Best Jeanne Bliss Podcasts (2024)

1
Neal Woodson 36:14

17d ago36:14

36:14

Neal is a teacher, coach, author, and speaker who is a determined believer in putting people first as the key to better business. His vision is a world where workplaces and customer spaces are focused on people helping people succeed. His background includes decades of experience in a variety of industries. He has written over 500 blog posts and tw…

1
Erycl Eyl 28:40

2M ago28:40

28:40

Eryc Eyl is a speaker, coach, and consultant with more than 30 years of experience in making work more human in a variety of industries and organizations. He believes in a world in which work is more than just a four-letter word, but part of path to greater satisfaction, fulfillment, self-actualization, and flourishing. Eryc is also a storyteller, …

1
Carol Kaemmerer 40:40

3M ago40:40

40:40

Is 2024 the year of Great Uncertainty? Are you concerned about your current role, your career, your personal brand, your LinkedIn profile? Then take a listen to our guest on the All Things Considered CX Podcast with Bob Azman. Carol Kaemmerer took what seemed like shockingly bad news and turned it into an amazing opportunity. After a surprise downs…

1
Rhonda L. Bowen, Global Strategic Communication Guide 33:00

3M ago33:00

33:00

Rhonda L. Bowen is a global strategic communication guide with over 40 years of experience. An American living in Germany since 1983, she has worked with people from more than 70 countries. Since 1988 she has brought insights and support to thousands of BEST professionals (business, engineering, science, and technology). Through improved communicat…

1
Jeanne Bliss, Founder CustomerBliss 36:34

4M ago36:34

36:34

A Pioneer. A Legend. A Passionate Leader. I am so pleased to welcome Jeanne Bliss to the 100th episode of the All Things Considered CX Podcast with Bob Azman. Jeanne, CEO and Founder of Customer Bliss, guides companies to the achievement of business growth through leadership bravery and elevated business practices. She is known globally for transfo…

1
Kevin Bollom, VP Quality and Customer Experience, Trane 33:54

5M ago33:54

33:54

Do you know what your “Say – Do” ratio is? Fascinating conversation about service management with practitioner, Kevin Bollom. Kevin is vice president of Quality and Customer Experience for Trane Technologies’ Commercial HVAC Americas business – which goes to market as Trane®. Kevin is responsible for transforming customer experience to achieve a ne…

1
Bryan Clayton, CEO, GreenPal 33:15

6M ago33:15

33:15

Bryan Clayton isn't just another CEO; he's a visionary and a groundbreaker. As the mastermind behind GreenPal, an innovative online marketplace dubbed the "Uber for lawn care" by Entrepreneur magazine, he's revolutionizing the way homeowners connect with local lawn care pros. Boasting over 200,000 active users, GreenPal pulses with thousands of tra…

1
Kevin Wilde, University of Minnesota, Leadership Development, Author 31:16

6M ago31:16

31:16

Coachability. “The goal is to regain that early-career habit to learn more, to be more coachable and to expand your leadership effectiveness and career potential”, according to our guest on the All Things Considered CX Podcast with Bob Azman. Kevin D. Wilde currently serves as an Executive Leadership Fellow at the @Carlson School of Management, Uni…

1
Joe Wheeler, Author, The Digital First Customer Experience 35:33

7M ago35:33

35:33

Joe Wheeler is an internationally recognized best-selling author, speaker, and consultant. He is the CEO of CX/Digital a subsidiary of The Service Profit Chain Institute (SPCI), a Boston-based consulting firm he co-founded with Professors Len Schlesinger, James Heskett, and W. Earl Sasser of the Harvard Business School. In 2002, he and Shaun Smith …

1
Matt Watkinson, Author: Mastering Uncertainty 42:48

7M ago42:48

42:48

Matt is an internationally renowned business author and speaker. He won the CMI's Management Book of the Year for his first book, The Ten Principles Behind Great Customer Experiences, considered by many to be the definitive book on the subject. His second book - The Grid: The Decision-making Tool for Every Business (Including Yours) was published b…

1
Best of Summer Replay Series - John Goodman (from May 15) 33:26

8M ago33:26

33:26

Best of Summer Replay Series! Mr. Goodman is Vice Chairman of Customer Care Measurement and Consulting (CCMC). The universal adages, “It costs five times as much to win a new customer as to keep an existing one.” and “Twice as many people hear about a bad experience as a good one.” are both based on his research. He assisted in the analysis of the …

