Travel Channel's Anthony Melchiorri and hotel industry expert Glenn Haussman empower your business, your career and your life.
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Host Glenn Haussman is a well know travel industry personality, renowned industry speaker, writer, consultant, and publisher of novacancynews.com. Each show features incredible hospitality leaders that educate and empower listeners.
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The Modern Hotelier - Interviews with Hoteliers and Experts in Travel, Hospitality, Events & Food & Beverage
David Millili & Steve Carran
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
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#85: No Vacancy on The Modern Hotelier | with Anthony Melchiorri & Glenn Haussman
13:24
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"No Vacancy Live from HITEC: Featuring Podcast Pioneers Glenn Haussman and Anthony Melchiorri" In this episode, podcast veterans Anthony Melchiorri and Glenn Haussman discuss their experiences and insights from attending HITEC events over the years. They reminisce about the evolution of these events and share their personal highlights, including th…
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ESLA Icons & Experts: Investing in Extended Stay Hotels
28:21
28:21
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28:21
Scott Stevens, of HREC, and Glenn Bisping, Director of Franchise Services at Extended Stay America (ESA) on why major hotel brands are entering the extended stay segment, how the market has evolved, and why it's attracting investors. Discover the benefits of partnering with brokers for hotel investments, how to navigate current lending challenges, …
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Election Impact on Hospitality with Chirag Shah at LendingCon
3:09
3:09
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Glenn and Chirag Shah, American Hotel & Lodging Association's EVP, Federal and Political Affairs & Counsel, at LendingCon - Hospitality Investors Conference to explore the intersection of politics and the hospitality industry, especially with an election just around the corner. Episode Highlights: Election Impact: Discussing the potential effects o…
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792: Closing Hotel Deals in a High-Interest World
37:25
37:25
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Today we discuss the current state of the hospitality industry, including challenges and opportunities in the market. Ryan Bosch, Principal of Arriba Capital, Glenn and Anthony discuss impact of interest rates on hotel deals, the evolving lending landscape, and insights into the booming extended stay sector. Discover strategies for securing financi…
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892: Closing Hotel Deals in a High-Interest World
37:25
37:25
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37:25
Today we discuss the current state of the hospitality industry, including challenges and opportunities in the market. Ryan Bosch, Principal of Arriba Capital, Glenn and Anthony discuss impact of interest rates on hotel deals, the evolving lending landscape, and insights into the booming extended stay sector. Discover strategies for securing financi…
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#88: Helping Hoteliers Use Content to Drive More Conversions | with Jason Craparo
46:49
46:49
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In this episode, hosts David Millili and Steve Carran sit down with Jason Craparo, CEO of Hovr, a technology company revolutionizing guest engagement in the hospitality industry. Jason shares his fascinating journey from dishwasher to successful entrepreneur, including his experiences as a Sonic Drive-In franchisee and his time at Babson College. T…
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Infrastructure and Economic Growth in Central Florida with Congressman Darren Soto
3:11
3:11
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Glenn talks with Congressman Darren Soto during LendingCon about the significant infrastructure investments in Central Florida and its impact on the economy and tourism industry. Episode Highlights: Infrastructure Investment: Insight into the $3.5 billion expansion of I-4, aimed at alleviating the worst traffic in the nation and boosting Central Fl…
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Navigating Hospitality Development with Congressman Aaron Bean at Lending Con
4:38
4:38
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Congressman Aaron Bean and Glenn chat at at LendingCon in Orlando, Florida, discussing the latest issues and innovations in hospitality development. Episode Highlights: Event Overview: Reporting from LendingCon at the Rosen Center Hotel with 800 hospitality industry leaders. Human Interaction: Emphasizing the importance of personal connections in l…
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Icons and Experts: Maximizing Profits in Extended Stay Hotels: Expert Strategies for Revenue Management Success
29:57
29:57
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Discover the essential strategies for optimizing revenue in extended stay hotels! In this episode of ESLA’s Experts & Icons, Ewa Kemper, VP Revenue Management at Dellisart and cohost Doug Artusio, ESLA’s Founder, share essential tips for revenue management and the importance of finding the right balance between extended stay and transient guests. M…
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#87: How to Simplify Selling Spaces and Experiences for Hospitality | with Benjamin Powers
44:53
44:53
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In this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality profe…
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Tonight on the Friday Night Audit Happy Hour Extravaganza, we’re immersing ourselves in the future of hospitality experiences. Glenn, Craig Sullivan and Doctor Producer Suzanne Bagnera, PhD, CHA are focused on the secret TipTech lab – or is that Batcave? We drink, laugh and discuss their cutting-edge technology and unique approaches to enhancing ho…
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891: Crafting Emotional Experiences in Entertainment and Hospitality
