The emancipatory and cosmopolitan case for radical social, political, and economic liberalism. Hosted by Aaron Ross Powell. Hosted on Acast. See acast.com/privacy for more information.
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Welcome to Talk Time with MaxContact, your go-to podcast for all things contact centre-related. Join us as we delve into the latest trends, strategies, and technologies shaping the world of contact centres. We explore topics ranging from operational best practices and team management to the role of AI in transforming customer interactions. Each episode features conversations with industry experts, sharing insights and practical tips to enhance your contact centre's performance. Tune in to Ta ...
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Horror Podcast hosted by author William Sterling, examining how horror tropes manifest across different mediums of entertainment. Lets Get Spooky!
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Caring for aging parents or other loved ones while working, raising children, and trying to live your own life? Wondering how to find the time for your personal health & happiness? Welcome to the Happy Healthy Caregiver podcast. The show where real family caregivers share how to be happy and healthy while caring for others. Host and Certified Caregiving Consultant, Elizabeth Miller shares her stories and content and also talks with others who are either current or former family caregivers. R ...
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PreSales Podcast by PreSales Collective is a podcast dedicated to growing the Sales Engineering and Solution Consulting community. We aim to provide PreSales professionals with the resources, knowledge, network, and mentorship to develop long, impactful careers On the PreSales Podcast, you’ll hear from global PreSales Leaders, top individual contributors, industry experts, trainers, and even companies who have developed products for our profession.
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Known world-wide for her infectious brand of humor and positivity, host Drew Barrymore shares her undeniably relatable point of view while celebrating every part of humanity along the way. Drew’s creating a movement to march in the army of optimism with a multi-topic format, elevating, inspiring and entertaining in every segment from human interest stories to happy news to lifestyle segments and celebrity guests. Hear full episodes of The Drew Barrymore Show adapted for your ears every day. ...
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Welcome to The Science of Special Education Podcast! In this podcast, we will explore the science of special education as we dive deep into the research behind how students learn and how teachers teach. Topics such as the Science of Reading, Science of Math, brain development and more will be covered as we talk to those in the trenches and the researchers studying them. Support this podcast: https://podcasters.spotify.com/pod/show/thescienceofspecialeducation/support
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1
Music Changes People with Anthony Cirillo
52:15
52:15
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Anthony Cirillo cared for several family member and these experiences prompted him to focus his professional career on helping older adults and advocating for seniors and their caregivers through singing, speaking, consulting and writing. In this episode of the Happy Healthy Caregiver podcast, we learn about Anthony’s new legacy project and product…
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Transform Your Contact Centre Through Data-Driven Strategies with Daryl Wilkes
33:55
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In this insightful episode of Talk Time with MaxContact, host Sean McIver welcomes Daryl Wilkes, Director of Customer Care at ASOS. With a distinguished career spanning various high-impact roles in transformation and strategy across multiple industries, Daryl brings a wealth of experience in steering customer service operations into new digital fro…
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AI, Automation, and the Future of Sales Engineering w/Patty Hager
39:02
39:02
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Today, I’m speaking with Patty Hager, Vice President of SMB Solution Engineering at Salesforce, Patty and I discuss AI in Go To Market and presales, we dive into her insight on forecasting the future job of an SE, and much more. Patty is passionate about inclusion in PreSales with her work as a council member of women in Solutions Excellence PSC an…
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1
Liberalism as Emancipation (w/ Janet Bufton)
49:01
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I'm joined today by Janet Bufton, Program Coordinator & Co-Founder at the Institute for Liberal Studies. I'm a little embarassed it's taken me this long to get her on the show, because she's one of the most thoughtful advocates out there of the kind of genuine and broad liberalism--and liberal values--that are at the heart of ReImagining Liberty. W…
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Steve Guttenberg is a beloved Hollywood actor, known for his role in films including Diner, Police Academy, Short Circuit, Three Men and a Baby, Cocoon, and television shows including Ballers and Veronica Mars. We have enjoyed Steve Guttenberg in many roles and now I’d like to spotlight maybe the role that was the most difficult for Steve – the rol…
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Transform Your Contact Centre Through Customer Expectations with Steve Sullivan
34:41
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In this insightful episode of Talk Time with MaxContact, host Sean McIver welcomes Steve Sullivan, a distinguished freelance consultant and interim manager with over 20 years of experience in Omni Channel customer experience and management. Steve brings a wealth of knowledge in optimising customer engagement and leveraging compliance for competitiv…
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Working Relationships from Strained to Strong w/Matthew James
54:05
