On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
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Modern Marketing Engine podcast hosted by Bernie Borges
Bernie Borges - Host of the Modern Marketing Engine Podcast
The Modern Marketing Engine podcast hosted by Bernie Borges is the podcast for the modern marketer who wants to hear from their peers in the trenches and the occasional analyst or rock-star-influencer sharing strategies and tactics about what’s working in modern marketing. Show notes are available at http://bit.ly/MME-show
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The Midlife Fulfilled podcast is for men and women over 40 who say NO to a midlife crisis because they thrive across these five pillars: Health | Fitness | Career | Relationships | Legacy. I'm your host, Bernie Borges. Join me each week with inspiring stories from the guests I interview, as well as experts who inform you on important topics, and my solo episodes with my takeaways and teachings to empower you to overcome a midlife crisis and thrive in your midlife seasons. Subscribe on your f ...
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The Business of Marketing podcast discusses how to win in the current marketing landscape. Hosted by A. Lee Judge, Digital Marketing Consultant along with a Mastermind Group of professional marketers. Stay up to date and sharp on your marketing knowledge while learning from these experienced marketers.
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Ep 192 Breaking the Silence in Men’s Midlife Crisis Challenges
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Send us a Text Message. In this episode, I had a thought-provoking conversation with Alice Kearney, founder of Future Proof My Life. We delved into the often overlooked topic of men's midlife crisis challenges and the importance of finding support and resources tailored to this demographic. Here are some key discussion points from our conversation.…
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Ep 191 Rediscovering Purpose by Embracing Wellness in the Outdoors
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Send us a Text Message. On episode 191 I had thought-provoking conversation about finding passion and purpose after 50 with Belinda David. Here are three key discussion points. 1️⃣ Embracing Change: Belinda's story began with a moment of self-reflection. She faced the challenges of midlife, including the stress of the corporate world and the impact…
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Unveiling iQor India's Strategic Leadership in CX Innovation In this episode of the Digitally Irresistible podcast, we are joined by Maneet Sehgal and Manish Parikh, leaders at iQor India who bring a wealth of expertise in operations and financial services. With over two decades of experience, including 15 years at iQor, Maneet has overseen signifi…
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Ep 190 Maximizing the Potential of a Multigenerational Workforce
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Send us a Text Message. In episode 190 you'll meet Spence Wixom, President and CEO of The BrooksGroup. We discussed the impact of multigenerational dynamics in the workplace, focusing on the Baby Boomers, Gen X, Millennials, and Gen Z. Three key discussion points are: 1️⃣ Communication Preferences Across Generations: Spence highlights the unique co…
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Ep 189 Leverage Your Accumulated Skills in a Third Career at Midlife
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Send us a Text Message. In episode 189 I am "looking back" to episode 25 featuring Kurt Shaver, published August 1, 2022. In season one of the podcast, this was a "BF to AF" conversation, i.e., before fulfillment to after fulfillment. Kurt shares the journey of finding fulfillment in his third career. From corporate tech sales to entrepreneurship a…
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Ep 188 Unlocking Purpose Through Encore Education at The Tower Fellows Program
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Send us a Text Message. In episode 188 you'll meet Megan Frisque, the director of the Tower Fellows Program at the University of Texas at Austin. Megan shares valuable insights into how the Tower Fellows program helps individuals in midlife find purpose and fulfillment through an immersive encore education experience. Here are three key discussion …
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Gain Competitive Edge in AI Through Data Annotation and Labeling
21:49
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Unveiling Accelerated Business Success by Unlocking AI Potential We welcome Joe Buggy to this week’s episode of the Digitally Irresistible podcast. As an innovative executive leader with a rich background in operations, business development, and finance, with specialization in the BPO sector, Joe is renowned for his strategic insights. Growing up a…
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Ep 187 Navigating the Impact of a Midlife Crisis on Financial, Career, and Mental Health
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Send us a Text Message. In this 'On My Mind' episode, I examine the cost of a midlife crisis, focusing on how millennials are affected, and comparing it with those in their forties and fifties. I highlight the potential long-term consequences and offer coping strategies for navigating this challenging phase. Three key points I cover are: 1️⃣ The Mi…
