PMI’s podcast, Uncommon Sense – Tools to Improve your Work Forever, gives you the opportunity to listen to our expert Consultants talk about a wide variety of tools so that you can refresh your memory and gather inspiration for which tools might help you solve your latest improvement challenge or problem. Each podcast is a rapid 10 – 15 minute download of what the tool is, when you would use it, and tips for effective application to enable you to decide quickly whether this tool is the one y ...
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PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results. Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
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Minisode #64: Process Management for a Neurodiverse Workforce
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares how balancing structure with flexibility can make your processes more inclusive, and more effe…
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Your Quality Improvement activity isn’t delivering the value you want. Business is fast-paced and complex, but your success can’t be sustained if you’re not focusing on what’s important. PMI Partner Consultant Des Kelly invites you to rethink your approach to Quality with insights from over four decades of industry transformation. We explore how or…
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Minisode #63: Energising a Continuous Improvement Culture
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares how fostering a safe, inclusive environment is essential to driving quality and empowering teams to embrace Continuous…
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Minisode #62: Driving Quality, Empowering Teams
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Paul Hayward from CooperVision shares insights on workplace challenges and how a hands-on Lean training program empowered leaders to guide their teams in quality-driven, data-informed decision-making, c…
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Quality and Agile thrive together by putting your customer at the centre of what you do. Join PMI Senior Consultant Anthony Richardson as he reveals how Agile tools like Empathy Maps, User Stories, and Retrospectives enhance both flexibility and customer satisfaction, debunking the myth that Agile improvement sacrifices quality for speed. With insi…
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Minisode #61: The Path to Quality Excellence
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, BQF President Karen Leftley shares her observations on how organisations are navigating the journey to quality excellence. She explains why there’s no one-size-fits-all approach and underscores the powe…
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Minisode #60: The Evolving Role of Quality Professionals
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explores the evolving role of quality professionals from reactive quality management to proactive enablement. Listen to the fu…
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What’s stopping you from visualising your workflow? Join us as we delve into Agile Visual Management, sharing how integrating Agile principles with visual management techniques can help you tackle backlogs and maintain a steady workflow while boosting team morale. PMI Director Consultant Sean Buckland explains how tools like Kanban boards can simpl…
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Minisode #59 What A Continuous Improvement Culture Looks Like
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Our guest Paul Hayward at CooperVision, joined us shortly after having led his team to success at the BQF UK Excellence Awards, where they took home the prestigious Excellence in Continuous Improvement Culture award. Joi…
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Minisode #58: Building a Culture of Improvement
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power. Linda discusses how combining Lean Six Sigma and Agile methodolog…
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What would happen if you integrated Agile into your improvement activity? In this episode, we explore how Lean Six Sigma and Agile methodologies work together. PMI Director Consultant Sean Buckland shares a case study about an internal development team, initially hesitant to adopt Agile practices. By integrating Lean Six Sigma principles and embedd…
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What Makes an Effective Non-Executive Director Steering FTSE Companies: An Interview with Helen Mahy CBE
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Balancing support with effective challenge; creating an inclusive environment where all board members feel seen; enabling the diversity of the thinking the business needs to lead with agility. Which would you prioritise as a Non-Executive Director (NED)? Join us for an enlightening conversation with Helen Mahy CBE, Chair of the NextEnergy Solar Fun…
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Minisode #57: Thriving with Dyslexia - The Leader's Role
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares a personal challenge from her journey with dyslexia and dyspraxia. Her story underscores the v…
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Do you ever wonder how some organisations adapt to change so effortlessly? PMI Director Consultant Sean Buckland describes how Agile methodologies, rooted in the Agile Manifesto, combine with Lean principles to drive sustainable, customer-focused improvements. Tune in to hear why Agile Improvement isn’t a trend, but a powerful approach that can hel…
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Minisode #56: Purpose-Driven Success in Not-for-Profits
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explains the leadership challenges faced in not-for-profit organisation, emphasising the crucial role of a supportive communit…
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How To Get The Best Out Of Your Improvement Team
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Think you already know how to unlock a team’s potential? Then you need to join Mark Allison; PMI Senior Consultant and experienced improvement team leader, for an engaging exploration that will reveal how you can truly optimise the performance of your team. Learn more about the delicate art of building strong relationships, how to uncover hidden st…
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Customer-Centric Leadership: Insights from Charity to Commerce with Steve Vaid at Money Advice Trust
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Have you ever paused to consider how well you're truly listening? In his first 90 days as CEO at Money Advice Trust, Steve Vaid prioritised understanding employee experiences and customer feedback. By identifying key themes and strategic priorities, he’s set the organisation on a path to success through business excellence. A customer-centric focus…
