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This is THE podcast for you as a Customer Experience Leader. To learn where to spice up your CX leadership. Listen to CX colleague’s, thoughtleaders and of course your host Nienke Bloem. She has educated and spoken with CX Leaders all around the globe, is a Recognized Training provider with the CXPA and knows how to make CX work! Honest, fun and always with a practical twist to help you become an even better CX leader.
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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Podcast dedicado al comentario de cómics y cultura pop
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Data Driven CX is THE podcast, where you learn all about Data Driven Customer Experience. For leaders in Marketing, CX, Digital, Data, Information and IT who want to learn more on HOW to make use of data to successfully engage with customers and transform CX in their organizations. In this podcast, the fundamentals of Data Driven CX are explored in conversations with industry thought leaders and successful business leaders. You learn trends, industry standards, how to tackle challenges, prac ...
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Join Rick and Julia as they comb through the post-apocalyptic wasteland in George Miller's Mad Max Series of movies.
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Why You Can't Miss This Episode Join us as we explore the intricacies of customer experience with Sean Albertson, an expert in the field with over two decades of experience. Learn about his innovative "4Rocks" framework that helps businesses transform their customer journeys and drive loyalty. About the Guest Sean Albertson, a CX leader for 20+ yea…
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The Experience of Nate Brown at the CX World Games 2024
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The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…
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EVOLVING EXCELLENCE: LEADERSHIP & TECHNOLOGY
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Discover the transformative power of customer experience with Heverton Anunciação, a leading expert in the field. Learn actionable strategies to bridge technology and customer service, essential for thriving in today's digital environment. About the Guest: Heverton Anunciação was voted among the world's top 10 influencers in CRM, Data Governance, a…
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The Experience of Michael Brandt at the CX World Games 2024
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The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…
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Can transparency and authenticity safeguard your customer relationships during a cybersecurity crisis? In this episode, Jeannie Walters shares vital insights into managing customer experience amid significant cybersecurity incidents. We'll explore the necessity of open, honest communication and how to maintain customer trust even when service disru…
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Fecha de Grabación: Jueves 20 de junio de 2024. Algunas noticias y temas comentados: Marvel Comics reveló su nuevo logo corporativo, y hubo reacciones Kelly Thompson y Paulina Ganucheau harán un cómic de las Powerpuff Girls ¿Qué hace del Starman de James Robinson y Tony Harris tan buen cómic? Personajes que debutaron en otro medio y se integraron a…
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#25 Four ways to organize CX in the most effective ways, with Jim Tincher
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In this episode of CX Leadership Talks, host Nienke Bloem engages in a interesting conversation with customer experience expert Jim Tincher, CEO of Heart of the Customer. They delve into the complexities of customer experience and leadership, emphasizing the importance of understanding and addressing the needs of both customers and business executi…
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DISTILLED WISDOM: JAY BAER ON HUMAN-CENTRIC TRANSFORMATION AND LEADERSHIP
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Join us as we dive into an insightful conversation with Jay Baer, a renowned customer experience and business growth expert. Discover Jay's unique approach to creating value, his latest book on the power of speed in business, and his intriguing side passion that connects deeply with his professional philosophy. About the Guest Jay Baer is a busines…
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The Experience of Jessica Noble at the CX World Games 2024
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The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…
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Why do so many businesses fail to connect their overall strategy with the customer experience they provide? Hear some key differences and intersections between customer experience consulting and management or strategy consulting in this eye-opening episode. Your host, Jeannie Walters, will break down how management consulting often zeroes in on bro…
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Fecha de Grabación: Martes 11 de junio de 2024. Algunas noticias y temas comentados: Se reveló el problema de salud que aquejó a Frank Miller hace unos años George Pérez ya es parte de la colección de la National Portrait Gallery Los varios aliases utilizados por Magneto a lo largo de los años ¿Cuáles son los poderes de Hope Summers? Algunos de los…
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In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni has an insightful fireside chat with customer experience expert Steven Van Belleghem. They delve into the concepts from Steven's latest book, "A Diamond in the Rough," exploring practical strategies for transforming potential into excellence in customer experience. FROM THE CX SUMM…
