Join me in my mission to make healthcare safer and reduce preventable harm. Be inspired by these fireside chat conversations with healthcare professionals as they share their career journeys, advice, and how they impact healthcare, patient safety and the patient experience. Hear our candid conversations about how to make our healthcare system safer.
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#38: How patient autonomy improves safe care
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This episode features Hannah Lowe, DNP, FNP-C, RDN, CDCES Hannah Lowe is a wife, mom, friend, nurse practitioner/dietitian who cares deeply about servant leadership and stories. As a provider leader, Hannah works to build teams toward collaborative, safe, excellent care. From rural Virginia to a Telehealth platform, Hannah feels grateful to have wa…
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#37: Moral Injury and Mental Health - Breaking the Stigma
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Today's episode features Jennie Byrne, MD, PhD. Trigger Alert - This episode discusses mental health and mental illness Dr. Jennie Byrne lives to connect the dots between people and ideas in new and unexpected ways. She is a clinical translator between segments of our complex health system - clinicians, finance, operations, data, technology, resear…
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#36: Are better staffing ratios attainable in healthcare?
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Today’s episode features Danielle Bress, RN Danielle Bress is a distinguished figure in the home health industry, boasting 19 years of dedicated service and a remarkable journey from a field nurse to a successful leader in quality. Driven by her mission to infuse passion back into home health and ensure aging with dignity, Danielle approaches her w…
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#35: We are Humans First, Healthcare Providers Second
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Today’s guest is Katie Lawrence, MHA, CMPE Katie has nearly 20 years of experience in executive leadership and change management. Her passion is simple: to be the catalyst for leaders as they create change in their organizations and flourishing in all aspects of their lives. Katie is currently the principal consultant with Willow Strategy Group*. S…
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#34: Why Safe Healthcare Starts in Academia
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Today’s episode features Nipaporn (Nipa) Somyoo Nipa Somyoo, PT, DPT, holds a Doctor of Physical Therapy from Midwestern University and is a board-certified orthopaedic clinical specialist. She is currently pursuing a Doctor of Education degree in Educational Leadership at the College of St. Mary, where she serves as an assistant professor. Dr. Som…
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#33: The Intersection of Medicine and Digital Health
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Today's episode features Tzvi Doran, DO Dr. Tzvi Doron is a board certified family physician, obesity physician, clinical lipidologist, and founder of Consonant Consulting. After residency, he served as the sole physician at a newly opened Federally Qualified Health Center (FQHC) branch in South Florida, where he helped grow the practice from scrat…
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#32: Career Identity Crisis: Defining Yourself Outside of the Clinic
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This episode features Dr Ruth Vo, BND, MScHth(Edu), PhD Dr Ruth Vo is the Co-founder of Career Cliniq, Author and Australian Dietitian who is driven to help health professionals feel empowered and make sense of their evolving and interconnecting identities as they aim for a rewarding work life. She uses her years of experience managing complexity a…
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#31: Breaking Out of the Pharmacy: The Power of the Pharmacist in Non Patient Facing Roles
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Today's episode features Jackie Boyle, PharmD, MBA Jackie Boyle is a pharmacy educator by day and coaches pharmacists and pharmacies in a part-time capacity. She received her Doctor of Pharmacy from Northeast Ohio Medical University in 2012, MBA from University of Findlay in 2016, and Master and Bachelor degrees from THE Ohio State University (O-H!…
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#30: Value Based Care: What It Is, What It's Not, and How You Can Get Involved
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54:19
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Today's episode features Dana Strauss, DPT. Dana Prommel Strauss is a value-based care, Medicare, and healthcare delivery policy and regulatory expert, as well as a doctor of physical therapy. She works on the public policy team of a large, publicly-traded healthcare organization. Her mission is to help advance innovative payment and care delivery …
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#29: Badge of Burnout: Second Chances in Medicine
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47:49
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Today's episode features Bryce Bowers, DO Trigger Alert: Podcast episode will dive into substance abuse, mental health struggles, and second chances Dr. Bryce Bowers is a family medicine physician, currently in his last year of residency in Detroit, Michigan. He attended the Michigan State University College of Osteopathic Medicine in East Lansing,…
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#28: To Emergency Medicine and Beyond: The Power of Mentorship
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Today's episode features Adaira Landry, MD, MEd. Adaira Landry, MD MEd is an Assistant Professor of Emergency Medicine at the Harvard Medical School and Brigham and Women’s Hospital. Her academic interest focuses on mentorship of early career professionals. She has been awarded for her dedication to mentorship and education. Dr. Landry speaks natio…
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#27: From Social Work to Social Justice: Jordana's Journey
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Today's episode features Jordana Rutigliano Jordana is a licensed social worker with a specialization in leadership, management and entrepreneurship and received her Master’s degree at Columbia University. Initially drawn to the social work profession for its commitment to social justice, equity and anti-oppression frameworks and then drawn to heal…
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#26: Beyond the Clinic: From Physical Therapy to Clinical Product
