Best Lighthouse IT Solutions Podcasts (2024)

1
The Good, Better, and Best In Storage Security w/ Aaron Harwell 1:04:41

2h ago1:04:41

1:04:41

Get ready for one of our most entertaining podcasts of the year. Aaron Harwell from SpiderDoor joins Tommy and Melissa to talk about self storage security. Aaron has experience both as a self storage owner and the owner of a self storage security company and talks about what has (and hasn't) worked for his facilities and what led him to the many un…

1
A New Voice - Our Harmony Technical Support, Laif! 33:45

11h ago33:45

33:45

The Lighthouse IT Podcast - June 28th, 2024 This week, Griff has gone missing during a hot air balloon trip, which means it's time once again to meet another member of the Lighthouse team! In the co-host spot this week, Matt has one of our Harmony Technical Support staff, Laif. Together, they talk about Laif's role, how he joined the company, some …

1
Dealing With Business Operators 21:15

8d ago21:15

21:15

Up next in our series on "Dealing with Problem Tenants" are our business operators. This is a tricky category as many of our business tenants are our best tenants. They follow the rules, pay on time, and stay forever. But there's a difference between a business that stores with you and one that operates on your property. How can you discover this p…

1
Faith-Based Servant Leadership In Action With James McPherson 49:03

9d ago49:03

49:03

In this episode of the podcast, Andrew Cohn speaks with James McPherson, an attorney, business leader, and deeply devout Christian. James shares his experience with finding his faith, as well as some stories about the impact of choices he made to honor his faith in the context of his work life. The conversation largely focuses on servant leadership…

1
Google Search Leak, Not So Bluesky, & Remembering Windows 11 26:56

15d ago26:56

26:56

The Lighthouse IT Podcast - June 14th, 2024 This week, Matt & Griff discuss the discovery of last year's cyberattack that caused over 600,000 routers to fail. Windows 11 is set to add an AI feature to track your activities for 90 days, raising privacy concerns. Jack Dorsey left Bluesky and now promotes Nostr as the next big social media platform. L…

1
Dealing With "Thief" Tenants 42:17

18d ago42:17

42:17

Theft is one of many security issues facing every self storage facility. Preventing it should be a top concern. Sadly, one of the sources of theft is our own tenants. For most of your renters, you have nothing to worry about. But what about that one bad apple? How can you "thief-proof" your facility? Better yet, how can you head off a thief before …

1
Dealing With "Bully" Tenants 41:24

24d ago41:24

41:24

Tenants are the life blood of our business. Most of the time, and with most of our tenants, the relationship is great. But every once in a while you get that one tenant... Today we tackle the first of many problem tenant types: The Complainer/Bully. This is the tenant who knows your business better than you do and always has a "helpful" suggestion.…

1
Trusting What Brings Us Alive, With Kirk Souder 50:46

22d ago50:46

50:46

In this episode, Andrew speaks with Kirk Souder, a branding and marketing leader and executive coach. Kirk's work focuses on generating higher levels of creativity and innovation in organizations and their leaders. He believes that business has great power to change the world and that what is needed is to access the “higher gears“ of spirituality. …

1
Enlisting Your Customers 26:01

1M ago26:01

26:01

There is a common denominator every self storage business shares that is often under-valued and under-utilized: the customer. Building customer loyalty is the final step in the sales funnel. But too often, companies are so focused on getting customers, they don't know how to truly enlist them to continue building their business. Today we gab about …

1
A New Voice - Our Navigate Platform Developer, Mark! 39:34

29d ago39:34

39:34

The Lighthouse IT Podcast - May 31st, 2024 This week, Griff (insert zany event here), but the show must go on, and thankfully, there are still more members of the Lighthouse team for you to meet. This week, Matt talks with our Navigate Platform Developer, Mark, about his role within the company before the conversation shifts to them rambling about …

