show episodes
 
On Body Bangin' we will be talking about all things "body"...auto body that is! I'm Micki Woods, a marketing and business growth specialist for the collision industry. As a former shop owner I understand that there is so much information out there that sometimes it seems like we are trying to drink out of a fire hose, yet we are so thirsty for quality information. On the Body Bangin' podcast we will have a fun time while talking about small and large topics with a variety of guests from arou ...
 
Think you can handle the "automotive truth"? Expert technician and veteran auto repair shop owner Louis Altazan shares his four plus decades of automotive wisdom with everyone through this lively call-in program sure to help everyone from do-it-yourselfers to folks that will never hold a wrench.
 
This is the perfect show for people that know NOTHING about cars. Join Master Automotive Technician and Shop Owner James Stephenson and his friend, Radio Personality Pat Kelly as they pull back the curtain on the automotive industry from both the consumer and shop's point of view. How often should you change your oil, what does it mean when your Check Engine Light comes on, should you buy an aftermarket warranty when you buy a used car, why don't grocery stores sell banana milk anymore? Jame ...
 
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show series
 
David & Lucas sit down with Paul Danner and Bryan Pollock of ScannerDanner.com at ASTE 2022. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep. Click Here: Get Shop-Ware.com Aft…
 
Barrett Smith of Auto Damage Exerts (ADE) is a popular contributor to BodyShop Business as he speaks very openly and, oftentimes, controversial about insurance companies. Having been born into family that owned a shop then working for insurance as an adjuster to having his own shop helped him learn and create a process to help his own shop flourish…
 
Is it possible to "fake" company culture? Can the typical culture catchphrases like, "excellence", "perseverance", "honesty", and "integrity" be just something company leaders say and not something they also truly believe? David sits down with Bryan Pollock and multi-shop owner Adam Liu to discuss this and more. Are you spending your nights at the …
 
In this episode, David is joined by Chris Enright and Scott Pelava to discuss the one thing many shops are doing to cripple their own businesses. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com …
 
Walt has been having success getting insurance to pay for the full "estimate" or as he calls it - the "invoice" so we dive in to how he's doing it! His 2 main takeaways are: 1 - Run your body shop like any business 2 - Get your customer involved After hearing about some of Walt's successes with insurance payouts I asked him to come on the podcast t…
 
Cecil and Kent Bullard from The Institute for Automotive Business Excellence talk about their vision of creating an industry that becomes a destination for talent, not a consolation for those that can't make it anywhere else. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with ea…
 
Can standardization take the industry into the future? Is it even possible? Do all shop owners consider their technicians nothing more than grease monkeys? In this episode, David and Lucas are joined by Scott Pelava, owner of Londsale Auto and the founder of the Auto Shop Owners Group on Facebook to discuss these questions and more. Are you spendin…
 
Did you know that about 93% of shops have NOT claimed money that is owed to them as part of the CARES Act Stimulus that was enacted to help businesses that suffered because of Covid-19? Well, I hadn't either! Ray Roth of Stout (a full service financial firm ) shares with us what it takes to qualify for this Employee Retention Credit (ERC). Shops ca…
 
In this episode, David and Lucas sit down with Brandon Dills, the owner of Jarhead Diagnostics and Small Town Automotive Technologies in Lexington, NC. Brandon recently found himself embroiled in some online drama. He discusses what set it off, how he reacted, and the lessons, if any, learned. Are you spending your nights at the shop or worrying ab…
 
In this episode, David and Lucas sit down with Donald Smith, the general manager of Schlenker Automotive in Rockledge Florida, and listen to his extraordinary story. They also had the privilege of being joined by Mike Willever of the Active Self Protection Podcast to offer up his analysis. This episode starts off in a very unserious manner but then…
 
In this episode, David and Lucas are joined by Kent Bullard of the Institute for Automotive Business Excellence. Kent sat down thinking there was going to be a meeting about recording a podcast but instead was surprised to find out they were actually going to record right away. He graciously stayed to discuss the motivation behind starting a busine…
 
This is a re-launch of episode #10 since it applies very nicely to what I'm hearing at all of the shops I work with. Everyone is dealing with a lot of pressure in so many ways in our industry. Mike Townley, owner of Telesis Collision Center, talks about a very outside-the-box idea we did in our days at Valley Motor Center, dealing with industry pre…
 
This is part 2 of Lucas and David's conversation with the founder of AutoText.Me, Chris Cloutier. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep. Click Here: Get Shop-Ware.co…
 
I'm seeing a lot of talk on the social media chat boards talking about shops adding a surcharge on top of credit card transactions. So, basically, if you run your guest's credit card they automatically pay x dollars on top of that charge to offset the fees you get charged as the shop owner. There are also ways you can save money when taking credit …
 
In this episode, Lucas and David are joined by Chris Cloutier, the founder of AutoText.me as well as the co-owner of Golden Rule Auto Care in Wylie, TX, and Rowlett, TX. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analy…
 