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Today's guest is Julia “Jules” Biedrzycki, PT, DPT, CSPO Jules is a Physical Therapist who exchanged her goniometer for a Kanban board on her quest to create products that restore autonomy of care back to patients, and their providers. She is passionate about advancing and innovating the professions of rehab sciences and is on a mission to bring vi…
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#25: From Treatment To Prevention: A Pharmacist's Journey
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Today's episode features Ahunna Freeman, PharmD, BCGP Dr. Ahunna Freeman is a Nigerian American. She completed her undergraduate studies in Chemistry at The University of North Carolina at Asheville. She earned her Doctor of Pharmacy degree at Campbell University College of Pharmacy and Health Sciences in 2009. Ahunna began her career in pharmacy a…
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#24: Advocating for Mental Health Professionals
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Today's Guest is Kirby P. Williams, MSN, PMHNP-BC Kirby P. Williams is a nurse practitioner who obtained psychiatric training and education from University of Virginia. Working as a mental health nurse practitioner since 2012 and enjoys mentoring and supporting future psychiatric nurse practitioners. From 2013-2022, she has worked in nursing academ…
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#23: Navigating Healthcare: A Patient's Journey
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Today's guest is Elizabeth Batchelor Elizabeth "Liz" Batchelor is a stage 3b rectal cancer survivor, cancer free for over 2 years. Diagnosed at age 33, she faced unique challenges of having to endure a very serious diagnosis with a rigorous treatment schedule and navigating a complex medical system while also working full time as a single mom of tw…
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Today's episode features Cody Quinlan, PT, DPT, COS-C, CPHQ, SSGB for Part 2 of our conversation. Check out part 1 in Episode 21. Cody Quinlan is a dedicated and innovative Home Health Physical Therapist with over 12 years of diverse experience across various facets of healthcare. Recognized for a steadfast commitment to enhancing patient experienc…
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#21: EMT to Healthcare Quality: A Non-Linear Path to Impact
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Today's episode features Cody Quinlan, PT, DPT, COS-C, CPHQ, SSGB Cody Quinlan is a dedicated and innovative Home Health Physical Therapist with over 12 years of diverse experience across various facets of healthcare. Recognized for a steadfast commitment to enhancing patient experiences, he has successfully navigated roles such as Regional Directo…
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#20: Improving Home Health Care Quality while Saving Healthcare Dollars
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36:33
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Today's episode features Oneika Griffin Webb, MS, BSN, RN Oneika Griffin Webb is the Founder and Chief Quality Officer of QAPI Consulting, LLC™. Her mission is to utilize her knowledge and expertise to help Medicare Certified Home Health Agencies prioritize Quality by developing structured processes that will improve performance gaps; sustain quali…
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#19: Is work-life balance really achievable or just a dream?
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Enjoy Part 2 of the conversation with Tareka Wheeler, PMP. [If you missed Part 1, listen to Episode # 18.] Known to speak from the heart with a dash of sassy, Tareka Wheeler is an effective thought-provoking storyteller, who uses her own personal and professional journey to teach and empower others. Whether she is teaching organizations how to deve…
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Today’s episode features Tareka Wheeler, PMP Known to speak from the heart with a dash of sassy, Tareka Wheeler is an effective thought-provoking storyteller, who uses her own personal and professional journey to teach and empower others. Whether she is teaching organizations how to develop a strategic plan or is presenting to professionals on how …
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#17: Navigating a Healthcare Quality Career Transition: A Special Compilation of Advice from the Pros
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Enjoy this Bonus Episode! Next Steps New to this journey? Check out free resources available here: https://www.definingpointcc.com/free-resources Ready to level up in your career? This course is for you --> https://www.definingpointcc.com/courses Looking for consultative services to help your teams improve clinical processes? Schedule a call here: …
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#16: Breaking the Silence: A Journey from Burnout to Thriving in an Impact-Driven Healthcare Quality role
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20:42
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Today's episode features Jennifer Lapierre, MS, OTR/L. Jennifer (Jen) Lapierre is an Occupational Therapist by training and current Program Coordinator in the healthcare quality space. She graduated in 2018 with a Master's in Occupational Therapy and has clinical experience in skilled nursing, acute care, and paediatrics. Since leaving the clinical…
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#15: Breaking Barriers: A Clinician's Journey from Patient Care to Quality Analysis
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28:51
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This episode features Jessica Merino, DPT. Jessica Merino is a Physical Therapist who recently pivoted out of direct patient care and into healthcare performance improvement. In prior roles, she worked in acute care, acute rehab, school based, home health pediatrics, telehealth and digital health. She found herself bouncing from setting to setting …
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#14: The Power of Compassion in Medicine: A Prescription for Healing Impostor Syndrome - with Kate Cozart
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31:17
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This episode features Kate Cozart, PharmD Dr. Kate Cozart is a primary care pharmacist, educator, author, and well-being advocate. In her "day job" she works as a Clinical Pharmacist Practitioner in Primary Care and Chair of Preceptor Development/Teaching and Learning for her local healthcare system. Her passion for the topics of impostor syndrome,…
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#13: Will AI replace humans in healthcare?
