Hi, dental economists! I’m Mike Huffaker, and this is the Dental Economist Show, where you can join me and my guests in a conversation about the business of dentistry. Get ready to reconsider everything you think you know about growing your dental business as we exchange different ideas and meet at the intersection of profit and purpose.
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Explore the forefront of technology with 'Talking with Tech Leaders,' a podcast brought to you by Be-IT. Dive deep into the minds of the industry's most influential figures - from visionary CEOs and pioneering CTOs to innovative entrepreneurs and seasoned engineering managers. Each episode unveils the secrets behind the tech-driven transformation, offering unique insights into navigating the tech career landscape, mastering interview techniques, climbing the corporate ladder, and the ins and ...
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Chelsea Myers’ Insights into Creating Open and Honest Conversations in the Workplace
39:44
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Chelsea Myers, Founder and CEO of Dental Life Coach. Join them as they discuss: The importance of open and honest conversations in the workplac The value of giving people the benefit of the doub Practical advice on difficult conversations Preventing burnout. The significa…
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Talking with... Neil Burnett, CTO at Arria NLG
57:49
57:49
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While this podcast has often touched on the topic of AI – it would be hard not to – rarely have we got so far into the nuts and bolts of how it works and what it can do. That’s because Neil Burnett and his team at Arria NLG are doing some incredible work in natural language generation, or the process of transforming data into human-readable text an…
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Chris Salierno’s Insights into Balancing Profitability and Quality Healthcare in Dentistry
39:29
39:29
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Chris Salierno, Chief Dental Officer at Tend. Join them as they discuss: Creating a culture of improvement and accountability The value of effective communication The delicate balance between profitability and quality healthcare The role of boards and investors in dental …
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Jan Jaffer on the Importance of Culture and Values When Maintaining a Strong Dental Team
44:32
44:32
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Jan Jaffer, CEO of TREC Dental. Join them as they discuss: The importance of culture Different approaches to growth Prioritizing patient care The future of dentistry Work-life balance Bonuses And more! Jan Jaffer is the CEO and CVO at TREC Dental, a group of twenty social…
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Dr. Sulman Ahmed on Why Putting People First is The Key to Success in Dentistry
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41:50
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Dr. Sulman Ahmed, the Founder, Chairman, and CEO of DECA Dental. Join them as they explore: Patient-centered approaches The value of calculated risks Key principles behind the success of Dr. Sulman's dental business Why making sacrifices is intrinsic to pursuing success T…
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Talking with... Jem Anderton, Chief Architect at Student Loans Company
1:13:30
1:13:30
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For this episode of Talking with Tech Leaders, we’re talking Architecture. And there are few more qualified to talk about the subject than Jem Anderton. As the Chief Architect at the Student Loans Company, he’s a member of the Technology Group leadership team, heads up a team of 25 architects and plays a key role in modernising an organisation with…
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The Importance of Effective Communication in Dentistry: A Conversation with Dr. Shahin Safarian
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36:07
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Dr. Shahin Safarian, the founder and CEO of Lovebites Dental. Join them as they discuss: The importance of simplifying communication with patients Building a robust sales funnel Taking a patient-centered approach in the dental industry The challenges dentists face in runn…
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The Three Ps: The Importance of Patient, Parent, and Practice in the Dental Industry with Ray Caruso
49:50
49:50
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Ray Caruso, the CEO of Lone Peak Dental Group. Join them as they discuss: The best hiring practices Aligning incentives and setting clear expectations Prioritizing patient needs The challenges and strategies of incorporating orthodontics Creating healthy habits that last …
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Talking with... Jonathan McNamee, Digital Automation & Transformation Specialist
1:07:00
1:07:00
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In our latest episode of Talking with Tech Leaders, our host Michael Phair chats with long-time colleague, client and friend, Jonathan McNamee – a seasoned pro and leading voice in digital strategy, continuous improvement and automation. They discuss the ins and outs of Jonathan’s career, tracing his path from Dublin City Universe to the likes of S…
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The Impact of Authentic Engagement and Effective Communication in Dental Sales with the Planet DDS Sales Team
40:15
40:15
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In this special edition episode of The Dental Economist Show, host Mike Huffaker is live from Waikiki, Hawaii, and is joined by a panel of guests from the Planet DDS sales team. Join them as the team discusses: Their experiences in the industry Where they see dentistry going in the future Why they enjoy what they do And much more! Passionate about …
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5 Game-Changing KPIs with Lorri Detrick: Without These, You Can Forget About Success in the Dental Care Industry!