1
Best of Summer Replay Series - Don Peppers (from April 3) 34:38

9M ago34:38

34:38

Building better customer relationships, one customer at a time. Joining me on the All Things Considered CX podcast for this episode is Don Peppers. Don is one of the world’s most prolific experts when it comes to how businesses should deal with their customers and, with over 325,000 LinkedIn followers, he is recognized as one of the world’s most au…

1
Best of Summer Replay Series- Carol Kaemmerer (from Jan 9) 34:41

9M ago34:41

34:41

Best of Summer Replay Series! Named one of the 6 top personal branding experts in 2022 by The American Reporter, Carol Kaemmerer is also a professional speaker and author of the award-winning book: LinkedIn for the Savvy Executive: Promote Your Brand with Authenticity, Tact and Power. Published in it’s 2nd Edition in 2021, Carol’s book has won mult…

1
Uku Tomikas, Messente 30:14

10M ago30:14

30:14

Uku Tomikas is the CEO of Messente Communications. He is an advocate for honest entrepreneurship and an expert in telecommunications with extensive knowledge of fraud, global markets and business messaging. Besides being the leader of Messente, he is also a father, a high-school teacher and a yoga instructor with a military background. He enjoys an…

1
Stacy Sherman 33:48

11M ago33:48

33:48

Stacy Sherman joins me on my latest podcast episode. She’s the host of her own podcast DoingCXRight. Known for her Heart & ScienceTM framework that produces profitable clients and brand loyalty--fueled by an empowered and valued workforce. Stacy Sherman’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes …

1
John Goodman, National Customer Rage Survey Discussion of Results 33:26

11M ago33:26

33:26

Mr. Goodman is Vice Chairman of Customer Care Measurement and Consulting (CCMC). The universal adages, “It costs five times as much to win a new customer as to keep an existing one.” and “Twice as many people hear about a bad experience as a good one.” are both based on his research. He assisted in the analysis of the latest National Customer Rage …

1
Emily Gray, PlayVox 32:22

12M ago32:22

32:22

As Chief Customer Officer for Playvox, Emily Gray is focused on creating extraordinary experiences for customers at every touchpoint and interaction. Emily leads the CX teams including Technical Support, Solutions Consulting, Services and Delivery, Onboarding, and Customer Success Management. Before Playvox, she served in several senior customer su…

1
Valentin Radu, OmniConvert CVO Academy 29:39

1y ago29:39

29:39

Valentin Radu is the CEO & Founder of Omniconvert. He leverages his industry expertise at Omniconvert — his SaaS company that provides growth solutions to mid-size eCommerce websites looking to become customer-centric. Omniconvert helps eCommerce companies find hidden gems in their data, improve Customer Lifetime Value and Customer Retention & deli…

1
Don Peppers, Peppers and Rogers 34:38

1y ago34:38

34:38

Building better customer relationships, one customer at a time. Joining me on the All Things Considered CX podcast for this episode is Don Peppers. Don is one of the world’s most prolific experts when it comes to how businesses should deal with their customers and, with over 325,000 LinkedIn followers, he is recognized as one of the world’s most au…

1
Brittain Brown, President Givex 27:36

1y ago27:36

27:36

Since joining Givex in 2003, Brittain Brown has held various managerial roles in the National Accounts and Operations divisions and has been responsible for some of the company’s largest client successes. As President, Brown has driven Givex’s international expansion efforts and overseen the successful acquisition of new additions to the Givex fami…

1
Full View.io Daniel Bakh and Dorin Tarau 30:34

1y ago30:34

30:34

Daniel Bakh is the CEO and co-founder of Fullview. He has a background in product-led growth, enterprise sales, and VC. He is also an angel investor with over 40 startups in his portfolio. He started Fullview in May 2021 after experiencing first-hand the frustrations and inefficiencies of giving and receiving customer support. Dorin Tarau is the CP…

1
Prioritize Customer Dignity, Listen to First-hand Accounts, and Turn One-time Customers into Loyal Regulars 1:23:32

1y ago1:23:32

1:23:32

Today’s compilation features excerpts from two interviews: Christopher McShane, SVP of customer experience at Serta Simmons Bedding, and Jon Picoult, founder of Watermark Consulting. Both my guests speak on the importance of establishing an internal system to improve employee and customer experience. These are two great conversations which dig deep…

1
CXPA New Board Member Roundtable 38:09

1y ago38:09

38:09

Greg Melia, Bryan Sander and Amy Shioji from the CXPA board join the podcast to discuss what's new for 2023, their visions for how our profession and association can continue to evolve as well as the key strategies being pursued by the board this year. As CX professionals, they also share insights on the state of CX today and in the future as well …

