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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.
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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
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Unfounded is a weekly podcast for business and creative leaders who look beyond the bottom line. Hosted by David Laxer and Ofir Michaeli, 2 creative strategists with vast international experience, the podcast seeks to challenge conventions, tackle herd mentality and fight the abuse of industry buzzwords and lingo that often hide lack of vision and originality.
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CX Roundtable is where customer experience leaders, product innovators, and BPO executives meet to reframe how we think about support, retention, and growth. Hosted by retention strategist and industry leader Sarah Caminiti, this podcast brings together decision-makers from SaaS, AI, and service operations to answer the questions every CX team faces: How do you transform customer support from a cost center into a growth engine? What does AI actually mean for CX jobs and systems? How can BPO ...
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The Podcast that teaches SERVICE over Sales! The podcast episodes cover the Business and Service side of the Service Plumbing industry. Chris Fresh, The Plumbing Sales Coach and Host, covers a variety of topics related to providing a better overall customer EXPERIENCE for the customer. Be prepared to learn a consistent approach to how CF views Service Plumbing!
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Customer experience (CX) is evolving faster than ever—are you keeping up? Breaking the Blueprint is the podcast that challenges conventional thinking and explores what it really takes to deliver exceptional CX in today’s world. Hosted by Vinay Parmar & Iqbal Javaid, two industry veterans with decades of experience in CX strategy, technology, and leadership, this podcast brings you insightful conversations, expert perspectives, and real-world strategies to bridge the gap between technology, p ...
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Get all the ideas on hacking repeat sales, customer retention and building Customer Loyalty for business growth.
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A Perfect Blend: Customer Retention is MB Usable Security's customer retention-focused podcast. We'll brainstorm and strategize how brands can use the CUVE Framework, the Wine Vat Approach, to increase customer retention. CUVE stands for Customer Experience, Usable Security aka user-friendly cybersecurity, Voice/Conversational AI, and data-driven Experimentation. Sometimes we'll have guests on to brainstorm how they can use emerging technologies [like Robotic Process Automation (RPA), voice ...
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Imagine that 68% of our clients leave because they feel we don’t care. Then visualize having authentic heart-based retention strategies, proven to minimize client losses, while organically generating a substantial number of loyal clients through referrals. Catch a glimpse of how Janice opens a conversation by applying her fine-tuned curiosity. Notice how genuinely interested she is in building a relationship with her guests – heart-based business owners and entrepreneurs. In mere minutes, gu ...
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Post-acquisition marketing is massively undervalued. So much marketing to date has been acquisition-focused. Now the top marketers on the planet are turning to customer experience and user retention. We interview them and share their secrets with you.
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If you own, manage or work in an automotive workshop – this podcast is for you. Andrew Uglow has followed his passion for discovering the secrets of how things work and how to fix them, since falling in love with all things ‘cars’ as a teenager, Always ‘hands-on,’ whether as an apprentice, working in national roles for global manufacturers, or running his own business, his quest for the how and why of both people and technology has given him a unique and important perspective, especially tim ...
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
3
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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Tired of Customer Success conversations that sound like they were written by a vendor's PR team? The Customer [Un]Success Podcast cuts through the noise to expose what’s actually broken in Customer Success, and other GTM roles, and what to do about it. Hosted by Joe Di Grande, a digital CS, Tech Touch, and RevOps leader with experience at companies like Business Insider, Ceros, and eMarketer, this podcast brings raw, unfiltered conversations with post-sale leaders who’ve been in the trenches ...
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Welcome to Experience This! where you'll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
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If you run a construction business and want to scale without burning out or selling out, this is your show. Host Ryan Englin brings you straight-talk episodes packed with real-world tactics, whether it’s a solo deep dive, a conversation with an industry expert, or lessons from the field. No fluff. No theory. Just one solid takeaway every time. Ryan is the CEO of Core Matters, best-selling author of Hire Better People Faster, and creator of the Core Fit Hiring System - a proven framework used ...