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Ep 186 Millennials Redefine Midlife Crisis and the Road to Fulfillment
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Send us a Text Message. In this 'On My Mind' episode, I delve into findings from a recent report published by The Thriving Center of Psychology titled Millennials in Crisis. Here are three key points and my takeaway: 1️⃣ Millennials Struggle with Midlife: The report from the Thriving Center of Psychology revealed that 64% of millennials have experi…
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Ep 185 Empowering Women Over 50 to Build a Legacy Business
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Send us a Text Message. Viveka von Rosen joins me for a 'Maximum' episode. Viveka built her career as an international speaker, trainer, and author with deep expertise in LinkedIn. Now she empowers women over 50 to build legacy businesses. We had an inspiring conversation about creating legacy, achieving fulfillment, and impacting the world through…
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Ep 184 The Intersection of Leadership, Legacy, Impact and Fulfillment
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Send us a Text Message. On episode 184 you'll meet Ed Brenegar, a leadership thought leader having spent forty years as a leadership consultant, coach, mentor, trainer, speaker, college program founder, writer, and podcaster. Here are three key discussion points from our conversation: 1️⃣ Personal Initiative in Leadership: Ed highlights how all lea…
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A Balanced Approach to CX Leadership With Head and Heart
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The Vital Role of Leadership in Customer Satisfaction We welcome Daniel Burks to this week’s episode of the Digitally Irresistible podcast. As a retail management professional with over two decades of experience in elevating customer experience and service excellence, Daniel brings a perspective on leadership that blends both intellectual and heart…
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Ep 183 Master These 5 Pillars for Fulfillment Over 40
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Send us a Text Message. In episode 183 I take you on a journey through the 5 pillars of midlife fulfillment with insights on health, fitness, career, relationships, and legacy, as a framework for thriving in adulthood over 40. Health: A Crucial Foundation You experience unique health transitions over 40 along with the crucial role of mental well-be…
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Ep 182 Season 3: Unlocking the Keys to Deep Fulfillment for Midlife Thriving
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Send us a Text Message. Welcome to season three of the Midlife Fulfilled podcast. This is the first 'On My Mind' episode where I focus on explaining the difference between fulfillment and happiness, highlighting the significant role of fulfillment in your life. Three key points I cover are: Understanding the Distinction Between Fulfillment and Happ…
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Ep 181 How to Discover Your Leadership Potential
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Send us a Text Message. In this takeaway episode, I explore key insights from my conversation with Dave Altman on episode 180. I begin by reviewing the three main talking points from ep 180: 1️⃣ Leadership Starts with Leading Oneself Dave emphasizes that the essence of leadership begins with leading oneself. This broader understanding of leadership…
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Ep 180 The Essentials of Leadership are Humility, Empathy and Legacy
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Send us a Text Message. Episode 180 features David Altman, the Chief Research & Innovation Officer at the Center for Creative Leadership (CCL). Dave has published over 100 journal articles and book chapters, as well as five books including Discovering the Leader in You. Three key discussion points are: 1️⃣ Leadership Starts with Leading Oneself Dav…
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How iQor’s Qoncierge Program Connects Employee Advocacy and Customer Satisfaction
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Creating Onboarding Experiences That Empower New Hires In this episode of iQor’s CX Labs Digitally Irresistible podcast, John Mercer, director of continuous improvement at iQor, delves into iQor’s Qoncierge program, which is dedicated to welcoming newly hired frontline employees. In this role, he supports the Qoncierge team to make sure they have t…
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Ep 179 Unveiling Elite Performance Through Self Awareness and Honesty
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Send us a Text Message. In this takeaway episode, I explore key insights from my conversation with Art Turock on episode 178. I reviewed three main talking points from ep 178: 1️⃣ Deliberate Practice: Art explains that deliberate practice isn’t just repeating the same practice over and over. It involves pushing yourself out of your comfort zone and…
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Ep 178 Redefining Elite Performance in Midlife Fitness and Career
