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Emergency Intercom

Enya Umanzor & Drew Phillips

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Emergency Intercom is a comedy podcast by Enya Umanzor and Drew Phillips. There is no emergency, but there is an intense need for attention, so maybe listen up… You don’t want to know what happens if you don’t. (we will be violent)
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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In this series Intercom takes you inside the marketing lessons we've learned the hard, expensive and messy way. We include the insights that helped us grow from zero customers to more than 20,000, but we’ve been careful to be honest and have worked hard to avoid the usual truisms. Instead, we’ve focused on actionable advice we think will benefit any early stage startup – from crafting early messaging, to managing a product launch, to keeping product and marketing aligned.
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The Class Intercom podcast aims to help educators learn how to market their school through social media and empower students to engage in sharing their story. Our goal is to help schools provide a social learning environment which allows educators to teach students digital leadership and professional social content management processes.
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Welcome to the Minimum Viable Podcast, hosted by Product Manager, Startup Mentor and Voice Technology Leader, Mike Shoss. On this podcast, you'll find a mix of all different aspects of the tech space to current thoughts on new products or tactics. As well as conversations about finance and Green Energy! Previously ShossX Podcast
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Live, interactive podcast that lets you talk with fascinating people about what’s happening now in Business, Entrepreneurship, Startups, and Technology. Special guests include top executives, entrepreneurs, and experts - including Anthony Pompliano, Tim Urban, Derek Sivers, Liv Boeree, Peter Diamandis, Walter Isaacson, and many more. Even Elon Musk has tuned in live. Hosted by Adam Soccolich.
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Re:Growth is the podcast for B2B marketers looking to level-up marketing strategies and grow in their careers. Each season dives deep into a specific theme. We’re talking to senior marketers from HubSpot, MOO, Slack, and more about laying the foundation for growth.
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Build your career as a sound engineer. The podcast for live audio professionals. Interviews with the leading innovators in concert, theatre, and corporate production. Submit your questions: http://buff.ly/Nwpsf0 Nathan Lively is a Career Coach for Audio Professionals, Podcast Consultant for Small Businesses, and Author.
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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The Hacking UI podcast is hosted by Sagi Shrieber and David Tintner, a designer and developer who are also both entrepreneurs, bloggers, productivity/time-hacking maniacs, and all around tech geeks. The first season of the podcast is titled ‘Scaling a Design Team’, in which they speak with design leaders from top notch companies like Facebook, Apple, Invision, and Intercom, to discuss various team structures, responsibilities, and workflows. After quitting their day jobs to work full time on ...
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Brennan's a first-time founder. Jill's a first-time manager. And they've got a lot of questions. In the SoapBox podcast, People Leading People, they interview the people leaders and founders that inspire them most. Forget sweeping statements on the state of management. This is your go-to business podcast for actionable management tips from visionaries at Wealthsimple, Flight Network and more. Learn how they handle all the people stuff that comes up when you lead and manage at a fast-growing ...
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Welcome to The AI Native Developer, hosted by Guy Podjarny and Simon Maple. Join us as we explore and help shape the future of software development through the lens of AI. In this new paradigm of AI Native Software Development, we delve into how AI is transforming the way we build software, from tools and practices to the very structure of development teams. Our target audience includes developers and development leaders eager to stay ahead of the curve. If you're passionate about the future ...
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Champions of Marketing is a marketing podcast for marketers and entrepreneurs who strive to drive growth with creativity and technology. Join our host, Chikodi Chima as he chats with experienced marketers, entrepreneurs and growth hackers to decode the receipt for growth.
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At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
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Growth Mindset ON is a must for people who want to achieve exponential growth from a personal and professional point of view. From now on, I will be focus mostly on holistic wellbeing and personal development in order to equip you with the mindset needed to overcome limitations and support your growth or shifts. We can also grow sideways. Growth Mindset On: the podcast that equips you with the mindset to achieve emotional success. Connect with me on: LinkedIn: https://www.linkedin.com/in/cri ...