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The Experience of Rolph Scott at the CX World Games 2024
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The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…
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Let's transform customer experience strategies into impactful actions. Have you ever wondered how effective communication could revolutionize your organization's CX initiatives? In this episode, we'll dissect the critical role of clear communication and the importance of promoting and motivating these initiatives throughout your company. Hear how t…
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Fecha de Grabación: Martes 4 de junio de 2024. Algunas noticias y temas comentados: Marvel Now o All-New All-Diferent, ¿qué etapa Marvel fue mejor? Puntos bajos en la historia de las series de Batman y Superman Leer cómics en formato digital, ¿qué dispositivos son mejores? ¿Funcionó convertir a algún personaje en "grim & gritty" en los 90? Elektra,…
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#24 6 Customer Feedback Strategies to engage every level of your organization with Medallia’s Judy Bloch
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Welcome to another insightful episode of CX Leadership Talks! The go-to podcast for CX leaders looking to elevate their strategies and inspire innovation in the customer experience arena. Join host Nienke Bloem and guest Judy Bloch as they delve into the world of customer experience engagement with an in-depth discussion on Medallia's signals to ac…
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NAVIGATING THE OMNICHANNEL CUSTOMER EXPERIENCE OBSERVATORY
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Discover the future of omni-channel customer experience with insights from Sara Zagaria, Director at Politecnico di Milano. Learn how to transform your business's customer interactions into seamless, integrated experiences. About the Guest: Sara Zagaria - Director of the Omnichannel Customer Experience Observatory and of the B2b Customer Experience…
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Unlock the secrets to creating truly inclusive customer experiences with insights from Jeannie Walters and special co-host Paige Flenniken, Experience Investigators' Director of Business Development. Discover how Apple is revolutionizing accessibility with groundbreaking features like eye-tracking and vibration controls, ensuring their devices are …
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Fecha de Grabación: Martes 28 de mayo de 2024. Algunas noticias y temas comentados: Lo bueno y lo malo de la Era Krakoa en los títulos de los X-Men Creaciones de Robert E. Howard más allá de Conan, Solomon Kane y Kull ¿Hay mujeres haciendo cómic en los países de Hispanoamérica? Algunos artistas buenos pero cuyo trabajo no es de nuestro agrado Recom…
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UPLIFT YOUR BUSINESS: LEVERAGING INSIGHTS AND PROCESS ENGINEERING
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Discover the critical importance of taking action on customer feedback and process engineering. Learn how integrating Agile methodologies with customer experience can uplift your business. Nicholas Zeisler shares invaluable insights on making customer experience data actionable and improving internal processes for superior customer satisfaction. Ni…
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#23 Exclusive Insights: 7 Key Learnings from CX Leaders Advance 2024 with Nienke Bloem
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Welcome to an insightful episode of CX Leadership Talks! Join host Nienke Bloem as she shares 7 key learnings from the CX Leaders Advance 2024 event in Denver (April 30 - May 2). From diving deep into data to embracing AI opportunities, Nienke provides valuable insights for CX leaders looking to enhance their practice. Her seven most important take…
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Setting Clear and Actionable Customer Experience Goals
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Are your customer experience goals too vague or reactive? Uncover the secrets to setting clear, actionable, and measurable CX goals in our latest episode of Experience Action. Join me, Jeannie Walters, as we dissect the common pitfalls in CX goal-setting and learn how to transform feedback into insights that directly support your business objective…
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Fecha de Grabación: Martes 21 de mayo de 2024. Algunas noticias y temas comentados: ¿Es mejor empezar a leer a J.R.R. Tolkien con The Hobbit o con La Comunidad del Anillo? Alternativas más accesibles que Tolkien en la literatura de fantasía ¿Quién es Mole Man (el Hombre Topo) y dónde está ahora? Además: Primortals de Leonard Nimoy (Tekno Comics), e…
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THE BEST OF THE BEST: THE ART OF EXCELLENCE with Joseph Michelli
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Dive into the world of exceptional customer experience with Joseph Michelli, an international authority on service excellence, in this enlightening episode of the CX Goalkeeper Podcast. Discover how global brands transform their customer interactions to create memorable and impactful experiences. About Joseph: Joseph A. Michelli, Ph.D., C.S.P., is …
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Fecha de Grabación: Jueves 16 de mayo de 2024. Algunas noticias y temas comentados: Falleció el legendario productor y director de cine Roger Corman Murió también Don Perlin, cocreador de Moon Knight y Bloodshot La serie de Nightwing de Chuck Dixon con Scott McDaniel y otros Recordamos la serie animada Batman Beyond (Batman of the Future) Artistas …