1
It's Legal, But Be Careful 27:44

1M ago27:44

27:44

The self storage laws in Georgia were recently updated to include new provisions for non-monetary defaults and unsigned lease agreements. But along with these changes are best practices to protect both the facility owner and the tenant. While some practices are now legal, owners must be careful to implement them in the right way. We break down some…

1
Finding Grace in the Ordinary: A Journey in Practical Spirituality, with Marcos Cajina 36:54

1M ago36:54

36:54

In this in-depth and very practical conversation, Andrew speaks with longtime human resources leader and leadership consultant Marcos Cajina, who is based in Madrid, Spain. Marcos talks about his personal journey and how he became a student of spirituality. He discusses the connection between spirituality and leadership--very practically--including…

1
XZ Utils Update, TikTok Time's Up, Google's Cookies, & LinkedIn Games 25:02

1M ago25:02

25:02

The Lighthouse IT Podcast - May 17th, 2024 This week, Matt & Griff discuss how time is finally running out for TikTok to be forced to either sell or be banned in the US, Google's plan to phase out third-party cookies is crumbling as they extend their deadline past 2024, LinkedIn introducing several new games onto its platform, some updates to the X…

1
Increasing Occupancy With a Great Experience with Luke Westbrooks 1:11:32

2M ago1:11:32

1:11:32

Increasing occupancy is top of mind for most self storage operators. Advice is plentiful, from upping your ad spend to dropping your rates. But what really works? Luke Westbrooks joins the webinar to discuss what has and hasn't worked for the portfolio under his care. You won't be surprised by the bottom line- it's all about the customer experience…

1
The Most Important Thing In Self Storage 37:27

2M ago37:27

37:27

After more lunches, sessions, trade show seminars, podcasts, and webinars than we we can count, we've finally cracked the code and figured out the most important thing in self storage. It's not your website, location, class, security, software, or curb appeal, although all those elements relate to it. At the end of the day, self storage is a busine…

1
The Power Of Leaning Into Curiosity In Leadership With Dr. James Smith Jr. 42:34

2M ago42:34

42:34

Dr. James Smith Jr. is all about people; developing, empowering, energizing, motivating people. In our conversation, he shares some of his personal story with his typical upbeat, energizing and practical style. He talks about some of his experiences with his son as a teacher and some of the shifts he needed to make in himself, relying upon what he …

1
Our Odoo Journey Thus Far - with Matt & Nicole 15:11

2M ago15:11

15:11

The Lighthouse IT Podcast - May 3rd, 2024 Welcome back to the Lighthouse IT Podcast! We have something a little different for you today. Last month, Matt had such a good conversation with our Operations Manager, Nicole, but that episode was so chock-full of great discussion that we had to break out this conversation into a part two! So, for this ep…

1
Elevating Your Marketing Through Curb Appeal w/ Jane Sauls 1:15:08

2M ago1:15:08

1:15:08

Curb appeal isn't just about what you see. It's about what others see when they visit your property, whether in person or online. The right curb appeal can attract a great tenant leading to long term healthy arrangement. But the reverse is also true. Negative curb appeal can keep good tenants away or attract the wrong kind of tenant. So, what are t…

1
Kimberly Arnold - Making Your Body An Ally For Your Leadership 21:57

2M ago21:57

21:57

There are many dimensions of leadership, each of which contributes meaningfully to one’s effectiveness. The most challenging circumstances demand that leaders be resourceful and use all of their resources, including their bodies. This is the expertise of my guest, Kimberly Arnold. Kimberly is an expert in somatic leadership. As she describes it, it…

1
Big Tech Troubles & Almost a Cyber Catastrophe 31:46

2M ago31:46

31:46

The Lighthouse IT Podcast - April 19th, 2024 This week, Matt & Griff discuss how some big tech companies have been involved in some shady activities lately. Apple has been accused of holding a monopoly on its App Store, Facebook intercepted messages from Snapchat and colluded with Netflix, and Google has finally agreed to make Incognito mode actual…

