Best LivePerson Podcasts (2024)

1
What’s the Formula for Successfully Integrating AI + CX? 25:20

1d ago25:20

25:20

When effectively leveraged for customer service, AI can transform every interaction into a smarter, faster, and more personalized experience. In this week’s episode, host Ruth Zive sits down with Natalie Romano, Global Sales Leader at Avaya. With over 20 years of expertise in the contact center world, Natalie offers a 360° view into how AI is resha…

1
Can AI Provide a Luxury-Level Customer Experience? 37:52

26d ago37:52

37:52

It may come as a surprise, but today even the most high-end brands in areas like the jewelry industry have discovered ways to harness AI to reshape customer engagement — all while keeping their sparkle. On today’s episode, host Ruth Zive is joined by Darren Degiorgio, Director of Client Services at Tiffany & Co. to discuss how AI and automation are…

1
Season 2 Finale: How to Get ROI Out of AI Right Now 41:35

3M ago41:35

41:35

With our second season of Generation AI coming to a close and an exciting third season on the horizon, it’s time to take stock of what we’ve learned from our incredible guests — and where AI and CX are going next. In this Season Two Finale, your host Ruth Zive sits down with John Sabino, LivePerson’s CEO, to dig deeper into conversations started by…

1
Where's AI's "Wow" Factor in Customer Service? 36:16

3M ago36:16

36:16

Cutting through the hype around AI is one thing, but leveraging AI when your entire job is truth-telling is quite another! On this week’s episode, your host Ruth Zive speaks with Dom Nicastro, Editor in Chief at Simpler Media Group, who shares insights drawn from his career as a journalist observing and reporting on AI’s role in customer service, m…

1
Business 1st, Tech 2nd: How IBM Solves AI Challenges 29:26

4M ago29:26

29:26

As the old saying goes, simplicity is the ultimate sophistication. Getting the true ROI of AI isn't about abstract visions or hypercomplicated methodologies — it's about helping humans solve concrete business problems with actionable outputs. This week, your co-host Joe Bradley sits down with Andrea Dobrindt, AI/ML and Generative AI Automation Comp…

1
What Will it Take to Democratize AI for All? 32:38

4M ago32:38

32:38

When it comes to AI for business, can the spirit of innovation exist alongside the spirit of democracy? Can the latest tech manage to be transformative and profitable — while also being widely accessible to all kinds of organizations? This week, your co-host Ruth Zive speaks with Chris Miller, VP of Product Growth and AI at HubSpot, about AI as a f…

1
Why Starting Small with AI Can Lead to Huge Benefits 28:27

5M ago28:27

28:27

AI continues to expand our horizons—but all its promise means nothing if it doesn’t circle back to the most important thing: customer experience. This week, host Ruth Zive speaks with Joe Wang, Director of Customer and Community Experience at Ancestry. With a rich professional background spanning top tech companies like Yahoo, Alibaba, and Upwork, …

1
Can Data Science Translate Business Problems Into Equations? 24:43

5M ago24:43

24:43

This week, Sushma Niwalkar, Senior Director of Customer Centric AI at Northwestern Mutual, joins your co-host Joe Bradley to share insights gleaned from decades of experience as an AI strategy leader in B2B and B2B2C — as well as her role implementing AI solutions within the financial industry. Sushma’s passion for advanced data science has helped …

1
What AI Lessons Can We Learn from the Energy Sector? 19:46

6M ago19:46

19:46

Energy is, quite literally, what allows our societies to run the way they’re supposed to. So it should come as no surprise that our top tech minds are finding ways to harness the potential of AI to aid energy companies and consumers alike. This week, co-host Joe Bradley is joined by Sreedhar Sistu, VP of AI Offers at Schneider Electric, to uncover …

1
Can AI Increase Time to Value by 100x? 27:16

6M ago27:16

27:16

“People are thinking how leaps are coming much faster. In the past, we would think that it takes 3-5 years for technology to be adopted. AI is accelerating this 100 fold.” Today, Gaby Koren, Chief Revenue Officer at Dataloop AI, joins Ruth to discuss all things AI and CX. Gaby brings nearly three decades of expertise in driving business growth and …