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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The Mason Duchatschek Show is a leadership and business podcast for CEOs, business owners, sales leaders, and HR executives who want smarter teams, stronger cultures, and better results without relying on guesswork, trends, or management fads. Hosted by Mason Duchatschek, an Amazon.com #1 bestselling author of People Matter Most and Inclusive Leadership, the show draws on ideas and insights that have earned features in Selling Power, Entrepreneur, and The New York Times. Mason is known for a ...
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Relationships at Work - the leadership podcast helping you build workplace connection, improve culture, and avoid blind spots. A relatable and honest show on leadership, organizational culture and soft skills, focusing on improving employee engagement and company culture to inspire people to apply, stay and thrive. Because no one wants leadership that fosters toxic environments at work, nor should they. Host, speaker and communications leader Russel Lolacher shares his experience and insight ...
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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Hustle With Aloha is an informal interview style podcast full of juicy insider tips and game-changing advice from some of the top entrepreneurial minds in their industry - as well as a glimpse into the founder's journey. To Hustle With Aloha is to be ambitious, not frantic; driven, not grinding. Let's rise up without burning out. Join host Alicia Nagel as she picks the brains of some of the smartest and most interesting people she knows, on topics that impact the success of small businesses.
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We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot' customer feedback.
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I focuses on building “retention machines” for businesses. This involves going beyond just acquiring new customers to fostering long-term relationships and repeat purchases. His experience with on-site optimization, email automation, and customer reviews/loyalty programs demonstrates his understanding of the various levers that can be pulled to achieve this goal.
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eCommerce Fastlane: Shopify Growth Strategies—Where AI Efficiency Meets Human Connection
Steve Hutt | Shopify and eCommerce Expert
39439
Running a Shopify store? You already know success isn't about finding the right app—it's about knowing which strategies actually work at your specific stage of growth. I'm Steve Hutt, and I've lived every level of the ecommerce journey. From eBay Power Seller shipping products from my garage, to co-founding and scaling VisionPros.com (an optical DTC startup) through to a successful exit, then spending 6+ years as a Shopify Merchant Success Manager helping 100+ brands from startup to enterpri ...
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A podcast dedicated to helping businesses improve their customer engagement. Covering growth, retention, technical, and industry trend topics, brought to you by OneSignal, the world's most popular customer engagement solution used by 1+ million businesses sending more than 10 billion daily messages.
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The Twenty Minute VC (20VC) interviews the world's greatest venture capitalists with prior guests including Sequoia's Doug Leone and Benchmark's Bill Gurley. Once per week, 20VC Host, Harry Stebbings is also joined by one of the great founders of our time with prior founder episodes from Spotify's Daniel Ek, Linkedin's Reid Hoffman, and Snowflake's Frank Slootman. If you would like to see more of The Twenty Minute VC (20VC), head to www.20vc.com for more information on the podcast, show note ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Welcome to the Insurance Agency Success Podcast — the go-to show for independent insurance agency owners who want to grow their business, streamline operations, and create a business they actually enjoy. Hosted by Eddie Price, founder of Jenesis Software and agency owner with over 30 years of experience, this podcast is packed with proven strategies, success stories, and real-world insights to help you build a high-performing agency that doesn’t burn you out. Eddie got his start in insurance ...
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B2B SaaS and Cloud founders, CEOs, and Go-To-Market operating executives share their journey as they scaled their business from $0M ARR to $100M and beyond. The guests share their insights on measurements of success, performance metrics, and benchmarks they use to guide and inform their decision-making and growth journey.Guests include founders and CEOs of amazing success stories such as LinkedIn, DocuSign, Marketo, Gainsight, Salesforce Commerce Cloud, ringDNA, InsightSquared, Cloudera and ...
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The Illuminate Orthodontic Podcast: Shining a Light on Orthodontist Innovators
Dr. Chris Cetta
648
Are you an orthodontist looking to improve patient care and grow your practice? Welcome to The Illuminate Orthodontic Podcast, where we shine a light on the brightest minds and latest innovations transforming the specialty of orthodontics. Hosted by Dr. Chris Cetta, this podcast features in-depth conversations with industry leaders, uncovering the latest dental technologies, business strategies, and treatment innovations shaping the future of our profession. Tune in to: •Explore cutting-edge ...
