Dnvb public [search 0]
×
Join millions of Player FM users today to get news and insights whenever you like, even when you're offline. Podcast smarter with the free podcast app that refuses to compromise. Let's play!
Join the world's best podcast app to manage your favorite shows online and play them offline on our Android and iOS apps. It's free and easy!
More
show episodes
 
F
Future Commerce
Weekly
 
Strategy for modern brands. Future-leaning insights that give you tools to shape the future of your retail business. From DTC ecommerce to Amazon Four Star and beyond. Fridays at 5AM EST.
 
Loading …
show series
 
If you thought a deep-dive on supply chain couldn't be stimulating, think again. Hugh Holman, CEO at Observa, gives us a primer on what it takes to implement retail planning and forecasting. Observa is building retail compliance systems powered by AI, on-demand workforces, machine learning and machine vision - not just to enforce compliance, bu ...…
 
Monday update is back! Today we OWN IT. The theme of this year's Klaviyo:BOS event was to own your channel. We chat about tools like Webflow that are shortening the path from concept to launch - giving designers , marketers, and creatives the ability to own their entire experience without a developer. Listen now!…
 
"The intersection of content and commerce" asks the question - would you buy Cheesy Blasters while watching 30 Rock? Odds are, you would. And that's the bet that NBC/Universal is placing on investing in bringing DTC brands to their large audiences across their portfolio of original programming and content. From Goop to the Minions we go deep on ...…
 
Product discovery and marketplaces are all the rage right now but when Jules Pieri launched a product discovery marketplace 11 years ago she pioneered a cross-section of entrepreneurship that launches products more than 300 times per year. The Grommet is a curated marketplace of small businesses producing unique products from inspirational foun ...…
 
With retail customers like Dollar Tree and White House Black Market, Oracle knows a thing or two about commerce. Their recent report, published in conjunction with CommerceNext, dives into how brands of all sizes - from DTC to Enterprise and Luxury, are investing in 2019 and beyond. Main Takeaways: Bob Meixner, Director of Product Strategy - Co ...…
 
No episode today. Climate change is the biggest threat to the future of our lives, country, and world. Youth across the U.S. will lead a #ClimateStrike on September 20 to demand legislative action to combat climate change #StrikeWithUs strikewithus.orgBy Future Commerce.
 
Brands and consumers alike are addicted to Amazon. In this interview Kiri Masters, Author of "Amazon for CMOs", joins us to talk about her new book launch, how brands are battling addiction to the big-A, how consumers are being lured in with everything from advertising to QVC-style programming, and how everyone from Lady Gaga to Mitsubishi are ...…
 
Nick Ling and Emmett Shine's new company, Pattern Brands, is on a mission - to create consumer brands which encourage you to enjoy everyday life and to create good habits. In this interview, we dive into why they formed Pattern, what the plan to do with it, and how they plan to change the world. Listen now! Main Takeaways: Nick Ling (Co-Founder ...…
 
How do brands create retention strategies centered around content to keep their customers consistently purchasing? Emily Singer, the founder of consumer brand-focused newsletter Chips + Dip, joins the show to talk trends, brand analysis and how modern brands are using storytelling to create rich, immersive experiences for their customers. Liste ...…
 
The Uberification of pot, CBD and having a clear strategy in a world of microtrends. Interview with Chelsea Clements, head of performance marketing at Green Growth Brands.By Future Commerce.
 
What does the perfect fit really look like? Sabrina Abney, Ecommerce Director at Mizzen + Main, and David Pastewka , Co-Founder at Drapr, join the show to talk optimizing virtual try-on solutions, "comfortable AF" clothing, technology in digital-first marketplaces, and crafting the best-possible customer journey. Listen now! Main Takeaways: Dav ...…
 
Few updates for your Monday morning: we launched the Future Commerce Sustainability Initiative, we're publishing bonus content on the next two Tuesdays, we're at Etail East in Boston and don't miss this next Friday's episode with Mizzen and Main! >> Click here to subscribe to FC Insiders today!By Future Commerce.
 
Pinterest is giving their community tools to engage in commerce, not to interact more online but to get out and discover the world around them. In this episode, we interview Jeremy King, the SVP of Engineering at Pinterest and former CTO of Walmart.com, to discover how they're using advanced machine vision and context to power the catalogs and ...…
 
🎶"I love you, you love me, Barney's filing bank-rupt-cy!" PLUS: who is the vegan-curious Subway customer? Listen now! Main Takeaways: Vice President of Global E-Commerce and Customer Experience at e.l.f Cosmetics, Ingrid Millman, is co-hosting with Brian and Phillip this week. Barneys New York has filed for bankruptcy but does this spell the en ...…
 
When brands like Outdoor Voices launch a new content platform it gets us thinking about retail-brands-turned-content-creators and begs the question: who is the winner in the attention economy? Do brands have what it takes to create engaging and timely content? Listen now! Main Takeaways: In today's brand economy, everyone is expected to be a st ...…
 
How do modern brands create joyful customer experiences that last a lifetime? Charlie Cole, Chief Digital Officer of luxury travel brand Tumi, Joseph Ansanelli, CEO of customer support platform Gladly join us to talk about how to know your customer, how to anticipate their needs, and how to stand out in a sea of startup DTC players. Listen now! ...…
 