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Embark on a journey with me, Jeannie Walters, as we tackle the challenge of sharing negative customer feedback without sending your team running for the hills. You'll come away with a toolkit of strategies to not only deliver this feedback constructively but also to turn it into a catalyst for change and improvement across your company. This week's…
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FUTURE FORWARD: THE INTERSECTION OF AI, LEADERSHIP, AND DIVERSITY with Martha Boeckenfeld
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Dive into a visionary conversation on "Future Forward: Martha Boeckenfeld on the Intersection of AI, Leadership, and Diversity" where our esteemed guest, Martha Boeckenfeld, sheds light on the transformative power of AI and its impact on leadership and diversity in the workplace. This episode is a treasure trove of insights for professionals eager …
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Fecha de Grabación: Miércoles 8 de mayo de 2024. Algunas noticias y temas comentados: Doug Moench y Batman. ¿Quién es Madelyne Pryor? ¿Qué tan popular es Jubilee? Tom Scioli y sus biografías de Stan Lee y Jack Kirby. La narrativa secuencial en los cómics. El peculiar entintado de Bill Sienkiewicz... ¿les gusta? ¿Vale la pena Hellboy? Además: Hawkey…
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Unlock the secret to ensuring your customer-facing employees are as invested in your customer experience vision as you are! As your trusted guide, Jeannie Walters is delving into the critical strategies you need to align your frontline team with the customer experience goals that your C-suite has already embraced. We'll dissect the challenges, pinp…
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#22 Game On! Spice up your CX Workshops with gamification – and everything you want to know about the Customer Experience Game with Babs Asselbergs
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Welcome to the latest episode of CX Leadership Talks! The podcast where CX leaders come to level up their leadership game. Join host Nienke Bloem as she sits down with guest Babs Asselbergs to discuss the power of gamification in customer experience. Discover how they designed an engaging board game together that's taken the CX world by storm, and …
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DO B2B BETTER: Drive Growth Through Game-Changing Customer Experience with Jim Tincher
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Today's episode features a deep dive with Jim Tincher, an expert in enhancing B2B customer experiences. Prepare to be captivated by a discussion that's not just insightful but also instrumental for anyone keen on driving meaningful business growth through customer experience. Jim Tincher: Jim sees the world in a special way: through the eyes of cus…
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Discover the future of customer experience as we tap into the wisdom of industry leaders who are redefining the landscape. In this CX Pulse Check, Jeannie Walters asked CX leaders at CXPA CX Leaders Advance and Qualtrics X4: The Experience Management Summit what we should have our finger on the pulse of when it comes to customer experience today. W…
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#21 Everything you always wanted to know about the International Customer Experience Awards, with Vuk Vukanovic
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Welcome to the latest episode of CX Leadership Talks! Join your hosts Nienke Bloem and Vuk Vukanovic as they dive into the essential aspects of the International CX Awards, providing valuable insights that will encourage you to be part of this enriching experience. In this episode Nienke and Vuk discuss the meticulous judging process, the significa…
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RIDICULOUSLY EASY TO DO BUSINESS WITH - David Avrin
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In this episode, we are privileged to host David Avrin, one of the most insightful and influential speakers and consultants on customer experience and business competitiveness. David shares his profound insights into making businesses not just functionally efficient but "Ridiculously Easy to Do Business With." More about David Avrin: One of the mos…
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Fecha de Grabación: Martes 23 de abril de 2024. Algunas noticias y temas comentados: Algunas historias emotivas y conmovedoras de Superman ¿Adaptan X-Men '92 y '97 arcos argumentales de los cómics? Los sidekicks y personajes secundarios en los cómics de Green Arrow Nostalgia: ¿Son buenas películas X-Men: First Class y Days of Future Past? El eterno…
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As the lights dim and the curtains part, understanding the intricate ballet of customer experience (CX) takes center stage. Let's embark on an insightful exploration of CX in the live entertainment industry. In this episode, we tackle the challenge of crafting those electrifying moments that leave audiences craving more and performers feeling right…
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#20 Three ways to put System 2 Thinking into practical use for CX Leadership
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Welcome to CX Leadership Talks, where we dive deep into the world of customer experience management and leadership. In this episode, our host Nienke Bloem reflects on a crucial aspect of decision-making – the interplay between conscious and unconscious thinking. Because do you also sometimes live on the automatic pilot? And in our CX leadership rol…
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Transforming Childcare - Design Insights from Barbara Van Duin
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Gregorio Uglioni, is joined by Barbara Van Duin, a seasoned service designer from Houten, the Netherlands. Barbara brings her expertise in transforming childcare experiences through innovative service design and customer journey mapping. Barbara's LinkedIn Profile: https://www.linkedin.com/in/barbaravanduin/ Why You Can't Miss This Episode: Insight…