43:00
43:00
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43:00
In this episode of The Dental Economist Show, host Mike Huffaker is joined by Lorri Detrick, the President and COO of Riccobene Associates Family Dentistry. Join them as they explore: The integration of medical and dental insurance The importance of culture in the workplace The value of data and technology in dental practices How to select vendors …
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Meeting Consumer Expectations in Dentistry with Melissa Turner, Senior Executive Consultant at Cellerant Consulting Group
43:32
43:32
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Melissa Turner, Senior Executive Consultant and Chief Hygiene Officer at Cellerant Consulting Group. Join them as they discuss: Changing consumer expectations Effective marketing strategies The connection between oral and overall health The significance of inclusivity in …
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Creating a Doctor-Centric Practice Model with Kerry Straine, Founder and President of Straine Dental Management
35:24
35:24
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Kerry Straine, Founder and President of Straine Dental Management. Join them as they: Explore creating a doctor-centric practice model Discuss the importance of leveraging advanced technology to drive growth Highlight the importance of financial planning and data analysis…
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Implementing a Smooth Succession Plan in Dental Practices with Ryan McCostlin, Founder and CEO of Tailwater
35:12
35:12
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Ryan McCostlin, Founder and CEO of Tailwater. Join them as they: Discuss prioritizing patient care over financial decisions Explore how to create a positive culture within practices Highlight key performance indicators used to assess success Talk about approaches to buyin…
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Preventing Embezzlement in Dental Practices with David Harris, Founder and CEO of Prosperident
42:14
42:14
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In this episode of the Dental Economist Show, Mike Huffaker is joined by David Harris, Founder and CEO of Prosperident. Join them as they: Discuss the prevalence of embezzlement in dental practices Share insights on how dentists can protect themselves Highlight the importance of hiring the right people Delve into the importance of implementing soft…
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Talking with... Richard Lennox, former COO of Current Health
1:40:56
1:40:56
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If you asked an expert on Scottish tech for a list of the biggest success stories of the past few years, you can bet that Skyscanner (a true Scottish unicorn) and Current Health (sold to US retail giant Best Buy for $400m) would top it. Richard Lennox played a big part in both – working his way up to Senior Director at the former, before joining th…
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Creating a Winning Culture in Dentistry with Kristi Casey of Rock Dental Brands
50:13
50:13
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Kristi Casey, CEO and COO of Rock Dental Brands. Join them as they: Discuss how to build winning teams Emphasize the importance of setting big goals Explore the challenges of leading at scale Talk about creating a positive workplace culture Highlight the components of suc…
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Maximizing Patient Engagement in Dental Practices with Ben Walling, CTO of Sage Dental
47:44
47:44
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Ben Walling, Senior Vice President and CTO at Sage Dental. Join them as they: Discuss the challenges and opportunities of implementing technology in the dental industry Explore the future of the dental industry with regards to tele-dentistry and AI Outline ways of creatin…
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Harnessing Technology for Dental Practice Management with Brandon Robert Halcott of Seva Dental Team
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45:54
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Brandon Robert Halcott, Co-Founder of Seva Dental Team. Join them as they: Explore revenue growth and expense reduction in a dental business Discuss advancements in technology Highlight the benefits of implementing cloud-based practice management software Weigh up the use…
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Talking with... Kirsty McIntosh, Head of Partnerships at the Scottish Tech Army
57:25
57:25
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Our latest episode is all about the power of tech to do good for our communities, as we meet Kirsty McIntosh of the Scottish Tech Army. The charity was founded during the pandemic to bring tech-savvy volunteers together with third-sector organisations in need of support – on everything from managing websites to bolstering cyber security. With over …
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The Role of DSOs in Enhancing Patient Care with Rob Kolts of Premier Care Dental Management
38:54
38:54