This is part 2 of David and Lucas' conversation with industry veteran Jeff Compton. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep. Click Here: Get Shop-Ware.com After going …
 
There were SO many great takeaways during the SE Collision Conference and Kyle Bradshaw, the CCA President and Fixed Ops Director of K&M Collision, wraps up this series. Kyle talks about the value of being a part of any association PLUS he talks about THE hot topic at the conference - WAIVERS! Should you or shouldn't you? Or more like...will you or…
 
Creating a clear path and being a great leader aren't just things that we know how to do! As a leadership development specialist and life coach, Bruce Schronce talks with us about how he helps his clients be clear in their goals and identify what the gaps are in their current leadership style. Part of that is knowing what to say "yes" to so they kn…
 
David Willett of Spark Underwriters spoke at the SE Collision Conference and speaks at events around the country. Today we dive into his talk about the 5 main ways we, as shops, can sustain success. David also speaks on the importance of getting into a niche where there isn't a lot of competition and how imperative it is to get to know at least 3 t…
 
In a post-Covid environment how should we be talking and dealing with our consumers? Instead of telling our customers what WE think they want to know or WE think they need to know, Kristen shares ways to listen to what the customer needs and how to communicate with them to meet them where they are at using key conversational skills. She also shares…
 
Who is getting the short end of the stick when things turn south? Is it the shop owner or is it the technician? Is ASE certification still relevant in today’s environment? Is it worth training on ADAS and should you pull out your lab scope at the beginning of the diagnostic process? David & Lucas cover all this and much more with industry veteran J…
 
Your employees think differently than you do, and this can cause extreme frustration for you. The first step to getting your employees to think more like you (the owner) is to understand exactly why they think the way they do. After you understand why, you can take steps to shift their thinking. Download the free supplemental PDF Why Your Employees…
 
All shops have to purchase equipment at some point in time and there are things to think about before you invest that "Quan". (Jerry Maguire shout out if you've never heard that term.) Kevin, the owner of Lombard Equipment, has over 45 years in collision equipment and brings a lot of knowledge to the table along with Dave! They are in over 1,000 sh…
 
A very popular guest of mine was a speaker at the SE Collision Conference and spoke specifically on a VERY hot topic...how shops are successfully finding and retaining talent and why shops are not being affected by this "talent shortage". His team educates and provides leadership education shops need to build a "magnetic business model" using the 5…
 
Sam Venezuela with National Autobody Research Company spoke at the SE Collision Conference and shared with shops how they can collect more billable hours at better labor rates and share rates to combat insurance pushback using powerful, evidence based data. You've probably heard of Billable Genie and it's no wonder so many shops are raving about th…
 
You may think that you have a wonderful insurance plan but typically, you won't know you are missing something vital until it's too late! Alex Whittit from Intrepid Direct spoke at the SE Collision Conference and talked to shop owners about common gaps in their garage policies, and also the importance of "Cyber Liability". Companies like Rivian req…
 
Everyone says they do the best work and have the best customer service so what separates your shop? At K&M Collision in North Carolina Michael Bradshaw, the VP, talks about the things that makes their shop different including understanding the insurance policy and how the appraisal clause works and when to utilize that knowledge. He had a session a…
 
Lucas and David are joined by Sean Tipping of the Automotive Diagnostic Podcast to discuss mobile diagnosticians and his upcoming trip to ASTE. Are they ruining the industry or making it better? Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center,…
 
Jordan Hendler is someone you may have seen around in the last 20 years. She's the executive director of the Washington Metropolitan Auto Body Association, the Communications Manager for CIC, is part of SCRS Society of Collision Repair Specialists AND is president of Admin Concepts. Wow! That's a mouthful! In the 4th interview of this series Jordan…
 
The 3rd interview of this series at the SE Collision Conference is with Thomas McFinch of I-CAR. I-CAR has shifted its focus from training to educating so what does that mean? Thomas talks about the pitfalls he sees a lot of shops fall into and the wonderful things he sees that are a necessary shift for our industry! Connect with Thomas McFinch - W…
 
The 2nd interview of this series at the SE Collision Conference is with Rachel Collector & Patrick Porter of Assured Performance - an OEC Company. We chat about the OEC "takeover" and what that means for you in shops. We also discuss what Assured Performance can provide a shop that you may not be taking advantage of including the VIP Card Program, …
 
We kick off the next 14 episodes with an interview I had the pleasure of doing with THE Mike Anderson of Collision Advice! We will talk with the speakers and some of the sponsors of the SE Collision Conference so we can all have a taste of what those in attendance had the pleasure of experience first hand. On today's episode Mike touches on several…
 
In this episode, David & Lucas are joined by Chris Messer, Vice President and Publisher with Endeavor Business Media. Endeavor recently announced their acquisition of 10 Missions Media, publishers of magazines like Auto Service Professional, FenderBender, and Ratchet and Wrench. Chris discusses what that means and how it fits into the industry as a…
 
Director of Ideation at Dorman Products, Lester Kovacs sits back down with Lucas and David to discuss the aftermath of episode 47 as well as how he feels about dealerships sending out Dorman parts as their own. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and eac…
 