We ask the question - is social activism by brands virtue-signaling or tone-deaf marketing? Listen now! Main Takeaways: Woke-washing has become more and more prevalent in today's economy, where social awareness is a major selling point. Are there ways to be socially conscious without completely being dedicated to a cause or movement? Woke gatek ...…
 
Phillip and Brian get into the implications of multi-generational branding, the ever-changing face of retail interactions, and discuss how empowering employees is key to boosting customer retention. Listen now! Main Takeaways: Retail experiences that go above and beyond the normal call of duty can lead to brand loyalty that spans several genera ...…
 
Our 2019 theme of clienteling for digital commerce continues with an interview with Claudine Bianchi, CMO at Zoovu, a Guided Commerce service which connects customer needs to products and services from retail brands. Listen now! Show Notes: Main Takeaways: Future Commerce has declared 2019 the year of "clienteling" and personalized experiences ...…
 
Our Monday Update is back: "Re-commerce" players like StockX and TheRealReal have huge news this week in our continued coverage of Secondhand Commerce. Listen now!By Future Commerce.
 
Ingrid Milman is back, and she has some really exciting news to share with our audience! Some retailers are opening more stores, and somehow, Brian has never been to a Burlington. Plus- So many legacy brands are overusing terms like "data-driven," and both Glossier and Lively have figured out (in different ways) how to create communities around ...…
 
Phillip and Brian are back to talking about deep fakes (and cheap fakes), Instagram may be having a massive influence on purchasing decisions, and is the term direct-to-consumer no longer relevant? Listen now! Show Notes: Main Takeaways: There's deep fakes, cheap fakes, and shallow fakes, and it's all getting a little ridiculous. Should Anna De ...…
 
Brian wants to go "woke" hunting, Phillip identifies socially conscious brands, Digiday launches Modern Retail. PLUS: MailChimp creates a content division because, quote, "why not?" Listen now! Show Notes: Main Takeaways: Brian wants to tell all of us about "woke commerce," and he's taken to Twitter to talk about it Will outdoor brands start to ...…
 
Instagram is powering impulse luxury purchases, Snapchat launches commerce (for influencers), IKEA rolls out robot furniture, PLUS: Stitch Fix earnings are in, and the outcome might surprise you. Listen now! Show Notes: Main Takeaways: Snapchat seems to either be making a comeback, or they're just really good at getting people to buy things. Is ...…
 
Bonobos is the newest to try-before-you-buy brands, Walmart is killing it, Phillip loves on ULTA (again) but not for the reason you think - PLUS a new approach to designing e-commerce experiences for Gen Z. Listen now! Show Notes: Main Takeaways: A pilot program that would have had facial recognition technology being used in a public school is ...…
 
What does Star Trek teach us about ambient computing? How is voice evolving? Is voice dead? And if not is it a potential $112B market opportunity? Special bonus episode COMIN ATCHA. Listen now!By Future Commerce.
 
One of these things is not like the other: Arby's x Birchbox, $88 rental products from Urban Outfitters and a prediction of Kohl's having a potential suitor. Listen now! Show Notes: Main Takeaways: Urban Outfitters has a new rental-subscription service, but will GenZ even care? 23andMe teams up with Airbnb to help consumers with their travel pl ...…
 
As Brian heads to NRF Tech Phillip pontificates on a foreseeable future where permits and certificates of occupancy are required to build shopping experiences on the web. Listen now! Show Notes: Main Takeaways: Brian is on his way to MC NRF Tech because retail tech may be moving fast, but Future Commerce is moving faster. Accessibility is near ...…
 
"Help, an AI fired me!" Phillip and Brian dig into the exchange of privacy as a currency for convenience. PLUS: full-body AI model generation, Walmart's store innovation concept, and more. Listen now!By Future Commerce.
 
Former Ambassador and Deputy Assistant Secretary Daniel Sepulveda joins us to talk about Privacy, CCPA, GDPR, and the fundamental right to control our own data. Listen now! Show Notes: Main Takeaways: With all the talk about digital privacy, how that data being used is a question many are asking, and former Ambassador and Assistant Secretary Da ...…
 
Ingrid Milman (Ann Taylor, LOFT) sits in this week in our Earth Week deep-dive to discuss sustainability, transparency in supply chain, and "deliciously sinful" luxury impulse buys. Who has the true influence on the eco-conscious purchase decision - the brand or the consumer? How can fashion lead the conversation in transparent supply chain and ...…
 
What do Amazon, Everlane, Allbirds and New York City have in common? They have all announced Carbon Offset initiatives. Brian's out so this is our first mini-episode covering some of the stories that landed on Earth Day, April 22, 2019. Listen now!By Future Commerce.
 