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Minisode #55: The Power of Process Over Outcomes
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Marvin Cooke, Former Executive Vice President of Manufacturing, provides insights into how Toyota Motor Europe maintains excellence through its commitment to fundamental principles, emphasising a proces…
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Your process data today is different from yesterday. But is an investigation worthy of your time? As an Improvement Practitioner, you already know that understanding variation is crucial and that Statistical Process Control (SPC) charts offer profound insights into process stability and performance – so what gets in the way of adopting SPC across y…
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Minisode #54: The Future of Work and The Challenges of Hybrid Working
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Professor Sally Mackey of The Royal Central School of Speech and Drama as she encourages the reimagining of traditional office spaces to enhance creativity and productivity as a way of c…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join us as Ali Bolton of the Wye Valley NHS Trust underscores the value of small-scale testing and introduces the empowering concept of "fabulous failure" as a pivotal learning opportunity. Listen to the full episode her…
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“Does Lean apply to me? It’s fine for manufacturing, but I work in the service industry.” Join Niall Coney, Consultant at PMI, as he challenges widespread misconceptions about Lean practices, exploring the origins and core principles, and highlighting their broader applicability. By emphasising the critical importance of understanding the "why" beh…
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From Compliance to Competitive Edge: Integrating ESG and Business Improvement with Jamie Bowen at Chevron Group
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Are you guilty of viewing sustainability as just a compliance exercise? Have you considered what integrating ESG (Environmental, Social, and Governance) initiatives with your business improvement practices will do for the future of your improvement activity? It’s the game-changer that will transform your business and create lasting value, as Jamie …
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Minisode #52: Empowering Teams to Create a Problem Solving Environment
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join us as BQF President Karen Leftley discusses the importance of empowering team members to tackle issues within their sphere of influence, and how this frees senior managers to concentrate on strategic imperatives. Li…
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The way you present your project achievements could be the difference between driving impactful change and losing your audience entirely. Delve into the critical art of effectively communicating results with PMI Director Consultant Dennis Crommentuijn-Marsh. Drawing from his extensive experience and lessons learned, he offers practical advice on st…
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Minisode #51: Identifying Operational Excellence
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join us as Marvin Cooke, Executive Vice President of Manufacturing at Toyota Motor Europe, shares what excellence looks like in his operations, emphasising the importance of visiting the workplace and engaging directly w…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Tanya Aitken, the CMI's Chief Product and Marketing Officer, as she emphasises the importance of empathy in leadership and how treating employees with respect can enhance loyalty, productivity, …
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Use X Matrix to Determine the Vital Priorities
14:48
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How do you deploy a strategy effectively and ensure it makes the impact that will elevate your organisation? In the final episode of our strategy-focused mini-series, PMI Partner Consultant Des Kelly shares how you can transform your organisation's strategy into a clear, actionable roadmap that everyone can follow using the X matrix. This powerful …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Vince Desmond, CEO of the Chartered Quality Institute, shares his views that the quality profession is not yet ready for the challenges of AI. So, where do we go from here to seize the opportunities? Li…
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How will you know that your reinvigorated strategy is an improvement? Join PMI Partner Consultant Des Kelly in the next episode of our strategy-focused mini-series as he delves into the art of defining clear, actionable objectives. Discover how to harness the power of the 3 Question Model from Nolan and Provost to sharpen your strategy, as Des guid…
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Organise and Sequence Improvement Ideas Using AD and ID
12:22
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Developing a successful strategy requires the transformation of abstract ideas into actionable plans, and this is where the Affinity Diagram and the Interrelationship Diagraph are invaluable. Join us for the sixth episode of our strategy-focused mini-series as we move on to top tools for establishing the end goals and objectives. PMI Partner Consul…
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Use Force-Field to Understand the Perspectives, Actions and Consequences of Change
8:49
8:49
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Are you aware of the invisible forces shaping the success or failure of your organisation's strategic goals? PMI Partner Consultant Des Kelly delves into the transformative power of the Force Field Analysis tool as our strategy-focused mini-series continues. The conversation illuminates how this tool can uncover the driving and hindering forces tha…
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Evaluate your strategic position with SWOT
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The business landscape can make or break your strategy. So you need to understand the strengths, weaknesses, opportunities, and threats facing your organisation in order to make informed decisions, identify potential risks, and leverage your competitive advantages. In the fourth episode of our strategy-focused mini-series, PMI Partner Consultant De…
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Understanding Variation in Our People, Not Just Our Processes with Rosie Brighty at Divergent Consulting
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Recognising and valuing neurodiversity isn't just about embracing differences—it's about unlocking the full potential of your workforce. Join us for our latest Leading For Business Excellence episode, where Rosie Brighty, founder of Divergent Consulting, shares her career journey with dyslexia, dyspraxia, and ADHD. Listen in as we uncover how inclu…
