Best Runbooks Podcasts (2024)

1
Runbooks & Playbooks 32:34

18d ago32:34

32:34

What happens if your RMM goes down and doesn't come back? We sit down with Mike Stewart of Anchor Networks and Charles Love of ShowTech Solutions to get their take on the importance of Runbooks. By the way, they were at a peer group and brought this up. Let's just say those who sleep alone at night are always looking for friends to share their no-s…

1
Zero Trust, Password Managers, BCDR, Firewalls, and Asset Management 41:39

31m ago41:39

41:39

Each of the items in the title are titles for show episodes dating all the way back to the beginning of 2020. They have made the top 10 playbacks for all time. I sit down with Chad Holstead of the BKS Team to talk through current trends and challenges related to these five. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/s…

1
Technology Challenges: Then and Now 40:41

2h ago40:41

40:41

We take a moment to remember where we were as an MSP. Joshua Smith of Reliaquest and Charles Love of ShowTech Solutions and I reflect on the technologies and challenges we faced more than eight years ago and then look at what has changed since. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support…

1
Fireside Chat: Control 17 Incident Response Plan 42:11

15m ago42:11

42:11

Last week we talked about playbooks and runbooks... This week we are back in the CIS Top 18 controls, #17 and while the timing might be coincidental it is a perfect fit. What we have learned going through the first 16 controls to get to here. Listen to Matt Lee of Pax8 unpack the safeguards and perhaps here a bit of a tussle as we grapple with Yell…

1
ChannelCon24 Highlights of Cybersecurity Track 26:57

7d ago26:57

26:57

I always like to catch one or two attendees of an event after they get home to see what did they come away with. I spoke with Jim Harryman of Kinetic Technology Group to get his reaction on an event that he has now attended for the third year in a row. If you weren't at Channelcon24 I hope this gives you some FOMO and that we will see you at CCF an…

1
Cyber Soldiers 35:05

22d ago35:05

35:05

The demand for cyber soldiers is always on the rise. We look at the challenges of protecting Critical Infrastructure and that while there is a lot of Doom and Gloom... there is hope. I sit down with Chris Storey of Qriar to discuss the importance of Incident response planning and how the right plan and some education might actually create a tipping…

1
Using Defined Standards to Manage Risk... 36:57

29d ago36:57

36:57

Using a framework to find gaps in your organization is a great way to improve your security posture. Have you thought about using the same framework with your clients? I think you find this discussion with Jim Harryman of Kinetic Technology Group a real eye-opener to the opportunities you have to reduce risk within your own company and that of your…

1
Fireside Chat Control 16 43:03

2M ago43:03

43:03

We are finally talking about Application Software Security with Matt Lee of Pax8. We went deep on a few safeguards and found some tangents. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support

1
Cybersecurity Training Works 30:55

2M ago30:55

30:55

Ever wonder what the world outside of IT does with cybersecurity awareness training? If they don’t engage with an MSP, how many do it at all? I sit down with Jennie Johnson of TCE Company to get her perspective on transitioning from the world of education (K12) to working in the IT Managed Services space. --- Support this podcast: https://podcaster…

1
Email Automation Overload 32:02

2M ago32:02

32:02

We have all configured Email automation at some point and we often use systems and tools that automate email notifications with actions or instructions. With that being said, how often do we check in on the recipient as to whether or not the action and instructions are being followed. Listen to Charles Love of ShowTech Solutions share his experienc…

1
Achieving the CompTIA Cybersecurity Trustmark 26:21

2M ago26:21

26:21

Talking through the CompTIA Cybersecurity Audit outcome with Jim Harryman of Kinetic Technology Group. Obtaining the Trustmark is no small feat and requires dedication and effort by the entire organization. In this episode, we will talk about where they find themselves as they navigate the next twelve months as they prepare for the next audit. --- …

1
Fireside Chat Control 15 30:10

3M ago30:10

30:10

We find ourselves getting closer to the end of CIS Top 18. In this episode, Matt Lee of Pax8 and I discuss Service Provider Management. Matt does an excellent job of laying out a success path for any MSP to implement. You should note that this is a non-technical control. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/supp…

1
ITN Secure Session Recap 29:13

3M ago29:13

29:13

If you didn't get a chance to attend the sessions on MSP+ Playbooks or tabletop exercises, then join Matt Topper and me as we recap some of our interactions with attendees and feedback from both our sessions. In this episode there are no fire alarms. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support…