1
How to Position AI to Customers 29:13

7M ago29:13

29:13

The heart and soul of any successful business is the overall customer experience. Many believe that for this to be successful you must be able to interact with an actual person, But what if AI has become the new employee? How could this affect our jobs? To give us better insight on AI customer service, co-host Ruth Zive spoke with Nir Galpaz, Group…

1
How Is AI Revolutionizing the Financial Sector? 29:41

8M ago29:41

29:41

No matter what industry you work in, data is all around you. Understanding and harnessing that data is essential to unlocking your organization’s full potential. This week, Ranjeeta Bhattacharya, Senior Data Scientist at BNY Mellon’s AI Hub, joins Joe to discuss data science, its many applications, and the most important skills for success in the f…

1
How Can We Create “Legendary” Customer-Facing AI? 27:41

8M ago27:41

27:41

Let’s be honest, not every customer experience is created equal. But what separates a brand that lasts the test of time from a brand that only creates superficial connections? With studies showing that consumers are concerned about how businesses are using AI to engage with them, it’s time to think critically about what makes a customer experience …

1
Season 2 Kickoff: Why Are Consumers Still Skeptical of AI? 34:59

9M ago34:59

34:59

Generation AI is back for a stellar second season! Season 1 featured interviews with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many more — and we're leveling up for Season 2. To kick off this new slate of episodes, your co-hosts Ruth Zive (CMO, LivePerson) and Joe Bradley (Chief Scientist, LivePerson) break down the emergin…

1
Ike Shehadeh | Founder of Ike's Love and Sandwiches : Season 2 Ep 3 of The Entre Podcast 1:43:52

9M ago1:43:52

1:43:52

In this episode of The Entre Podcast, Michael Marra interviews Ike Shehadeh, the founder of Ike's Love and Sandwiches. We hope you enjoy and learn something new!

1
Bonus Episode: Who Governs AI – and Our Culture? 21:57

9M ago21:57

21:57

Great news: Generation AI is coming back for Season 2! While we prepare for our next season, please enjoy this illuminating bonus episode, in which Joe interviews Ori Freiman from McMaster University's Digital Society Lab and the Centre for International Governance Innovation's Digital Policy Hub. There is no lack of societal concern around the adv…

1
Simon Squibb | Investor, Entrepreneur, & Founder of HelpBnk : Season 2 Ep 2 of The Entre Podcast 1:04:07

9M ago1:04:07

1:04:07

In this episode of The Entre Podcast, Michael Marra and David Meltzer interview Simon Squibb, an Investor, Entrepreneur, & Founder of HelpBnk. We hope you enjoy and learn something new!

1
Randy Garn | NYT Best-Selling Author, Investor, Entrepreneur : Season 2 Ep 1 of The Entre Podcast 26:17

10M ago26:17

26:17

In this episode of The Entre Podcast, Michael Marra and David Meltzer interview Randy Garn, a New York Times Best-Selling Author, Investor, Entrepreneur, and Chief Strategy Officer at Arieli Capital. We hope you enjoy and learn something new!

1
AI Year in Review: Breakthroughs in CX, Ethics, And Creativity 25:21

11M ago25:21

25:21

To close-out a truly remarkable year in AI, and looking ahead to next year, our hosts, Ruth Zive and Joe Bradley reflect on the year’s most pressing questions and exciting breakthroughs in the space. They highlight how customers, employees, and brands have benefited, as well as their predictions around the ongoing impact on businesses going forward…

1
AI's Role in Reshaping Manufacturing & Production 29:11

12M ago29:11

29:11

AI is becoming rapidly accessible in so many industries and shaping the way they do business. But how is AI reshaping the manufacturing workforce? Dr. Roey Mechrez, Head of AI, EMEA GM at Tulip Interfaces, joins Ruth and Joe to discuss how a 9-year-old company, founded by graduates of the MIT Media Lab, is using a no-code platform to revolutionize …

1
AI Regulation, Integration & More with with TechCrunch’s Ron Miller 23:47

12M ago23:47

23:47

Is AI regulation stifling innovation, or is it the key to a responsible tech future? How are established incumbents and newer players like OpenAI and Anthropic shaping the AI landscape? We get some insights to these questions and more industry insights, with special guest Ron Miller, Enterprise Reporter at TechCrunch. Ruth, Joe and Ron discuss:: Th…