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Today I speak with Matthew Young James, Senior Solutions Engineer at Codat, a 2024 PSC Ambassador, and the NYC PreSales guy. Cross-departmental relationships are not a choice in our profession, they are a part of everyday life - and I’d argue that they are one of the main reasons we exist We dive into his experience facing challenging relationships…
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Remembering David Boaz: A Conversation with His Closest Colleagues
53:01
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On June 7th, David Boaz died. He was the Executive Vice President of the Cato Institute, author of *The Libertarian Mind*, and the most important figure in the libertarian movement in the last half century. He was also my mentor, my close friend, and, for twelve years, my boss. I had the privilege of holding, for the first two of those years, what …
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HORROR'S WEIRD EXPERIMENTS w/ JOSH MILLICAN
56:18
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Josh Millican joins the podcast to talk about Weird Science in Horror, including his new book, TELEPORTASM, along with the movies THE FLY and JOHN DIES AT THE END. Grab some soy sauce, a notebook to keep track of all of Josh's movie recommendations, and enjoy as we take a wild little trip together.By William Sterling
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Vinnie Venugopal cared for his father and is a Certified Aging In Place Specialist with a passion for entrepreneurship and building solutions. In this episode of the Happy Healthy Caregiver podcast, Vinnie shares how a 2-week vacation to India with his parents turned into an 8-week caregiving nightmare. Then, when his family was able to return home…
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Transform Your Contact Centre Through Punk CX with Adrian Swinscoe
28:58
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In this thought-provoking episode of Talk Time with MaxContact, host Sean McIvor welcomes back Adrian Swinscoe, the maverick mind behind the Punk CX philosophy. Adrian, author of "Punk CX" and "Punk XL", challenges listeners to rethink everything they know about customer experience in contact centres. Drawing parallels between the music industry's …
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Founder Stories: Demo Programs Meet Buyers Where They Are w/Evan Powell
46:22
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Today, I’m speaking with Evan Powell, Co-Founder of Reprise. We discuss market trends, where PreSales and Solutions folks can take advantage of the need in GTM today, and he shares his insights from designing enterprise solutions with what he refers to as a Demo Program. I love talking with Evan because he gets it. From D&D to his journey in Sales,…
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SCARY FRIENDS SCARING FRIENDS w/ JOSH MALERMAN and ROSS JEFFERY
1:04:51
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Josh Malerman and Ross Jeffery join the show to talk about their newest books, INCIDENTS AROUND THE HOUSE, and I DIED TOO, BUT THEY HAVENT BURIED ME YET, as well as the collaborative, almost serialized way that they wrote the books together. We dig into the importance of writing partners, friendships in the horror community, and some of the ways th…
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1
We Need More Emotion in Politics (w/ Jason Canon)
47:05
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Politics gets pretty emotional, and we typically view that as bad. The political scene would be better, we suppose, if more people could set aside their emotions and rationally engage with the hard questions. My guest today isn't so sure. Jason Canon is a PhD candidate at the University of Cambridge in political science, and while he doesn't reject…
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Greatest Hits: Leadership Lessons from the Contact Centre Frontlines with Clayton Drotsky
32:36
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In this insightful episode of Talk Time with MaxContact, host Sean McIver welcomes Clayton Drotsky, founder of Growth Crew Limited and a veteran of the contact centre industry. With 17 years of experience leading contact centres globally, Clayton shares his unique perspective on leadership, having started his career on the frontlines. Clayton discu…
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Organizing the Copious Care Data with Tara Ross
52:55
52:55
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Tara Ross brings a wealth of personal experience and unwavering support to fellow caregivers, drawing from more than a decade of caregiving roles. Having navigated the complexities of caring for a veteran, her in-laws, and balancing the needs of young children and pets, Tara intimately understands the challenges caregivers face. In this episode of …
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Hiring: How to Build an Inclusive Bench w/Diana Cappello
43:57
43:57
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Today, I’m speaking with Diana Cappello, Director of Solutions Consulting at Eightfold and Founder of Templates for SCs. Diana is a true leader in Solutions, driving professional growth and the conversation in our community around diversity, leadership, and more. Diana has presented at multiple industry conferences and founded her new venture - tem…
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Exploring Alzheimer’s Treatments with Dr. Zahydie Burgos Ribot
59:22
59:22
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Dr. Zahydie L. Burgos Ribot cares for her husband, Francisco, also known as Paco, who is living with Young Onset Familial Alzheimer's Disease. In this episode, Zahydie and Paco share their caregiving journey. They talk about how they took time to understand and cope with Paco's diagnosis and process their feelings of grief before telling others. Th…
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1
MAD AXE SPECIAL w JOEY POWELL, CHLOE SPENCER, and WENDY DALRYMPLE
55:44
55:44
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The head of Mad Axe Media joins the show to talk about some of Mad Axe's upcoming projects, including Readings From Cursed Room 301 and the Totally Freaked novella series, along with included authors Chloe Spencer and Wendy Dalrymple, with their featured storiesBy William Sterling
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Angela Deem on her "90 Day Fiance" journey