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Host Shane Green invites well-known company culture gurus onto his podcast to discuss cutting-edge cultural mechanisms to refresh and reframe company cultures. He also speaks with technology companies about the best tools on the market for culture-focused companies. Subscribe now to find out who Shane is interviewing next week! A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on c ...
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EngageCast is a one-of-its-kind podcast series that brings to light riveting growth stories powered by WebEngage. Every episode features a conversation with top growth and marketing practitioners and entrepreneurs in the B2C space. Our stories cover the true essence of growth marketing, user engagement and retention, customer experience, entrepreneurship and a lot more.
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Trust Builders Podcast: for CX, EX and Marketing Professionals ♥ Adoreboard
Trust Builders Podcast
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Trust Builders podcast for customer experience (CX), employee experience (EX) and marketing Professionals who want to build trust for better loyalty and retention. Hosted by Chris Johnston & Alex Genov. Made with ♥ by Adoreboard https://adoreboard.com/podcasts.
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Welcome to the Lessons from the Leap podcast, where we showcase visionary entrepreneurs and leaders, sharing their incredible journeys and inspiring stories.
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You worked hard to earn that first sale—but the real magic happens when your customers come back for more. In Back for More, we’re breaking down the art and science of customer lifetime value. What drives it? How do you measure it? And what are today’s top brands doing differently to turn one-time buyers into lifelong loyalists? Whether you're deep in the data or just starting to build your post-purchase journey, you're in the right place—because retention is more than a metric. It’s your gr ...
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Smart Man, Smarter Woman Podcast
Steve Loates and Juliet Aurora: Entrepreneurs, Small Business
153
Smart Man…Smarter Woman is a podcast for entrepreneurs by entrepreneurs. The co-hosts, Juliet Aurora and Steve Loates are business partners, authors, speakers and business owners. They are also husband and wife which makes for a very interesting dynamic in each show. 🙂 Most episodes will feature a guest speaker who will share insights and learnings from their own journey as an entrepreneur. All small business-related topics will be on the table from marketing, leadership, strategic planning, ...
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In It ForEVER | Helping Businesses Grow Through Events and Membership Programs
The Next Steps, LLC
951
Dan and Nicole Ratner are a power couple in the association world leading organizations to achieve record growth in membership and plan highly efficient events over their 36 combined years in the industry. After climbing to the highest levels of leadership in multiple organizations, they both made the unusual choice to step off the corporate ladder and put family first. Throughout this podcast, you'll hear how they help non-profit and for-profit businesses move from incremental growth to exp ...
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Recharge powers subscriptions to over 15,000 brands who are reaping the benefits of predictable revenue, increased lifetime value, and massive customer loyalty. Join us as we chat with founders, CEOs and top executives about their subscription ecommerce experience, the highs and lows of running their business, the tips they use to grow their brand and more! So, Hit Subscribe and let’s get started.
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Welcome to The Workforce Advantage, the podcast uncovering bold strategies that are reshaping the future of work. Join us as we dive into the exciting world of Business Process Outsourcing (BPO), where innovative workforce solutions are driving growth and reducing turnover across industries. We’ll introduce you to powerful, outcome-based solutions that challenge traditional views on outsourcing. Hosted by Tim Dupree, each episode features expert conversations with thought leaders and innovat ...
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Fitness Business Podcast: Leadership, Innovation, and Profit
Justin Tamsett | Fitness Business Leader
1554
Are you a gym owner or manager looking to improve conversions from prospects to members, member satisfaction, employee retention, innovation and profitability? Many fitness podcasts focus solely on lead generation, but we believe the real key to long-term success lies in effective leadership and reducing churn of both staff and members. Host Justin "JT" Tamsett, a leader in the global fitness and wellness culture, brings you actionable advice from multiple industry experts in each episode. W ...
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Join the conversation. This podcast provides a unique perspective on Oracle Cloud customer stories from our partner's point of view. Through interviews with our partners, listeners get an inside look at critical details about how individual projects are initiated and successfully deployed. Each podcast is intended to uncover unique insights into the challenges of the client project, industry impacts and advice, and reasons behind the client's choice to implement Oracle Cloud.
