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Customer Success Career Coach

Carly Agar | Career and Job Interview Tips for Customer Success Managers

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Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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CS-AYE performs the research and forensically analyses a season or campaign in a footballer's career, in an informing and witty manner. Hosted by Ian Steven, a journalist with 20 years experience in Scottish football, CS-AYE are joined every episode by a prominent guest from the world of football, usually with a tartan tint, for a podcast that is unrivalled in its level of detail.
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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Let’s cut the BS out of CS. Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. We’ll share insights, tips, and success stories to help you build your CS practice to drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader. Join us for CS No BS, hosted by Totango President & ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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The only podcast dedicated to backend development, technologies, and careers. Lane Wagner, the founder of Boot.dev, interviews successful backend engineers to get their takes on various trends, technologies, and career tips for new backend developers. Golang, Python, JavaScript, and Rust are the programming languages most commonly discussed, but speakers dabble in all sorts.
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With Communicast, Scott works to distill down what it means to be a great communicator. Each episode features a conversation with a business professional about communication skills and how they have impacted their career and overall organization. Listeners will also glean tips around how to hone their own communication skills.
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DG Recruit helps you maximize your career in agency recruitment. Hosted by Dandan Zhu, top-billing headhunter, the DG Recruit Podcast breaks down EVERYTHING you need to know about your career in agency recruitment and how to achieve success in our exciting industry of headhunting. With Dandan's and her guests' interesting, honest, and insightful commentary, learn more about what you can do to start, improve, and grow your career and business. Submit all questions to contact@dgrecruit.com to ...
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Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...
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Elizabeth Mahusay is passionate about thought transformation. Through her writing, speaking, and accountability groups, she helps individuals and organizations identify the foundational thoughts that form the basis of their beliefs, reject those that have a negative impact, and replace them with thoughts that lead to personal as well as organizational change.
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Careers in Discovery is your window into the world of Pharma & Biotech. Featuring interviews each week with leaders in Drug Discovery and R&D, you’ll learn about the careers of these influential figures, the work they are doing, how they got to where they are and what advice they’d give their younger selves. Brought to you by Singular: Building Brilliant Biotechs. Connect with us at: LinkedIn: https://www.linkedin.com/company/singular-biotech/ www.singular-biotech.com
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Journey to Success: CX Conversations - Your Guide to Customer Experience and Success Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the comple ...
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Future-Proof Your Career

Tom Cheesewright | Podcast.co

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Welcome to Future-proof Your Career, your guide to the most important skills for a long, successful working life. This is a special season of the Talk About Tomorrow podcast, exploring in depth the idea of the Three Cs, three skill groups that are critical to success, in a business or as an entrepreneur. The ability to curate information, create new things, and communicate ideas. In each episode we explore a facet of one of these skills, alongside a guest. My name is Tom Cheesewright, I’m an ...
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Empowered Educator: Leadership in Motion | Educational Leadership, Educational Administration, Teachers as Leaders, Teacher Transition

Mel Vandevort - Educational Leadership, Educational Consultancy, Teacher Transition Coach, Educational Administration, Educator Entrepreneur

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Welcome to Empowered Educator *Are you ready to move into a different type of job in education? *Do you have interests and ambitions that you want to pursue, but feel like you don’t know how take that next step? *Maybe you want to start your own coaching or consulting agency? Then this is the place for you! I'm Mel and I help educators define their career path through growth mindset, career clarity, and goal achievement. You can find information ...
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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...
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Welcome to the BMWBLOG podcast series, crafted exclusively for BMW enthusiasts around the globe. Join us on an exhilarating journey into the heart of the BMW brand, where we bring you behind-the-scenes insights, captivating insider stories, exclusive test drives, and the latest car rumors. Our dynamic BMWBLOG team is dedicated to sharing their most recent impressions of newly released BMW models. But that's not all – we dive into spirited conversations about classic BMW cars and so much more ...
