How healthy is your company culture? Are you facing issues related to disengagement, retention, performance, or anything else? HR on the Frontline is a bi-weekly show where Guusto speaks with HR experts about some of the biggest challenges that people leaders face in frontline workforces. Through candid, honest conversations, we try to get to the heart of what causes cultural problems at companies today, and what you can do to fix them. New episodes every 2 weeks.
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NOW of work w/ Guusto Co-Founders Skai and Joe
43:24
43:24
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Send us a text Guusto Co-founders Skai and Joe, recently appeared on the NOW of work podcast, powered by Mercer. It made for a great conversation and so we thought we would share it with you here. "Please join us in welcoming Skai Dalziel and Joe Facciolo, Co-Founders and Co-CEOs of Guusto! Today's discussion will delve into Guusto's history of bui…
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DEIB and It's Role in Employee Engagement w/ Alysha M. Campbell (CultureShift HR)
23:50
23:50
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23:50
Send us a text DEIB initiatives are vital for fostering engagement. But what makes them truly effective in creating inclusive cultures? About HR on the Frontlines How healthy is your company culture? Are you facing issues related to disengagement, retention, performance, or anything else? HR on the Frontline is a bi-weekly show where Guusto speaks …
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Lack of DEI at Leadership Levels w/Bria Lucas (Normative)
23:42
23:42
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23:42
Send us a text Is Diversity Equity & Inclusion at your company more than just a checkbox? We explore why diversity in leadership matters and how to achieve it. Today we talk with Bria Lucas about how she approaches diversity as the sole HR person at Normative About HR on the Frontlines How healthy is your company culture? Are you facing issues rela…
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Building Trust in Leadership w/ Tiff Jung (Alzheimer Society of B.C.)
31:33
31:33
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31:33
Send us a text When you break down what goes into a successful leadership team, trust is a foundational piece to the puzzle. It may seem obvious, but we want to explore why this is and furthermore, how we build trust? About HR on the Frontlines How healthy is your company culture? Are you facing issues related to disengagement, retention, performan…
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Creating True Organizational Alignment w/ Chloe Waind (NewLeaf Performance)
57:19
57:19
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57:19
Send us a text Is everyone at your company pulling in the right direction? Does everyone work towards the same goals, or do some pursue their own agendas? Are your core values just fancy words on the boardroom wall, or are they principles employees put into action every day? About HR on the Frontlines How healthy is your company culture? Are you fa…
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Change, Embracing and Getting Ahead Of It w/ LaToya Lynn (Vidmob)
32:47
32:47
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32:47
Send us a text As the saying goes, adapt or die. But there’s a bit more to it than that, right? In today’s episode we learn about embracing change and getting ahead of it as an HR or People leader. About HR on the Frontlines How healthy is your company culture? Are you facing issues related to disengagement, retention, performance, or anything else…
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Safe Sounding Boards For Managers w/ Jennifer Paxton (Roofr)
29:10
29:10
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Send us a text When your managers are struggling, who can they turn to? If it's not you, should it be? As an HR leader, equipping your managers with the tools they need to success is one of the most important things you can do. Part of that is acting as a sounding board they can use to speak openly and honestly about the troubles they are facing. A…
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Pitfalls to avoid when buying HR tech w/ Alison Hunter (SelectSoftware Reviews)
58:23
58:23
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58:23
Send us a text Your HR tech stack can either be your best friend or your worst enemy. Modern HR professionals make use of various software solutions for everything from managing benefits, to learning and development, to increasing engagement. But how do you make sure you have the optimal solutions for your company? How do you avoid choosing vendors…
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A Holistic Approach to Health and Wellness at Work w/ Sheila Krueger (formerly Zoom)
33:18
33:18
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33:18
Send us a text Health and wellness is at the forefront of many HR teams benefits plans these days, but are benefits enough in high-pressure workplaces? Health and wellness is a big priority for HR teams these days, but are benefits enough in high-pressure workplaces? If your work environment doesn’t give employees the space to take care of themselv…
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Executive EQ: Emotional Intelligence in Leadership w/ Elizabeth Powers (Pitch Labs)
49:34
49:34
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49:34
Send us a text How emotionally intelligent are your leaders? Do they treat their team members with empathy and care, or do they lose sight of the person behind the employee? And could a lack of EQ in your executives actually be hurting their bottom line? About HR on the Frontlines How healthy is your company culture? Are you facing issues related t…