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Growing the company. It’s the CEO’s #1 priority. And yet oftentimes a gap exists between the strategies of the CEO and the demands of customers. This strategic gap slows growth and erodes your competitive edge while exposing your organization to unnecessary risks. By gaining a deep awareness and understanding of this chasm, CEOs can lead the charge to align the strategy, promises and experience to gain customer loyalty and advocacy and eliminate the friction that can open the door for a mass ...
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When you start a business, you should also plan for the end game - the exit. Kaia Vincent, is the Director of Brevity She's a Marketing Fellow with over 25 years marketing management experience. She believes business owners should get the rewards they deserve for all the blood, sweat and tears they've put into their business. With the benefit of financial freedom and a positive mindset, they have the ability to use their business knowledge and life experience for the greater good - as well a ...
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https://www.act-on.com/podcast/ Welcome to the Rethink Podcast brought to you by Act-On Software. We chat with interesting professionals who are rethinking how they approach business strategy and innovation, modern marketing, sales, and more. Listen to get insightful, actionable tips. We publish Rethink Podcast episodes every other Thursday. We publish Podcast Extras throughout the week. Have a topic you’d like us to Rethink about? Email us: [email protected] or Tweet us using the #RethinkP ...
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Building Scalable Customer Experience Systems That Drive Retention and Revenue
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David Ewing is the CEO of Content Lion, a digital experience and content management platform. He is also the CEO of Motiv, a consulting firm focused on driving revenue with Oracle CX. As a growth-focused entrepreneur and systems strategist, David has decades of experience building and scaling businesses. In this episode… What separates companies th…
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Scaling to $2M With Checklists that Actually Work
22:19
22:19
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Owner–operator Cory Byron of Vancity Electric shares how a small electrical contractor can grow to a highly systemized $2M business without chaos. We cover building a tech stack that fits the trades, creating checklists that people actually use, making culture a system, using Jobber to close cracks, and knowing when to hire experts for SEO, bookkee…
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The Hidden Nexus Trap Costing Shopify Sellers Thousands
31:42
31:42
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Most Shopify sellers have no idea they're breaking tax laws until it's too late—and the penalties are brutal. In this episode, discover: Four types of nexus that trigger tax obligations beyond economic thresholds: physical locations, affiliate commissions, click-through traffic, and even trade show attendance create instant compliance requirements …
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Workforce Management 101: The Invisible Engine of Customer Experience
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Send us a text Workforce Management (WFM) is one of the most critical—and misunderstood—functions in Customer Experience. In the first episode of the CX Roundtable Workforce Management Series, host Sarah Caminiti sits down with Arlyne Pardo, a seasoned WFM professional, and Dan Smitley, founder of a workforce management consulting practice, to brea…
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12% Gone: Where Dealerships Are Losing Service Visits
23:16
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Ever feel like your dealership is doing all the right things and customers still drift away? Skyler Chadwick says the problem is a lack of clarity and confidence at the moments that matter most. His fix: stop checking boxes and start building trust with transparent pricing, tighter processes, and a service experience that makes customers feel certa…
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The R.E.A.L. Connection System: How to Build Authentic Relationships in Business | RR344
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As we step into a new year, I decided to begin with something close to my heart — connection. This solo episode is all about how we can start 2026 by building and strengthening R.E.A.L. relationships: those built on trust, appreciation, and genuine human care. A personal story from my husband’s recent surgery reminded me that kindness and connectio…
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In this episode, CF breaks down how to identify your perfect customer and learn what they truly care about before they ever need plumbing. You will learn how to answer their real questions, build trust early, and win leads without relying on the Google rat race. 💡 What You’ll Learn How to define your avatar by identifying who buys, where they spend…
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Most organizations talk about diversity, equity, and inclusion at the executive level — or delegate it to HR. But that’s not where DEI actually succeeds or fails. In this episode of Relationships at Work, Russel speaks with Jonathan Njus about why middle managers are the real linchpin of DEI efforts — and why so many initiatives stall once they rea…
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20VC: $0-$260M in Revenue in Three Years: How We Did It | You Need to Work Weekends to Win — Most Founders Aren't Ambitious Enough | The Revolut Playbook: Speed, Urgency, Extreme Ownership, and Zero Excuses ...