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Conversations in Software Development is a podcast intended primarily for students (at any level) who want to learn more about software development, especially if they intend to pursue a career in that field. More specifically, the goal of the podcast is to expose students to topics and ideas that they don't usually get to see or practice in a classroom setting, including many aspects of software development that are not related to coding. In each episode, we have a conversation with someone ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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The coffee-shop style podcast that is helping thousands of women dream bigger and level up in business and life! Learn from Extraordinary Women from across the country who share their POWERFUL Reinvention stories - dropping unique gems and takeaways just for you!
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The Customer Success Playbook

Kevin Metzger and Roman Trebon

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Shane Hartley and Spence Hackney receive questions from college students and ask them to Christian professors in a fun, insightful interview format. Our mission: to encourage Christ-centered conversations on the college campus. We hope these interviews will help college students, inspire professors, and encourage parents and grandparents of college students.
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Trying to figure out how to really, regularly, actually LIKE being alive? Welcome to the club. I’m Alexis Rockley: a positive psychology coach, author + human pep talk. I leave "voicemails" designed to remind you why you why you don’t suck (& why the world is not a raging dumpster fire, 100% of the time), interviewing experts on the important stuff no one taught us in school—finances, mental health, purpose in career—translating the hard science of happiness for anyone who speaks emoji. I le ...
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Welcome to The Better Life Better Business Podcast, where we have conversations about how to live a better life and build a better business. Not a business owner, leader, or entrepreneur? No worries. We explore universal themes such as resilience, adaptability, and growth which are relevant to everyone. So, whether you're a business leader, educator, healthcare professional, or just an individual seeking a boost of inspiration, join us for these conversations and walk away inspired and empow ...
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SagePost47 is Pomona College's alumni mentorship club. Students are able to connect with alumni to talk about careers, Pomona, and more. In the Sage Post47 Podcast current students talk with Pomona College alumni about their experiences and dive into their decisions. We hope to help out current students and alumni as we share these stories! Semester release schedule: new episode will be released each week Monday morning ~8:00am PST! Summer release schedule: new episode released every other w ...
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The original Startup Engineering Leadership Podcast - now part of CTO Connection - the organizers of the @ctosummit series! Learn from the experiences of successful engineering leaders at fast growth tech startups. Whether you want to learn more about hiring, motivating or managing an engineering team, if you're technical and manage engineers, the Startup CTO podcast is a great resource for learning from your peers! 558499
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First published in 1919 under his pseudonym Clive Hamilton, Spirits in Bondage, is also the first published book by the notorious novelist C.S. Lewis. This early piece of work represents Lewis’ youth, as it was written at a time when the author had just returned from his military service in the First World War. In addition it differentiates itself from his other works, not just in terms of style, but also in themes due to his agnostic stand at the time. Written in the form of poetry, the pie ...
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Are you contemplating a leap into a customer success role or pondering a career shift within the tech landscape? This episode is tailor-made for you! We're thrilled to feature Imro Budhoo, Director of Customer Success Europe at Basware, and Waseem Shaikh, Manager of Customer Success at BrowserStack. They're here to unfold their transformative journ…
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Are we ready to say goodbye to the NPS score? Stephen Fulkerson, VP of Research and Advisory at TSIA, shares his groundbreaking framework, the KORE score, designed to assess various aspects of customer success and provide insights into organizational performance, customer satisfaction, and retention. The KORE Score - Keeping Organizational Outcomes…
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Customer success is a beautiful profession. But sometimes it gets a little stale. In this episode of The Daily Standup, the hosts air out their grievances with some of the hottest trends or bad habits of the CS world. Sign up for Lifetime Value's (not so serious) industry newsletter! Real news, decent humor, and NO personal opinions: https://lifeti…
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Send us a Text Message. Today, Dr. Mel sits down with Dr. Darrin Peppard, a former educator turned leadership coach and entrepreneur. Darrin shares his journey from being a middle school teacher to a high school principal and eventually a superintendent. He highlights the challenges he faced and how leadership coaching transformed his career. Dr. D…
