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Hey there! I’m Irina, and welcome to WFM Unfiltered! This is the podcast where we spill the beans on everything happening behind the scenes in workforce management. If you’ve ever felt like no one’s listening to your thoughts and frustrations about WFM, this is your new favorite spot. Every week, I’ll chat with awesome guests who know a thing or two about managing workforces. We’ll laugh, we might rant, and yes, there could be some cursing (just a bit!). We're going to talk about the latest ...
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Brian Witt and Gary Fuchs share decades of experience in truly tackling workforce management problems with thousands of contracting businesses, as well as experiences, challenges, and success from contractors across the globe. They also love to share cigars and bourbon 🥃.
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Part 2 - Mental Health in Contact Centers, WFM teams and more with Craig Fearn
27:21
27:21
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Send us a Text Message. In this episode of WFM Unfiltered, we're diving into the second part of our insightful conversation with Craig Fearn, the Wellbeing Ambassador for the Institute of Directors in the UK. With over 22 years of experience in mental wellbeing, Craig brings a wealth of knowledge on how to foster a healthier workplace environment. …
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Mental Health in Contact Centers, WFM teams and more with Craig Fearn
26:52
26:52
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Send us a Text Message. 🚀 The latest episode of WFM Unfiltered is live, featuring the amazing Craig Fearn! Craig and I delve into the mental health challenges in contact centers and WFM teams. We discuss strategies to combat burnout, the importance of supportive work environments, and why mental health needs to be a priority in the workplace. Don't…
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Building your own Workforce Management platform is expensive. On top of that, makeshift scheduling tools can’t withstand the test of time and will leave you in a lurch when they inevitably fail. Your people will find the limitations of your software far faster than you expect. It’s a lot harder than it might seem too, because writing spreadsheet ma…
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Send us a Text Message. In this episode of WFM Unfiltered, Irina chats with Greg McConney, the Vice President of Workforce Planning, Analytics, and Business Intelligence at XtendOps. Greg brings his extensive experience from his previous role at Verizon to delve into the intricate world of workforce management metrics. The focus of their discussion…
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Pay Your Real Time Analysts! | Sarah Thompson
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26:17
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Send us a Text Message. In this episode of WFM Unfiltered, Irina Mateeva sits down with the dynamic Sarah Thompson, Senior Planning and Insight Lead at Skipton Building Society, to delve into the often-overlooked role of real-time analysts in workforce management. Sarah, known for her authentic and vibrant presence on LinkedIn, brings a fresh persp…
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Let’s talk about Superintendents. Who are they, and what do they do? This episode is dedicated to the hardworking people in this mission-critical role that are notoriously burdened by administrative tasks and outdated tools to do their job. Learn more at our website or on our social channels: Website Linkedin Facebook YouTube…
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Roadmap Rants & WFM Realities - Bryan Hamann
24:44
24:44
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24:44
Send us a Text Message. Join us for another exciting episode of WFM Unfiltered as we sit down with Bryan Hamann, a seasoned Workforce Management expert with over a decade of experience in optimizing resources and capacity planning. Bryan has worked with notable companies such as Charter Spectrum and Figure Lending, and he brings a wealth of knowled…
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Metrics Mayhem: Adherence vs. Conformance - Frank Berlanga
28:49
28:49
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28:49
Send us a Text Message. Join us for our outrageous pilot episode of WFM Unfiltered, as we sit down with Frank Berlanga, a seasoned expert in workforce management. With nearly a decade of experience in the field, Frank brings a wealth of knowledge and a touch of humour to our discussion. From his beginnings as an intraday analyst to his current role…
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The devil is in the details. This episode of Construction is Hard takes a look at the perils of runaway detailing budgets. You probably know a Two Week Thomas. Ask him how much longer he’s on a project, and he’ll always give the same answer: Two weeks. “He becomes the guy in the trailer and he's doing all kinds of things. He's emptying the garbage,…
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Send us a Text Message. Welcome to WFM Unfiltered! This is the podcast where we spill the beans on everything happening behind the scenes in workforce management. If you’ve ever felt like no one’s listening to your thoughts and frustrations about WFM, this is your new favorite spot. Every week, I’ll chat with awesome guests who know a thing or two …
…
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A Contractor’s Tech Adoption Mentality Part 2
45:42
45:42
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We continue our chat with Toby Mitchell from Classic Electric & Consulting about tech adoption for contractors. They dive into how software companies are perceived and how important it is to ensure contractors are the right fit for adopting a tool — or it results in a “failed marriage.” Learn more at our website or on our social channels: Website L…