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I have interviewed 1,000 entrepreneurs over 10 years. Nik Storonsky and our guest today are the two best that I have interviewed. Joining the show today; Alan Chang, Co-Founder and CEO of Fuse Energy. Alan has scaled Fuse Energy from $2M in revenue in the first year, to $20M the second year to now $400M in the third year. Like Netflix beat incumben…
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#344: CF's Best of 2025! New years Special!
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This special New Year’s episode highlights the most impactful teaching moments from The Plumbing Sales Coach podcast. Learn how vision, professionalism, diagnosis, and service mindset create better customers, stronger teams, and higher revenue. 💡 What You’ll Learn How trust and understanding drive customer confidence and close more jobs Why vision …
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Leadership Isn’t Neutral: Understanding the Power You Hold
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Every leader has power—whether they acknowledge it or not. In this solo mini-episode of Relationships at Work, host Russel Lolacher explores the often-overlooked reality of leadership influence and how even small words, actions, or moments of absence can leave a lasting imprint on people at work. Drawing from real leadership experiences and pattern…
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Niche Markets and Community Engagement: Keys to Scaling Your Insurance Agency | EP 10
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Building an insurance agency from the ground up is a journey marked by continuous learning, adaptability, and prioritizing authentic relationships within both the agency and the wider community. Jarette Sampson of Dial Insurance in North Carolina shares his path from starting as a newcomer to becoming a highly respected agency with enduring staff a…
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20VC: Enterprises Will Not Adopt AI without Forward-Deployed Engineers | Who Wins the Data Labelling Race: How Does it Shake Out? | How Synthetic Data Threatens the Future of Human-Generated Data with ...
1:23:42
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Matt Fitzpatrick is the CEO of Invisible Technologies, leading the company's mission to make AI work. Since joining as CEO in January 2025, he has raised $100M and accelerated AI adoption across industries from sports to consumer and government. Previously, Matt was a Senior Partner at McKinsey, where he led QuantumBlack Labs, the firm's AI R&D and…
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Why Conversion Rate Is a Vanity Metric (And the 4 Numbers That Actually Matter)
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Most CRO agencies chase test velocity while your conversion problems go undiagnosed—here's the research framework that changes everything. In this episode, discover: Why 80% of optimization work should happen before you launch a single test, using research to understand customer psychology instead of copying competitors The Intrasite Funnel diagnos…
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In this episode, Chris breaks down the psychology behind getting your phone to ring by truly understanding your customer. Learn how empathy, avatar clarity, and showing up where your customers already are can transform your marketing, sales, and in-home experience. 💡 What You’ll Learn How identifying your ideal customer avatar changes the way you m…
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Becoming the Best Version of YOU with Mary Kominska | RR343
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Every so often, we need a reminder that personal growth isn’t just about what we add to our lives—but what we’re willing to shift, release, and redefine. That’s why I’m bringing back this powerful conversation with Mary Kominska—entrepreneur, mindset coach, and creator of the T.E.A. system. Mary shares how setting boundaries, managing our thoughts,…
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Most people can spot dysfunction at work. Bad bosses. Endless emergencies. Burnout masquerading as productivity. But the harder question is this: what role do we play in it? In this episode of Relationships at Work, author and executive leader Eric Charran joins Russel Lolacher to unpack how dysfunctional workplaces actually take hold — and why sel…
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Why Most Leaders Think They Have a Marketing Problem When They Actually Have a Clarity Problem
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Most business leaders believe they have a marketing problem. In reality, they have a clarity problem. In this episode of The Mason Duchatschek Show, Mason Duchatschek sits down with branding and positioning expert Luna Battalia to explore why so many capable business owners, CEOs, and executives struggle to clearly articulate what makes them differ…
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Spotting the Signs: How to Recognize Employees Who Feel Undervalued
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(From the Relationships at Work podcast) In this episode of Relationships at Work, host Russel Lolacher shares key insights and observations about one of the most common challenges in the workplace—employees feeling undervalued. We highlight the critical signs leaders should be aware of, from disengagement to burnout, and offer practical steps to a…
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Workshop Communication crisis: How Poor Leadership Training costs $1 million plus per year
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In this episode we explore the twin complaints that plague automotive workshops: "I don't get good information" and "I don't get enough time." Andrew reveals why these complaints are interconnected and introduces the Quality Information Model (QUIM) - a three-part framework that transforms communication between customers, service advisors, and tech…
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No Bread? Let them Eat [AI generated] Cake!
