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117 - The Secret to Building Successful Customer Success Programs - Erin Stavi
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What does it take to build a successful customer success program, lead with confidence, stay in good mental and physical health, and achieve success? That's what you'll learn from my guest in this episode, Erin Stavi.
Erin is the founder of Lakeshore Success Strategies. She is a customer success executive who helps startups build successful customer success programs from inception to scale. Companies she's worked with have raised over $200M in capital, been acquired, and gone from $0 to $11M in just over a year.
We talk about:
- Leadership
- Erin’s successes and achievements
- Her recipe for success
- How to build customer success programs and strategies
- Physical and mental well-being
Make sure to watch this episode because Erin's advice and proven strategies are sure to inspire and motivate you to take on your own challenges with renewed energy and perspective.
Follow Erin!
This episode was brought to you by Vitally.
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
- Website - womenincs.co
- LinkedIn - linkedin.com/company/womenincs
- Instagram: https://www.instagram.com/womenincs.co/
- Podcast page - womenincs.co/podcast
- Sign Up for PowerUp Tribe - womenincs.co/powerup
Host Marija Skobe-Pilley
- Website - https://www.marijaskobepilley.com/
- LinkedIn - https://www.linkedin.com/in/mspilley/
- Coaching with Marija: http://marijaskobepilley.com/programs
- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie
Chapters
1. Building Successful Customer Success Programs (00:00:00)
2. Overcoming Work Obsession (00:06:59)
3. Crafting Customer Success Programs & Leadership (00:12:19)
4. Empowering Teams for Program Success (00:21:06)
5. Career Transition Success Stories (00:32:25)
117 episodes
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