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Understand External Influences using PESTEL
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Understanding the macro environment is crucial for effective strategic decision-making, and PESTEL is a tool for helping you do this. Join us for the next episode in our strategy-focused mini-series as PMI Partner Consultant Des Kelly discusses this comprehensive framework for analysing changes to the status quo, underscoring the necessity of using…
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Competitive Analysis Through Porter's 5 Forces
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12:31
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Are you proactive in identifying the forces that influence your business environment? By understanding and leveraging these forces, your organisation can navigate competitive landscapes more effectively and make informed strategic decisions that drive success. Join PMI Partner Consultant Des Kelly as our strategy-focused mini-series continues with …
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Strategy and the Responsibilities of the Leadership Team
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How do you ensure your business strategy is well-crafted and adaptable to the ever-evolving business landscape? In the first of a strategy-focused mini-series that will explore specific strategic tools and techniques, Des Kelly, PMI Partner Consultant, breaks down the three pivotal phases of strategy that every Leadership team needs to master: stra…
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Minisode #48: Ethics and wisdom - The qualities of a good leader
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Professor Sally Mackey of The Royal Central School of Speech and Drama discusses the need for transparency and ethical behaviour when it comes to leading a team in order to foster trust and effective co…
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Minisode #47: Management and Leadership - The number one driver of productivity
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tanya Aitken, Chief Product and Marketing Officer at the Chartered Management Institute, shares her insights on how effective management and leadership programs within organisations lead to better resul…
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Adapting VoC to Establish Voice of the Business
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Have you ever questioned if your work is truly aligned with your customer's needs? Drawing on a coaching experience where a project team faced this very challenge, PMI Director Consultant Sean Buckland underscores the importance of defining value from the customer's perspective and differentiating it from the business's voice. Tune in for insights …
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Minisode #46: Trusting Your Gut - The Key to Making Informed Decisions
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Vince Desmond, CEO of the Chartered Quality Institute, as he shares what advice he would give to those starting out in the quality profession. He highlights the importance of trusting your intui…
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Driving Sustainable Improvement in a Global Organisation with Laura McLaren at Tesco
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How can you turn everyday challenges into opportunities for team growth and innovation? In this episode of Leading for Business Excellence, Laura McLaren, the Global Head of Process Experience at Tesco, provides the answer and shares practical strategies for mastering Change Management and Continuous Improvement in large organisations. Hear why a h…
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Psychology Essentials That Leaders Need to Know
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Unlock the power of intrinsic motivation to engage your team in change. Join PMI Director Consultant and experienced Executive Coach Warren Knight as he shares valuable insights into the psychology of change. You’ll discover practical tips for empowering your team to not only accept but wholeheartedly embrace change to achieve organisational goals.…
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Minisode #45: Industry Insights - Efficiency vs. Customer Outcomes
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Suraj Patel, Head of Operational Strategy at Capital One. He discusses cultural differences between sectors, emphasizing the focus on efficiency and bottom line in the utilities industry…
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Minisode #44: How Brands Transform from a Crisis
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Katie Evans, Chief Marketing Officer at Burger King UK, shares examples of brands that have successfully adapted to changing consumer behaviours and expectations. Listen to the full episode here: https:…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Emma Howard Boyd CBE, a leading voice on how we must develop systems to address climate issues and the intrinsically linked cost of living crisis, women leaders and diversity. From the p…
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Navigate the complexities of Control Charts with ease, as we clear up some common misconceptions. Drawing from years of experience reviewing, coaching, assessing, and approving projects, PMI Director Consultant Dennis Crommentuijn-Marsh reveals the most frequent mistakes he encounters so that you can recognise and avoid them in your own work. Wheth…
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Operational Excellence Insights to Fuel Success with Marvin Cooke of Toyota Motor Europe
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Visualise a vehicle rolling off the production line every 58 seconds. Each one driven by an organisation at the peak of operational excellence. Are you ready to join these world-renowned leaders in process mastery? In the latest episode of PMI's Leading for Business Excellence podcast, we’re in conversation with the Executive Vice President of Manu…
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Is your data telling the right story? The shift from simple data tables to Control Charts is more than a mere change in data representation; it's a transformative step towards data-driven decision-making. This progression, PMI Director Consultant Dennis Crommentuijn-Marsh explains, stems from a growing awareness of variation and its impact on our p…
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Minisode #42 Banana Behaviours to Support Wellbeing
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he talks through the “banana behaviours” that you can incorporate into your life today to improve your own mental health. Li…
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