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In this episode of The Dental Economist Show, host Mike Huffaker is joined by Rob Kolts, Senior Vice President of Clinical Affairs at Premier Care Dental Management. Join them as they discuss: The challenges of modern dentistry The benefits of DSOs Aligning incentives with patient outcomes The use of AI in dental practices Using metrics to improve …
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Building Trust and Relationships in the Healthcare Industry with Jon Fidler of Fidler and Associates
45:26
45:26
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In this episode of the Dental Economist Show, Mike Huffaker is joined by Jon Fidler, the Founder and CEO of Fidler and Associates. Join them as they: Explore Jon’s insights on the changing expectations of healthcare professionals Talk about the importance of transparency in building relationships Discuss how to evaluate candidates for success Highl…
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Aligning Technology with Dental Business Needs with Will Alexander of Benevis
26:43
26:43
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In this episode of the Dental Economist Show, Mike Huffaker is joined by Will Alexander, Senior Vice President of Enterprise Operations & CIO at Benevis. Join them as they: Discuss minimizing Friction for Patients and Practitioners Talk about the benefits of adopting AI in dental call centers Navigate the evolution of call centers in the dental ind…
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Achieving Operational Excellence with Randa Seif, COO of CaliDental
31:11
31:11
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In this episode of the Dental Economist Show, Mike Huffaker is joined by Randa Seif, Chief Operating Officer at CaliDental. Join them as they: Discuss leveraging automation and centralization in aid of patient care Navigate the current staffing challenges in dentistry Talk about the benefits of adopting a community-centric growth strategy Examine t…
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An Introduction to The Dental Economist Show with Mike Huffaker!
10:59
10:59
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Mike Huffaker talks about their goals for The Dental Economist Show, and what they want to offer you, our audience! The Dental Economist Show with Mike Huffaker is handcrafted by our friends over at: fame.soBy Planet DDS
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Talking with... Allan Mayberry, Director of Engineering at Planet DDS
1:08:16
1:08:16
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In this episode of Talking with Tech Leaders, Alan Mayberry chats host Michael Phair through his journey from the early days of his career in his hometown of Dunoon to the top tier of software engineering with Planet DDS today. It’s quite the journey, not only stopping off at the places you might expect, with roles at the likes of Brightree, Amec a…
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Talking with... Hamish Grierson, Founder & CEO of Thriva Healthcare
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55:15
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In many ways, Hamish Grierson is the archetypal tech entrepreneur: sharp, single-minded and innovative. But, as this episode of Talking with Tech Leaders shows, that’s really just a tiny part of his story. For starters, we chat through a career that is varied, to say the least – from studying international politics and paying his way through univer…
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Talking with... Brian Reid, Director of Corporate Transformation & Workplace at the Scottish Government
58:41
58:41
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For most of the tech leaders we’ve interviewed on this show, one career is enough. But Brian Reid, Director of Corporate Transformation & Workplace at the Scottish Government, seems to be onto his fourth or fifth career now. In this episode of Talking with Tech Leaders, he tells us all about the story of his first career – with the 30+ years he spe…
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Talking with... Nikola Kelly, CEO of Be-IT
49:20
49:20
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When we’re not Talking with Tech Leaders, we’re at our day jobs at Be-IT – Scotland’s largest independent Technology Recruiters. And, if you’ve heard anything about Be-IT, you’ve probably heard that we’ve recently celebrated our 10th birthday. So, to mark the milestone, we’ve had a chat with our very own Tech Leader: our CEO, Nikola Kelly. Having s…
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Talking with... Loral Quinn, CEO of CodeClan
47:14
47:14
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As you might expect, we are huge fans of CodeClan. After all, they’re in the business of bringing talent into Scotland’s tech sector, and that’s something that drives us every day in our recruitment day jobs. So it’s a real privilege to have CEO, Loral Quinn, as our guest for episode 29 of Talking with Tech Leaders. We take a tour of Loral’s career…
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Talking with... Karen Meechan, CEO of ScotlandIS
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45:49