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Send us a Text Message. Episode 178 features Art Turock. Art has excelled in business and sports over the past three decades, delivering speeches to Fortune 500 companies and competing as a pentathlon athlete in his 50s. In this episode, Art shares his "bizarre reboots" and discusses achieving elite performance in fitness and career during midlife.…
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Ep 177 Blending Human Design with Biblical Faith
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Send us a Text Message. Have you ever heard of Human Design? In this takeaway episode, I explore key insights from my conversation with Vickie Dickson on episode 176. I reviewed three main talking points from ep 176: 1. Understanding human design, an intricate system based on a mix of astrology, biochemistry, The Chakra System, the I Ching, Kabbala…
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Ep 176 Human Design Explained for Purpose and Relationship Dynamics
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Send us a Text Message. Episode 176 features Vickie Dickson, a lifelong entrepreneur and certified holistic nutritionist who specializes in using human design as a tool to guide intentionality in this journey we call life. Vickie explains the concept of human design as a practice that captures an individual's energy patterns, identifying your stren…
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Customer Experience Is Everything in a Member-Centric Business
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Building and Sustaining Memberships Through Excellent CX This week we welcome Jennifer Blevins to the Digitally Irresistible podcast. Jennifer is the senior vice president of member engagement and relationship management at Wespay, a payments association that guides its members with insights on best practices, business solutions , strategy, complia…
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Ep 175 Rethinking Your Success Through The Power of Vision
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Send us a Text Message. Welcome to this takeaway episode from my conversation with Clara Capano in episode 174. Clara, is a successful entrepreneur, author and, coach with a powerful message about finding balance and purpose in life through vision. Here are three key discussion points from my conversation with Clara: 1️⃣ Find clarity in your vision…
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Ep 174 Balancing Personal and Career for a Rewarding Midlife
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Send us a Text Message. Episode 174 features Clara Capano an internationally recognized speaker and author, to discuss her CLARATY Success Method. Clara shares her powerful personal journey to finding the balance between her personal and career life. Three key discussion points from our conversation are: 1️⃣ Find clarity in your vision: Clara share…
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Ep 173 The Impact of Making Fitness a Priority
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Send us a Text Message. In this takeaway episode, I am inspired by my conversation with Alan Misner on episode 172 about his journey from a corporate career to prioritizing fitness and overall well-being. Here are three key discussion points from our conversation that led to my takeaway: 1️⃣ Invest in Your Health 2️⃣ Be Mindful of Movement Patterns…
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Ep 172 Embracing Fitness for Independence and Vibrant Midlife Living
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Send us a Text Message. On episode 172 Allan Misner and I delve into maintaining physical capability and independence as we age. We share Allan's insights along with our personal experiences on the importance of fitness and wellness, discussing how small and consistent investments in our health can lead to a better quality of life as we grow older.…
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Empowering Employees for CX Excellence Through Organizational Development
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Welcome to the latest episode of iQor’s CX Labs Digitally Irresistible podcast where we delve into the world of organizational development with Mark Monaghan, vice president of organizational development at iQor. Mark shares insights on the components of organizational development, as well as heartwarming examples of employees whose careers have be…
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Ep 171 Getting Out of Your Comfort Zone Leads to Transformational Personal Development
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Send us a Text Message. In this takeaway episode, I am inspired by my conversation with Danielle Devening-Limon on episode 170 . The three key discussion points from that conversation are: 1. The impact of having a life coach: After we began a coaching relationship focused on Danielle's career, we organically pivoted to a life coaching relationship…
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Ep 170 Life Coaching Wisdom Balancing Career Growth and Personal Health
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Send us a Text Message. This episode features Danielle Devening-Limon, an expert freelance creative professional, brand strategist, and front-end web developer. She discusses the impact of life coaching with me on her life and career. Three key discussion points: 1️⃣ Mindset Shift and Confidence Growth: The significant mindset shift and growth in c…