48:44
48:44
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Dive into the world of immersive experiences and the future of themed entertainment with this episode. Join myself and Suzanne Bagnera, PhD, CHA as we sit down with Ryan A. Harmon, President and Chief Creative Officer of Zeitgeist Design & Production (OFFICIAL), to discuss the evolution and innovation in theme parks, hotels, and more. Discover the …
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791: Crafting Emotional Experiences in Entertainment and Hospitality
48:44
48:44
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48:44
Dive into the world of immersive experiences and the future of themed entertainment with this episode. Join myself and Suzanne Bagnera, PhD, CHA as we sit down with Ryan A. Harmon, President and Chief Creative Officer of Zeitgeist Design & Production, to discuss the evolution and innovation in theme parks, hotels, and more. Discover the trends, sto…
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#86: Hospitality Summer Camp, Acquisition Rumors, Computer Outage, Cookies, and more | July Hot Topics
19:11
19:11
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In this episode, Steve and David are joined by guest host Mercedes Blanco from The Hotels Network. They discuss various trending topics in the hospitality industry for July, including the rumor of Hyatt acquiring Standard Hotels, an extensive computer outage affecting multiple industries including hospitality and travel, the rise of 'bleisure' (bus…
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Today we’re seeing how one amazing couple – Karie Brittano and Julian Brittano -- is bringing their dream project to life, with a little help from Choice Hotels International's John Lancaster. This episode covers: Supporting Owners Access and Representation (SOAR) Program: Transitioning from the Emerging Markets Program to a new initiative focused …
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Today we’re seeing how one amazing couple – Karie Brittano and Julian Brittano -- is bringing their dream project to life, with a little help from Choice Hotels International's John Lancaster. This episode covers: Supporting Owners Access and Representation (SOAR) Program: Transitioning from the Emerging Markets Program to a new initiative focused …
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789: Unpacking the Root Causes of Employee Engagement Issues in Hospitality
41:01
41:01
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We’re delving deep into the root challenges of employee engagement and retention in the hospitality industry. Our guest, Szilvia Olah, Employee Experience Designer from The Strengths Company, joins us from Dubai. Key Highlights: Common Complaints: Discussion on the prevalent issues of low employee engagement and high turnover rates in hospitality. …
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889: Unpacking the Root Causes of Employee Engagement Issues in Hospitality
41:01
41:01
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41:01
We’re delving deep into the root challenges of employee engagement and retention in the hospitality industry. Our guest, Szilvia Olah, Employee Experience Designer from The Strengths Company, joins us from Dubai. Key Highlights: Common Complaints: Discussion on the prevalent issues of low employee engagement and high turnover rates in hospitality. …
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#84: An Inside Look at the Acquisition of SHR | with Rodrigo Jimenez
7:43
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In this episode, Steve Carran speaks with CEO Rodrigo Jimenez about the recent acquisition of SHR by the UK-based Access Company. Jimenez shares the excitement and opportunities brought by this merger, highlighting Access Company's diverse portfolio and their focus on the hospitality sector. He also touches on the positive buzz at the high tech tra…
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FNA 144: Celebrating Phil Cordell's Legendary Career in Hospitality
1:06:13
1:06:13
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Join us for a special episode as we celebrate the incredible career of one of the most respected figures in the hospitality industry. Phil shares his journey, from his early days as a bellman to becoming a key player in the industry, and reflects on the evolution of hospitality over the past 41 years. Key Points: Career Beginnings: Phil’s start as …
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787: Pivoting Operations with Pivot Hotels
42:21
42:21
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Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group. Topics discussed include: Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts. The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design. Experience Ec…
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887: Pivoting Operations with Pivot Hotels
42:21
42:21
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42:21
Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group. Topics discussed include: Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts. The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design. Experience Ec…
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788: Coury Holding Launches Division Heightening Property Hotel Guest Experience
29:46
29:46
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Today we delve into the latest developments at Coury Holdings and their exciting new ventures. Paul Coury special guest shares insights on their innovative approach to hospitality and strategic growth. Key Points Covered: • Overview of Coury Holdings: o Coury Holdings’ history and evolution over 38 years. o Transition from developer and asset manag…
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888: Coury Holding Launches Division Heightening Property Hotel Guest Experience
29:46
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29:46
Today we delve into the latest developments at Coury Holdings and their exciting new ventures. Paul Coury special guest shares insights on their innovative approach to hospitality and strategic growth. Key Points Covered: • Overview of Coury Holdings: o Coury Holdings’ history and evolution over 38 years. o Transition from developer and asset manag…
