Best Me2 Solutions Podcasts (2024)

1
Inside Cheerios’s Gluten Free Fiasco - Part 3 25:48

9y ago25:48

25:48

Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, and personal perspectives. That includes the personal cost: Meredith’s daughter was sickened by the tainted cereal.

1
Inside Cheerios’s Gluten Free Fiasco - Part 2 24:35

9y ago24:35

24:35

Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, and personal perspectives. That includes the personal cost: Meredith’s daughter was sickened by the tainted cereal.

1
Inside Cheerios’s Gluten Free Fiasco - Part 1 30:15

9y ago30:15

30:15

Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, and personal perspectives. That includes the personal cost: Meredith’s daughter was sickened by the tainted cereal.

1
S05E01 - VW - Expertise and Trust 24:24

9y ago24:24

24:24

What can we learn from the recent scandal to hit Volkswagen? In an age where we need experts to run our world, what role does trust play and what happens when it is violated?

1
S04E09 - Part 9 - Biased Language 8:13

9+ y ago8:13

8:13

Meredith was interviewed about cultural bias in the Quality management community. In part 9, she continues her discussion of how the language is already biased to exclude those who are not familiar with Quality.

1
S04E08 - Part 8 - Biased Language 9:25

9+ y ago9:25

9:25

Meredith was interviewed about cultural bias in the Quality management community. In part 8, she discusses how the language Quality professionals use limits their ability to communicate clearly.

1
S04E07 - Part 7 - Quality Tools 9:25

9+ y ago9:25

9:25

Meredith was interviewed about cultural bias in the Quality management community. In part 7, she discusses how useful the tools are but also how they limit what we can talk about.

1
S04E06 - Part 6 - Theater & Quality 5:29

9+ y ago5:29

5:29

Meredith was interviewed about cultural bias in the Quality management community. In part 6, she discusses how Quality is applied in theater and why it's germane.

1
S04E05 - Part 5 - My Story 5:59

9+ y ago5:59

5:59

Meredith was interviewed about cultural bias in the Quality management community. In part 5, she discusses how she got into Quality.

1
S04E04 - Part 4 - Certifications 9:25

9+ y ago9:25

9:25

Meredith was interviewed about cultural bias in the Quality management community. In part 4, she discusses that she's not against certifications; the purpose they serve; and what needs to be done to make them more relevant.

1
S04E03 - Part 3 - Self-Fulfilling Prophecy 3:31

9+ y ago3:31

3:31

Meredith was interviewed about cultural bias in the Quality management community. In part 3, she discusses how the Quality industry is trapped into a self-fulfilling prophecy because it's biased towards what is current using Quality.

1
S04E02 - Part 2 - The Biggest Problem 6:25

9+ y ago6:25

6:25

Meredith was interviewed about cultural bias in the Quality management community. In part 2, she discusses the biggest problem that occurs because of the cultural bias in the Quality industry.

1
S04E01 - Part 1 - Quality Industry Limitations 7:44

9+ y ago7:44

7:44

Meredith was interviewed about cultural bias in the Quality management community. In part 1, she discusses the limitations the Quality industry has because of its past.

1
S04E10 - Part 10 - Redefining Quality 4:45

9+ y ago4:45

4:45

Meredith is interviewed about cultural bias in the Quality Management community. In Part 10, she discusses the need to redefine Quality so it can become the universal language it should be.

1
Episode S03E13 - Why Women Give Up on Successful Businesses 5:36

10y ago5:36

5:36

The business is growing and is successful - so why do women give up on the business? Meredith discusses why women have a built in bias for giving up just when they should be celebrating their success. From her address to the National Association of Women Business Owners.

1
Episode S03E12 - Why Theater Majors are Better Managers than MBAs 3:35

10y ago3:35

3:35

Meredith has nothing against MBAs - she just explains why being a theater major was better training for being an entrepreneur and small business owner that business school. From her address to the National Association of Women Business Owners.

1
Episode S03E11 - Why Female Business Owners Fail - and How to Break the Cycle 3:42

10y ago3:42

3:42

Female business owners have special situations that cause them to fail - but there's a way to break the cycle. Meredith uses a real world example she dealt with to illustrate. From her address to the National Association of Women Business Owners.