1
Keep It Clean Y'all: Physical Curb Appeal 28:52

2M ago28:52

28:52

You never get a second chance to make a first impression. This famous slogan rings true in more areas than just keeping your hair free of dandruff. It's especially true in the self storage industry. What are people's first impression when they drive by or walk on your property? Today we dive into the different aspects of keeping your facility neat,…

1
Business As Meaning Making Machines With Naren Balasubramaniam 34:03

3M ago34:03

34:03

Naren Balasubramaniam has been a healthcare executive for many years, occupying a variety of leadership roles across geographies and functions. His personal experience with spirituality and with leadership has provided him with a fascinating perspective about how our spirituality can be nourished and applied in organizational life. In this episode,…

1
Top 5 Sales Skills for Managers with Carol Mixon 1:05:29

3M ago1:05:29

1:05:29

One of the top training guru's in self storage, Carol Mixon, joins the podcast today to talk all about selling skills. Active listening, problem solving, customer care, product knowledge, and of course closing those leads are just a few of the many topics covered in todays episode. Carol shares a variety of helpful examples along with practical adv…

1
Inside Self Storage 2024 Recap 27:14

3M ago27:14

27:14

We're back from Inside Self Storage with all our fun takeaways from the education, networking, and trade show. Dozens of speakers, hundreds of vendors, and thousands of attendees made this an event to remember. And speaking of thousands, the Storage Gives event was HUGE, raising thousands for all the worthy causes they support. Interested in purcha…

1
A New Voice - Our Operations Manager, Nicole! 33:00

3M ago33:00

33:00

The Lighthouse IT Podcast - April 5th, 2024This week, Griff has fallen down a well... but that means it's another chance to meet more of the Lighthouse team! This time, Matt talks with our Operations Manager, Nicole, about how she came to work here, how her role has changed, her study of initiatives for increasing employee wellness, Gallup/Clifton …

1
Legal Chat Episode 1 with Carlos Kaslow and Scott Zucker 38:19

3M ago38:19

38:19

Welcome to Episode 1 of Legal Chat. This is the podcast version of the virtual "Power Hour" featuring Carlos Kaslow and Scott Zucker which covers a variety of topics and questions sent in from self storage owners and operators around the country. Today we get to know Carlos Kaslow's origin story before the guys dive in to the legal topics facing th…

1
Ransomware vs Cyber Extortion, TikTok vs Instagram, & Apple vs Epic 40:18

3M ago40:18

40:18

The Lighthouse IT Podcast - March 22nd, 2024 This week, Matt & Griff discuss once again why it is so important to be proactive with your cybersecurity because even the Cybersecurity and Infrastructure Security Agency isn't immune to hacks. They also go over Change Healthcare's recent hack, how the amount of ransomware victims who break and pay the …

1
SSA Spring Show Takeaways 28:15

3M ago28:15

28:15

We're back (for a few days at least) from the recent '24 Self Storage Association Spring Conference. Honestly, we were blown away by the amount of new additions to the storage space. Today we share a few key takeaways regarding new tech players in the industry, session highlights, and products to consider. There are more tools today than ever befor…

1
WcDonald's, RDDT, Bluesky, & the Power of AB Testing 22:00

4M ago22:00

22:00

The Lighthouse IT Podcast - March 8th, 2024 This week, Matt & Griff discuss WcDonald's, Bluesky seeing mass signups, statistics on lurkers, Reddit going public and selling user content as training data, some fascinating AB testing stats, and more!https://hub.lighthousesol.com/blog/lighthouse-it-podcast-2/wcdonald-s-rddt-bluesky-the-power-of-ab-test…

1
It's Not Personal, It's Just Business: Collections 32:40

4M ago32:40

32:40

Collections may be the least favorite part of self storage management. But you gotta do it. It starts with a good policy and ends with getting paid, but the in-between part of interacting with customers and vetting excuses is where it gets fuzzy. Or does it? As with most things, consistency is key with collections. Rent is due when it's due. If you…