1
How to Measure the Extraordinary in an Experience-driven Economy 44:34

1y ago44:34

44:34

I had the pleasure of speaking with neuroscientist, professor, speaker, author, and cofounder of Immersion Neuroscience, Dr. Paul Zak. Give this episode a listen for invaluable wisdom on deepening your customer connections, generating long-term customer value, optimizing employee performance through immersive training, and much, much more.…

1
Kip Knippel, Executive Search 32:06

1y ago32:06

32:06

Kip M. Knippel, Esq., President & CEO, Kip Search. Kip has learned that clients like to have a quarterback or “go-to” person they can talk to about their strategic talent needs. He likes being in that quarterback role for the clients we serve. The large network of relationships Kip has developed within the national business and legal communities, a…

1
Sarah Bridges, Improving your professional profile 26:23

1y ago26:23

26:23

Dr. Sarah Bridges, Ph.D., is the founder and leader of Bridges, with 25 years experience as a psychologist, executive coach, speaker, writer and leadership advisor. Dr. Bridges is known for offering challenging, yet practical, solutions to help people break through their own assumptions, discover their potential and build cohesive teams. Dr. Bridge…

1
Carol Kaemmerer, LinkedIn for Savvy Executives 34:41

1+ y ago34:41

34:41

Named one of the 6 top personal branding experts in 2022 by The American Reporter, Carol Kaemmerer is also a professional speaker and author of the award-winning book: LinkedIn for the Savvy Executive: Promote Your Brand with Authenticity, Tact and Power. Published in it’s 2nd Edition in 2021, Carol’s book has won multiple awards including BookAuth…

1
Customer-centric Companies Are Employee-centric 44:59

1+ y ago44:59

44:59

As we head into the new year, I ask that you revisit this podcast episode, where you’ll find many more valuable gems from my friend, Curtis Kopf. Your business—and your customers—will thank you. In my conversation with Curtis Kopf, the Chief Experience Officer at REI, we discuss thought processes and strategies that go into navigating successful CX…

1
Tabitha Dunn, Hitachi 38:08

1+ y ago38:08

38:08

Tabitha Dunn currently serves as Head of Global Customer Experience for Hitachi. In this role she is driving a best-in-class class, customer-centric transformation that will improve the customer and employee experience while creating efficiencies, increasing revenue and business scalability. Previously, she served as Chief Customer Officer of Erics…

1
What I Know: Shared Memories Build Bonds 5:21

1+ y ago5:21

5:21

As you’re developing what you develop your products, your services, know that—in your communication, you have a wonderful opportunity to rise above—to show who you are as people in how you communicate shared memories.By Jeanne Bliss

1
Jonathan Hawkins, Anthrolytics 46:18

1+ y ago46:18

46:18

A software veteran of 25 years, Jonathan has held leadership positions in major US software companies, such as Aspect Software, Verint and NICE Systems. Jonathan co-founded OCX Cognition Inc., an AI platform focused on improving retention outcomes for large B2B companies. After selling part of his shareholding and maintaining a board position, Jona…

1
First Things First: Get the Fundamental Customer Experience Right 50:15

1+ y ago50:15

50:15

In this conversation with Matt Baer—Chief Digital and Customer Officer at the longstanding, iconic retailer Macy’s—shares key insights on the importance of getting the fundamental customer experience right before anything else.By Jeanne Bliss

1
Ken Peterson - Question Pro 29:37

1+ y ago29:37

29:37

Ken has over two decades of experience in the customer experience research with industry experience in retail, technology, hospitality, financial services, automotive and transportation with a recent focus on financially linked business insights, SaaS deployments, and CX consultation. With a background in Mathematical Operations Research, he’s eage…

1
Kaz Ohta 27:53

1+ y ago27:53

27:53

Kazuki “Kaz” Ohta is the CEO at Treasure Data, a leading customer data platform.By CX of M Radio

1
How Can You Improve Employee Experience Within a HealthCare Nonprofit? 52:18

1+ y ago52:18

52:18

In this conversation with Cassandra Crowe, Chief Executive Officer at Sharp HealthCare, Cassandra shares some high-level insights regarding the employee experience transformation at Sharp HealthCare and the ways in which this multilayered process impacted business operations and patient experience.By Jeanne Bliss

1
Roy Atkinson 35:58

1+ y ago35:58

35:58

Roy Atkinson is one of the most recognized thought leaders in IT, service management, and customer experience, and serves as CEO, Clifton Butterfield, LLC, a business advisory practice. He is a Fellow of the Institute for Digital Transformation and a 2021 member of HDI’s Strategic Advisory Board. He is a prolific writer, speaker, webinar presenter,…