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How did we make it this far into TDSU without an episode about the quarterly business review? No matter. Jess Cohen of UpdateAI rights our wrongs, and tells us why the QBR is destined for the trash can. Do you agree? Send us a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:01 - Dismantling the QBR 00:01…
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#updateai #customersuccess #saas #business Ben Winn, Director of Community at FirstMark, joins Kristi Faltorusso & Josh Schachter to explore the dynamic landscape of venture capital, AI in customer success, and the challenges faced by early-stage companies. They also banter about their grades, dating apps, and much more. Timestamps 0:00 - Preview, …
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Kristi Faltorusso is as successful as they come in customer success. And yet, she too still struggles to unlock the perfect CS / Sales relationship. Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Kumbaya b-----es 00:02:30 - Giving Kristi her flowers 00:03:15 - Collaboration with sal…
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Does the thought of a behavioral interview make you uneasy? If you are feeling intimidated by the thought of behavioral interviews, then this is the episode for you! I am breaking down a step-by-step guide to mastering behavioral interview preparation. From stripping job descriptions of filler words to creating a tailored template for documenting y…
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"Science and technology have always fascinated me, and I've always been one to challenge the status quo." This week on Careers in Discovery, we welcome Jose Munoz-Olaya, Chief Scientific Officer of Valink Therapeutics. Jose shares his journey from an eager intern to a leader in biotechnology, emphasizing the importance of mentorship and the power o…
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Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode, Anika Zubair talks with Daphne Costa Lopez, Director of Customer Success at HubSpot, about strategies for driving and growing customer retention at sc…
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This week on our podcast, we're excited to have Chris Hardy, Senior Director of Sales at XPEL, join us to discuss the benefits of Paint Protection Film (PPF). We delve into the pros and cons of PPF versus ceramic coating, offering you an in-depth comparison. Chris also shares his insights on window tinting and why it's a worthwhile consideration fo…
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Dustin Elliott thinks it's time we start treating our Product colleagues like what they are: your most important customer, by far. Agree? Disagree? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Product: Your most important customer 00:00:32 - Welcome to The Daily Standup 00:01:09 -…
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Send us a Text Message. In this solo episode, we tackle two primary topics: Imposter Syndrome specific to Digital CS and how to combat it Building Customer Health Scores without the benefit of product Telemetry Along the way, I also share a few news items and resources with you. Enjoy! I know I sure did... Resources: Virtual Scale & Digital Meetup …
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Linda is a retired lecturer of Mathematics at the University of North Carolina Wilmington. She shares about growing up without her father, being approachable and vulnerable as a professor (and growing up with a pet skunk). Takeaways: Being approachable can impact students' lives. Math skills can open up a wide range of career opportunities. How par…
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In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger sit down with Ravi Bulusu, the co-founder and CTO of TheLoops. Ravi shares insights on how TheLoops, an AI-driven intelligence support operations platform, is revolutionizing customer support by providing real-time data integration and analytics. He expla…
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What steps can you take today to embody the qualities of a true friend and deepen your most meaningful relationships? In this episode, I had the honor of sharing our growth segment with our powerful women growth group, where we delved into the essential qualities that define true friendship. I emphasized our fundamental need for connection and disc…
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Today we bring Thomas Ballinger, a developer at Convex, an open-source backend for application builders. We will be discussing mainly databases, and why at Convex they use Rust and Typescript. We'll also talk about systems scalability, infrastructure and go over different practices regarding abstractions Learn back-end development - https://www.boo…
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Jeremy Silver explains how, in our new reality, cross-functional collaboration is all the more important. ⏱️ Timestamps: 00:00:00 - Breaking down barriers 00:01:09 - Jeremy Silver: Salesforce to McKinsey 00:01:49 - Entering a new era of profitable growth 00:02:34 - Importance of cross-functional efficiency 00:03:01 - Getting out of our silos 00:04:…
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Send us a Text Message. In this episode, Dr. Mel continues the conversation with leadership expert Jim Salvucci to dive deeper into the final components of effective leadership. Episode Highlights: Compromise: Jim explains how compromise is a transactional process essential for effective leadership. Learn why trust and communication are critical in…