1
The Power Of Developing The Bigger Parts Of Ourselves With Leslie Boyer 40:34

4M ago40:34

40:34

Leslie Boyer has been a valued consultant and guide for people around the world for several decades. Her work helps people live their lives with authenticity and courage, changing perspectives so as to live the best versions of themselves. In this interview, she talks with Andrew about her background in teaching in challenging environments and wher…

1
Does Grassroots Marketing Work in 2024? w/ Stacie Maxwell 1:44:18

4M ago1:44:18

1:44:18

Digital marketing dollars don't go as far as they used to, but don't worry- Stacie Maxwell, the Grassroots Guru, joins us to explore the ways you can get involved in your community to keep your facility top-of-mind when people need storage. Do you host local events? Have a robust referral program? Use QR codes? Engage in social media? Partner with …

1
A New Voice - Our Technical Dispatcher, Sara! 29:04

4M ago29:04

29:04

The Lighthouse IT Podcast - February 23rd, 2024 This week, Griff is missing, but that means Matt gets to talk with fellow Lighthouse team member Sara, who fills our Technical Dispatch role. They discuss her time here at Lighthouse IT Solutions thus far, what she enjoys about it, what she has learned while being here, what she like about Lego, and m…

1
Exploring New Revenue Streams 29:54

4M ago29:54

29:54

Are you getting the most out of your self storage facility? Raising your rates is still the best way to increase your income, but these days price increases are a bit more tricky. Today we explore several affordable and effective ways to increase revenue from retail, to technology, to value pricing, and many more in between. Our industry is full of…

1
What's Trending in Self Storage 24:55

5M ago24:55

24:55

Trade show season is off to a great start! We were at the Florida Self Storage Association Conference & Expo last week and noticed a few things trending in self storage. Of course, AI was talked about, but we don't share the same opinion as some others who think it'll be a slow roll-out in our industry. Plus, we're noticing a growing trend of more …

1
Spirituality In The Workplace With Martin Rutte 32:12

5M ago32:12

32:12

We have been conditioned to think that spirituality is not something we could bring to work. It's something we leave at the door, never to be spoken about in the halls of business and professionalism. But as we'll see later, this is a huge missed opportunity for all stakeholders involved. In this episode, we are joined by Martin Rutte, a pioneer in…

1
New Year, New Season, New Hub! 41:48

5M ago41:48

41:48

The Lighthouse IT Podcast - February 9th, 2024 Welcome back to season five of the Lighthouse IT Podcast! We're glad to have you, and we hope you'll enjoy the changes we are making to the format. This week, Matt & Griff discuss the release of the Apple Vision Pro, the latest developments in the AI sphere, increased scrutiny on social media companies…

1
Enforce Your Lease 31:41

5M ago31:41

31:41

The lease is probably the most important document for your self storage business. It's the agreement between owner and tenant, outlining all the fees, penalties, and agreed upon practices for having a good relationship with your customers. One of the most frustrating things we are seeing through the industry is owners not enforcing their lease. Thi…

1
Training Is Essential 26:49

5M ago26:49

26:49

Training is essential... Seems like a fairly obvious statement, but how many of us put it into practice? Do you have a training plan for yourself and/or your team? Training is so much more than handing a new manager a book of policies on day one, expecting them to read and implement it their own. It's about the people and equipping them with all th…

1
2024 State of the Industry w/ John Chang 1:20:06

5M ago1:20:06

1:20:06

It's time for an economic temperature check for the self storage industry, and who better to share his insights on this than John Chang from Marcus & Millichap. Where are we now? What should we expect with the recession, occupancy, street rates, or construction? How should operators be approaching pricing, expanding, or investing? What should self …