1
Undefined Space: How Alvaria is Using AI as a CX Opportunity 35:21

1y ago35:21

35:21

We have been inundated with suggestions on how AI can help streamline specific tasks at work, maximizing efficiency where we need it most. But there are also wider undefined spaces, like those in Customer Experiences, where AI is ready to be leveraged for greater personalization. Jeff Cotton, Chief Executive Officer at Alvaria, and Darrell Kelly, t…

1
AI Transformation at Virgin Media: Meeting Customer Needs 30:14

1y ago30:14

30:14

Personalization and efficiency are often pitted against one another. But with the massive efficiency benefits offered by automation, businesses can capitalize on non-traditional personalization initiatives without sacrificing time or productivity. Chris Huggins, Head Of Conversational Commerce at Virgin Media joined the show to dive into how you ca…

1
IBM's AI Odyssey: A Structured Approach to Scaling AI 31:05

1y ago31:05

31:05

AI and automation are being adopted across industries — but how they are chosen, designed and implemented varies. Where one company automates, another may face ethical risks that outweigh the benefits. For example, finance and health organizations are leveraging AI much differently than those in retail. Shobhit Varshney, VP and Senior Partner, Amer…

1
Solving Bottlenecks with the Power of AI 25:31

1y ago25:31

25:31

AI’s analytical and predictive capabilities can help management teams solve a plethora of daily dilemmas — such as pinpointing and eliminating bottlenecks. Jeff Moloughney, CMO of Digital AI, joins Ruth and Joe to discuss AI’s problem-solving ability in real, human terms. The value of AI is undeniable, but not everyone understands how to best use i…

1
Data Empowered: AI’s B2B Sales and Strategy Impact 29:14

1y ago29:14

29:14

The heart of any successful business is good data. But in an ever-more competitive digital environment currently exploding with innovation, data has to be more than just “good.”. Fortunately, AI is just the right tool to gather, sort, analyze and deliver the right data your organization needs, at the right time, within the right context. We spoke w…

1
Hype, Rabbit Holes & Sleepless Nights: Balancing AI & Creativity 26:53

1y ago26:53

26:53

We’ve reached a tipping point when it comes to AI. Over the past few decades, AI has shifted from a promise to a democratized tool accessible to almost anyone with an internet connection. While the hype is calming down, there seems to be no similar slowdown in AI adoption. While many have raised concerns about AI, there’s no concern quite like that…

1
The AI Journey: From Hype to Reality 28:04

1+ y ago28:04

28:04

Take one look at social media and you’ll see it—professionals from every industry engaged in excited discourse about AI and the tech behind it. Buzzwords fuel hype as people hungrily consume data and news in an attempt to understand what this technology is, how it works and how it affects them. In this episode, we spoke with Jessica Popp, a CTO who…

1
Generation AI: Demystifying a New Era of Artificial Intelligence 20:57

1+ y ago20:57

20:57

AI has captured the attention and imagination of people around the world. Regardless of age, experience or industry, a major shift has happened in regards to AI transformation — it’s become real in our everyday lives. LivePerson’s Ruth Zive, Chief Marketing Officer and Joe Bradley, Chief Scientist join together as hosts to kick off the very first e…

1
Beyond Black Mirror: Illusion, Ethics and Responsible AI 33:05

1+ y ago33:05

33:05

Nefarious criminals watching your every move, a system of social ranking that decides your life’s path, tech as a tool for healing and connectivity — pop culture from Black Mirror to iRobot to Blade Runner have people excited (and scared) about the potential power AI delivers straight to our fingertips. But these references leave people with percep…

1
Introducing: Generation AI 0:50

1+ y ago0:50

0:50

Coming soon from LivePerson... Generation AI: Automating Better Business is a new show for those who understand that the technology decisions of today will shape the world of tomorrow. Subscribe now and never miss an episode!By LivePerson

1
Episode 1: How do I Talk to a LivePerson at Frontier Airlines? 0:30

2+ y ago0:30

0:30

How Can I Talk To A Live Person At Frontier Airlines? Frontier Airlines is one of the major airlines worldwide. It flies passengers all over the United States and also internationally. The airline is readily available for all the customers to provide travel services with utmost comfort and care. If you have any queries regarding the Frontier flight…