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We live in a moment where content is being produced faster than we can blink. But much of it feels a bit like junk food for the mind — easy to make, easy to consume, and ultimately… not very nourishing. The kind of thing that fills the feed but leaves you strangely unsatisfied, as if you’ve eaten an entire bag of digital empty calories. Together wi…
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#342: Understanding The Plumbing Customer (CF's Best of Customer Psychology)
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In this Best Of Customer Psychology episode, Chris Fresh breaks down how homeowners think, what builds trust, and why customer confidence drives bigger yes decisions. Learn how empathy, professionalism, and clear value language change the entire conversation from the front door to the final option. 💡 What You’ll Learn How to increase customer confi…
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What happens when doing your job quietly turns into managing your boss’s ego? In this Relationships at Work mini-episode, Russel Lolacher unpacks the real damage caused by bootlicking cultures — where praise is safer than honesty, silence is rewarded over truth, and employees spend more energy protecting leaders than improving the work. Through a s…
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How Practical AI and MVP-Thinking Help Founders Scale Without Chaos
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Todd Merrill is the CTO and Co-founder of Konsuld™, which provides AI-powered clinical collaboration to enhance patient care. He is also a Partner at TechCXO, which provides on-demand financial, technical, and operational management to companies ranging from startups to mid-market enterprises. With decades of experience as a C-level technology exec…
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Why 56% of Searches Now Skip Your Store—And How to Show Up in AI Answers
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AI is reshaping customer discovery, and if you're not showing up in ChatGPT or Perplexity recommendations, you're invisible. In this episode, discover: Why Answer Engine Optimization (AEO) matters now—AI recommendations convert 5x better than Google clicks while 56% of searches result in zero clicks The revenue optimization framework that helped br…
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The Mindset Shift That Will Change the Way You Price Your Work with John Ray | RR342
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No matter what time of year it is, it’s always worth checking in with a big question: Am I really charging what I’m worth? That’s why I’m bringing back this standout conversation with John Ray—business advisor, pricing strategist, and author of The Generosity Mindset. John breaks down the emotional side of pricing, how generosity and confidence go …
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#341: Building Customer Trust and Retention
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18:16
Handling upset customers the wrong way can damage your reputation faster than you can fix it. In this episode, Chris breaks down a proven process for de-escalating complaints, rebuilding trust, and turning negative experiences into long-term customer loyalty. 💡 What You’ll Learn Why customers who experience a resolved problem can become more loyal …
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When Leaders Mean Well — and Still Get It Wrong
59:36
59:36
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Most leaders mean well. That doesn’t mean the impact lands well. In this episode of Relationships at Work, leadership coach and author Dr. Joel Pérez draws on insights from his book Dear White Leader to unpack why good intentions often fall apart at work — and what leaders miss about power, identity, and impact. A grounded conversation about how le…
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Customer Success Playbook - Final Episode with Kevin and Roman
37:26
37:26
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37:26
Send us a text This finale feels less like an ending and more like a graduation ceremony for everyone who has ever cared about Customer Success. In this closing chapter of the customer success playbook podcast, Kevin Metzger and Roman Trebon look back on a journey that started as a “ludicrous” idea over food and drinks and turned into a global comm…
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Unlocking Moral Imagination: Leadership Beyond Assumption
8:21
8:21
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(From the Relationships at Work podcast) In this episode, we dive into the concept of moral imagination as an antidote to the arrogant assumptions that can easily creep into leadership. Inspired by Jacqueline Novogratz's book Manifesto For A Moral Revolution, we explore how leaders can envision a more just and inclusive future by embracing humility…
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20VC's Big Fat Quiz of the Year: Founder, Fund and Breakout Company of 2025 | Predictions for 2026: The Company to Buy, The Biggest Short | Why Salesforce Could Win 2026 and The Tailwinds NVIDIA Will Face ...