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Strategically Addressing Low-Volume Customer Concerns
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"Where should unique customer experiences fit in our prioritization of projects, and how do we show value in situations where the number of customers impacted may not be high?" Discover the paramount importance of empathy in crafting a brand's reputation and fostering unwavering customer loyalty, especially through the delicate handling of unique c…
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Fecha de Grabación: Martes 16 de abril de 2024. Algunas noticias y temas comentados: Falleció Trina Robbins, autora e historiadora de cómics DC Comics prepara su propia versión de un Universo Ultimate Las historias más destacadas de Daredevil durante los 1990 Restauración de color. ¿Por qué algunas se ven tan mal? ¿Por qué no hay más títulos de Mar…
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#19 Nine tips for driving impact through Closing the Loop
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Welcome back to the CX Leadership Talk podcast. In this episode, your host Nienke Bloem digs deep into the topic of ‘Closing the Loop’ in customer experience management. Drawing from her recent experiences, Nienke shares 9 insightful suggestions to boost your closing the loop program, from co-creation sessions and individual feedback research to ri…
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Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey
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In this compelling episode of the CX Goalkeeper Podcast, your host, Gregorio Uglioni, sits down with Neil Greenwood, a seasoned leader in customer experience from NHS Blood and Transplant. Together, they delve into the intricacies of enhancing the donor journey, discussing strategies that not only improve experiences but also save lives. Why You Ca…
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Fecha de Grabación: Martes 9 de abril de 2024. Algunas noticias y temas comentados: Scott Dunbier anunció que creará su propia editorial de cómics Una copia de Action Comics #1 alcanza nuevo precio récord en subasta Más sobre la controversia alrededor de Roy Thomas y Wolverine Steve Ditko será honrado como parte de los Disney Legends 2024 El uso de…
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#18 Pioneering CX in pensions: Martijn van den Berg's blueprint for success
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Welcome to CX Leadership Talks, where we dive deep into the world of customer experience and leadership. In today's episode, we have a special guest, Martijn van den Berg, who will be sharing his insights into creating meaningful experiences for customers in the financial industry. Martijn leads a CX team at PGB, a leading pension fund in the Nethe…
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Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution with Antonio Grasso
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Dive into the transformative world of digital technology with Antonio Grasso, a leading expert in digital transformation and the author of "Post Digital Society." In this compelling episode of the CX Goalkeeper Podcast, our host, Gregorio Uglioni, explores the evolving landscape of digital innovations that are shaping our future. Antonio Grasso: An…
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Unlock the full potential of your customer-facing team and watch your customer satisfaction soar! Let's transform the frontline of your business into a powerhouse for customer loyalty. On this episode of the Experience Action Podcast, we're tackling a golden question: How do we get our customer-facing employees just as invested in the customer expe…
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Fecha de Grabación: Martes 2 de abril de 2024. Algunas noticias y temas comentados: El linchamiento virtual por su conducta impropia llevó al suicidio a Ed Piskor Falleció Mark D. Bright, artista de Green Lantern, Iron Man y Icon, y cocreador de Quantum & Woody Sigue la polémica alrededor de Andrea Sorrentino y su uso de arte generado por I.A. Scot…
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#17 Crafting CX careers: Trends, traits, and triumphs with Jo van Riemsdijk, CX Recruitment Specialist
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Welcome to CX Leadership Talks, where we explore the world of Customer Experience leadership with top industry experts. In today's episode, host Nienke Bloem engages in a captivating conversation with Jo van Riemsdijk. Together, they navigate through the intricate world of customer experience management from the perspective of Jo as THE recruiter i…
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How To Stay Ahead of the Curve: Jörg Storm on Mastering AI, Future, and Transformative Leadership
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A deep dive into the transformative world of Artificial Intelligence (AI) with the renowned expert, Dr. Joerg Storm. With over two decades of experience in AI and digital transformation, Dr. Storm brings unparalleled insights from the frontline of AI's integration into business and leadership. connect with Dr. Jörg Storm over Linkedin: https://www.…
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Fecha de Grabación: Martes 26 de marzo de 2024. Algunas noticias y temas comentados: Elfquest y el legado de Wendy y Richard Pini Algunas de nuestras historias favoritas de los X-Men DC Retroactive, línea de cómics que echaba un vistazo al pasado Referencias fotográficas vs. calcas y fotos con filtro Algunas historias recomendables del Silver Surfe…
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