1
Ep 28: Nathan Beckord, CEO of Foundersuite 40:02

3y ago40:02

40:02

On this live episode, Michael Marra interviewed Nathan Beckord, CEO of Foundersuite, a venture-backed company that makes software for raising capital. Users of the platform have raised over $3 Billion in seed and venture capital. Prior to starting Foundersuite, Beckord spent ten years working with over 150 startups as interim CFO, Business Develope…

1
Ep 27: Zécca Lehn, General Partner at Responsibly.vc 1:05:52

3y ago1:05:52

1:05:52

On this live episode, Michael Marra interviewed Zécca Lehn, General Partner at Responsibly.vc, a California-based PreSeed VC Impact Fund. Zécca is an experienced Environmental Economist, Data Scientist, and impact Angel investor in over 40 Seed investments. https://responsibly.vc https://joinentre.com/profile/zecca https://joinentre.com/profile/mic…

1
Ep 26: Founding Story of LivePerson, Inc. | Rob LoCascio 1:00:55

3y ago1:00:55

1:00:55

On this live episode, Michael Marra interviewed Rob LoCascio, the Founder & CEO of LivePerson Inc. (LSPN). As one of the longest-running Tech Founders in the world, he had an incredible founding story to share with us. His first company flamed out. Ended up sleeping on a couch inside a t-shirt shop and eating ramen while he built Live Person becaus…

1
Ep 25: Interview with Managing Partner at Animal Capital | Marshall Sandman 46:07

3y ago46:07

46:07

On this live episode, Michael Marra interviewed Marshall Sandman, the Managing Partner of Animal Capital. As the first venture firm with access to 100M+ engaged consumers across the world, they are driving growth by leveraging proprietary marketing channels and increasing consumer awareness. This episode was recorded live on Entre Rooms. Sign up to…

1
Ep 24: Lyndsey Boucherle, Principal at Better Ventures 57:45

3y ago57:45

57:45

Lyndsey is a Principal at Better Ventures, a pre-seed/seed-stage VC firm in Oakland, CA backing mission-driven founders. She leads their investments in edtech and workforce development and is focused on solutions supporting underserved communities and enabling access to economic opportunity and mobility. https://joinentre.com/profile/lyndseyb This …

1
Ep 23: Wade Foster, CEO and Co-founder of Zapier 50:13

3+ y ago50:13

50:13

Wade Foster is the CEO and Co-founder of Zapier, the multi-billion dollar software company that helps people automate things on the internet. We dive into his full story on how he started Zapier at a Techstars Startup Weekend and was accepted into Y Combinator before raising a seed round from many prominent investors. After the seed round, his comp…

1
Ep 22: Yong Kim, Co-founder and CEO of Wonolo 49:49

3+ y ago49:49

49:49

Yong Kim is the co-founder and CEO of Wonolo, an on-demand staffing app that has raised over 50 million. In this episode we discuss the future of work, staffing and flexible remote work. After attending the University of Chicago and Harvard Business School, he spent several years as an investment banker. He co-founded and ran the Coca-Cola accelera…

1
Ep 21: Joe Foster, Founder of Reebok, Interview from @FutureOfWork on Clubhouse 1:24:29

3+ y ago1:24:29

1:24:29

Joe Foster is the Founder of Reebok, the legendary shoe company. We dive into the full Reebok story: How it all started and how it has grown to what it has become today. Joe’s perspective of the company and where they should go in the future is fascinating to hear. This episode was recorded live on Entre’s Future Of Work Club on Clubhouse, lead by …

1
Ep 20: Ben Zises, GP @SuperAngel.Fund, Angel Investor, Advisor, Syndicate Lead and Fund Manager 1:00:39

3+ y ago1:00:39

1:00:39

Ben Zises, aka The Super Angel… is an angel investor, advisor, syndicate lead and fund manager. Ben is known for being the first investor and founding advisor to Quip, Caraway, and Arber (among others). Ben shares his professional background, his own founder journey, how he got started as an angel investor and what he looks for when investing in fo…