1:09:42
1:09:42
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AGENDA: 03:48 Founder of the Year 2025 06:58 Product of the Year 10:05 Fund of the Year 20:52 Breakout Companies of 2025: Who Made the Biggest Impact? 26:57 Biggest Surprises of 2025 32:57 Predictions for 2026: Top Performing Tech Stocks of the Year 35:25 B2B Stocks to Watch 38:31 Why Salesforce Could Be the Buy of 2026 47:11 Google, Meta, Apple, N…
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Service Is the Dealership: Don Hall’s Wake-Up Call for 2026
27:55
27:55
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What if your service department isn’t being “outperformed”… but simply misunderstood? Don Hall argues that fixed ops is the real engine of the dealership, and the stores that treat it like an afterthought are quietly training customers (and technicians) to leave. In this episode of Retention Roadmap, Bill Springer sits down with Don Hall, President…
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What a Christmas Table Taught Me About Employee Retention
9:25
9:25
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9:25
Employee retention isn’t built with perks, programs, or forced fun. It’s built in the moments where leaders choose to listen, trust, and let teams be themselves. In this mini-episode of Relationships at Work, Russel Lolacher shares a simple Christmas decorating story that explains why his team stayed together for nearly 12 years — and why high rete…
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20Product: On Running's CPO on How to Create Emotion Through Product | Why 99% of Products Fail and How to Create Cults Around Products | The Biggest Product Mistakes On Have Made & Lessons Learned with ...
56:00
56:00
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Gérald Marolf is the Chief Product Officer at On Running. Gérald oversees the full range of On's shoes, apparel and accessories to make sure each delivers performance, comfort and style. Before On, Gérald spent over a decade building consumer brands with collaborators such as Microsoft and Ferrari. AGENDA: 00:00 – Why Most "Great Products" Fail to …
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#340: The Mindset Behind Service Plumbing (CF's Best of Mindset)
15:40
15:40
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15:40
Our first "Best Of" Podcast! In this episode you will learn how your mindset determines how you show up for customers, your team, and your life. Chris Fresh breaks down why service over sales starts in your head and how focus, habits, and mental discipline create long term success. 💡 What You’ll Learn How your subconscious mindset controls your dai…
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Episode 87 | Empathy, Revenue, and Why CX Leaders Need a Seat at the Table with Aniesha Jones
43:19
43:19
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This week, I sat down with Aniesha Jones to talk about what customer experience actually looks like when empathy, data, and revenue are all in the same room. We get into her unconventional path from opera and vocal performance to leading high-growth CX and retention teams, and why creativity is one of the most overlooked skills in business today. W…
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Staff Training, Retention Tips, and Expansion Strategies to Grow a Multi-Location Agency | EP 9
39:29
39:29
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Starting with a single insurance agency and expanding to seven locations and 21 team members, Lee Pridgeon of AllCare Insurance emphasizes the importance of meeting staff where they are, offering flexibility, and putting team member success at the center of the business model. She shares how acquisitions helped her grow faster, which metrics she tr…
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20VC: Will SpaceX IPO at $1.5TRN | Will Cursor Kill Figma | Lightspeed Raises $9BN | OpenAI: $1BN from Disney, New CRO & #1 App in App Store | Oracle and Broadcom Hit: Now the Time to Buy?
1:22:03
1:22:03
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AGENDA: 03:32 Lightspeed's $9 Billion Fundraise 05:20 The Impact of Mega Funds on Seed VCs 10:09 The Supercycle of Growth and Late-Stage Investments 13:06 Disney Invests $1BN into OpenAI and What It Means 23:19 Oracle Hit Hard: Is Now the Time to Buy 28:34 Broadcom's Market Cap Drop and Anthropic's AI Chip Orders 35:04 Cursor Competes with Figma: T…
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How To Embed Security From Day One in Health Tech Products
45:25
45:25
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Larry Trotter II is the Founder and Principal CISO at Inherent Security, a cybersecurity firm that helps health tech companies navigate HIPAA compliance. He has over a decade of experience designing security strategies and managing security operations for healthcare organizations, government agencies, and Fortune 500 clients. Larry frequently speak…
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The Year in Review: Lessons from 2025 and What’s Next for the Trades
18:07
18:07
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2025 was a year of big changes, and bigger breakthroughs, for the trades. In this special end-of-year episode of Titans of the Trades, host Ryan Englin reflects on the milestones, from launching the Choice Framework to redefining what it means to be an employer of choice. Ryan shares honest lessons learned, a powerful look at disengagement and its …
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Stop Measuring Hours. Start Measuring Impact. A Leadership Conversation.
