie’s journey to success as a virtual assistant has been nothing short of extraordinary; her relentless passion for a flexible career that pays the bills and then some is genuinely inspiring. From the power of retaine…
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