Best William Belcher Podcasts (2024)

1
Carrie Chapman Catt - (Karen Kedrowski) - Part 1 46:26

13d ago46:26

46:26

Send us a Text Message. Catt was born on January 9, 1859, in Ripon, Wisconsin, the second of three children of Lucius and Maria (Clinton) Lane. In 1866, at the close of the Civil War, the family moved to a farm near Charles City, Iowa. I had the privilege of sitting down with Karen Kedrowski, the director of the Carrie Chapman Catt Center for Women…

1
The End of Customer Success...? 26:35

3M ago26:35

26:35

Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.By William Belcher & Valerio Bianconi

1
Black Iowa News - (Dana James) 52:12

2M ago52:12

52:12

Send us a Text Message. Conversation with the founder and publisher of Black Iowa News Dana James on her life as a journalist, state of the media, black media and life in general Support the Show. Thank you for listening. For any questions, suggestions, recommendations, or corrections on any historical facts; please contact Host: Erick Nganyange Em…

1
Sioux City Ghosts - (Jim Tillman) 48:44

4M ago48:44

48:44

Send us a Text Message. The Sioux City Ghosts were an all-black fast-pitch softball team in Sioux City, Iowa. Their exceptional skills and unique style of playing created a legacy that very few can match. It all started in 1925 as a boy’s club. After class, they would gather near the former Hopkins school along West 7th and Panoah Street in Sioux C…

1
JB Morris - (William S. Morris) 34:45

6M ago34:45

34:45

Send us a Text Message. James B. Morris Sr. was a World War I veteran, lawyer, journalist, civil rights pioneer, leader, and a role model for his generation of African Americans living in Iowa. He was the owner and publisher of the longtime nation’s first black newspaper the Bystander. In this episode, I have JB Morris's grandson William Morris tal…

1
The Value Episode 41:08

7M ago41:08

41:08

Hosts Valerio and William are joined by Ty Friend to discuss value and value engineering, a relatively new concept in the world of SaaS and emerging technology. We cover questions such as: Is value subjective? Is engineering value an art or a science? Do all products and services have value engineering principles? Listen here to find out more!…

1
Spirit Lake Massacre - (Prof. Kevin Mason) 54:56

7M ago54:56

54:56

Send us a Text Message. On March 8, 1857, a conflict erupted between settlers and Native Americans, and Professor Kevin Mason(Waldorf University) gives us a detailed account of what led to the outbreak of violence. Professor Mason researched and wrote extensively on this topic. He is an Assistant Professor of History at Waldorf University. He teach…

1
Why do we do QBRs? 39:40

7M ago39:40

39:40

Our guest this time around is Rebecca Wilde who has over six years in client-facing and Customer Success roles. Almost every CSM has their own take on QBRs, and we address some of the most common misconceptions in this episode, answering questions such as: - What's in it for the customer? - How can any decision maker attend all the QBRs from all of…

1
19th Century Black Iowans - (Dr. David Brodnax, Sr.) - Part 2 39:02

8M ago39:02

39:02

Send us a Text Message. Part 2 of the conversation with history professor, Dr. David Brodnax on black Iowans in the 19th century. Support the Show. Thank you for listening. For any questions, suggestions, recommendations, or corrections on any historical facts; please contact Host: Erick Nganyange Email: iacivilrightshistorypodcast@gmail.com Follow…

1
The Customer Success Platform... Opportunity or Burden? 41:46

8M ago41:46

41:46

Valerio and William welcome Justin Bradley, a veteran of both cybersecurity and customer success. In this episode, we tackle such thorny questions as: - Why do you need a Customer Success Platform? - When is the right time for companies to start thinking about investing in them? - What are these platforms trying to achieve? - What role can an AI ta…

1
19th Century Black Iowans - (Dr. David Brodnax, Sr.) - Part 1 42:41

9M ago42:41

42:41

Send us a Text Message. Conversation with history professor, Dr. David Brodnax about black Iowans in the 19th century. Support the Show. Thank you for listening. For any questions, suggestions, recommendations, or corrections on any historical facts; please contact Host: Erick Nganyange Email: iacivilrightshistorypodcast@gmail.com Follow us on Face…

1
Are Customer Success and Project Managers Frenemies? 40:02

10M ago40:02

40:02

Hosts William and Valerio speak to Carlynn McCarthy, a Professional Services Project Manager who has worked at a number of small and large, on-premises and SaaS companies working on large-scale enterprise customer implementations. We tackle the complex delineation of responsibilities of PMs and CSMs, especially when it comes to ownership of custome…