1
Episode S03E10 - Why Angel Investors Could Be A Bad Move for Your Business 7:39

10y ago7:39

7:39

Getting an angel investor to invest in your company is the Holy Grail - or is it? Why wouldn't you want angel investment? Meredith gives you several reasons why angel investment may not be right for you.

1
Episode S03E09 - What My Favorite Sushi Restaurant Taught Me About Customer Service 6:36

10y ago6:36

6:36

There are a lot of lessons to be learned from your favorite restaurant - Meredith discusses a lesson she learned from her favorite sushi restaurant.

1
Episode S03E08 - What Do Crisis Managers Do 5:11

10y ago5:11

5:11

Crisis managers are the ones who hide the dead bodies - right? Not according to Meredith who discusses what real crisis managers do.

1
Episode S03E07 - The Science of How Smart People Burn Down Good Businesses 7:32

10y ago7:32

7:32

Why do smart people ruin businesses? It's not because they're dumb. Meredith discusses the Science of Quality - from her address to the National Association of Women Business Owners .

1
Episode S03E06 - Part 2 - How to Recognize Trademark Scams and Solicitation Letters 3:14

10y ago3:14

3:14

Meredith continues her discussion of scams you will see when you file a trademark application.

1
Episode S03E05 - Part 1 - How to Recognize Trademark Scams and Solicitation Letters 6:42

10y ago6:42

6:42

Meredith describes how you can spot scams when you file a trademark application - and what you can do about them.

1
Episode S03E04 - How Deming's 14 Points Help 5:02

10y ago5:02

5:02

An except from an address to the National Association of Women Business Owners about how Deming's 14 points help solve problems.

1
Episode S03E03 - Explaining Complex Concepts to Customers - Without Boring the Crap Out of Them 5:55

10y ago5:55

5:55

How do you explain complex concepts to your customers without coming off as a pompous know-it-all or boring them to tears? Meredith points out what you need to focus on.

1
S03E02 - Cold Doesn't Hurt 11:16

10y ago11:16

11:16

Meredith discusses how a autoimmune disorder helped her to understand the importance of understanding what your assumptions are.

1
Episode S03E01 - 5 Ways to Identify a Business Crisis 7:04

10y ago7:04

7:04

How do you tell if you are having a business problem or a business crisis? Meredith discusses the difference in this podcast.

1
Episode 23 - You’re two minutes from being a better crisis manager 8:10

10y ago8:10

8:10

We all face crises – whether they are personal, business or community-wide. When you first realize that you are dealing with a crisis, what should you do? Meredith discusses the first two minutes and what you should do in a crisis – it will surprise you!

1
Episode 22 - Winning, Failure and the Washington Post Test 4:46

10y ago4:46

4:46

Did Ken Lay wake up one day and decide to ruin Enron? Why did it happen? Frank discusses why people end up making stupid decisions and a simple test of your decisions and actions to prevent you from doing something stupid.

1
Episode 21 - Shut UP and Listen 10:52

10y ago10:52

10:52

Are you having misunderstandings at work or in social situations? Perhaps your best approach is to just shut up and listen because if you don’t you might end up being an ass.

1
Episode 20 - Recruits 9:33

10y ago9:33

9:33

They are always the manager’s nightmare – the new hire or intern – they know nothing and have to be told everything. Frank uses a story he heard in the Navy about recruits to discuss the proper care and feeding of that “nightmare” so they can become your dream.

1
Episode 19 - Next Operation as Customer 9:11

10y ago9:11

9:11

A lot of people never deal with real customers – you know – the ones who give money for goods and services. So how do you identify your “customer?” Frank discusses a fundamental quality concept which helps everyone understand who their customer is.

1
Episode 18 - Let Others Help 7:43

10y ago7:43

7:43

When you’re running a small business, it often seems that everything depends on you. But does it? Frank discusses why small business owners find it hard to let go and how they can identify when they should let go.

1
Episode 17 - Leadership – It’s About Results 3:55

10y ago3:55

3:55

What makes a real leader? Writing lots of books or making a lot of money? Frank discusses some real leaders that he’s worked with and studied and the one thing that made them real leaders – results.

1
Episode 16 - How Not to be a Hero 4:46

10y ago4:46

4:46

There’s always a point in the lead up to a crisis where at least one person has the opportunity to be a hero or a louse. Frank uses real world cases to illustrate how not to be a hero.