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Ep 169 The Pursuit of Impact and Legacy One Person at a Time
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Send us a Text Message. In this takeaway episode, I am inspired by my conversation with Phil Gerbyshak on episode 168 about his transition from the business world to substitute teaching. Here are three key discussion points from our conversation that led to my takeaway: 1️⃣ Embrace New Beginnings: Phil proves that it is never too late to pursue new…
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Ep 168 A Midlife Fulfillment Journey from Corporate VP to Substitute Teacher
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Send us a Text Message. This week's guest is Phil Gerbyshak. We caught up on Phil's journey starting from his recent milestone of turning 50 and making a bold transition into substitute teaching after more than 25 years in the business world in corporate and entrepreneurial roles. In December of 2023, with encouragement from his wife, Phil decided …
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Elevating Training for Agents With Active Learning
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iQor's Active Learning Approach in Business Process Outsourcing Creates Irresistible Employee and Customer Experiences On this episode of iQor’s CX Labs Digitally Irresistible podcast, iQor Senior Manager of the Active Learning Classroom Tarisse Grant-Shelton explores the evolution of training and development at iQor, a business process outsourcing…
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Ep 167 To Overcome a Midlife Crisis You Must Discover Your True Self
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Send us a Text Message. In this takeaway episode, I am inspired by my conversation with Kimmy Seltzer on episode 166 about the inevitable process of discovering your true self when dealing with and overcoming a midlife crisis. Here are three key discussion points from our conversation that led to my takeaway: 1️⃣ Confidence transcends age and relat…
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Ep 166 A Journey to Self-Discovery and Sexy Confidence in Middle Age
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Send us a Text Message. This week's guest is Kimmy Seltzer. Kimmy is a confidence therapist, dating strategist, and image expert for men and women in their 40s, 50s, 60s, and beyond. Kimmy shares her authentic journey through a midlife crisis, divorce, and the transformative power of a "red dress moment." In this episode Kimmy enlightens listeners …
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Ep 165 Activate Your Superpower for Greater Happiness and Fulfillment
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Send us a Text Message. In this takeaway episode, I am inspired by my conversation with Kristie Jones on episode 164. Kristie shares that her superpower is generosity. She says that she has an attitude of doing the right thing and the right thing will happen. Part of her mantra includes being available to anyone. She says she has 30 minutes for any…
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Ep 164 Harnessing Your Inner Superpower to Achieve Career Fulfillment in Midlife
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Send us a Text Message. Kristie Jones shares her BF to AF journey. She found career fulfillment in midlife by recognizing and harnessing her superpower. Three key discussion points from our conversation: 1️⃣ Embracing Change: Kristie's transition from the corporate world to a small business was a pivotal decision that led to personal and profession…
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Navigating the Future of CX With AI and Employee Engagement
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In this special edition of iQor’s Digitally Irresistible podcast, guest host Maribel De Leon chats with customer service expert and best-selling author Shep Hyken, chief amazement officer at Shepherd Presentations. Through his deep understanding of customer behavior and customer service, Shep shares his observations on artificial intelligence (AI),…
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Ep 163 A Big Mistake I Made Led Me to Gratitude in My Later Years
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Send us a Text Message. In this takeaway episode, I discuss why I struggle with an attitude of gratitude for achieving fulfillment in midlife. This stems from my conversation with Shep Hyken on episode 162. Here are 3 key discussion points from that conversation: 1️⃣ Attitude of Gratitude: Shep shared his practice of writing down something positive…
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Ep 162 Embracing an Attitude of Gratitude to Achieve Fulfillment in Midlife
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Send us a Text Message. Meet Shep Hyken. Shep has always been a positive person. He attributes his attitude of gratitude to his happiness and fulfillment. Professionally, Shep is a well-known author, speaker, and customer service expert. He is known for his inspiring speeches on being amazing to attract and retain customers. His amazement approach …
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Value-Centric Leadership Is Shaping the Next Era of Customer Service
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A Transformative Approach to Value-Centric Leadership On this episode of iQor’s Digitally Irresistible podcast, we welcome Sean Ilenrey. Sean is an award-winning tech executive, published author, and keynote speaker whose achievements have inspired his drive to help other professionals achieve their own definition of personal success. In his ground…