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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show series
 
Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! This episode was recorded from the Vertical HeliCASTS studio at HAI Heli-Expo in March. Co-hosts Jack Schonely and Jon Gray had the opportunity to talk with Lieutenant Clay Lacey from the Texas Department of Public Safety (DPS) about the Axnes wireless intercom system and how it…
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Enya got faded and saw Inside Out 2, which is exciting for Drew because that means Inside Out Dad is back, and Ky officially squashes his beef with Josiah. Find and book a top-rated doctor today. Go to https://Zocdoc.com/INTERCOM and download the Zocdoc app for free. https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a…
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Intercom's Senior Director of Human Support Bobby Stapleton and VP of Customer Support Declan Ivory explore strategies for getting AI buy-in from CS teams. We also hear the experiences of Ben Peak, Director of Technical Support at Robin; Elli Neeld, Product Education Content Creator at HoneyBook; and Carl Olsen, General Manager of Operations at Sha…
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In this enlightening episode of the AI Native Dev podcast, Des shares invaluable insights into the strategic decisions and challenges faced along the way of Intercom's AI journey, highlighting the pivotal moments that shaped Intercom's AI-first approach. The discussion delves into the evolution from AI-assisted tools to autonomous AI agents, organi…
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In this podcast episode, Simon Maple and Peter Guagenti explore the evolution, current capabilities, and future potential of AI code assistants like Tabnine. Peter shares extensive experience and insights into how these tools have transitioned from code completion aids to comprehensive assistants throughout the Software Development Life Cycle (SDLC…
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! Thank you to MD Helicopters for sponsoring this special in-person interview with Jake Durham and Drew Muench from the Oxford Police Department Aviation Unit. The Oxford Police Department chose the MD Helicopters 530F model as its primary airborne mission platform due to its exce…
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Wow.. 3 years of emergency intercom. It’s crazy to think how far we’ve come. Now Drew gets invited to Michael Rubin’s white party and Enya doesn’t believe in bisexual people. Everything is different now. Time is going by. We are losing our minds. Support your gut this summer with Seed’s DS-01® Daily Synbiotic. Go to https://seed.com/intercom and us…
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On today's episode, we're categorizing AI development tools to map out the AI Native Software development space. We'll introduce each category and discuss their significance, setting up deeper dives for future content. Our guest is Amir Shevat, an expert in developer tools and investor with experience at Microsoft, Google, Slack, and Twitter. Amir …
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! In this two-part series, Jack Schonely and Jon Gray sit down Dr. Tania Glenn, to discuss the importance of mental health for first responders. Dr. Tania Glenn is the president of Tania Glenn and Associates, a clinical practice in Central Texas that is focused on promoting resili…
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In today's episode, I'm joined by Ciaran Lee, founder and Chief Engineer of Intercom for a discussion that touches on the genesis of Intercom and factors that enabled their success, scaling challenges when you're dealing with double-digit growth month to month, load balancers, canary deployment, the benefits of making many small deployments, how a …
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In this inaugural episode of the AI Native Dev podcast, hosts Simon Maple and Guy Podjarny reunite to delve into the world of AI native software development. They explore what AI native development means, why it’s crucial, and how it will revolutionize the software creation process. Guy also introduces his new company, Tessl, detailing its vision, …
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Welcome to the AI Native Dev Podcast, hosted by Guy Podjarny and Simon Maple. If you're a developer or dev leader, join us as we explore and help shape the future of software development in the AI era. Dive into exciting AI-powered dev tools and hear from their makers on how they work and how you should use them. We'll discuss the evolving role of …
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! In this two-part series, Jack Schonely and Jon Gray sit down Dr. Tania Glenn, to discuss the importance of mental health for first responders. Dr. Tania Glenn is the president of Tania Glenn and Associates, a clinical practice in Central Texas that is focused on promoting resili…