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Season 2 is here, and this time we brought a friend! Hosts Brian Witt and Gary Fuchs are joined by Toby Mitchell, president of Classic Electric & Consulting. Toby shares insights from his paper, providing a simplified guideline and a starting point for contractors who need a roadmap to make confident decisions when adopting new technology. Visit ww…
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In the season one finale, Brian & Gary go deep on R.O.I. — return on investment. When you marry Workforce Management principles with a tool fit to the task, you open doors to achieving profits and efficiencies that couldn’t have possibly existed before. Learn the differences between Hard R.O.I. and Soft R.O.I., and how changing up your reporting st…
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Episode 10: Workforce Management Discipline
1:01:42
1:01:42
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You’ve implemented the six pillars of Workforce Management. Now what? Sticking to it with a Workforce Management platform, ensuring strict processes and guardrails are in place across the organization to keep things running smoothly. Join Brian & Gary for a conversation all about Discipline. Learn more at our website or on our social channels: Webs…
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Episode 9: Workforce Management Pillar 6: Productivity
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39:25
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Join Brian and Gary on the sixth pillar in the WFM Business Practice: Productivity. We define Productivity as “units of work placed or produced per man hour.” And it’s not to be confused with Earned Value Analysis, that’s a management and planning technique that measures productivity. Measuring it against your Labor Plan can alert you to profit fad…
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Episode 8: Workforce Management Pillar 5: Information
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34:54
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Why are we talking about Information? Imagine printing out a colored CAD drawing. All the systems are different colors - the power is blue, the fire alarm is red, etc. But then you send the black and white version of the drawing out to the field to save money. The fifth pillar of Workforce Management is Information because prioritizing it can trans…
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Episode 7: Workforce Management Pillar 4: Communications
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27:36
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Join Brian, Gary & special guest Toby Mitchell from Classic Electric & Consulting on the fourth pillar in the WFM Business Practice: Communications. We define Communications as the active push of information to pertinent parties. Why hasn’t construction adopted better forms of communication? It’s perplexing. The reason: there haven’t been platforms…
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Episode 6: Workforce Management Pillar 3: Schedule
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The third pillar in the Workforce Management business practice: Scheduling. What is Scheduling? A simple concept, but harder when you really break it down. Brian and Gary define Scheduling as “the process of allocating current employees across multiple projects with consideration to the individual attributes (the Roster), and current or future avai…
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Episode 5: Workforce Management Pillar 2: Roster
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We’re on Pillar 2 of the Workforce Management Business Practice. If you’re short on labor, but also behind on maintaining your workforce Roster in a software platform, you’re not set up for success in your field operations. Brian and Gary guide MEP and Self Perform contractors on a successful foundation for Rostering. Learn more at our website or o…
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Episode 4: Workforce Management Pillar 1: Forecast
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24:06
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A deep dive into the first pillar of Workforce Management pillars: Forecast. Forecasting is a hot topic — it seems like everyone is chasing it. Brian & Gary break down forecasting and discuss misconceptions related to mixing up project planning with long-term forecasting. Learn more at our website or on our social channels: Website Linkedin Faceboo…
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Episode 3: Move from “We are in Spreadsheet Hell” to Sustainability
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24:52
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It’s common in construction to find labor coordinators in a stressed position, and that’s usually because they don’t have the right platform. Without technology in place, the people and processes take on the weight. Learn how Gary searched for a Workforce Management platform for years, until he came across Brian at LaborChart. From there, the duo j…
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Brian & Gary crack open the basics of the Workforce Management business practice uniquely tailored to self-perform and MEP contractors. With technology evolving in construction, the business practice is evolving too. Ask yourself: are you weak in any of these areas, and do you have a software platform to manage each of these with? Forecast: What sh…
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Episode 1: Better Workforce Management for Speciality Contractors
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Inconsistent Workforce Management is the norm across construction. It’s not standard to do labor planning for all projects, but it should be. Tune in to the inaugural episode where Brian & Gary finally unleash a Workforce Management Program that uniquely supports specialty contractors. Learn more at our website or on our social channels: Website Li…
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