19:40
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"90 Day Fiance" star Angela Deem discusses her journey on the show and finding love. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Carter Oosterhouse on favorite household items
19:40
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Home and lifestyle expert Carter Oosterhouse joins Drew and Ross to discuss their favorite items. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Danny Seo makes a plant-based chili from the latest issue of his magazine, "Naturally, Danny Seo", with Drew & Ross live in-studio. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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1
Transform Your Contact Centre Through Dialogue with Nathan Dring
28:26
28:26
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In this episode of Talk Time with MaxContact, Nathan Dring, Founder and Director of Nathan Dring and Associates Ltd, joins Sean McIver to discuss integrating learning into daily operations, building trust through conversations, and the impact of remote work on team dynamics. They also touch on the role of managers in driving cultural change and the…
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1
Alex Edelman on his one-man show "Just For Us"
19:33
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Drew and Ross Mathews are teaming up with The Week Junior to highlight some amazing junior Drew-gooders like the 13-year-old who created crayons to reflect every skin color. Alex Edelman is telling Drew all about his one-man show "Just For Us". See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privac…
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The Ideology of Christian Nationalism (w/ Paul Matzko)
56:31
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Among the various ideologies opposing liberalism that have seen new or renewed prominence in the last decade is Christian nationalism. It motivates quite a lot of the far right in the culture war, played a role in the attempted overthrow of American democracy on January 6th, and seems to be everywhere on social media. But what is it? Where did it c…
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Justin Hartley Reflects on Highs and Lows of Raising His Daughter
19:22
19:22
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Justin Hartley sits down with Drew Barrymore to talk about what it's like being a girl-dad to his now 19 year-old daughter. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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1
Charlotte Tilbury, Chris Appleton & Shani Darden have a beauty roundtable
19:33
19:33
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Charlotte Tilbury, Chris Appleton, and Shani Darden host a beauty roundtable to talk all things beauty, including walking through the look they did for Drew. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Chris Appleton & Kristina Zias with a wedding assist
19:33
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Join Drew & Ross for an all-things wedding episode, including helping a mother pick a dress for her daughter's upcoming wedding. They're joined by hairstylist Chris Appleton and fashion-beauty expert Kristina Zias. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.…
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Managing Falls with Steve Powell - Caregiver Spotlight
43:59
43:59
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Steve Powell cared for both of his parents as their health and mobility declined. His experiences mitigating many falls for his parents, prompted his invention of a device designed to lift individuals safely and comfortably off the floor. In this episode, Steve and I chat about aging in place, fall prevention, perfectionism, and why he has the well…
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1
Jeremy Renner Reflects on Life after the Accident
19:33
19:33
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Jeremy Renner sits down with Drew Barrymore to talk about how he focused on doing one thing that scared him nearly every day for 10 years and how it helped him to heal after his accident. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.…
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148. Techie Turbo: Accelerating Personal Achievement through Comms Skills w/David Duffett
53:36
53:36
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Welcome to the PreSales Podcast. It’s your host and PSC GM, Chris Mabry. Today, I have the privilege of speaking with David Duffett, a Telecom presales engineer who has transitioned into an award-winning speaker and coach. David is the mastermind behind “Let the Geek Speak” and has delivered numerous impactful keynotes to technical sales organizati…
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Glen Powell & Adria Arjona on their new action film, "Hit Man"
19:33
19:33
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Glen Powell is joining Drew to talk about his love of romcoms, rumors of an "Anyone But You" sequel, and running his dog's Instagram account. Plus, they're joined by his co-star Adria Arjona to talk all about their new action film, "Hit Man". See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#…
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Bobby Cannavale & Rose Byrne on their new film "Ezra"
19:33
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Actors Bobby Cannavale & Rose Byrne join Drew to discuss their new film "Ezra", how their relationship started and more! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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1
Brunch with Babs Shows Drew Barrymore How to Make a Modern Meatloaf
19:33
19:33
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Barbara Costello (aka: "Brunch with Babs") joins Drew Barrymore and Ross Mathews in the kitchen to add a modern twist to a nostalgic classic: meatloaf! Plus, Drew and Ross quiz Gen Z audience members on nostalgic items! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.…
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Elliott Page & Devery Jacobs on New Film "Backspot"
19:39
19:39