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We opened two gifts this morning (our eyes). Yup that’s right this weeks episode is all about being grateful. Start growing your business today. Sign up for a $1-per-month trial period at https://shopify.com/intercom. https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobo…
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In this episode of The Ticket, we explore how AI can maximize team efficiency in customer support with Ruth O'Brien, Senior Director of Automated & Proactive Support, and Leanne Harte, Senior Manager of Customer Support. They'll share valuable insights on effective AI implementation, the impact on support teams, and actionable advice for leaders lo…
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! This episode was recorded on location in Washington, D.C., from the U.S. Park Police aviation hangar, as part of The Hangar Z Vertical Valor Road tour. We felt this was a great episode to release on Independence Day, the Fourth of July, 2024, which is a federal holiday in the Un…
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Join us for an insightful conversation with Trent Allen, APR, current National School Public Relations Association (NSPRA) president and Chief of Staff at San Juan USD in Northern California. With a rich background in school public relations, Trent shares his journey within the industry, growing from a one-man show to leading a large and dynamic co…
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This week Intercom’s Senior Director of Human Support Bobby Stapleton, Senior Product Marketing Manager OIivIa Singerlla and Staff Product Manager Alissa Tyrangiel discuss some exciting news in AI-first customer service. Watch our latest Built For You Episode here: https://www.youtube.com/watch?v=xTAzvif5fzw 😁 Follow the people: https://www.linkedi…
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Welcome to The Hangar Z Podcast, brought to you by Vertical Helicasts! In this episode, Jack Schonely and I preview APSCON 2024, happening in Houston, Texas, from July 29th to August 3rd. We are joined by the Airborne Public Safety Association's Executive Director and CEO, Dan Schwarzbach, and Training Program Manager, Dan Knight. APSCON 2024 is th…
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On today's episode, Matthew Kaliara joins me for a conversation on his work with his startup Rescale Supply. We also discuss React, ViewComponent, system testing, looks vs usability in design, flat design, the value of convention in design, usability testing, the inseparability of good UI design and good code, the importance of appropriate names in…
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! In this episode, we talk about the ongoing battle against wildfires in Southern California, a region where the threat of wildfires persists year-round. For this conversation, we have the privilege of welcoming Desiree Horton and co-host Tony Webber to uncover the tireless effort…
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Drew does the Tyla dance, Enya - confirmed - has a hex on her and Ky wont shut up about going to the brat concert. Also thanks to josiah, drew has a tight ten minutes of horrible stand up https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy instagram: @emergencyinte…
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Great brands that endure always leap on new opportunities. To understand the new AI opportunity, you must understand the underlying technology. Our VP of AI, Fergal Reid, is the perfect person to explain that technology, and how it will transform the way you provide customer service. Fergal has been working on applying machine learning to customer …
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! In this two-part series, co-hosts Jack Schonely and Jon Gray sit down with Helene Balmir, a pilot from the Phoenix Police Department. Born to a French-Canadian mother and a Haitian father who immigrated to New York in the 1960s, Helen grew up in Montreal, Canada. She is the youn…
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! In this two-part series, co-hosts Jack Schonely and Jon Gray sit down with Helene Balmir, a pilot from the Phoenix Police Department. Born to a French-Canadian mother and a Haitian father who immigrated to New York in the 1960s, Helen grew up in Montreal, Canada. She is the youn…
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Enya will never have a kid because she has to take care of us, Drew brings up the fact that SZA (his ex) wrote an entire album about him, and Ky finally gets a camera. https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy instagram: @emergencyintercom @emergencyinter…
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This week on The Ticket podcast, Intercom’s Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez unpack how customer support leaders can confidently guide their teams into this new strategic future being driven by AI. Watch this episode on YouTube: https://www.youtube.com/watch?v=nAHX07s8eDU 😁 F…
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! In this two-part series, co-hosts Jack Schonely and Jon Gray sit down with Andre Schabron. Andre is an accomplished helicopter pilot holding an Airline Transport Pilot certificate (ATPL) with experience across varied environments. With a professional demeanor and a proactive app…