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Let’s face it, a show about the Tech Sector in Scotland probably should’ve had Karen Meechan on a whole lot sooner. As the CEO of ScotlandIS, she has an insight and understanding of our world that few others do. She knows the country’s challenges, problems and priorities when it comes to IT & Digital jobs – which this episode well worth your time, …
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Talking with... Tony McClelland, CIO of the ACCA
1:09:52
1:09:52
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It’s always fun to consider how far computing has come, even in the space of one career. When Tony McClelland was getting started, programming was a skill you could learn with punch cards, industry ran on paper tapes and rendering cute cartoons involve a supercomputer and a sleeping bag. Which is to say that Tony has some incredible experience. And…
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Talking with... Andy McMahon, Head of ML Ops at NatWest
1:10:44
1:10:44
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For this episode of Talking with Tech Leaders, we’re talking all about the insights and values to be gleaned from the bits and bytes flowing through our everyday lives – to paraphrase our guest, Andy McMahon. The award-winning Data Scientist and Machine Learning expert takes us through his own career journey, from his academic roots with Imperial C…
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Talking with... Scott Mackay, CTO, Technology Strategist and CRM Guru
1:20:01
1:20:01
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Just for a second, think about the biggest challenge you might face in your career. How’s about launching a digital TV service? Or integrating two colossal financial institutions? Or facing a year-long multi-million-pound high court case? You might say that Scott Mackay – CTO, Technology Strategist and CRM Guru – has seen more ups and downs in tech…
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Talking with... Simon Sear, Chief Innovator & Technical Evangelist
56:33
56:33
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Technical innovation is nothing without the human application. How the two elements work together is what the podcast is all about, which is what makes Simon Sear – Strategy & Innovation Expert – such a fascinating guest for episode 24. Joining host Michael Phair, Simon discusses how his education in Psychology played a role in his early career, ta…
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Talking with... Bob Keiller, Master of Storytelling, Values and Entrepreneurship
58:41
58:41
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He says it himself – Bob Keiller doesn’t quite qualify for the ‘tech’ part of ‘Talking with Tech Leaders’. So it’s perhaps worth renaming this episode Talking with Values Leaders, or Talking with Storytelling Leaders. Whatever we’re calling it, it’s well worth listening to. He chats through his career with host Michael Phair, charting his journey f…
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Talking with... Andrew Flegg, CTO of Alfa Systems
1:04:38
1:04:38
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Most Tech Leaders get started pretty early. Andrew Flegg was already getting to grips with rudimentary programming when he was still in short trousers. So it’s perhaps no surprise that he’s risen to become the Chief Technology Officer at Alfa Systems, the multinational asset finance software giant. In this episode of Talking with Tech Leaders, we g…
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Talking with... Dr Anas Nader, Co-founder and CEO of Patchwork Health
57:42
57:42
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In a time when the NHS struggles under the pressure of squeezed budgets and the after effects (and continued caseload) of the pandemic, every pound saved counts. Dr Anas Nader and Dr Jing Ouyang saved it an estimated £40million – enabling almost 3 million hours to be staffed sustainably each year through Patchwork Health. This episode of Talking wi…
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Talking with... Bill Buchanan OBE, Professor of Cryptography
1:09:20
1:09:20
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The podcast title has never been more fitting: our guest for episode 20 of Talking with Tech Leaders is a leading thinker, leading innovator and leading academic. Bill Buchanan is not only Professor of Cryptography at Edinburgh Napier University but also an Officer of the British Empire – awarded in 2017 for services to cybersecurity. Together with…
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Talking with... Alastair Rennie, CIO of Research Data Scotland
56:08
56:08
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In this episode of Talking with Tech Leaders, we spend more time than usual talking through our guest’s career journey. And there’s a good reason for that: Alastair Rennie has had an incredible career – with the likes of Lockheed Martin, Student Loans Company and Wescot Credit Services. From the very start, he worked to harness the power of data – …
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Talking with... Nick Lambert, CEO of Dock Labs AG
59:42
59:42