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Leveraging the Power of Your Personal Brand, Network and Mentors w/ Dr Patti Ippoliti (Columbia University)
29:05
29:05
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29:05
Send us a text Building a personal brand and professional network is becoming increasingly important in almost every career these days, and HR is no exception. But where do you start? How do you create a presence and grow your reputation in an overcrowded field? And how do you build a professional network that includes the right people? What is the…
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Communicating Benefits with The Frontline w/ Leslie Carver (Carver Connections)
28:41
28:41
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28:41
Send us a Text Message. HR and Total Rewards in frontline companies often don’t have much connection with frontline staff. So how do we create benefits that these employees will really value? And how do we communicate the value of those benefits to their frontline staff? About HR on the Frontlines How healthy is your company culture? Are you facing…
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Learning Equity for Frontline Workers w/ Heather Gilmartin (RedThread)
25:26
25:26
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25:26
Send us a text Are frontline companies doing enough to help their employees grow and develop? And is everyone getting the same opportunities? How can frontline organizations make their learning and development strategies more equitable? About HR on the Frontlines How healthy is your company culture? Are you facing issues related to disengagement, r…
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The Evolution of Compensation w/ Patrick Dunn (Benefi)
1:02:14
1:02:14
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Send us a text With recruitment and retention becoming more challenging than ever, many companies across different sectors are becoming more creative in how they structure their compensation plans, and supplementing their basic salary offerings with additional benefits and rewards in order to gain a competitive edge in the market. In this episode, …
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Navigating Personal Crisis w/ Erin Patchell
22:07
22:07
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22:07
Send us a text When an employee is going through a tough personal time, what do you do? What kind of help can you and your company offer them? And how do you put policies in place to ensure all of your team have the support they need, when they need it most? About HR on the Frontlines How healthy is your company culture? Are you facing issues relat…
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Clear Pathways and Development for Frontline Teams w/ Steve Turner (John Deere)
21:49
21:49
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21:49
Send us a text A lot of people view frontline jobs in sectors like manufacturing and retail as short-term gigs with limited potential. So how do you change their minds? How do you create clear pathways for them to grow and develop their careers within your company? About HR on the Frontlines How healthy is your company culture? Are you facing issue…
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Employee Experience in the Finance Industry w/Angela Champ, CHRO
26:16
26:16
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26:16
Send us a Text Message. Does employee experience in the finance sector need a makeover? As much as 53% of finance employees consider changing jobs within a year of joining, suggesting that the culture, working demands, and environment is falling short of modern employee expectations. So what needs to change? About HR on the Frontlines How healthy i…
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Modernizing Employee Experience in the Frontline Industry w/Tarek Kamil (Cerkl)
37:53
37:53
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Send us a text It’s no secret that manufacturers, retailers, and other frontline and deskless employers are finding it harder and harder to attract and retain talent. Today’s employees are more discerning than ever, and frequently seek out companies that offer more nurturing cultures, superior rewards, and a modern, people-first employee experience…
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Inspiring Leadership: Creating Your Company’s Leadership Journey with Kevin Ames
50:39
50:39
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50:39
Send us a text People don’t just become leaders the second they are promoted to leadership roles. True leadership – and the skills and behaviors that go with it – is something professionals have to choose, and starts from within. So how can you, as a People Leader, encourage your employees to embrace this kind of leadership? In this webinar, our He…
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Send us a text There’s no workforce that needs some love right now more than frontline workers. Across hospitality, retail, healthcare, and other industries, deskless employees are feeling underappreciated, overworked, and burnt out. But I can tell you from experience, it’s not easy to deliver recognition effectively in these organizations. About H…
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Making recognition work for manufacturing w/Cara Bongirno (Fortis Solutions)
41:27
41:27