1
When do MSP Clients Call? 29:45

3M ago29:45

29:45

Ever feel like a punching bag when the phone rings and you have an upset client? Do you communicate with your clients outside of IT support? I sit down with Morgan Barse of Wing Woman to talk about Marketing and how the majority of marketing needs to start after you onboard your client. I learned a lot from Morgan's insights, and I think you will, …

1
New Take on Cybersecurity 37:16

3M ago37:16

37:16

From Layoffs to job transitions in the channel. Desraie Thomas and I chat about cybersecurity and how it impacts us all. It doesn't just happen at work; yet, as employees, we have been given the tools and resources we don't often see at home. The kids and elderly are usually victims who never have their stories heard. Then, we wrap things up with a…

1
Fireside Chat: Control 14 53:32

4M ago53:32

53:32

Security Awareness and Skills Training is CIS Top 18 Control 14 is where Matt Lee of Pax8 and I sit down in our home offices to discuss the ins and outs of all nine safeguards. The importance of them and how they help your organization mature your workforce. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support…

1
MSP Perspective on Recruiters 35:35

4M ago35:35

35:35

Cybersecurity should be front and center in every organization, and who you hire impacts how well you can implement it. In this episode, we discuss having the right staff and aligning with company expectations and goals. While not necessarily a cybersecurity focus, we highlight how cybersecurity plays a role in who you hire and what you might look …

1
Cybersecurity Perspective on Social Media 27:43

4M ago27:43

27:43

Social media lives Social media is somehow a part of our everyday lives, and we see different platforms that cater to varying types of communication and content. With that said, when we misuse the platforms or share too much, we potentially risk all that we care to protect. Join me as I discuss the ins and outs of the appropriate use of Social Medi…

1
MSPs Need Recruiters Too 36:55

4M ago36:55

36:55

Cybersecurity is not the primary focus for hiring new employees but is vital to ensuring you hire the right candidate. I sit down with Ted White with Vertical Talent Solutions to discuss a strategy that lines up suitable candidates with MSPs so that the effort spent to get the right candidate isn't a pleasant and perhaps even enjoyable opportunity.…

1
Where MSP and an MSSP Intersect 31:15

5M ago31:15

31:15

Ever wonder if you should be offering cybersecurity services? Are you taking on liability that isn't worth it? I sit down with Scott McCrady CEO of SolCyber to discuss the opportunities and benefits of partnering with an MSSP. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support…

1
Fireside Chat Control 13 Network Monitoring & Defense 36:37

5M ago36:37

36:37

It is the Third Tuesday of the month, and we bring you to Control 13. This is an exciting Control (they all are) because it is often confused with being legacy, it is also potentially cost-prohibitive, and we believe it will likely only be doable when partnering with third-party resources. Matt Lee brings it home as he always does! --- Support this…

1
Collecting Evidence 27:23

5M ago27:23

27:23

MSP spend a lot of time and energy trying to align with standards from one of the many frameworks that are out there to improve their cybersecurity posture. Whether you do it to meet regulatory requirements, or are just looking to improve your business operations, how do you know when you are failing or succeeding? I sit down with Jim Harryman of K…

1
Getting Started With Tabletop Exercises 37:23

5M ago37:23

37:23

Tabletop exercises or simulations can be daunting and scary. Join me as I sit down with Sarah O'Kelley from Choice Cyber Solutions as we discuss some tips and tricks to success with your first Tabletop. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support

1
Security Awareness and Skills Training 32:05

5M ago32:05

32:05

If you are familiar with CIS v8 Top 18 then you might be comfortable talking about Security Awareness and Skills Training. I sit down with Jim Harryman of Kinetic Technology Group to talk about the Why and the Proof that ever solution provider should be considering in their own traning. --- Support this podcast: https://podcasters.spotify.com/pod/s…

1
Fireside Chat CIS Control 12 40:37

6M ago40:37

40:37

We are on Control 12 in our Fireside chat with Matt Lee and are digging into a control with only one IG1 safeguard and only one IG3 safeguard. Network Infrastructure comes with some rabbit holes and tangents, but I think you will find that this control is essential to most MSPs. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1…