1
What I Know: Lead for Admirable Growth 4:44

1+ y ago4:44

4:44

How are you taking steps to deliver what you do? Are you willing to step outside the bounds of what everybody else does? And take an ADMIRABLE action in how you do it?By Jeanne Bliss

1
Bob Parsons 36:14

1+ y ago36:14

36:14

A seasoned professional with over 30 years of experience in leadership and talent development, Bob has worked with multiple Fortune 500 companies. Prior to starting his own business in 1999, he managed a 150-employee placement agency for a Fortune 1000 company. While at Thomson Reuters, as a Director of Coaching and Executive Development, he accumu…

1
Are You Improving Employee and Customer Experience Simultaneously? 42:59

1+ y ago42:59

42:59

Lynda Firey-Oldroyd, CCO of Topgolf speaks on previous career successes at blue chip companies and details the importance of employee and customer experience at TopGolf.By Jeanne Bliss

1
Dr. Tom DeWitt 34:55

1+ y ago34:55

34:55

Tom DeWitt, Ph.D. is the Director of CXM@MSU, an entity dedicated to the advancement of customer experience management (CXM), and a fixed-term faculty member in the Department of Marketing of the Broad College of Business at Michigan State University. As the Director of CXM@MSU, Dr. DeWitt has created North America’s first academic program in custo…

1
What I Know: “One Version of the Truth" is Critical 8:51

1+ y ago8:51

8:51

In order to move from where you are, you need to all agree on where you’ve begun. “One version of the truth" is critical. In this episode, I share an exercise you can do with your team to start the process of understanding your organization’s experience reliability.By Jeanne Bliss

1
Best of Summer Replay: Customer Experience 4 Author's Roundtable #2 41:22

1+ y ago41:22

41:22

Worth another listen!! Listen to 3 authors from the latest best-selling 4th edition of the Customer Experience series. Gabriela Ciupitu, Faran Niaz and Peter Verheijde join the podcast to discuss their careers, the chapters they wrote, the importance of managing experiences and words of wisdom from across the globe. This roundtable provides the lis…

1
A CCO's Role Goes Beyond Customer Experience to Change Management 30:32

1+ y ago30:32

30:32

In this conversation with Andy Clement, the CCO at Kimberly-Clark Professional, who has been with the organization for over 30 years, we discuss how digitizing the sales operations has impacted this B2B business in the post-pandemic world. Those of you in the B2B industry will enjoy this chat, especially if you’ve been in a legacy industry that had…

1
Best of Summer Replay: CX4 Authors Roundtable #1 50:00

1+ y ago50:00

50:00

Worth another listen! Listen to 3 authors from the latest best-selling 4th edition of the Customer Experience series. Greg Uglioni, Carolene Meli and Kristin Haynes join the podcast to discuss their careers, the chapters they wrote, the importance of storytelling and words of wisdom from across the globe. This roundtable provides the listener insig…

1
What I Know: You MUST Do the Customer Math 10:17

1+ y ago10:17

10:17

Doing customer math rallies your team not only to ask, “Did we earn more customers than we lost?” But it pushes everybody to care about the why. Find out why in this video.By Jeanne Bliss

1
What I Know: Dance With the Power Core 4:37

1+ y ago4:37

4:37

To get traction that becomes foundation to the way that people lead, you must understand the cores of power inside the organization. In this episode, I share examples of how to partner—or dance—with the power core.By Jeanne Bliss

1
Howard Tiersky 36:37

1+ y ago36:37

36:37

Howard is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance which was recently listed by Forbes as “One of the ten most important business books of 2021.” Howard was named by IDG as “One of The Top 10 Digital Transformation Influencers to Follow Today,” and by Enterprise Management 360° as “One of …

1
James Dodkins 30:16

1+ y ago30:16

30:16

By CX of M Radio

1
Develop a 90-Day Plan for Your Customer Experience Transformation 38:55

2y ago38:55

38:55

In this conversation, Christopher McShane, the senior vice president of customer experience at Serta Simmons Bedding chats with me about how he helped his team understand weak points in their operations. We spoke about a 90-Day plan he implented and how to develop a plan to improve both the employee and customer experience.…

1
Mark Slatin, Empowered CX 36:15

2y ago36:15

36:15

Mark Slatin is the CEO and Founder of Empowered CX, an independent consulting practicededicated to helping leaders accelerate their path to scalable growth by empowering them to delight their customers, consistently. He celebrated his 8th year as a Certified Customer Experience Professional and serves on the Customer Experience Professionals Associ…

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Jeanne Bliss Podcasts

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