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Drew and Ross Mathews are covering hot topics like the new BBQ scented perfume from KFC and the new reality TV series from Paris Hilton and Nicole Richie. "Backspot" stars Elliot Page and Devery Jacobs are joining Drew to talk about their new film. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/pr…
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1
Expert Analysis: Leading and Empowering Hybrid and Remote Teams in Contact Centres
36:39
36:39
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Welcome to another episode of Talk Time! In this special episode we’re focusing on hybrid and remote working in contact centres, delving into how to effectively manage a hybrid or remote team, support their work-life balance, and keep customers at the organisation's core. This episode features insights from George Frater of ProblemShared, Danny War…
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Drew and Ross Mathews are covering the headlines, including a family that came up with their own curse word. Then, etiquette expert Sara Jane Ho weighs in on how to politely deal with annoying co-workers. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.…
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Join host William Sterling and guest Vincent Vena Cava as we talk about Banned Books and the Shadows in the Stacks charity anthology, with a couple of Deadites mixed in for good measure.By William Sterling
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Radicalism and Rhetoric (w/ Cory Massimino)
54:42
54:42
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Today's conversation is a good one, but I struggle to come up with a straightforward summary for this intro. I brought back on my good friend, and frequent guest, Cory Massimino to discuss anarchism in theory and practice. And that where we start. But we also get into a larger conversation about the nature of political debate, and the rhetoric of p…
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Drew and Ross Mathews are covering the headlines including the unusual item Calvin Harris brings on flights to avoid jet lag. Then, we’ve got a small business spotlight and Drew is talking to Carolina Garcia Jayaram about her foundation giving away $25 million for social impact and global good. See Privacy Policy at https://art19.com/privacy and Ca…
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"CBS Mornings" host Gayle King joins Drew and Ross Mathews on location in Times Square to cover the headlines, including Gayle being featured on the cover of Sports Illustrated and a man who went around NYC holding up a sign looking to meet women. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/pri…
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Quinta Brunson on Confidence, Honorary Doctorate from Temple University
17:24
17:24
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Quinta Brunson joins Drew to discuss confidence and resiliency, Philly cheesesteaks, receiving an honorary doctorate from Temple University and more! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Talking to Kids about Dementia with Alder Allensworth - Caregiver Spotlight
59:53
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Alder Allensworth cared for her mother who had Alzheimer’s and her father who had vascular dementia. Alder’s inspiration to co-create a children’s tool kit for families came from watching her mother interact with her grandchildren. In this episode of the Happy Healthy Caregiver podcast, we talk about the resources Alder and her friend Brenda create…
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Ted Danson on Reuniting with Woody Harrelson on Cheers-Inspired Podcast
15:45
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Ted Danson sits down with Drew Barrymore to look back on filming "Big Miracle" in Alaska in the dead of winter. Plus, Ted recalls what it was like being in "Cheers." See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Founder Stories: Buyer Enablement with Demo Automation w/Akash Bansal
32:23
32:23
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Welcome to the Presales Podcast. I'm Chris Mabry, your host and PreSales Collective general manager. Today, I spoke with Akash Bensall, founder and COO of Storylane. The title for today's episode is Founder Stories Buyer Enablement with Demo Automation We dive into Akash's journey from his move to America, his experience as a solution engineer, and…
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Hannah Waddingham on her new film, "The Garfield Movie"
19:20
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"The Garfield Movie" star Hannah Waddingham joins Drew Barrymore to chat about her hilarious new movie, her Christmas special, and more! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Will Forte joins Drew and Ross Matthews to talk about his new show "Bodkin". Fashion expert Kristina Zias also joins Drew and Ross to highlight Well Cloth'd, a Black women-founded non-profit that connects "generous individuals to in-need populations" to deliver individualized care packages that "meet any wardrobe or toiletry need". See Privacy Poli…
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Dua Lipa on her new album "Radical Optimism"
19:19
19:19
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Dua Lipa joins Drew to discuss her new album "Radical Optimism". She delves into her intentions for the album, the beginnings of her music career and much more! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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John Krasinski and Cailey Fleming on Their New Movie "IF"
19:33
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"IF" stars Cailey Fleming and John Krasinski join Drew to chat about their touching new movie, Drew points out how "IF" reminds her of "E.T. the Extra-Terrestrial", plus more! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.…
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Contact Centre Innovation 101 with Paul Weald
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In this episode of Talk Time with MaxContact, Paul “The Contact Centre Innovator” Weald, Director of Multichannel Customer Experience, joins Sean McIver to share his perspective on contact centre innovation and what it takes to make significant improvements to customer experience. They dive into the importance of balancing demand with smart contact…
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