1
Parting ways with a client or prospect 29:39

6M ago29:39

29:39

As an MSP, many decisions go into taking on a new client or getting rid of an existing one. I sit down with Charles Love of Showtech Solutions to discuss when the decisions are tied to cybersecurity and where one should consider drawing a line in the sand. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support…

1
Vendor and Product Evaluation 38:02

6M ago38:02

38:02

What does it look like to have an employee request approval for a specific tool? Do you have an evaluation process? What types of risks are introduced that you need to consider when evaluating a new vendor, product, or service? All of these questions and more are discussed with Chad Holstead of BKS Group. --- Support this podcast: https://podcaster…

1
Is Cyber Insurance Enough? 23:44

6M ago23:44

23:44

When a vendor fills a gap in cyber, they deserve to be heard. I sat down with Nick Wolf of Cork to discuss the cyber insurance industry and the space they fill. I'd say Cork is to cyber insurance like Aflac is to Medical insurance. Join Nick and I as we navigate the challenges with questionnaires, insurance questionnaires, and all the crazy around …

1
Fireside Chat: Control 11 Data Recovery 33:01

7M ago33:01

33:01

Storage costs are relatively cheap compared to the cost of storage, but one might say that data recovery is where most MSPs have been very successful. Years back, we were challenged with costs around storage and destination fees costs, so we had to be selective about what we backed up. In today's world, the cost of storage is relatively cheap in co…

1
Data Protection 33:51

7M ago33:51

33:51

Data protection is tough when you don't know where your data is or who might have access to it. Join me as I sit down with Prandar Das, cofounder of Sotero, as we discuss the challenges and the opportunities that AI and LLM bring as we continue to look at better ways to protect data. Stick around for the four tips to follow on your own journey to p…

1
Risk of Risky AI... 35:30

7M ago35:30

35:30

How many buzzwords do we have in the MSP world? MSP, MSSP, Web 2.0, AI? At any rate, we now have AI as a buzzword to deal with. Kidding AI is a lot more than a buzzword. Join me as I discuss AI and the risks of AI with Jim Harryman of Kinetic Technology Group. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support…

1
ToDo or not ToDo 29:43

7M ago29:43

29:43

How we manage our time for a work life balance plays a role in how we work in both in our strategic and tactical workflow. I sit down with Jason Slagle of CNRW to discuss how important keeping track of what we do in a planner or in our PSA or other tools is critical when things happen. Evidence is hard to come by after the fact. --- Support this po…

1
Selling Cybersecurity Services 27:53

8M ago27:53

27:53

I have heard MSPs say, "we just eat the cost for some services." Whether they are services you have implemented internally are not, it doesn't mean you shouldn't sell those services. Liste to Bill Mulcahey of M6 Technology share his challenges and opportunities. Remember forward progress is good progress! --- Support this podcast: https://podcaster…

1
Fireside Chat - Control 9 Email & Web Browser Protections 32:25

8M ago32:25

32:25

We have made it halfway through the CIS Top 18 and Matt Lee of Pax8 delivers again with a compelling argument for Control 9's demanding our undivided attention. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support

1
Hiring Security Resources 30:46

8M ago30:46

30:46

Hiring cybersecurity resources and the costs associated with it. What does the job description look like, and what are the responsibilities? Mike Stewart of Anchor Networks and I discuss the challenges and opportunities of hiring staff to help with cybersecurity. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support…

1
Data Backup and Air gapped? 38:56

8M ago38:56

38:56

I have had multiple conversations around backup vendors and the shift to solutions that are direct to cloud and other feature requirements that we didn't even consider 6-10 years ago. Remember the world before the data actors started doing data exfiltration. Join me with Matt Horning of Blue Tree Technology as we explore everything from the 3, 2, 1…

1
2024 Outlook in Cyber 31:28

9M ago31:28

31:28

As 2023 comes to a close and you I thought in traditional fashion, we share with you our outlook for 2024. Joshua Smith of Reliaquest and I have a few optimistic observations that might have been shadowed by some Sky Net references, but I think 2024 has a lot of potential. Enjoy the holidays and we will see you soon in 2024. --- Support this podcas…