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30:48
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This episode features Jaime Cozine. Jaime Cozine, PT, DPT, OCS holds a physical therapy operations role in the healthcare tech industry. Jaime applies her broad perspective of the continuum of care and a passion for quality healthcare administration while balancing people management, stakeholder management, and program development in her new non-cl…
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#12: Navigating Healthcare Silos: A Path to Safer Care
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42:53
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This episode features Amy Story, PA-C. “The only way to it is through it” - Amy Story Amy Story is a Physician Assistant turned health tech startup generalist. After spending 7 years in direct patient care between GI and mental health, she transitioned to supporting health tech companies through a range of roles including operations, product, and c…
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#11: In Transition: A Physical Therapist's Journey Towards Population Health
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This episode features Alana Nash, PT, DPT. Alana shares what it's like being in the middle of the journey. Alana Nash is a physical therapist experienced in the outpatient setting working with orthopedic and oncology populations. Working as a physical therapist in combination with her background in Exercise Science has sparked an interest in popula…
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#10: Passion for Impact: My Path to Healthcare Quality
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17:59
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On this episode, I share my journey into healthcare quality. Brandy Wilkins, DPT, CPHQ is a Healthcare Quality Consultant specializing in helping clinicians find their path, or defining point, through one-on-one career coaching, group workshops, resume formatting, practice interviewing, and providing support once you land your dream job. She also h…
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#9: From Front Office Check-In to Quality Director: Brittney's Inspiring Journey
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This episode features Brittney Costello, CSSBB, CPHQ. Brittney has a variety of quality and risk experience in various healthcare settings, from multi-speciality offices to acute care. She has worked in numerous roles including performance improvement, risk, and accreditation, and she is certified as a Six Sigma Black Belt by the American Society o…
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This episode features Dawn Hayes, PT, Ph.D. Dr. Dawn Hayes has been a Physical Therapist for 33 years with experience in acute care, inpatient rehabilitation, home health, and academia. She received her Ph'D in Exercise Science along with a gerontology graduate certificate in 2007. Her career expanded to academia and then back to a corporate health…
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#7: Reflect on the past in order to embrace the future
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This episode features Kayla Perno, CCC-SLP. Kayla Perno is a speech language pathologist by background. She has successfully pivoted away from direct patient care and work in utilization management. Kayla loves that she still gets to use her clinical experience in a new way by helping to make a positive impact on our healthcare system. You can conn…
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#6: The Power of Building Relationships (to help boost your career goals)
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15:57
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This episode features Brianna Fullenkamp, DPT. Brianna Fullenkamp is a physical therapist who has transitioned into the healthcare performance improvement space. From working in a skilled nursing setting to home health, to receiving her Certificate of Competency in Vestibular Rehab, Brianna has enjoyed fostering problem solving, organization, forwa…
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#5: Physical Therapist turned Continuous Improvement Consultant
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Today's episode features Neil Bhagat, MPT. Neil Bhagat is a lifelong learner that, in his own words, "relishes his own ignorance". He resides in the Seattle area, where 9 months of rain gives him time to read, scribble on whiteboards, and play with his adorable daughter. He is a Continuous Improvement Consultant and a Physical Therapist … which is …
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#4: How Non-Nurses Can Pivot into Healthcare Quality Roles
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28:16
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Today's episode features Debra Amick, MSN, RN, CJCP, CPHQ, NE-BC Debra Amick is a Registered Nurse and Nurse Executive who serves as a Vice President of Quality Improvement. As a hiring manager, she shares not only her journey but also how non-nurses can pivot into healthcare quality. Free Resources Find free resources to help you in your journey o…
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#3: Occupational Therapist turned Data Analyst
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Today's episode features Lauren Rosenthal. Lauren Rosenthal is a school-based Occupational Therapist turned Data Analyst. She shares her journey of the struggles and triumphs with making a totally new career change. You can connect with Lauren on LinkedIn: https://www.linkedin.com/in/lauren-rosenthal/ Free Resources Find free resources to help you …
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Today's episode features Dr. Naja Martin, PT, DPT Throughout her nearly 20 year career, Naja, a native of Atlanta, Georgia, has demonstrated her passion for inpatient rehabilitation, working as a rehabilitation aide, physical therapist, quality coordinator and admissions liaison. Her extensive inpatient rehabilitation experience uniquely positions …
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#1: Physical Therapist turned Healthcare Quality Consultant
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17:10
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Today's episode features Dr. Cassandra Jones, PT, DPT, CPHQ. Dr. Cassandra Jones is an experienced healthcare leader who combines solid clinical skills and experience with expertise in healthcare quality to assist organizations with achieving optimum patient and program outcomes. Dr. Jones has a Clinical Doctorate in Physical Therapy and has served…
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Introducing "Kairos Conversations: Connecting with Quality"
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"Kairos Conversations: Connecting with Quality" premiers September 5, 2023. Join in every Tuesday to hear the journeys and career advice of professionals who pivoted into healthcare quality. Be inspired by their stories and hear their pearls of wisdom. From time to time, we'll also discuss ways to make our U.S. healthcare system safer. Free Resourc…
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