1
Clark Vs Board of School Directors - (Russell Lovell) 53:06

10M ago53:06

53:06

Send us a Text Message. In April 1868, Iowa Supreme Court issue a decision to desegregated its public schools. That decision made Iowa the first state in the nation to desegregated its public schools. Support the Show. Thank you for listening. For any questions, suggestions, recommendations, or corrections on any historical facts; please contact Ho…

1
Black Iowans In Defense of the Nation, 1863-1991 - (William S. Morris) 37:50

11M ago37:50

37:50

Send us a Text Message. William Morris stands out as a contributing author within the pages of the renowned Iowan publication, "Outside In: African-American History in Iowa, 1838-2000." His distinctive contribution resonates through Chapter 5 of this work, entitled "Black Iowans in Defense of the Nation: 1863 to 1991." Generously, William engaged i…

1
Honorable Judge Romonda Belcher 44:47

12M ago44:47

44:47

Send us a Text Message. Judge Romonda Belcher was appointed to the bench on August 20, 2010, becoming the first African American female Judge in the state of Iowa. Born in Plymouth, North Carolina, she earned her bachelor’s degree with honors from Howard University in 1990 and her juris doctorate from Drake University Law School in 1995. Support th…

1
Arabella Mansfield - (Hon. Emily Chafa) 40:32

1y ago40:32

40:32

Send us a Text Message. Arabella Mansfield became the first woman lawyer in the United States to be admitted to practice law in Henry County Iowa in 1869. She studied law for two years in her brother's law office in Mount Pleasant Iowa to prepare for the bar exam. Despite her admission to the bar, she never practice law instead she spent her profes…

1
I'm Innocent - (Stephen Keyes) 38:10

1y ago38:10

38:10

Send us a Text Message. Stephen Keyes is sitting in Fort Dodge Iowa Correctional Facility serving a life sentence without parole. Steve was sentenced to prison on October 27th, 1997 after being convicted of two counts of first degree murder of his wife Sandra and his 2yr old son Josh, the two died as the result of the tragic house fire that happene…

1
A Conversation with Past Interns of the William Baker Choral Foundation 57:50

1y ago57:50

57:50

A choral conversation with past choral interns, Christine Freeman, MME, Megan Moore, Niccole Williams, MME, Emily Fish and Dr. Jamea Sale. Hosted by Dr. William O. Baker & Dr. Jamea J. Sale.By Patrick Neas & William Baker

1
Fort Des Moines - (Jeff Kluever) 43:38

1y ago43:38

43:38

Send us a Text Message. Fort Des Moines located in Des Moines Iowa, was the first place in the united states where black men were being trained to be officers in the US Army. Fort Des Moines was also the first place in the United States to train women of all races to be in the military. I travelled to Des Moines to have a conversation with a Des Mo…

1
Rose That Grew From Concrete - (Roxanne Conlin) 48:31

1+ y ago48:31

48:31

Send us a Text Message. Roxanne Conlin is like a rose that bloomed from concrete. As the eldest of six siblings, she endured a traumatic upbringing in a household plagued by violence, where her father's alcoholism led him to inflict both mental and physical abuse on her mother and children. Nevertheless, Roxanne persevered and rose to become a prom…

1
SaaS Spotlight Panel: IoT, EHSS & Cybersecurity sectors 41:52

1+ y ago41:52

41:52

In this episode, Ryan Noakes and Ramon Wiersema join Valerio and I to compare notes on working as CSMs for SaaS companies in various industries, from logistics and fleet management, through to Health & Safety compliance, cybersecurity and sustainability platforms - with a sprinkling of AI throughout!…

1
Edna Griffin - (Stanley Griffin Jr.) 43:55

1+ y ago43:55

43:55

Send us a Text Message. More than a decade before the Civil Rights sit-ins of the 1960s and six years prior to Rosa Parks' refusal to give up her seat, Edna Griffin, a prominent civil rights leader in Iowa, had already made a significant impact. Griffin compelled the notorious Katz drug store in Des Moines, Iowa, to halt its discriminatory practice…

1
Buxton, Iowa - Black Utopia (Rachelle Chase) 53:56

1+ y ago53:56

53:56

Send us a Text Message. The town of Buxton, IA was seen as a utopia by many Black Americans who migrated to the town to work at the coal miners. Black and white families lived, worked and played together and their children went to the same schools. White residents included immigrants from Sweden and elsewhere, and they existed peacefully with the A…