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#83: Increasing Bookings Through Innovative Hotel Technology | with Rodrigo Perez Garofalo
13:31
13:31
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Join us for an insightful conversation with Rodrigo Perez Garofalo, founder of Zerf Tech, live from a hospitality tech conference. In this episode, Rodrigo explores how Zerf Tech is revolutionizing hotel operations by serving as an external IT department and optimizing direct booking channels. He also introduces an AI-powered search tool designed t…
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786: Discover the Evolution of Virgin Hotels Las Vegas with President Cliff Atkinson
27:22
27:22
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Join your host Glenn as he takes you on an exciting tour of the Virgin Hotel Las Vegas with special guest Cliff Atkinson, the President of Virgin Hotel Las Vegas. In this episode, you will explore the remarkable changes and improvements made to the property. Walk along with Glenn and Cliff to learn about: • The integration of various elements to cr…
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886: Discover the Evolution of Virgin Hotels Las Vegas with President Cliff Atkinson
27:22
27:22
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27:22
Join Glenn as he takes you on an exciting tour of the Virgin Hotel Las Vegas with special guest Cliff Atkinson, the President of Virgin Hotel Las Vegas. In this episode, you will explore the remarkable changes and improvements made to the property. Walk along with Glenn and Cliff to learn about: • The integration of various elements to create a coh…
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#82: Hospitality Marketing that Drives Direct Revenue & Return Visits | with Scott Buelter
19:35
19:35
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In this episode, hosts Steve Carran and David Millili sit down with Scott Buelter, founder of Ascent360, at the HSMAI Strategy Conference. Scott shares insights on how hotels and resorts can use customer data platforms to create more effective, personalized marketing campaigns. Key topics covered: The importance of integrating data from multiple sy…
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785: Crafting a World-Class Casino Resort: Design and Comfort For Profitability
39:45
39:45
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Join us as we dive into the world of casino resort design with two industry experts! Discover Winstar, an incredible casino resort project in Thackerville, Oklahoma, led by the Chickasaw Nation and designed by HBG. We interview Rob Juergan, Principal and Architectural Designer at HBG Design and Ray Mabry, Principal and Dallas Office Leader Project …
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885: Crafting a World-Class Casino Resort: Design and Comfort For Profitability
39:45
39:45
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Join us as we dive into the world of casino resort design with two industry experts! Discover Winstar, an incredible casino resort project in Thackerville, Oklahoma, led by the Chickasaw Nation and designed by HBG. We interview Rob Juergan, Principal and Architectural Designer at HBG Design and Ray Mabry, Principal and Dallas Office Leader Project …
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Glenn and Craig welcome back Amy Montgomery for her yearly appearance. Grab a drink and have a lugh along with us!By No Vacancy News
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784: From Ritz-Carlton to Fifth Avenue: Elizabeth Mullins' Journey in Luxury Hospitality
33:37
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Elizabeth Mullins is COO of Flâneur Hospitality is a seasoned hotelier with a passion for luxury hospitality. She shares her journey from the Ritz-Carlton to leading a new boutique hotel in NYC. Discover what sets her hotel apart and her unique approach to creating unforgettable guest experiences at the Fifth Avenue Hotel. • Dive into the world of …
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884: From Ritz-Carlton to Fifth Avenue: Elizabeth Mullins' Journey in Luxury Hospitality
33:37
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Elizabeth Mullins is COO of Flâneur Hospitality is a seasoned hotelier with a passion for luxury hospitality. She shares her journey from the Ritz-Carlton to leading a new boutique hotel in NYC. Discover what sets her hotel apart and her unique approach to creating unforgettable guest experiences at the Fifth Avenue Hotel. • Dive into the world of …
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#81: Helping Hoteliers Deliver Exceptional Guest Experiences | with Alliants
23:45
23:45
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Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional e…
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#80: Building Hospitality Technology with the 4 Key Stakeholders in Mind | with HotelKey
21:54
21:54
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In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology. The founders share insights on ove…
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Nezar Akeel is Founder & CEO of MAXPRO Fitness and shares insights around the importance of in-room workout options for travelers. It's so easy, even i coiuld do it! Plus, MAXPRO has partnered with Shaquille O'Neill too so this is legit.By No Vacancy News
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Nezar Akeel is Founder & CEO of MAXPRO Fitness and shares insights around the importance of in-room workout options for travelers. It's so easy, even i coiuld do it! Plus, MAXPRO has partnered with Shaquille O'Neill too so this is legit.By No Vacancy News
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#79: Over 50 years of Innovative Accounting Solutions for Hospitality | with Jill Wilder
14:05
14:05
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Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting an…
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FNA 142: Live From Resorts World Las Vegas!