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Join us for an inspiring conversation with Jason McGehee, Assistant Club Director at Stars Basketball Club in Franklin, TN, located just outside of Nashville. Since its inception in 2014, Stars has seen annual, exponential growth and is now established as the region's top basketball club, impacting over 5,000 young athletes annually. In this episod…
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! In this two-part series, co-hosts Jack Schonely and Jon Gray sit down with Andre Schabron. Andre is an accomplished helicopter pilot holding an Airline Transport Pilot certificate (ATPL) with experience across varied environments. With a professional demeanor and a proactive app…
  continue reading
 
On today's episode, Brad Pauly and I dig into the five causes (raised conditions, fixed time dependency, randomness, leaky state, and network or third party dependency) of flaky tests. We also discuss diagnosing flaky tests, common pitfalls of fixing flaky tests, and things that do work for fixing flaky tests. Brad Pauly on Twitter Brad Pauly on Gi…
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Trisha Paytas is unironically a fan of the podcast, Drew ate over 100 spiders, and then saw a psychic that read him to filth. Then delivers his most painful stand up set yet. https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy business inquiries: emergencyintercomp…
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Renowned customer service and CX expert Shep Hyken joins Declan Ivory, VP of Customer Support at Intercom, to discuss highlights from his Achieving Customer Amazement Study and wants to help you create an amazing customer experience.and emerging trends shaping the future of customer experience. Watch this episode on YouTube: https://www.youtube.com…
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! In this two-part series, hosts Jack Schonely and Jon Gray sit down with Kris Stone, owner and handler of K9 Torque and the Huey Vets crew from EMU Inc. In this conversation, the EMU Crew discusses their work with K9 Torque, a detection dog trained to find electronic storage devi…
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! In this two-part series, hosts Jack Schonely and Jon Gray sit down with Kris Stone, owner and handler of K9 Torque and the Huey Vets crew from EMU Inc. In this conversation, the EMU Crew discusses their work with K9 Torque, a detection dog trained to find electronic storage devi…
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On this episode, I talk with Verda Korzeniewski about going into programming straight out of high school. We also discuss Verda's experience in 3D printing, problems in modern manufacturing, and problem solving skills that transcend programming. Verda Korzeniewski on LinkedIn Verda Korzeniewski on Instagram…
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josiah steps foot on the new set, gifted our dream mics, drew’s basketball journey and josie taste tests gucci handbags. Ky is deeply threatened by josiah's relationship with drew. https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Head to https://FACTORMEALS.com/…
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! In this episode, we dive deep into the world of Airbox, a trailblazing company reshaping the landscape of situational awareness technology. During this episode, hosts Richard Brandon and Jon Gray sit down with Airbox Systems co-founder and CEO, William Moore and director, Gerry …
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On today's episode, Trae Robrock joins me for a discussion of his new Rails project Translated and his hotel management software Comfort.ly. We also talk about managing a hotel, investing in real estate, internationalizing a Rails app, investing in assets that give you income, investing in your personal brand, marketing Comfort.ly, connecting with …
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Welcome to The Hangar Z Podcast, brought to you by Vertical HeliCASTS! In this episode, we dive deep into the world of Airbox, a trailblazing company reshaping the landscape of situational awareness technology. During this episode, hosts Richard Brandon and Jon Gray sit down with Airbox Systems co-founder and CEO, William Moore and director, Gerry …
  continue reading
 
ky is late today because he’s gone hollywood, drew revisits his facebook era and get us on trisha’s podcast we also show off our snatched jaws so keep your nasty pheromones away https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy business inquiries: emergencyinterc…
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Intercom's Declan Ivory, VP of Customer Support, and Ruth O’Brien, Senior Director of Automated and Proactive Support, discuss how AI has fundamentally changed things not just for our team, but for every support team. They unpack why it’s so critical to get onboard with AI and how they’ve reimagined and evolved Intercom’s Support org to take full a…
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