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Send us a text The manufacturing workforce is a diverse mix of people in different backgrounds and roles. So how do you make recognition work in the industry? How do you drive adoption for both office and frontline employees? How do you make sure your program drives the results you want? And how do you measure that success? About HR on the Frontlin…
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How to Thrive in a Small HR Team w/Vanesa Cotlar (PolicyMe)
35:50
35:50
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35:50
Send us a text What do you do when your People Team doesn’t actually have that many people in it? It takes a lot of work to build a strong culture… but sometimes, HR isn’t given all the resources it needs. So, how do you make it work when there’s only a couple of you – or even just one of you – handling recruitment, engagement, recognition, and eve…
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Employee Retention in Healthcare w/Kevin Kirkpatrick (Avery Professional Group)
26:01
26:01
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26:01
Send us a text If there’s one thing the pandemic showed us it’s just how vital the work of dedicated employees in the healthcare industry really is. But the sector is facing a labour shortage crisis in the next decade, and organizations in every part of the industry are finding it increasingly difficult to attract and retain both clinical and non-c…
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Send us a text Long hours. Heavy workloads. Difficult customers. In a post-pandemic world, employees in frontline and deskless jobs in sectors like healthcare, retail, food services and manufacturing are feeling the pressure. And over time it can lead to something nasty… Burnout. Burnout is now one of the biggest causes of frontline employees leavi…
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Making Parental Leave a Competitive Advantage w/Lydia Bowser (Wave HQ)
41:38
41:38
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Send us a text Today’s working parents don’t want to have to compromise their career progress for the sake of their families – or vice versa. That’s why a good parental leave policy can actually be a competitive advantage when it comes to attracting and retaining staff. But what goes into getting parental leave right? How do you ensure that working…
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Send us a text Every company wants an inclusive culture, but what does that really mean? And what practical steps can you take to make it happen? In this week's Culture Clinic, Guusto’s Co-Founder Skai Dalziel and executive HR and Total Rewards Expert Shelley DaCosta talk about what inclusion in the workplace actually is, and why it’s challenging t…
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Change Leadership – Managing Culture During Transitions
35:51
35:51
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Send us a text Change is tough on everyone at a company, but especially HR folks. When your company is going through big transitions, your employees and leaders look to you to help maintain stability. All while you’re still adjusting to the new normal yourself. So how do you steady the ship when you’re still building it? In this episode of Culture …
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What Type of Company Culture is Right for You?
21:23
21:23
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Send us a text Different companies have different cultural dynamics. Some are more rigid, some are looser. Some are more authoritarian, and some give their employees more freedom. But what type of culture do you have? And is it the right kind of culture for your company? In this week's Culture Clinic, Guusto’s Co-Founder Joe Facciolo and executive …
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Send us a text How aligned is your company? Do you feel like everyone is on the same page? Or are microcultures across different teams developing? And is that a bad thing? How important is an aligned culture to success? In this week's Culture Clinic, Guusto’s Co-Founder Skai Dalziel and executive HR and Total Rewards Expert Kwesi Thomas discuss pra…
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Fun at work: How important are employee engagement activities?
28:03
28:03
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28:03
Send us a text Is the office holiday party a chore, or something people look forward to? Do your employees want a Friday foosball tournament, or would they rather just go home? What social activities are actually valuable for team-building and culture, and what should you just forget about? In this week's Culture Clinic, Guusto’s Co-Founder Skai Da…
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Send us a text Want to know how to make your company better for your people? Ask them! An employee listening strategy can help you better understand what your people want, what they need, what their challenges are, and what you can do better. But where do you start? In this week's Culture Clinic, Guusto’s Co-Founder Skai Dalziel and executive HR an…
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Mastering Frontline Employee Retention w/Kirsti Stubbs (formerly Starbucks)
36:43
36:43
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Send us a text A lot of frontline companies have historically had high turnover. But does it have to be that way? Even though many in the workforce still view jobs in areas like retail, hospitality, and food services as short-term options, ongoing labour shortages mean People Leaders in these industries need to try and foster long-term retention an…
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How important is employee morale for productivity?