1
Ep 19: Simon Squibb - Serial Entrepreneur, Angel Investor, Podcast Host, and Mentor 56:34

3+ y ago56:34

56:34

Simon Squibb is a purpo-entrepreneur, angel investor, mentor, podcast host, founder and Chief Purpose Officer at The Purposeful Project. He has started 18 companies, invested in over 60 startups, and mentored hundreds of entrepreneurs! He's mentored hundreds of entrepreneurs, having sold his award-winning branding and digital agency Fluid to PwC. S…

1
Ep 18: Diane Prince, Serial Entrepreneur with 5 exits and Founder Coach 48:46

4y ago48:46

48:46

Diane Prince is a serial entrepreneur who has started more than 7 companies (one of which sold for $28M), had 5 exits, and has hired over 2,000 people. As a founder coach, on this episode Diane shares how you can start a business, hire/fire people, bootstrap/raise capital, and the tools that entrepreneurs need to grow a successful business! Join Ou…

1
Ep 17: Geoff Cook, Co-Founder & CEO of The Meet Group 47:48

4y ago47:48

47:48

Geoff Cook is a serial entrepreneur and currently the CEO and co-founder of The Meet Group (NASDAQ: MEET), a social dating and live streaming company. You may have heard of some of their platforms, like MeetMe, LOVOO, Skout, Tagged, and Growlr. He recently sold the company for $500 million in September of 2020. He started his first company from his…

1
Ep 16: Samanah Duran Founder & CEO of BeYourOwn 34:27

4y ago34:27

34:27

In this episode Michael Marra interviews Samanah Duran Samanah Duran is a British entrepreneur and media personality with a fierce emphasis on inspiring each individual to embrace their identity and to take pride in their individuality. First known for the crafting of indulgent streetwear brand Critics Clothing established back in 2012, Samanah is …

1
Ep 15: Arabian Prince, Founding Member of NWA & Founder of Inov8next 45:46

4y ago45:46

45:46

Arabian Prince is a songwriter, rapper, producer, DJ and technologist, Arabian is best known for pioneering west coast electro music and being a founding member of the Rock and Roll Hall of Fame inducted rap group N.W.A. His passion for technology led to him create a 3D animation and special effects studio in the 90’s working with companies like Sa…

1
EP 14: Brian Scudamore Founder and CEO of O2E Brands 47:43

4y ago47:43

47:43

Brian is the founder and CEO of O2E Brands, the banner company for 1-800-GOT-JUNK?, WOW 1 DAY PAINTING and Shack Shine. He is a strong believer in ongoing personal and professional development, and likes to show others how to use goal-setting to take the lead in their own business. In this episode Michael Marra dives into Brian's entrepreneurial jo…

1
Ep 13: Investor Panel featuring Charlie O'Donnell from Brooklyn Bridge Ventures, Danny Brown from MaC Venture Capital, Gyan Kapur from Bayes Ventures, Megan Ananian from Seedinvest 1:20:25

4y ago1:20:25

1:20:25

Charlie O'Donnell, Founder & General Partner of Brooklyn Bridge Ventures Charlie O'Donnell has been an active member of the NYC startup community for over 15 years, with a reputation of being the most accessible early stage investor in New York. After being hired as the first analyst at Union Square Ventures and helping to open First Round Capital'…

1
EP 12: Alexandra Fasulo went from a 9-5 to making over $1 Million as a full time freelancer 36:35

4y ago36:35

36:35

Alexandra Fasulo is a 6-figure copywriter, serial entrepreneur, and business mogul, best known for the CNBC coverage of earning "$150,000 in 6-months on freelancing site Fiverr.com." Having scaled her Fiverr business to over $400,000 per year as a 27-year-old entrepreneur, Alexandra shares her insight and tricks of the trade with followers through …

1
Ep 11: Entrepreneurs in the social impact space share there best practices to entrepreneurs that are looking to make a difference. 1:20:25

4y ago1:20:25

1:20:25

Five entrepreneurs share their experiences in the social entrepreneurship ecosystem. They explain the best methods for bootstrapping and fundraising your social impact startup. Panelist: Agnes Malatinszky, Chief Operating Officer of CommonLit Farrukh Lalani, Founder & Creative Director at Daria Day Rachel Klausner, Founder & CEO of Millie Patrick S…

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