In the age of brands having veritable lakes of data, how do you action and champion the story behind the data - how do you use it to bring real insight into who your customer is and what she wants? In this episode we sit down with Rachel Swanson, founder of Method + Mode, a market research firm, to take some of Future Commerce's own medicine - ...…
 
Are digital experiences the gateway to a more accessible luxury experience for millennial consumers? Scott Emmons opens up to us about his successes at Neiman Marcus, the future of technology adoption at retail brands, and how he's bringing that culture of innovation and technology leadership to other brands in his new role at Current Global.…
 
Our analysis of "deep fakes" continues as we sit down with SuperPersonal, the technology which maps a customer's face into the stores that they shop online. Founder Yannis Konstantinidis talks about the evolution and eventuality of the use of the technology, customer expectation, the blurred lines of privacy and personalization, and much more. ...…
 
In this episode, we unpack Instagram and Pinterest: is social commerce the new "dot-com"? Can a fast food chain be a good steward of an AI-based startup? Plus: Glossier and Rent the Runway go Unicorn, Apple Credit, and Jeremy King leaves Walmart. Show Notes: Main Takeaways: It's our 100th episode, cue the confetti and champagne! McDonald's acqu ...…
 
Live from Shoptalk 2019, there's a lot to say about brands, Levi's keynote, and puppies which seem to be everywhere! Future Commerce Director of Content Lianne Hikind joins the show, and clienteling is a major theme at Shoptalk sessions. Show Notes: Main Takeaways: Phillip and Brian podcast live for the third time from #Shoptalk2019! FC's Direc ...…
 
Lively CEO and Founder Michelle Cordeiro Grant sits down with us at Shoptalk 2019 to talk about how they're using community to drive commerce in an authentic way - and in so doing creating entire households of customers by partnering and empowering women who are "Wild at Heart, with Boss Brains". Show Notes: Main Takeaways: Brian and Phillip ar ...…
 
CVS launches "Beauty Mark," its truth-in-advertising campaign; while AI is generating plausibly "real faces." Meanwhile, companies like SuperPersonal are putting customers into model try-on videos. Have "deep fakes" - AI algorithms that map faces and micro-expressions onto stock footage - come to retail? How can they help? How can they hurt? Sh ...…
 
Recorded live at eTail West 2019 - Brian sits down with Chris Homer of thredUP to talk about how data is assisting the "treasure hunt" in the secondhand retail market space. thredUP uses data, events, and preferences to help their customers find wardrobe pieces they'll love, and they use technology to assist them in having joyful experiences ov ...…
 
Brian sits down at eTail West 2019 with Ingrid Milman, eCommerce Strategist for Ann Inc (Ann Taylor | LOFT | Lou & Grey). Ingrid talks about customer expectations in the digital age, clienteling as a culture, and how to lace kindness into a brand culture from top to bottom - from employee interaction to customer experience. Show Notes: Main Tak ...…
 
Shoptalk 2019 is mere weeks away, and so we take the opportunity to look through the brands, the speakers, and the agenda! ALSO: Is voice dead? Why don't we talk about failure? What were the key takeaways from the 2017 and 2018 editions of Shoptalk and what are we hoping to learn in 2019? Show Notes: Main Takeaways: Phillip and Brian preview Sh ...…
 
"Controlling my data will be a fundamental human right in the 2050's" Phillip and Brian recap Future Stores Miami and get deep into futurism on what the future of humanity and commerce looks like as we evolve from Homo Erectus, to Homo Sapien and finally to Homo Deus. Main Takeaways: Future Commerce was at Future Stores Miami last week, and the ...…
 
Phillip and Brian deliver on their 2019 predictions - AR is here, where is it heading? Retail wages - are they rising? Brands can finally compete with Amazon - and what about Charitable Commerce? All that and more - PLUS what the "retail apocalypse" was REALLY all about. Listen now! Show Notes: Main Takeaways: It's the prediction episode, so ho ...…
 
In this episode we bring a review of the best and brightest from the show floor at NRF 2019 - we talk Innovation Lab, "Ingredient Brands", Shoppable AR, and much more. Listen now! Main Takeaways: Phillip and Brian podcast twice live from NRF Body data is still in vogue in retail-tech company spaces, but has anyone learned to implement it proper ...…
 
Products that are sharable are all the rage - in part 1 of our recap of NRF we come to you live from the show floor and talk about how retailers are using customer engagement to shape how their product assortment and marketing are crafted. Listen now! Main Takeaways: Walmart is stepping up its technology game in a serious way. 2018 really was t ...…
 
"Stores within stores" is a concept often spoken but seldom understood. With retail closures on the rise we look at how real estate is adapting to new digitally native brands, how flagships are shifting focus, and how companies like Cushman and Wakefield are helping brands get to market faster than ever. Listen now! Guest Brandon L. Singer, Man ...…
 
Main Takeaways: "We are now at the beginning of the experience economy". Retailers are looking for a way to turn mobile browsers into mobile buyers. Millennials seem to be at the forefront of a data revolution. Mobile customers tend to commit to a purchase when they feel that their personal information is secure. Can mobile-commerce really beat ...…
 
Main Takeaways: Wayfair has curated in-house brands and has seen success due to its focus on customer experience and lack of awareness of brand. Consistency is the name of the game when it comes to customer experience. Wayfair understands that investment in its own teams is the best way to fill gaps in talent. Wayfair is popping up in two physi ...…
 
Google login Twitter login Classic login