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Sanjeet Bali shares her journey of transforming a struggling customer success practice into a revenue-generating powerhouse. Learn how she monetized customer success, generating millions in revenue through strategic alignment, team building, and value realization. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Discover Sanjeet Bali's journey of transforming a failing customer succe…
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Money makes the world go round. Rob, Dillon, and JP let loose on the use of variable compensation plans in post sales and customer success. Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - The perfect compensation plan doesn't exi-- 00:01:05 - Compensation for c…
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Send us a Text Message. Today, I chat with leadership expert Jim Salvucci about his incredible journey from academia to leadership coaching! Jim shares his experiences, from being a boy scout leader at 18 to founding the School of Humanities and Social Sciences at Stevenson University. He dives into the importance of cultivating leadership, even fr…
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`Welcome to the Journey to Success: CX Conversations podcast. I’m Raymie and I’m Sue, join us as we share what we’ve learned about Customer Experience and Customer Success over decades in the corporate world Whether you're an individual contributor or a people manager, we’ve got you. We'll delve into how every action you take in your role influence…
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Alex Turkovic joins Jon Johnson, and Kristi Faltorusso to delve into the intricacies of customer success management (CSM), the disconnect between customer experience strategies and practical implementation, the role of emotional intelligence in business decisions, tackling data quality and management & much more. Timestamps 0:00 - Preview, BS & Int…
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Colin McHale is looking for ways to duplicate that early adopter experience, while helping other departments in the SaaS org win along the way. Timestamps: 00:00:10 - Everyone's a winner 00:01:41 - Expanding early adopter relationships 00:02:57 - Proximity to product development 00:03:54 - Integrating product feedback in EBRs 00:05:07 - The three-p…
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Are you ready to transform your career and achieve the promotion you've been dreaming of? In this episode of the Women in Customer Success podcast, we talk about the tried and tested ways to take the next steps in your customer success career. My guest Eloise answers the key question: How to progress in your career? and reveals strategies that alwa…
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Erica Favorito wants all of us post sales pros to think long and hard about what we want to be when we grow up. ⏱️ Timestamps: 00:00:00 - Reinventing customer success 00:01:09 - Erica Favorito & Slice Advisory 00:01:35 - Customer success: the junk drawer 00:05:22 - Rethinking the CSM role 00:07:45 - Voice of the customer programs 00:10:38 - Creatin…
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Send us a Text Message. Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots,…
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John Chen is an Associate Professor of Entrepreneurship and Strategy at Baylor University. Takeaways: Finding fulfillment requires surrendering worldly pursuits and relying on God. John led a student to Christ in his office! Doubts in faith are normal and it sometimes takes time for God to work. Ministering to others involves showing care and being…
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Be clear. Be listening. Be patient. Be aware. Great tips from my guest this episode, Alan Questel. Alan is the author of “Practice Intentional Acts of Kindness…and like yourself more.” In this episode we talk about the power of mistakes, the benefits of idle chitchat, and why it pays to be kind to yourself and others. Additional Resources: ► Follow…
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How can a positive, forward-thinking mindset help overcome career challenges and achieve success? Today, I’m thrilled to be here with my friend and colleague, the remarkable Karla Lewis. We'll dive into the story of how Carla became the passionate and driven sales leadership coach she is today at Southwestern, and the powerful thinking that has sha…
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Today we bring anothe returning guest, Adam Elmore! An AWS Hero, Teacher and fellow content creator! You might notice today's talk is a bit different, as we don't cover too much technical details but we do cover a lot of other interesting topics that permeate our everyday lives, such as kids and family time, religion and purpose in life... But don'…
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Jordan Wallach is the CEO of Belfry Software, a rocketship of a company building the customer success department while they fly. ⏱️ Timestamps: 00:00:00 - The CEO's perspective 00:00:30 - Meet Jordan Wallach, CEO of Belfry 00:01:57 - Customer success from scratch 00:03:51 - Hyper-scaling operations at a startup 00:05:05 - The customer success frame…
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What is a Customer Success Operations team and why do you need one? Ben Krefting, Chief Customer Officer at Cross River, shares invaluable insights from his extensive experience, shedding light on the strategies that have proven effective in scaling customer success operations and significantly improving customer experience. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Ben's uniq…