1
Episode 15 - Driving in the Snow 54:29

10y ago54:29

54:29

What does driving in the snow teach you about business? A whole lot – Frank and Meredith discuss why driving in the snow is a lot like dealing with new situations using old experience without understanding.

1
Episode 14 - Black Holes 4:55

10y ago4:55

4:55

What does black holes have to do with business? Event horizons – the point that you can see beyond – know what you don’t know but should.

1
Episode 13 - Ethics and Social Media 11:45

10y ago11:45

11:45

Meredith, Deanna and Frank discuss how to deal with unethical social media practices and what to do and can’t do.

1
Episode 12 - How Not to be that guy 21:19

10y ago21:19

21:19

Meredith, Deanna and Frank discuss how not to be that guy – the guy that makes a problem into a crisis that never seems to end.

1
Episode 11 - Outsourcing 14:18

10y ago14:18

14:18

When and what parts of your business or life should you outsource? Meredith and Deanna discuss examples where outsourcing can help and how to avoid problems that outsourcing can make worse.

1
Episode 10 - Behind the Crisis 16:17

10y ago16:17

16:17

A crisis is usually not the real crisis but a symptom of what the real problem. Meredith discusses with Deanna Tiemann the nature of a “crisis” that Deanna had and what the solution was.

1
Episode 9 - Free Crisis Management Tools: Table Top Exercises 9:44

11y ago9:44

9:44

Got a table and a piece a of paper? You have everything you need to start a crisis management plan. Frank and Meredith explain how to use table top exercises to create simple, practical crisis management plans for almost no cost - and how they help you find hidden blind spots in your plans.

1
Episode 8 - The Dumbest Thing Young Professionals Do 8:10

11y ago8:10

8:10

Meredith explains an epidemic hurting young professionals and undermining their credibility. Learn what it is, why it happens, and how to stop it from happening in your own organization.

1
Episode 7 - Why Do People Lie So Much? 7:35

11y ago7:35

7:35

People ask us - a lot - if we get lied to a lot. And the answer is YES. ALL the time. But we've learned that most people don't lie for malicious reasons. They lie because they're scared. Truth is the foundation for all correct responses, so most of what we do as crisis managers is try to eliminate fear and the causes of that fear.…

1
Episode 6 - Real Crisis in the News: Why Information Leaks to the Press 7:06

11y ago7:06

7:06

When a scandal hits the news, the story you're reading is never the whole story -- and that's not an accident. Information leaks for a reason. Learn how you're missing the rest of the story with this current events case study of celebrity Paula Deen and her business in crisis - and how someone used her (very real and very wrong) racial slurs to dis…

1
Episode 5 - Five Ways People Hide Bad News 12:09

11y ago12:09

12:09

Learn the five ways people, media outlets, and politicians try to hide bad news and distract you from learning the truth in a crisis. Once you recognize them, you'll be able to solve problems in your life and business faster and more efficiently - and spend less time getting fooled.

1
Episode 4 - Real Crisis in History (or, Ben Franklin was a Jerk) 4:46

11y ago4:46

4:46

Remember that time Benjamin Franklin convinced thousands of people that one of his competitors was dead just to boost sales of Poor Richard's Almanac? Except the guy was very much alive? No? Well... he did. Yup. Some of our founding fathers were kind of jerks. Learn what he did, and how someone may be doing the same thing to you or your business to…

1
Episode 3 - How Spin Hurts You and Loses You Money 14:08

11y ago14:08

14:08

Spin hurts. It undermines your credibility with customers and coworkers. It can lead to unbelievable consequences. In this episode, Frank and Meredith explain how spin can cost your business customers - and cost you worse. Learn the best possible response you can give to build trust when you don't know an answer. Part 3 of 3…

1
Episode 2 - Sneaky Spin & Why You Do It 14:09

11y ago14:09

14:09

You're especially vulnerable to using spin when you feel like you've lost control of a situation or your emotions - and you probably don't even realize you're doing it. Learn what makes you vulnerable to spin, and how to calibrate your own internal B.S. Detector. Part 2 of 3

1
Episode 1 Spin: You're a Spin Doctor. Yes. You. 9:48

11y ago9:48

9:48

Spin isn't just for talking heads and politicians - it's anything you say or do to influence another person or control their opinions. Ever given a vague answer to a hard question? Or insisted "everything's fine!" when it definitely WAS NOT fine? Congratulations! You're a spin doctor. And you need to be aware of it - because spin is always a sympto…

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