49:24
49:24
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We're back after a holiday break broadcasting live from Red Tail at Resorts World Las Vegas. The resort's CMO Ronn Nicolli joins s we dicuss NBA Summer League, how sports and live music has taken over the city, and Glenn attempts to be funny.By No Vacancy News
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#78: Simplifying and Securing Payment Processing & Digital Contracts for Hospitality | with Theresa Ellsworth
8:44
8:44
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In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller. The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processe…
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How Vai Resort Hotel is Figuring Out It's Tech Stack Challenge
4:31
4:31
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Bill LeGrand, CRME, Executive Director of Commercial Applications for the upcoming VAI Resort during HITEC 2024 shares insights on their tech-forward approach for the billion-dollar resort opening in 2025. Starting from scratch is allowing the Vai team to craft seamless guest experiences using cutting-edge technology. They'l leveraging a unified gu…
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781: Hospitality Internships with the AHLA Foundation
39:30
39:30
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Anna Blue(President of the AHLA Foundation, Lisa Cain(Co-founder and Managing Partner, Hospitality Internships), and Timothy Flohr(Co-founder and Managing Partner, Hospitality Internships) from the AHLA foundation are here to talk about getting young people into the industry and ways that Hospitality Internships can help open the door for the next …
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#77: How Digital Signage Can Drive Revenue & Generate ROI for Hotels | with Xpodigital
15:06
15:06
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In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities. In this episode, you'll learn: The evo…
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882: The Evolution of Luxury Hospitality as Seen Through 107 year old Halekulani
36:19
36:19
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Peter Shaindlin, COO of Halekulani Corporation, discusses the importance of providing an iconic experience for guests and how luxury hospitality has evolved over time. In this interview you’ll hear: Halekulani is a 107-year-old hotel with a rich history and tradition of hospitality. Luxury hospitality is about more than just the physical amenities;…
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782: The Evolution of Luxury Hospitality as Seen Through 107 year old Halekulani
36:19
36:19
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Peter Shaindlin, COO of Halekulani Corporation, discusses the importance of providing an iconic experience for guests and how luxury hospitality has evolved over time. In this interview you’ll hear: Halekulani is a 107-year-old hotel with a rich history and tradition of hospitality. Luxury hospitality is about more than just the physical amenities;…
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1
881: Hospitality Internships with the AHLA Foundation
39:30
39:30
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Anna Blue(President of the AHLA Foundation, Lisa Cain(Co-founder and Managing Partner, Hospitality Internships), and Timothy Flohr(Co-founder and Managing Partner, Hospitality Internships) from the AHLA foundation are here to talk about getting young people into the industry and ways that Hospitality Internships can help open the door for the next …
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#76: Connecting Teams, Improving Safety, and Boosting Performance with Relay | HITEC 2024
13:59
13:59
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In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication. The conversation covers emerging trends in hospitality communication, …
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Uniting Hospitality Through Commercial Strategy Synergy
5:07
5:07
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During HITEC, Glenn Haussman and Bob Gilbert, President & CEO of HSMAI, discussed the transformative power of breaking down silos in hospitality sales and marketing. They explore the organic convergence of revenue management and marketing, accelerated by the pandemic, leading to more efficient and profitable operations. The talk also unveils a new …
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#75: HITEC 2024: Industry Insider's Thoughts from the GAIN Event in Charlotte
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In this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference. The episode concl…
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780: Anatomy of a Hotel Brand Repositioning
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Today, we're diving into the dynamic world of hotel branding with Dean Winter from Swire Hotels. They're reimagining luxury with their East Hotel Miami, embracing a fresh "alt luxury" approach. Here's what's changing and why it matters: Evolution of East Hotels: Originally targeting corporate travelers, Swire Hotels recognized a shift in customer d…
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