38:27
38:27
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38:27
About This Episode In this episode of The Mason Duchatschek Show, Mason Duchatschek sits down with Stephen Puri, a rare leader who has built teams and products at the highest levels of both Hollywood and the startup world. Stephen Puri brings real-world credibility to this conversation. He worked as a studio executive and film producer on major mot…
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Inside BFCM 2025: What ShipBob Saw Across Millions Of Orders (And What Brands Need to Know for 2026)
30:47
30:47
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Shopify merchants generated $14 billion over BFCM weekend—but the real test starts now with fulfillment execution and operational strategy. In this episode, discover: Why apparel, beauty, and toys grew 20-40% YoY while you're strategically timing inventory to avoid cash pressure (the inbound spike happened one week later than last year) How interna…
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The Storytelling Shift That Will Make Your Clients Say Yes | RR441 [ENCORE]
36:55
36:55
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As we approach a new year—and really, at any point in our business journey—it’s a great time to step back and revisit how we’re showing up in our marketing, especially when it comes to the story we’re telling. That’s why I’m bringing back one of our most popular episodes with Kris Jones, a StoryBrand expert and the author of From Click to Client. K…
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Leadership Checkin - Being Aware of Our Arrogant Assumptions
8:32
8:32
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(From the Relationships at Work Podcast) In leadership, even the best-intentioned among us can fall into the trap of making assumptions, often without realizing it. This week, we’re diving into a common leadership pitfall: the arrogant assumption. Inspired by Jacqueline Novogratz's Manifesto for a Moral Revolution, I explore how these assumptions c…
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#339: The Fortune Is In The Follow Up (Part 2)
18:33
18:33
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In this episode, Chris breaks down the real financial impact of follow ups and why most plumbing companies are unknowingly leaving up to 20 percent of their revenue on the table. He explains how simple, consistent follow up strategies can improve profit, reduce lead costs, and strengthen long-term customer relationships. 📲 For more information on Y…
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Influence gets thrown around like a leadership buzzword — but most people misunderstand what it actually is. It’s not authority. It’s not persuasion. And it’s definitely not performance. In this episode of Relationships at Work, Russel sits down with author and former CIO Brad Englert to unpack the real mechanics of influence inside organizations —…
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20VC: a16z's David George on How $BN Funds Can 5×, Do Margins & Revenue Matter in AI & the Most Controversial Bet at a16z
1:06:37
1:06:37
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David George is a General Partner at Andreessen Horowitz, where he leads the firm's Growth investing team. His team has backed many of the defining companies of this era, including Databricks, Figma, Stripe, SpaceX, Anduril, and OpenAI, and is now investing behind a new generation of AI startups like Cursor, Harvey, and Abridge. AGENDA: 03:05 – Why…
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Business visionaries and leaders come in all shapes and colors, but there is a clear thread that runs through the stories of many of the great ones. It is one that goes beyond just the question of success, track record, critical thinking and decision making. After more than 2 decades of sitting with a wide range of founders and CEOs, David Laxer & …
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#338: Winning With Strong Branding (Featuring 1-Tom-Plumber)
30:54
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In this episode, Chris sits down with Leah and Alvaro from 1-Tom-Plumber to unpack how strong branding and smart lead generation fuel a successful plumbing or restoration business. They break down why most new operators struggle to make the phone ring and how plugging into a proven brand and system can shortcut years of trial and error. 💡 What You’…
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Making the Blueprint - Season Finale!
1:04:49
1:04:49
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What happens when the people behind Breaking the Blueprint turn the mics on themselves? In this special episode, producer Paul Banks joins hosts Vinay and Iqbal to uncover the story behind one of the most forward-thinking CX podcasts around. From retail beginnings to digital transformation, this honest conversation explores how purpose, vulnerabili…
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