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Ep 161 Embrace Your Faith Journey in The Midlife Relationship Pillar
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Send us a Text Message. In this takeaway episode of the Midlife Fulfilled podcast, I share my key takeaway from my conversation with James Early on episode 160. I begin with a re-introduction of James Early and his journey from stay-at-home dad to a Bible teacher and podcaster. I highlight James' point that he doesn't thump people over the head wit…
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Ep 160 A Journey to Fulfillment from Stay-at-Home Dad to Bible Teacher and Podcaster
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Send us a Text Message. Episode 160 features my conversation with James Early. We discussed his journey to finding his purpose as a Bible teacher and podcaster. Here are three key discussion points from our conversation: 1️⃣ Fulfillment in Midlife: James discussed his experience as a stay-at-home dad, transitioning through different career paths, a…
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Ep 159 Work-Life Balance for CEOs Who Want to Thrive in Family and Business
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Send us a Text Message. My latest takeaway episode features my conversation with Walter Paulsen in episode 158. Walter Paulsen is a seasoned executive with a passion for coaching and mentoring other CEOs and founders as a Vistage Chair and Coach. Three of our key discussion points are: 1️⃣ The power of peer-level CEO coaching. 2️⃣ The CEO journey i…
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Ep 158 Lessons from a Silicon Valley Vistage Chair for High-Achieving CEOs
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Send us a Text Message. Walter Paulsen is a seasoned Vistage Chair in Silicon Valley, California. In this episode, he sheds light on the power of peer-level advisory groups and the transformational journey of CEOs navigating the high-pressure environment of Silicon Valley. Additionally, Walter discusses his upcoming book, focused on achieving balan…
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How iQor Harnesses Active Learning Strategies to Boost Employee Engagement
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A Former Frontline Agent’s Career Journey Contributes to a Powerful Active Learning Approach at iQor In this episode of iQor’s CX Labs Digitally Irresistible podcast, Jason Miles, director of active learning design and development at iQor, sheds light on the transformative impact of active learning in training and development. Jason’s active learni…
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Ep 157 Level Up As an Ambassador and Fill Your Legacy Fulfillment Pillar
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Send us a Text Message. I'm excited to share the latest takeaway from the Midlife Fulfilled podcast in episode 157. In this episode, I dive into my conversation with Denise Gable, where we discussed the power of the "can do" mindset and the concept of "can-do-ology™. Here are the 3 key discussion points from this conversation: 1️⃣ Embrace a Can Do …
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Ep 156 Unpacking Mindset Mastery through Can-Do-Ology™ with Denise Gabel
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Send us a Text Message. Denise Gabel is an international best-selling author, professional speaker, and mentor. Her book, "The Can Do Mindset," introduces the principle of "Can-Do-Ology™" to get the right things done with enthusiasm. Denise explains how embracing a can-do mindset can lead to new possibilities. Three key discussion points from this …
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Ep 155 The Life Changing Impact of Incremental Progress on Personal Growth
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Send us a Text Message. In this takeaway episode, I discuss the takeaways from the previous episode with Ashley Patrick on episode 154. Here are three key discussion points from our conversation. 1️⃣ Be intentional with your money: Ashley emphasizes the importance of creating a plan for your money and being intentional with your spending. 2️⃣ Embra…
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Ep 154 Detective Transforms into Debt Elimination and Financial Expert
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Send us a Text Message. In episode 154 personal finance expert Ashley Patrick joins me to share her inspiring journey from being a detective to becoming a financial and debt-elimination expert. Ashley discusses her approach to eliminating debt and reducing financial stress, drawing from her own experience of paying off $45,000 in 17 months and then…
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Ep 153 Why I Have Age Pride and You Should Too
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Send us a Text Message. In this takeaway episode, I discuss the takeaways from the previous episode with Carl Honoré on episode 152. The three key discussion points from this podcast episode include: 1️⃣ The slow movement advocates for quality over quantity and emphasizes choosing the right pace for each moment, resulting in increased fulfillment. …
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