1
Possibility To Reality: Spiritual Leadership In Human Services With David Swain 35:00

5M ago35:00

35:00

This fascinating conversation focuses on the deeper dimensions of providing services to people with intellectual disabilities. Andrew speaks with David Swain, the CEO of Endeavour Foundation, a provider of support services and employment to people living with disabilities in Queensland, Australia. David talks about caring in action, recognizing the…

1
Customer Friendly Websites 31:14

6M ago31:14

31:14

We pay all sorts of attention to our curb appeal to make the most of that first impression. Same thing with our phone skills (more on that in last week's episode). Do we have the same focus for our websites? Are they intuitive and customer friendly? Is the experience of renting a unit as easy as if a manager was walking them through the process on …

1
Phone Skills Pay the Bills 34:25

6M ago34:25

34:25

Thousands of dollars are spent each month in the hopes of making the phone ring, but if you aren't there to answer it or don't know how to sell, that money is wasted. Today is all about those phone skills- being prepared, asking the right questions, overcoming objections, and closing the sale. Make sure those marketing dollars are well spent. If yo…

1
Opening and Closing Time 26:14

6M ago26:14

26:14

We're going back to basics to kick off 2024, and it doesn't get more basic than opening and closing your self storage facility. Do you have an opening check-list? If you needed to hand off opening or closing procedures to someone else for a day or a week, would everything be taken care of? Turning on lights and checking email might seem like common…

1
Predictions for Self Storage 44:26

6M ago44:26

44:26

It's the final episode of 2023, so we're looking into our crystal balls to see what's in store for the self storage industry in 2024. Will occupancy bounce back? Is remote management here to stay? Where will marketing dollars be spent? What systems will come under the microscope? We discuss all this and more as we get ready to turn the calendar ove…

1
Bluetooth Cavities, Beeping Apple, & My Goodness Google 39:19

7M ago39:19

39:19

The Lighthouse IT Podcast - December 15th, 2023 This week, Matt & Griff discuss the tactics of hackers, good and bad AI news, some more bad news for Google, some good news for Canada, some very bad news for Bluetooth, the massive growth of TikTok, and more! ⁠⁠⁠⁠https://hub.lighthousesol.com/c/podcasts/the-lighthouse-it-podcast-december-15th-2023…

1
2023 Year In Review 1:14:01

7M ago1:14:01

1:14:01

It's the final webinar of the year and it did not disappoint. Industry experts Jane Sauls, Nick Newcomb, and Ginny Sutton talked the good, bad, and ugly of 2023 along with a few predictions for 2024. They discussed the impact of decreased rental activity, rising costs, and tenant issues, along with the crucial role of technology adoption in staying…

1
Optimizing Your Day to Day Part 2 1:22:11

7M ago1:22:11

1:22:11

We're back for a second look at day to day operations. The normal routine of a self storage manager is anything but routine. There are several day to day practices that can make the job run smoothly and efficiently no matter what your property or your tenants throw your way. Our experts weigh in on communication software, sending information to ten…

1
Why The Qualities Of A Spiritual Life Are Important To Leadership Development With Amy Elizabeth Fox 33:19

7M ago33:19

33:19

There are very powerful ways that our individual spiritual dimensions help us in our work and very practical ways that workplace conversations about spirituality can engage and align work teams. In this episode of the podcast, Andrew is joined by the CEO of  Mobius Executive Leadership, Amy Elizabeth Fox, who discusses the importance of being in tu…

1
SERP Updates, Hackers Snitch to SEC, OpenAI Drama, & Top 10 Passwords 48:04

7M ago48:04

48:04

The Lighthouse IT Podcast - December 1st, 2023 This week, Matt & Griff discuss hackers self-reporting their victims, Microsoft’s latest efforts in advancing AI, OpenAI’s drama, Amazon’s auto dealings, Google’s improvements to their Search, bad passwords, and more! ⁠⁠⁠https://hub.lighthousesol.com/c/podcasts/the-lighthouse-it-podcast-december-1st-20…

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Lighthouse IT Solutions Podcasts

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