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What makes for a good health score? How many components, how many layers, how many segments? Rob's got some ideas. Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:07 - The health score trap 00:00:27 - Rob’s hot take on health scores 00:01:51 - Scrapping conglomerate…
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Send us a Text Message. In this episode, I'm exploring why a positive school culture is so important and how it can create a fantastic learning environment for students, teachers, and staff. As a principal, you have a huge influence on your school's culture, and we're here to share some practical tips to help you make it the best it can be. A posit…
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Change management is one thing, but what can we do to better bounce back from said change when it occurs? THAT is change resiliency, and Jennifer Albrecht joins the pod to tell us all about it. Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - How to roll with the punches 00:02:30 - In…
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#updateai #customersuccess #saas #business Customer success leader, Paulina Staszuk joins hosts Jon Johnson and Josh Schachter to delve into the critical importance of a structured onboarding process for new employees and its impact on successful customer relationships. They also share humorous banter and insights about creating a positive employee…
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Do you struggle to stay productive amidst constant task switching? Join Rachel as she delves into the major issue of task and channel switching. Discover what task switching is, why it's a significant problem in the customer success industry, and learn practical tips to minimize its impact. From creating pockets of focus work to batch tasking and s…
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Jenelle Friday wants to make your business better. And that starts with emotional intelligence. ⏱️ Timestamps: 00:00:00 - Better EQ for better results 00:01:30 - Janelle’s journey in customer success 00:03:00 - Power of self-awareness 00:04:00 - Emotional intelligence in leadership 00:05:30 - Vulnerability yields best results 00:06:30 - Managing ex…
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Are you frustrated by all the conflicting information about what the heck to do with your customer success resume, or you're about ready to take your resume, and throw it in the fire? Then, you are going to want to tune into this episode. I'm debunking common myths that could be holding your resume back and offering actionable strategies to make it…
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We first interviewed Ben Cross five years ago, when he was the Head of Functional Genomics at Horizon Discovery, and we're delighted to welcome him back to the podcast as CTO of PhoreMost, an innovative target discovery company focused on drugging the undruggable. Ben caught us up on what he's learned over the last five years, including why failing…
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Send us a Text Message. Today, we're diving into the fascinating world of learning, comparing how adults and children approach education differently. We'll explore the unique motivations, learning styles, and challenges each group faces, and how this knowledge can empower you to make a bigger impact in education. Motivation: Adults: Intrinsic, goal…
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What does it take to build a successful customer success program, lead with confidence, stay in good mental and physical health, and achieve success? That's what you'll learn from my guest in this episode, Erin Stavi. Erin is the founder of Lakeshore Success Strategies. She is a customer success executive who helps startups build successful custome…
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Send us a Text Message. Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from hi…
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Despite his success as a CS professional and podcast, Bayron Toruño struggles with the same things we all do - imposter syndrome and negative self talk. But he's got tips for working around both. ⏱️ Timestamps: 00:00:00 - Positive self talk under pressure 00:01:35 - The imposter syndrome struggle 00:03:10 - Living in the present 00:05:15 - Doing go…
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In this episode of the Customer Success Playbook podcast, we're excited to host Samuel Cummings, CEO of DataPlant, who is at the forefront of revolutionizing customer success through AI and data science. Samuel shares his fascinating journey from being a data scientist at Gainsight and LinkedIn to founding DataPlant, a company dedicated to tackling…
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How did Gerri’s company adapt to the digital age? Today, I had the pleasure of speaking with Gerri Knilans, a seasoned entrepreneur and the founder of Trade Press Services. In this episode, Gerri shared her fascinating journey from owning a preschool and kindergarten to becoming a marketing consultant and eventually founding Trade Press Services in…
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In today's episode, we bring back James Q Quick. Last time we talked about his best tips to land your first ever job as a developer. Today we talk about James' new startup and how he manages all his new tech adventures with being a parent and also provides some helpful insight as to why having an audience and personal connections in the industry is…
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