18:43
18:43
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Send us a text As the old saying goes, ‘a happy worker is a busy worker’. But does that hold true in the real world? How important is morale to productivity? And how do you maintain it in a busy, stressful environment? In this week's Culture Clinic, Guusto’s Co-Founder Joe Facciolo and executive HR and Total Rewards Expert Kwesi Thomas talk about h…
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Finding your next leaders: Succession planning and leadership development
23:13
23:13
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Send us a text There’s an open leadership role at your company. You’ve got a great team, and you want to give one of them a shot to step up. But who’s got what it takes? What makes a great leader? In this week's Culture Clinic, Guusto’s Co-Founder Joe Facciolo and executive HR and Total Rewards Expert Kwesi Thomas talk about how to put practical pl…
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Understaffed and overworked- managing during staffing shortages
28:06
28:06
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28:06
Send us a text A key contributor goes on leave, or a high performer moves on to another company. This can leave you and your employees picking up the pieces and scrambling to hold the operation together, all without missing a step. Not a recipe for consistency to say the least, but it begs the question - what’s the best way to manage during staff s…
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Engagement on a budget: Low cost to no cost ways to improve morale
20:21
20:21
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20:21
Send us a text A bad economy, inflation, mass layoffs…times are tough right now. This kind of climate can have a huge impact on team morale, and people leaders need to step up and make sure their talent remains fully engaged and committed. But when your business is already feeling the pinch, how do you invest in engagement without breaking the bank…
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The honeymoon is over: We got our top candidate, now what?
24:12
24:12
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Send us a text You’re in the third round of interviews, their answers are music to your ears, the negotiation goes smoothly, and next thing you know – you’ve got your first-choice candidate and they start on Monday. Now what? In this week's Culture Clinic, Guusto’s Co-Founder Joe Facciolo and executive HR and Total Rewards Expert Kwesi Thomas talk …
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How Much is Employee Retention Really Worth?
24:17
24:17
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Send us a text Ask any People Expert, and they’ll tell you it costs a lot more to hire a new employee than to keep one. But where does this cost come from? And how much could focusing on employee retention actually be worth to your business? In this week's Culture Clinic, Guusto’s Co-Founder Joe Facciolo and executive HR and Total Rewards Expert Kw…
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Offboarding – Is there a Right Way to Say Goodbye?
21:42
21:42
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Send us a text People experts talk a lot about getting a new hire onboarded and acclimatized to the company, but what about the other end of a tenure? How do you show appreciation to a longstanding employee leaving for a new opportunity? How do you handle layoffs in a way that supports those being let go? How do you approach terminations when thing…
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Send us a text Is it me? 🤔 Is it them? Is it our culture? Did we give enough pizza lunches? 🍕 These are some of the questions that rattle around your head when faced with a high turnover rate. In this week's Culture Clinic, Guusto’s Co-Founder Skai Dalziel speaks to executive HR and Total Rewards expert Shelley DaCosta about how to find the real re…
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Send us a text When times are tight, how do you keep your top people? 🤔 If you’re struggling to match others in the market on salary and benefits, is it still possible to stop employees looking elsewhere? How do you create a culture people don’t want to leave? In this week's Culture Clinic, Guusto’s Co-Founder Joe Facciolo speaks to executive HR an…
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Creating an Employee Engagement Action Plan
22:08
22:08
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Send us a text Your eNPS scores are in, and they aren’t pretty. Turnover is skyrocketing. Productivity is down the drain. And your leadership are looking to HR for answers. It’s your move… ♟️ How are you going to turn things around? In this week's Culture Clinic, Guusto’s Co-Founder Skai Dalziel speaks to executive HR and Total Rewards expert Kwesi…
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Send us a text Worried your team is tuning out? Are you unsure whether an employee is dialed in on their role or asleep at the wheel? People leaders and managers often don’t spot the signs of disengagement in their employees until it’s too late, and they miss their chance to turn things around In this week's Culture Clinic, Guusto’s Co-Founder Skai…
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What Does Bad Company Culture Really Look Like?
21:59
21:59
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Send us a text It seems like almost everyone has a horror story about toxic, unhealthy work environments these days. But what really makes culture go wrong? Is it poor leadership? Misaligned priorities? Unreasonable expectations? Or is it something else entirely? No company can be perfect, but what are the most crucial elements to get right? In thi…
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Send us a text Recognition can be one of the most powerful tools there is for engaging your people, but it won’t be effective if it isn’t done fairly or equitably. When launching a recognition program, people leaders need to work to ensure that everyone at the company has a fair chance to be recognized, and they need to monitor the program as it pr…
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