1
Fireside Chat - CIS Control 8 - Audit Logs 39:57

9M ago39:57

39:57

CJ and Matt Lee of Pax8 discuss control 8, which pertains to audit logs. Some of the safeguards are easy to satisfy... just turn the logging function on and set to 90 days. Others will require more effort but all are reasonable for MSPs to pull off. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support…

1
2023 Look back in Cyber 29:36

9M ago29:36

29:36

From tools and breaches to LLM, IoT and OT we talk about it all. Where we have been and how far we have come with Charles Love of ShowTech Solutions, and Joshua Smith of Reliaquest. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support

1
My Cell Phone's Been Cloned 29:22

9M ago29:22

29:22

We all know the dangers of connecting to Airport Wifi... Join Sarah Goffman and I as we discuss the dangers of connecting even your cellphone to public wifi. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support

1
Ideals vs Reality 32:40

9M ago32:40

32:40

What does future growth and sustainability look like in the MSP space? Acquisitions abound, SMBs and micro-SMBs bounce from one MSP to another... What is the future yield especially when we start discussing cybersecurity challenges and adopting even good cyber hygiene? I sit down with Eric Hanson of Inland Productivity to get his take on the future…

1
Fireside Chat - Control 07 Continuous Vulnerability Mgmt. 43:41

10M ago43:41

43:41

Deep dive into control 7 with some influences of other controls. We know that OS patch management, change management, Third Party App management and third party app patching aren't always prioritized the way it should be considering today's threat landscape. Matt Lee is on a pedestal on this control so stay tuned through the end as we run a bit lon…

1
ITN Connect Recap 2023 34:17

10M ago34:17

34:17

I sat down with Matt Fisch of Fortmesa to discuss observations and highlights from ITN Connect. From new vendors in the pavilion tackling niche cybersecurity challenges to conversations with Solution providers that show our industry is maturing. --- Support this podcast: https://podcasters.spotify.com/pod/show/msp1337/support…

1
Business Email Compromise 33:27

10M ago33:27

33:27

Maybe we have talked about this before? At any rate Business email compromise is a constant threat. We do Phishing simulations and other security awareness training to help our staff and clients make good choices, but we aren't always perfect. I sit down with Dan Gilligan with Integra MSP to hear his journey in dealing with this issue and the tools…

1
Insider Threats 40:05

10M ago40:05

40:05

What are insider threats? Tim Schnurr and I discuss the importance of cybersecurity in protecting digital assets and preventing insider threats in organizations. There is a overwhelming need for employee education, the use of data classification tools, and the implementation of monitoring tools to track data flow. This is a great way to have open c…

1
Industry Conference Overload 30:06

11M ago30:06

30:06

Thinking back ten-plus years on the industry conferences we have attended in person and online. With vendor mergers and acquisitions it is hard to determine which shows you should still attend and every day it seems there is a new road show, quarterly show or another membership conference. How do you make decisions to attend what is relevant? --- S…

1
Fireside Chat - CIS Control 10 - Malware Defense 41:01

11M ago41:01

41:01

As we go through the CIS controls we try to stay in sequence but as a result of some discussions at recent events, we decided to jump to Malware Defenses. Hopefully, Matt Lee's insights and my humor will be enough for you to endure 30 minutes on what you should do in your journey to address Malware Defenses. --- Support this podcast: https://podcas…

1
Getting an Assessment... 26:49

11M ago26:49

26:49

We talk about frameworks, compliance, cybersecurity, and many things in between but we haven't discussed getting assessed against a framework or even the new CompTIA Cybersecurity Trustmark. I sat down with Omer Kasim Aslim of Lake Ridge to discuss assessments. How the different frameworks, whether prescriptive or not, are often looking for complia…

1
Should I Sell Compliance Services? 31:39

11M ago31:39

31:39

In recent years we have seen Solution Providers begin offering services that are showing a shift in our industry around our client and client prospect needs. Five years ago very few solution providers would be comfortable talking about risk registers, GRC tools, PoAMs, and take a leadership role with our clients. Joine me as I sit down with Chad Ho…

1
CompTIA Cybersecurity Trustmark Progress 33:53

12M ago33:53

33:53

From the trenches... I sit down with Jim Harryman of Kinetic Technology Group to discuss their progress through the new CompTIA Cybersecurity Trustmark. What are the significant challenges and what are the easy wins. A glipse into the journey that got Kinetic Technology Group to where they are today and preparing for their asessment at the end of t…

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