1
Voice of the Customer - How should Customer Success Teams work with Product Teams? 33:14

1+ y ago33:14

33:14

Valerio and William welcome James Alliband, esteemed Product Manager in Cybersecurity on to the show for the first time. James lends his extensive experience to a lively debate about the do's & don'ts of product teams and CSMs who want to work together.By William Belcher & Valerio Bianconi

1
Alexander Clark - (Kent Sissel) - Part 2 40:34

1+ y ago40:34

40:34

Send us a Text Message. In this 2nd episode, My guest Kent Sissel, discuss more about the life, family, and the contribution of Alexander Clark to the state of Iowa and the country. Alexander G. Clark was born on Feb 25. 1826 in Washington County, Pennsylvania, to John Clark, a former slave, and Rebecca Darnes Clark. He was a barber, lawyer, diplom…

1
Alexander Clark - (Kent Sissel) - Part 1 36:15

1+ y ago36:15

36:15

Send us a Text Message. February 25 is the birthday of Muscatine’s famous residents, probably the most famous Black Iowan of the 19th century. Alexander G. Clark was born on Feb 25. 1826 in Washington County, Pennsylvania, to John Clark, a former slave, and Rebecca Darnes Clark. He was a barber, lawyer, diplomat, and activist. In the late 70s, Kent…

1
Is Customer Success a Must-Have? 30:47

1+ y ago30:47

30:47

We know... How could three seasoned CS professionals even debate such a topic? Join Valerio and William as they welcome guest speaker Lauren Verby on to the show to discuss how companies make the transition to the cloud, to SaaS and to CS and the various pitfalls that can be found along the way. We also discuss when CS is and is not suitable for a …

1
Iowa Tuskegee Airman - (Thurman Spriggs) 38:00

1+ y ago38:00

38:00

Send us a Text Message. The Tuskegee Airmen was the first African American flying unit in the U.S. military, who fought during World War II. They were trained at Tuskegee Army Airfield in Tuskegee, Alabama. This was the only training facility for Basic and Advanced Flight Training for Black pilots of the U.S. Army Air Force. Out of the 1,000 black …

1
From Culture to Community 24:32

2y ago24:32

24:32

Building on the theme of CS Culture, William Belcher speaks to Bhavika Khochhar about why people join communities, how it can help a CSM to be a part of the CS community, and ways to contribute and support colleagues and peers within the Customer Success industry.By William Belcher with guest Bhavika Khochhar

1
A Conversation with Christy Elsner, Founder & Director of the Allegro Choirs of Kansas City 40:11

2y ago40:11

40:11

A choral conversation with Christy Elsner, Founder & Director of the Allegro Choirs of Kansas City. Hosted by Dr. William O. Baker & Dr. Jamea J. Sale.By Patrick Neas & William Baker

1
Life After Racism - (Terry Hansen) - Part 2 37:13

2y ago37:13

37:13

Send us a Text Message. When Merry Brown the tattoo artist and the owner of Studio 65 received a call to help a new client to cover his tattoos, Merry didn’t know what to expect. When that client showed up to his appointment and showed Merry what he wanted to be covered, Merry had mixed feelings; shocked and happy about the fact that this new clien…

1
Building a Culture of Customer Success 32:27

2y ago32:27

32:27

Valerio and William are joined by Bassam Khoreich - Bassam has been a CSM for a number of years and is a vocal and passionate member of the global Customer Success community. We discuss the ins and outs of building a culture of CS within your own organization, some things that work well, and from the perspective of a candidate for a CSM role, how y…

1
Life After Racism - (Terry Hansen) - Part 1 41:36

2y ago41:36

41:36

Send us a Text Message. When Merry Brown the tattoo artist and the owner of Studio 65 received a call to help a new client to cover his tattoos, Merry didn’t know what to expect. When that client showed up to his appointment and showed Merry what he wanted to be covered, Merry had mixed feelings; shocked and happy about the fact that this new clien…

1
A Conversation with Dr. Geoffrey Wilcken 50:10

2y ago50:10

50:10

A choral conversation with Dr. Geoffrey Wilcken, composer, conductor, organist, and pianist. Hosted by Dr. William O. Baker & Dr. Jamea J. Sale.By Patrick Neas & William Baker

1
Hunters vs Farmers Part 2 25:47

2y ago25:47

25:47

Our sales vs CSMs debate kicks into a higher gear in Part 2 as we discuss the Ideal Customer Profile, why it's so important, and why occasionally (!) Sales just ignores it and carries on regardless. Don't worry, we're all still friends by the end :-) Join Louise Lundgren, Jeff Heckler, Valerio Bianconi and William Belcher for a lively debate!…