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Nick Lambert wants you to hold onto your own data. Right now, as CEO of Dock Labs AG, he’s harnessing the blockchain to create verifiable credentials – replacing the out-of-date and inaccurate records held by some third party (who are often more interested in making a profit than protecting your privacy). And, in his previous role with MaidSafe, he…
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Talking with... Andy Young, Head of Digital & UX at Phoenix Group
53:45
53:45
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53:45
Just as the digital revolution has changed the way we do our shopping, manage our money, and interact with each other (among other impacts), today’s tech has completely rewritten the rulebook for business. From internal communications and people management, to customer relations and product development, everything is touched by digital. Which all m…
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Talking with... Gordon Weston, Head of Engineering Delivery at Merkle
49:57
49:57
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Gordon Weston is a geek. A highly successful and talented geek. A geek with an impressive track record of leadership in software engineering. A geek that we should all look up to. Above all, he's a geek that's proud to be a geek. And he says that, if you're a geek, then you should be proud to: "Get your geek badge out! Wear it with pride! This is w…
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Talking with... Chris Leckie, Head of UX and Design at Phoenix Group
1:00:55
1:00:55
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Charting Chris Leckie’s career isn’t just a tour of the biggest names in Scotland’s business landscape – Amazon, FanDuel, WoodMac, to name a few. It's also the story of the rise of digital design itself. From his first steps after graduating, working as a web developer in Dundee’s burgeoning digital sector, to becoming a senior leader with the bigg…
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Talking with... Gary Walker, author of Ready for Remote
1:05:06
1:05:06
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When the pandemic yanked millions from their offices, to work from their kitchen tables and spare rooms, it came with a whole new way of working. New habits, new tools. This was remote working. Or, at least, that’s what we thought. Our guest for this episode of Talking with Tech Leaders, Gary Walker, has a different view: this was not true remote w…
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Talking with... Chris Green, Project & Programme Delivery Director at ProPMs
42:32
42:32
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42:32
There’s not much about Project and Programme Management that Chris Green couldn’t tell you about. He’s delivered the kind of projects that transform businesses and (ultimately) save lives – leading programmes and portfolios with the likes of BAE and the NHS. Now, as the director of Pro PMs, he’s offering his expertise to a vast range of clients acr…
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Talking with... Marta Portugal, Director of Data Science at Forth Point
43:06
43:06
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For some of us, getting insight from data can seem like a dark art – like looking through tea leaves for prophesies that no one else can see. Not so for someone like Marta Portugal, Director of Data Science at Forth Point and guest for this episode of Talking with Tech Leaders. Chatting with host Michael Phair, Marta offers us a glimpse into the wo…
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Talking with... Colin Clive, Director of Platforms & Engineering at WebHelp
1:05:18
1:05:18
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When we launched the Talking with Tech Leaders podcast, Colin Clive is exactly the kind of guest we had in mind. From an early age, he’s been elbow-deep in computing – programming with display models in high-street shops with his friends and creating a system to tackle the massive admin burden of his paper round. Since then, he’s charted a career p…
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Talking with... Adam Dallis, Software Development Manager at Amazon
40:09
40:09
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Adam Dallis has always been fascinated by computing. When most of us were playing video games, he was hacking high scores – so no matter how well his brother was doing, Adam always came out on top. Today, as Software Development Manager at Amazon, he’s putting that technical curiosity to good use on something a wee bit bigger than tetris. We spend …
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Talking with... Stephen Beer, MD of Bridgeall
49:05
49:05
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Following on from our fascinating chat with Dave Kerr in episode 8, we’re talking to another of the founding members of Bridgeall (another of the three ‘titans’, as host Michael Phair dubs them) – Stephen Beer, Managing Director. As ever, you’ll hear all about Stephen’s own journey through the tech industry – from his undergraduate degree and PhD i…
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