You’ve been listening to this podcast for a while and heard us telling you how important it is to get to training events like The iSCAN Technical Training Conference 2022 by Autoland Scientech and The Institute for Automotive Business Excellence. Maybe you’re a shop owner who finally decided to shut down your shop and take everyone to training. Or,…
 
Many of you shop owners have an idea of what you'd like for your shop when your children or a manager takes over but how can you guarantee that will happen? You also have goals for your shop in terms of success and finances so how do you create a plan and execute it so it becomes a reality? We are talking with Matthew Di Francesco of High Lift Fina…
 
Diagnostician and trainer-extraordinaire Jim Morton is known for saying, "training doesn’t cost, it pays". But is that really true? In this episode recorded live at ITTC 2022 put on by Autoland Scientech, David and Lucas sit down with Dwayne Crawford the owner of Family Auto Care in Owings, MD as well as his technician Rick Curren. Are you spending…
 
Most would agree that the automotive industry could use more professionalism and expertise. With it would come an opportunity to offer higher wages and thus attract new talent into the field. What's the best path towards that end? Is it licensing? Is it government intervention? We dive into this topic with Kent and Cecil Bullard of the Institute fo…
 
In this episode, recorded live at The iSCAN Technical Training Conference 2022 put on by Autoland Scientech and The Institute for Automotive Business Excellence, we sit down with Joshua Carton, the Managing Director, and Founder at Curien, a company that is building unique products in both the hardware and data intelligence space for the automotive…
 
In this episode recorded live at ETI ToolTech 2022, we’re joined by Lee Locklear, CEO of Chief Executive Officer at Cutting Edge Automotive Solutions a tool supplier out of Fairhope, Alabama (https://ceasusa.com/). This conversation is filled with inside baseball and behind-the-scene discussions about some of the most popular brands in the industry…
 
Recorded live from Vision Hi-Tech Training & Expo in Kansas City, David and Lucas sit down with Jaron Kleber of Repair Shop of Tomorrow. They discuss the story of the shop owner in Georgia that paid an ex-employee's last paycheck with greasy pennies. Jaron relays a part of the story that never made the news. They also talk about the impact of socia…
 
Recorded live from ETI ToolTech 2022 in Coronado Island California, David and Lucas sit down with Haakan Light, Training and Development Manager with Topdon. After listening to several presentations, the three discuss whether or not the industry is ready for what's coming. Are you spending your nights at the shop or worrying about the shop? Get the…
 
Have you ever looked at your balance sheet? Did it make sense? Download the free PDF that goes with this episode. Do you regularly use your balance sheet to make business decisions? You should, and I talk about why in this episode. Most automotive business owners focus on their Profit & Loss report, but without knowing what’s going on in their bala…
 
Today we talk with Frank Rinaudo, owner of Frank's Accurate Body Shop in Slidell, Louisianna. I found Frank on LinkedIn and loved the videos he was making which showed the difference between an improper repair and a proper repair. As a non-DRP shop he understands the importance of education his guests and this was a way he could do so. He also shar…
 
If you own a small shop or work in a small shop, then this is the episode for you. Recorded live from Vision Hi-Tech Training and Expo in Kansas City, Lucas and David sit down with Michael Guenther, the owner of Downtown Auto Service in Crofton Nebraska. Michael discusses the advantages and struggles of being in a small town. He also reveals some o…
 
Recorded live from Vision Hi-Tech Training and Expo in Kansas City, Lucas and David are joined by Taylor Wilson, the owner of Velocity Auto Care in La Marque, Texas. Taylor has been a shop owner for 17 years, but this was his first visit to Vision KC. He tells about his experience at the show, the challenges in building a brand new shop, as well as…
 
Greg Lobsiger is a body shop owner out in Indiana at Loren's Body Shop where he does about $300k/mo which is about 3.5 cars/day or 65 cars/month. He says "It's not about creating dollars. I want to take money home. I work very hard. I want my technicians to make very good money. Without question, I want to take care of those people. I better make s…
 
Lucas and David sit down with Bryan Pollock, a technician with Willco Auto Care in Sanborn NY, as well as a regular contributor to ScannerDanner.com. They discuss whether or not it's possible to keep a positive attitude in the automotive industry despite its challenges. Are you spending your nights at the shop or worrying about the shop? Get the nu…
 
In this episode recorded live at Vision Hi-Tech Training and Expo in Kansas City, David and Lucas are joined by Carrie-Lynn Rodenberg of Turnkey Marketing. Carrie-Lynn brings up several key foundational aspects of marketing your business. Other things are discussed as well... A lot of other things. Are you spending your nights at the shop or worryi…
 
Rachel James started in the industry over 20 years ago and went from the dealer side to a technician and now is crunching numbers for body shop owners and their employees on a daily basis at her practice with Northwestern Mutual! Although most of us don't like talking numbers she helps shops and their employees budget, helps us to know what numbers…
 
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