1
Hunters vs Farmers Part 1 28:46

2y ago28:46

28:46

This episode pits Sales against CSMs in the first of our two-parter about how Sales and CS can collaborate, make money and avoid stepping on each other's toes! Valerio and William are joined by Louise Lundgren and Jeff HecklerBy William Belcher & Valerio Bianconi

1
From a Slave Catcher, To a Staunch Abolitionist - (James Jordan) 58:30

2y ago58:30

58:30

Send us a Text Message. James Jordan's house is located at 2001 Fuller Rd, in West Des Moines Iowa it is one of the Iowa Underground Railroad houses that is still standing and was one of John Brown's freedom trails. The house was built and owned by James Jordan. James Jordan was a Complicated man like most men of his time. He was born in West Virgi…

1
Data vs Intuition (plus the View from Sales Engineering) 45:36

2y ago45:36

45:36

In this bumper episode, we welcome Tim Nursall as our guest speaker. We cover a range of important topics such as : How should you use user data points in parallel to your 'gut' feeling about account health and required activities. Can you rely entirely on the user / adoption data that comes from your SaaS product? Or should you consider softer met…

1
The Wrongfully Convicted Man - Ken Nixon(Bonus) 1:05:12

2y ago1:05:12

1:05:12

Send us a Text Message. On September 21, 2005, the court asked a 19-yr old Kenneth Nixon if he had anything to say to the court before he was sentenced to life in prison for 2 counts of murder, 4 counts of attempted murder, and 1 count of arson. Ken told the judge and the court “your honor, you are about to sentence an innocent man to prison for th…

1
A Conversation with Dr. Sean Sweeden, Composer 46:34

2y ago46:34

46:34

A choral conversation with Sean Sweeden, Composer. Hosted by William Baker & Jamea SaleBy Patrick Neas & William Baker

1
A Brief History of Customer Success (and its future) 36:04

2y ago36:04

36:04

Valerio and I welcome Christian Jakenfelds to the show. Christian has a rich background in customer success, his tenure includes such companies as Tessian, and he is now at Planhat, fully immersed in all things CS. We speak to Christian about key trends and some data points in customer success, as well as tackling thorny issues such as "What do you…

1
A Man of a True Conscience - (Henderson Lewelling) - Part 2 39:58

2y ago39:58

39:58

Send us a Text Message. The Henderson Lewelling House also known as Lewelling Quaker Museum (LQM) is located in Salem, Iowa about 20 miles from the Missouri border. Henderson Lewelling was born in a Quaker family in 1809 in North Carolina, later his family moved to Indiana. In 1837 he moved his wife Elizabeth and 4 children to Salem, Iowa. As an ab…

1
A Man of a True Conscience - (Henderson Lewelling) - Part 1 38:43

2y ago38:43

38:43

Send us a Text Message. The Henderson Lewelling House also known as Lewelling Quaker Museum (LQM) is located in Salem, Iowa about 20 miles from the Missouri border. Henderson Lewelling was born in a Quaker family in 1809 in North Carolina, later his family moved to Indiana. In 1837 he moved his wife Elizabeth and 4 children to Salem, Iowa. As an ab…

1
Iowa Abolitionists 49:39

2+ y ago49:39

49:39

Send us a Text Message. When the issue of slavery became the most contentious issue in the country, the courage to act was put to a test, Iowans had a choice, either to stand on the sideline and watch or to act. Some Iowans chose to act. Abolitionists were people who detested the institution of slavery and wanted to end it immediately. In this epis…

1
CSMs: Escalation Addicts? The View from Support 40:39

2+ y ago40:39

40:39

Are CSMs just Escalation Managers? Should CSMs respond to customers on support tickets? What can a CSM do to work well with the support team? Find out all of this and more when Valerio and William are joined by Geran Smith, who has spent time both as a CSM, in product management and who now leads a global support team.…

1
African American Museum of Iowa - (LaNisha Cassell) 44:50

2+ y ago44:50

44:50

Send us a Text Message. In 1993 James Clark, Johnny Brown, Marvin Steward, Bebe Davis, Thomas Levi Sr, and Thomas Moore from Mt. Zion Missionary Baptist Church in Cedar Rapids Iowa came up with the idea to start the African - American Museum in the state of Iowa. They wanted to preserve, exhibit and teach black history in the state of Iowa. Since i…

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